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Written on: 03/04/2010 by kathysylva (1 review written)
My birthday flowers arrived more han a week late. The driver from your delivery service HDL left a card through my letterbox but made ABSOLUTELY NO EFFORT TO KNOCK OR TO RING THE BELL. I was inside the house at the time but the driver drove away when I got to the doorstep. Clearly he had no intentions to deliver the flowers, only for me to drive to the depot and collect them myself. This is shocking service from a trusted high street firm. The firm is HDL Moorgate Road in Kirkby… Read Full Review
Written on: 17/03/2010
My son sent me a rose and carnation bouquet for Mothers Day. The flowers were delivered on this day whilst I was out and left at the back door.The top of the box was crushed and on opening it found half of the roses and carnations were broken. The others which were not broken were very tired looking and bruised, the water in the paper mache' container had evaporated. I rang the help line to complain and was told a letter of apology and a gift card for £25 would be included. This is not really… Read Full Review
Written on: 17/03/2010
Mothers Day flowers ordered for delivery from the Thusday onwards, no flowers arrived until the Monday after Mothers Day! Marks & Spencer attitude : It's in the small print - we do not guarantee delivery! Have used many times in the past - WILL NOT USE AGAIN!… Read Full Review
Written on: 16/03/2010
We bought flowers for mum to be delivered on mother's day. The 12 hour window is a bit of a pain so we got them delivered to us hoping that they would arrive before mum came for afternoon tea which they did. So far so good. 'Pretty Mum' Flowers looked OK on arrival. However by the morning one of the large flowers had completely flopped and has been in the bath in the recovery position since and is not recovering. The roses though a pretty shade of peachy white are already looking weary and… Read Full Review
Written on: 12/03/2010 by teenytiny (1 review written)
I ordered some flowers to take down to my nan who is in hospital for Mothers Day. The flowers arrived on the day stated however as soon I took hold of the box I was pretty sure there was going to be a problem. The bottom was sodden and almost collapsing through and flowers were poking out of the handle part of the box.
When I opened the box the petals were damaged and some stems broken. They looked like the last bunch of flowers left at the supermarket that no one wants.
I rang M & S… Read Full Review
Written on: 06/03/2010
Take care when ordering flowers from M&S, especially if they are being delivered to flats because the delivery company will not leave the flowers with neighbours and the person you are sending flowers to will have to be available from 7.30am - 7.30pm.
I ordered flowers for a very special occaion for my daughter they tried to deliver at between 3.00-3.30pm but she had popped out. They went back to the depot which she rang at 3.30pm only to find an answerphone message to rebook delivery of the… Read Full Review
Written on: 17/02/2010
I ordered a dozen roses for my wife for Valentines day. They arrived on the 14th. On opening the flowers were a total disgrace. The first 2" of the stems were rotten and brown.The leaves were very bad, some were brown others look like they have been munched on by an army of catarpillars. The flowers themselves were just as bad, petals had black patches all over them and some were already dying. We have had them 72 hours now and they are ready for the bin!! Total disgrace, wont be buying from… Read Full Review
Written on: 15/02/2010
Ordered with 10 days to spare, recieved e-mail on 13th Feb saying they were on their way, never turned up, no phone call, when I rang attitude was "oh well, never mind" Wife grumpy, me in the doghouse, flowers in some other dimension. Rubbish, would have marked zero but not possible… Read Full Review
Written on: 14/02/2010
valentine flowers were ok, they were fresh and packaged nice plus good value.
delivery was at 10am so was at an ok time.
delivery driver ruined experience in his attitude....will NEVER use marks and spencers again and will not recommend them to anyone… Read Full Review
Written on: 12/02/2010 by shiner3lima (5 reviews written)
My wife has just receeived her Valentine's Day flowers. I initially ordered online via their website but even though the site took all of my details and confirmed by email, M&S cancelled the order due to processing issues. I contacted M&S direct by phone and placed the order with an agent. The flowers on their website are displayed in a vase but this is not included in the price (and not stated as such either). My wife called me to say she has received the dozen Autograph Sweet Avalanche Roses… Read Full Review
Written on: 18/12/2009
amazing service and quality of flowers.internet flowers are often a rip off,but not these,£20 delivered and worth every penny.the person who recieved sent me photos as so pleased.the most perfect white roses.not huge,but well worth £20 inc delivery… Read Full Review
Written on: 16/11/2009 by carenem (1 review written)
flowers were dispatched 13th nov 2009 for 14th delivery but arrived 16th in poor condition apparently thay get dispatched a lot to wrong depots so there was delay. when complained they only offered refund or other flowers no compensation.partner pushed for both and eventually they relented and gave him both . huge disappointment !… Read Full Review
Written on: 14/11/2009 by Marlow Louisa (1 review written)
Ordered flowers with a 10 day lead time.
Flowers had not arrived by 17:00, called M&S answer was they are enroute and will arrive by 19:30.
20:30 still no flowers.
Called M&S again to be told they have gone to the wrong warehouse and will not be delivered for another 48 hours!!!!!
However please accept a £5.00 voucher for compensation!!!!!!!!!!!!!!
NEVER NEVER ORDER FLOWERS FROM M&S
BEWARE!!!!!!!! … Read Full Review
Written on: 17/11/2008 by emjaycee (1 review written)
I ordered Marks and Spencer Flowers for a friend from the local store. Paid cash. Flowers never arrived neither was she contacted on the given phone no. On phoning, the Marks and Spencer agent said it was because the name wasn't on the delivery note even though he could see it on the system. He agreed to resend and again they didn't arrive. On phoning again the agent said they would refund the money by cheque. Cheque didn't arrive. On phoning yet again the agent said it was because it took… Read Full Review
Written on: 10/11/2008 by flowerless (1 review written)
Just like the previous lady I was sent some flowers which never arrived, M&S was phoned and they said they would resend the flowers - they never came. When telephoned again they promised to send a voucher to me and a refund to the person who sent them - neither have arrived and I guess never will as this is some 2 months later. I would not recommend you order your important flowers from M&S as they might not get to the intended… Read Full Review
Written on: 08/03/2008 by Jenny7 (1 review written)
My daughter ordered me flowers for Mother's Day from Peru. She is backpacking and I have not seen her in over a year. It is difficult for her to get internet access, but she still went to great trouble to make sure I had flowers on for Mother's Day by ordering online from M&S. No flowers came. Yet they have taken the money from her account! After ringing to complain, and the promise by M&S customer service that my flowers would be delivered 2 days after my complaint - still no flowers arrived!… Read Full Review
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