Marks & Spencer Flowers /flowers Reviews - www.marksandspencer.com

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★★☆☆☆
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Marks and Spencer Flowers www.marksandspencer.com/flowers

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★☆☆☆☆

“Mothers Day Flowers”

Written on: 05/04/2012

Ordered Flowers for Mothers Day on the 12th March, despatched on 16th March Flowers had not been delivered by 5.00p.m. on the 18th so rang customer service. Excuses were Flowers were being delivered to Isle of Man (if this was not possible they should not have accepted order). They will probably be delivered on Monday. Refunded my money and put £15 into an online account (which I will never use again). My mother was very disappointed. M&S should have sent her some flowers as a gesture of… Read Full Review

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★☆☆☆☆

“mothers day flowers”

Written on: 05/04/2012

My Mothers Day flowers were ordered by my son and his Fiance, who live abroad, on line. they were ordered on the 16/3/12 as a gift order for delivery on the 17/3/12.The vase arrived on the 17/3/12 but flowers did not arrived until today 20/11/12. The delivery man could not say why they were held up. This was a very expensive disappointment for my Son and his Fiance… Read Full Review

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★★★★★

“Very positive experience from M&S florist!”

Written on: 26/03/2012 by Chrissy11 (1 review written)

It is all too common to only review when things go wrong (indeed I only looked at this site because of a negative experience with another company)!My youngest daughter, who lives in Australia, sent me a beautiful M&S bouquet at Christmas, some glitter covered foliage is still going strong- in mid March. I was able to show her this via Skype. On the strength of that she ordered another Spring bouquet for Mothering Sunday. The flowers arrived on time and again in pristine condition, unlike the… Read Full Review

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★☆☆☆☆

“Still no flowers”

Written on: 21/03/2012

My Mum is in the hospital, and I ordered her Mothers Day flowers to be delivered on March 17th, to make certain she had them in time for Mothers Day. I placed my order March 10th, a full week before the due delivery date. My Mum is still waiting for them! On Tuesday 20th, they had still not arrived. I sent a complaint email to M&S Sunday 18th, when I knew they hadn't been delivered, and they wrote back to say they would be delivered Monday 19th, and they would refund me the cost. I wrote again… Read Full Review

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★☆☆☆☆

“Flowers did not arrive in time for Mother's Day”

Written on: 19/03/2012

I ordered flowers almost a week in advance of Mothering Sunday. I chose the Sunday delivery date, and was sent an email on Friday evening to say they had been dispatched. Therefore, I had no reason to worry about them not being delivered on time. However, they did not arrive until today - too late to be a nice Mother's Day surprise. My mum therefore got no present. Had I at least received an email saying there was a problem with delivery I could have arranged another gift to be sent. I tried to… Read Full Review

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★☆☆☆☆

“They did not arrive”

Written on: 19/03/2012

I ordered my Mum a bouquet with delivery on Mothering Sunday. It just did not arrive. The online tracking did not update from Saturday morning. The flowers were due to be delivered by CityLink, and if it had all worked perfectly they would have been with CityLink for 24 hours. The customer service was lousy too. The phones lines had a half an hour wait time, and the online form garnered a response the next day, which was the bare statutory requirement of giving me my money back. I would… Read Full Review

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★☆☆☆☆

“APPALLING”

Written on: 18/03/2012

I ordered a beautiful bouquet for my mum for mother's day. They did not turn up on the day I nominated, but my other 2 items from M&S did which was odd. I rang M&S who said the courier said they had delivered them the day before they were meant to arrive which they didn't. They were apologetic and told me they would send another one out for the day after Mother's Day. This was very upsetting as it would be completely pointless the day after. The lady then told me that - no wait - she couldn't… Read Full Review

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★★★☆☆

“RUBBISH DELIVERY COMPANY ”

Written on: 15/03/2012

WE GOR FLOERS SENT TO US AS AMOTHER'S DAY GIFT. BUT THE COURIERS HANDLING THE DELIVERY RUINED THE BOQUET. BHE BOX WAS WRECKED DUE TO TO UPSIDE DOWN STORAGE. COMPLAINTS WERE NOT HEARD OR DEALT WITH ANY COURTSY. M&S WERE ONTHE HAND REASONABLY GOOD… Read Full Review

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★★★☆☆

“no orchids in bouquet as per photo on line. ”

Written on: 23/02/2012

The photo online showed orchids but there were none in bouquet. First bunch had 3 Proteas and a lot of twiggy heather type greenery. They sent another which had better greenery and one spray of heather with magenta flowers. Still no orchids and no note to say they were unavailable which might have helped. Do not order South African bouquet. It is really boring but was a gift so I cannot complain any more. Delivery quick as promised… Read Full Review

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★★★★★

“Delightful,stunning and the highest quality.”

