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Written on: 15/02/2011
Flower delivery service. I sent a large willow basket containing a peace lily, kalandiva, pink rose, white azalea and trailing ivy to my mother for her 85th birthday. Within a couple of weeks it had started to die off, though she didn't tell me until after three weeks because she thought it would upset me. By this time it was mostly dead. The plants included are ones I have grown for months successfully in containers indoors. Another flower basket she had received from a different company, at… Read Full Review
Written on: 15/02/2011
Did not turn up on valentine's day ordered several weeks in advance. Called customer service and but they refused a refund despite me having to buy flowers form a local florist. Will never order anything from M and S again very let down… Read Full Review
Written on: 15/02/2011
Sorry M&S, I love your products, but your website delivery is awful. Failed to deliver Valentines day flowers on the 14th Feb as requested - even though they were ordered several days in advance… Read Full Review
Written on: 14/02/2011
14.2.11 My boyfriend ordered for me 12 red roses to be delivered Saturday 12th February. I was out in the afternoon and my neighbour noticed a box lying just near the pavement outside my flat addressed to me. She took the box in. Inside was an air tight plastic bag with 12 red roses. I thought this to be unusual as there was no water and no air pockets in the bag. Inside was a note to say the bag is especially sealed to protect the flowers. I put them in a vase at 7 pm and by the morning… Read Full Review
Written on: 09/01/2011
AVOID LIKE THE PLAGUE
This must be the most useless and rude compnay on the web
Flowers never arrived, delivery was arbitrarily cancelled without notice. Still waiting for a refund 2 weeks later
They couldn't care less
Never, Never, Never again!!!!!!!… Read Full Review
Written on: 08/01/2011 by stainsby1 (2 reviews written)
OK so M&S have some kudos as a quality outlet and supplier of fine foods/wine etc. However this does not extend to thier online ordering & delivery service which is shockingly inept technically and frankly not fit for purpose (cue email with stats etc what was that about lies damn lies and statistics?) Anyway my story I ordered a bouquet of roses champagne and a gift bear for a time crucial delivery of 08/01/2011 my daughter is going to be on ITV in dancing on Ice as a pro skater so the… Read Full Review
Written on: 18/12/2010
I ordered flowers for my friend's birthday. They arrived a week late due to weather conditions, only to find out that they had arrived dead !
My friend contacted them and made a complaint and was told they would deliver fresh ones on the saturday, that was a week ago and nothing has been sent.
I have always had good service in the past but this has certainly made be think twice before I order again… Read Full Review
Written on: 17/11/2010
Don't even do it. Don't even think about it!
Read the reviews and believe the messages, unfortunately the call centre couldn't advise on where missing products were either! - A great help. Even if they were very polite about it and did try to help!
A crying shame the photo's look lovely!… Read Full Review
Written on: 12/11/2010
I am appalled at the service i have recieved from what i once considered a company that was reliable and provided great customer service. I ordered flowers for my sick friend in hospital that were meant to be delivered the following day - to cut a very long story short they arrived a week later when she had been discharged. I spent a long time on the phone to customer services during that week and probably spent more than the cost of the flowers. They were rude and unhelpful and didnt seem to… Read Full Review
Written on: 15/10/2010
I received a beautiful birthday gift of a lily bouquet and glass vase. The delivery was on time and no problems with the packaging.
It's three weeks later now and I've just had to split the flowers into another vase! the buds are still opening and there are too many flowers to fit in one.
Whilst I can't comment on the website or ordering processes, the product quality is by far the best I've ever seen. I will be ordering any future bouquets from here!… Read Full Review
Written on: 05/10/2010
I ordered the Champagne, Chocolates and Rose Basket for my daughter's 40th birthday. As delivery time could not be guaranteed and we were going to the Peak District for her birthday, ordered delivery for day before. Parcel arrived - a fruit basket had been delivered! Very upset and unhappy and long saga ensued with Customer Service. They could not guarantee delivery of correct order for her birthday, refunded money and said we could keep the fruit basket. Arranged for delivery of bottle of… Read Full Review
Written on: 21/09/2010
Twice now I have ordered flowers from M&S and they have not arrived.
On both occasions the matter was sorted and the flowers did eventually arrive but each time it took several phone calls and the flowers where days late - not what you want when they are a present!
This week I tried to order a gift card instead of flowers because I thought nothing could go wrong with a gift card!! How wrong was I! I had an email the day before the card was due to be delivered to say it would be delayed by a… Read Full Review
Written on: 03/08/2010
I ordered a bouque of flowers to cheer up my girlfriend on Monday morning set for delivery the next day. Follow the next day at 5pm and nothing has been delivered. Rang and spoke to a non helpful customer service advisor whom I quote said, 'Sorry there's nothing I can do'. I was told that it said that the flowers can be delivered up until 7.30pm in the small print, thus I challenged the advisor to show me where it said that and he could not find it! Even on the product page it has no mention of… Read Full Review
Written on: 03/06/2010 by bill williams loft (2 reviews written)
Ordered my wife a dozen roses for 2010 valentines day from M&S. ordered well before deadline and as we planned to be home all day didnt specify a time for delivery but they were guaranteed to be delivered before 7pm on valentines day.
They didnt arrive but i was charged for them. Customer services said that there had been a problem with my bank account details. strange as i hadnt altered the stored card info, and they had managed to charge me....
idiots... they tried to convince me that… Read Full Review
Written on: 01/05/2010 by sclarke82 (2 reviews written)
We were dissapointed, we chose some really nice flowers from thew website for our dear friend but the real thing looked disspaointing, we used Marks and Spencers as they are known for quality, we believe this side of their shopping experience let's them down.
Will use local florist in future… Read Full Review
Written on: 28/04/2010
My Husband Douglas Stoole was given a Miltonia Orchid as a belated Xmas present by our children who are based in Qatar. The packaging was very good, the delivery man very courteous. The Orchid was covered in buds and to our delight one bud would open into a beautiful flower over the coming week and then our Orchid started dying. We had not over watered it, and my husband looked carefully in the moss and found a very big green worm which was eating away at the stem. He was so disappointed and… Read Full Review
Written on: 03/04/2010 by kathysylva (1 review written)
My birthday flowers arrived more han a week late. The driver from your delivery service HDL left a card through my letterbox but made ABSOLUTELY NO EFFORT TO KNOCK OR TO RING THE BELL. I was inside the house at the time but the driver drove away when I got to the doorstep. Clearly he had no intentions to deliver the flowers, only for me to drive to the depot and collect them myself. This is shocking service from a trusted high street firm. The firm is HDL Moorgate Road in Kirkby… Read Full Review
Written on: 17/03/2010
My son sent me a rose and carnation bouquet for Mothers Day. The flowers were delivered on this day whilst I was out and left at the back door.The top of the box was crushed and on opening it found half of the roses and carnations were broken. The others which were not broken were very tired looking and bruised, the water in the paper mache' container had evaporated. I rang the help line to complain and was told a letter of apology and a gift card for £25 would be included. This is not really… Read Full Review
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