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Written on: 12/01/2012 by rednecks989 (1 review written)
I ordered a bouquet to be delivered on a specific day via the website and it did not turn up. I had to ring customer services who sent it out for delivery the following day. Of course this completely ruined what was supposed to be a gift. What I'm most angry with is that M&S website keep rejecting the negative review I have tried to submit. Clearly they want to mislead customers into thinking everyone has had a positive experience with them. I wish I'd checked this review site first. In… Read Full Review
Written on: 05/01/2012
I used to be a fan of M&S but no longer after using this part - It is a joke and comprises poor quality and mean flowers, appalling delivery service, if they actually arrive and even the customer service at HQ is poor as I had to insist on a refund - the flowers were dead after 5 days after arriving a week late. As others have said they will not allow poor reviews on their own site and just reject them - I wrote a letter/e mail to the MD and not even a word back from them - No wonder they… Read Full Review
Written on: 02/11/2011 by canichon (1 review written)
not only never delivered the flowers but I'm still 2 weeks later struggling to get a refund… Read Full Review
Written on: 20/09/2011
Flowers were left outside in very high winds, on opening they were bashed and had missing petals. none of the colours matched the website and some flowers were blatantly missing. when i tried to review this bouquet on m&s own website they rejected my review out of hand because it was negative, and said I had not complied with their terms and conditions. I checked I met all criteria prior to submitting the review. appalling service… Read Full Review
Written on: 03/09/2011
Ordered a dozen roses which didn't arrive on the nominated day. Very disappointing. To be fair to the gentleman in customer service he was very apologetic and gave a full refund plus £10 credit. I would have preferred the flowers delivered as promised. Wont be using M&S for flower delivery again… Read Full Review
Written on: 31/08/2011 by brianborou60 (2 reviews written)
Ordered some flowers for my mothers birthday. They were delivered late. When I contacted M&S 1. They offered no explanation 2. The e-mail response was from a no reply address 3. No apology no offer of replacement flowers ( My Mothers bouquet had sat in warehouse for 4 days and were dying when they arrived 4. Offered £5 compensation but never delivered it either. M&S obviously do not care… Read Full Review
Written on: 02/08/2011 by rach_81 (1 review written)
My husband ordered flowers to be delivered on my 30th birthday. They did not arrive. The tracking system said out for delivery all day and they did not arrive. The following day he called M&S to say they hadn't arrived but they do not control the delivery system so were a bit clueless as to where they were. It turned out that the delivery company had marked the box as damaged at 9pm!!! on the day they were supposed to be delivered. M&S offered to re-send out the flowers but that would take… Read Full Review
Written on: 23/05/2011
Ordered some flowers on Saturday morning and arrived this morning ontime. Good value for money… Read Full Review
Written on: 11/04/2011 by Mark Felton (1 review written)
Ordered for Mothers Day and failed to deliver!! did not even advise me and after calling and complaining they reluctantly upgraded to a larger bouquet - this arived the Wednesday after in a hot box from a hot delivery van - will be surprised if they last 4/5 days - My Mother says that the colours and quality are poor. I then get an e mail from M&S telling me Sorry but that they have let my e mail go out to a spamming company - I am suddenly getting hundreds of spam mails to my private business… Read Full Review
Written on: 05/04/2011 by markwhitfield (1 review written)
I ordered flowers for Mother's Day for my mother (surprisingly) and my wife.
My wife's flowers have just arrived (Tuesday 5th April). The box was vertical and should have been horizontal. Hence most of the heads / stems on the flowers are damaged.
The second box contained Narcissai. Again, box was delivered vertically, should have been horizontal. The flowers are very dry and very open ; probably will not last more than a day.
If M&S are going to deliver late - fine. But don't leave… Read Full Review
Written on: 03/04/2011 by Noreen Sims (1 review written)
I ordered a special bouquet of flowers for my mum for Mothers Day but it has not been delivered!! I am so upset - I live nearly 200 miles away and was not able to visit today so chose M&S as they promised delivery on a Sunday and I assumed the flowers would be high quality. Helpline to chase delivery company cut me off 4 times so I gave up! Contacted M&S online who could do nothing apart from arrange re-delivery on Tues!!! Obviously little point as Mothers Day is TODAY!! So disappointed WILL… Read Full Review
Written on: 18/03/2011
UNITED STATES OF AMERICA CUSTOMERS - BE WARNED!
M&S DO NOT DISCLOSE THAT US CUSTOMS WOULD DELAY ORDER BY 3 WEEKS. (I will be in the UK before order arrives, if at all). USPS UNABLE TO OFFER STATUS WITH TRACKING NUMBERS PROVIDED BY M&S CUSTOMER SERVICE.
Contacted Norwich store mid-Jan/2011 to order replacement lingerie. Norwich said contact c/s. m&s direct said lingerie due mid-Feb. After several international calls, Norwich were failing on their good c/s, until I sent in report to m&s… Read Full Review
Written on: 03/03/2011
These people are a disaster. Flowers ordered on Tuesday for next day delivery. Technical fault so didn't deliver. As flowers had been sat in a warehouse all day, I asked for a new order to replace these flowers, which were not suitable to be delivered. The second order was then also subject to a delay, the first order was not canceled as per instructions, but was then delivered, (by this time I had ordered some flowers with another supplier). This lot couldn't organise a p**s up in a… Read Full Review
Written on: 28/02/2011
I had flowers bought for me for my birthday, they were from an M&S store,so i cant comment on delivery. The flowers failed to open, went brown and died. I made a complaint via email,within 24hrs i had a positive response. M&S have sent me vouchers so i can replace them . I am more than happy with the outcome and quality of service from M&S!… Read Full Review
Written on: 24/02/2011
I've used M&S for flower deliveries several times. Very hit and miss. Condition of flowers and packaging can be disappointing. Latest complaint is that the gift card is difficult to locate in the packaging and the printing so small that it's almost unreadable… Read Full Review
Written on: 15/02/2011
Flower delivery service. I sent a large willow basket containing a peace lily, kalandiva, pink rose, white azalea and trailing ivy to my mother for her 85th birthday. Within a couple of weeks it had started to die off, though she didn't tell me until after three weeks because she thought it would upset me. By this time it was mostly dead. The plants included are ones I have grown for months successfully in containers indoors. Another flower basket she had received from a different company, at… Read Full Review
Written on: 15/02/2011
Did not turn up on valentine's day ordered several weeks in advance. Called customer service and but they refused a refund despite me having to buy flowers form a local florist. Will never order anything from M and S again very let down… Read Full Review
Written on: 15/02/2011
Sorry M&S, I love your products, but your website delivery is awful. Failed to deliver Valentines day flowers on the 14th Feb as requested - even though they were ordered several days in advance… Read Full Review
As rated by our community of reviewers
" Disgusting!!! " Read More
" Awful experience " Read More
Written by cliffteakell
" Simply, fast, reliable " Read More
" Ordered birthday flowers - they were never delivered " Read More
" Poor customer service when my delivery order was changed. " Read More