Written on: 18/02/2012 by Janeradbourne1 (1 review written)

My daughter sent me a 'Spring Willow Basket' for my birthday from her travels in Australia. That in itself was a wonderful surprise. However the quality of your product was exceptional.Packaged carefully to reveal Narcissi and Purple Crocuses in bud with two lovely Polyanthas in flower and three Hyacinths poking out of the moss. I have had immense pleasure in watching this miniature spring garden grow. As the Crocuses finished, the huge blue Hyacinths have become the back drop for the… Read Full Review

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★☆☆☆☆

“Terribble Customer service. Refused refund.”

Written on: 14/02/2012 by CarlJackson (2 reviews written)

I ordered Roses for valentines day and they were simply not delivered! They were going to my Girlfriends work.... yes she leaves at 5.30 M&S, if you cant deliver valentines day flowers to obvious business addresses.............. In business hours....... on a "special day" then you should really just give up promising to deliver flowers. I was outright refused a refund on the telephone by three seperate people. and to rub it in, they were actually going to deliver them the next day, How much… Read Full Review

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★☆☆☆☆

“Avoid - They do not deliver”

Written on: 12/01/2012 by rednecks989 (1 review written)

I ordered a bouquet to be delivered on a specific day via the website and it did not turn up. I had to ring customer services who sent it out for delivery the following day. Of course this completely ruined what was supposed to be a gift. What I'm most angry with is that M&S website keep rejecting the negative review I have tried to submit. Clearly they want to mislead customers into thinking everyone has had a positive experience with them. I wish I'd checked this review site first. In… Read Full Review

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★☆☆☆☆

“TOTALLY APPALLING - AVOID AT ALL COSTS!!! ”

Written on: 05/01/2012

I used to be a fan of M&S but no longer after using this part - It is a joke and comprises poor quality and mean flowers, appalling delivery service, if they actually arrive and even the customer service at HQ is poor as I had to insist on a refund - the flowers were dead after 5 days after arriving a week late. As others have said they will not allow poor reviews on their own site and just reject them - I wrote a letter/e mail to the MD and not even a word back from them - No wonder they… Read Full Review

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Guest's Comment

Written on: 20/03/2012

I have just had my mother day delivery this is now Tuesday and the flowers are dead my husband has just got a refund totally appalling he could have got better at telco. do not buy.

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★☆☆☆☆

“Rubbish! never delivered and struggling for refund”

Written on: 02/11/2011 by canichon (1 review written)

not only never delivered the flowers but I'm still 2 weeks later struggling to get a refund… Read Full Review

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★☆☆☆☆

“total utter rubbish”

Written on: 20/09/2011

Flowers were left outside in very high winds, on opening they were bashed and had missing petals. none of the colours matched the website and some flowers were blatantly missing. when i tried to review this bouquet on m&s own website they rejected my review out of hand because it was negative, and said I had not complied with their terms and conditions. I checked I met all criteria prior to submitting the review. appalling service… Read Full Review

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Guest's Comment

Written on: 29/09/2011

i had sinilar review rejected when they sent the wrong item and omitted to refubd p&p until i called them - they obviously dont want any tarnishing of their name!

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★☆☆☆☆

“SIMPLY A JOKE!”

Written on: 05/09/2011

Avoid like the plague - Awful flowers, Small & Mean, failed delivery, no apology, lack of respomse to complaint, finally get a refund after much hassle M&S Outsource the whole thing to another florist and courier - shame on you… Read Full Review

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★☆☆☆☆

“Non-delivery”

Written on: 03/09/2011

Ordered a dozen roses which didn't arrive on the nominated day. Very disappointing. To be fair to the gentleman in customer service he was very apologetic and gave a full refund plus £10 credit. I would have preferred the flowers delivered as promised. Wont be using M&S for flower delivery again… Read Full Review

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★☆☆☆☆

“Such poor service”

Written on: 31/08/2011 by brianborou60 (2 reviews written)

Ordered some flowers for my mothers birthday. They were delivered late. When I contacted M&S 1. They offered no explanation 2. The e-mail response was from a no reply address 3. No apology no offer of replacement flowers ( My Mothers bouquet had sat in warehouse for 4 days and were dying when they arrived 4. Offered £5 compensation but never delivered it either. M&S obviously do not care… Read Full Review

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★☆☆☆☆

“So disappointed”

Written on: 02/08/2011 by rach_81 (1 review written)

My husband ordered flowers to be delivered on my 30th birthday. They did not arrive. The tracking system said out for delivery all day and they did not arrive. The following day he called M&S to say they hadn't arrived but they do not control the delivery system so were a bit clueless as to where they were. It turned out that the delivery company had marked the box as damaged at 9pm!!! on the day they were supposed to be delivered. M&S offered to re-send out the flowers but that would take… Read Full Review

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★★★★★

“Ordered some flowers on Saturday morning and arrived...”

Written on: 23/05/2011

Ordered some flowers on Saturday morning and arrived this morning ontime. Good value for money… Read Full Review

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