Marks & Spencer Flowers /flowers Reviews - www.marksandspencer.com

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★★☆☆☆
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Marks and Spencer Flowers www.marksandspencer.com/flowers

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★☆☆☆☆

“APPALLING”

Written on: 18/03/2012

I ordered a beautiful bouquet for my mum for mother's day. They did not turn up on the day I nominated, but my other 2 items from M&S did which was odd. I rang M&S who said the courier said they had delivered them the day before they were meant to arrive which they didn't. They were apologetic and told me they would send another one out for the day after Mother's Day. This was very upsetting as it would be completely pointless the day after. The lady then told me that - no wait - she couldn't… Read Full Review

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★★★☆☆

“RUBBISH DELIVERY COMPANY ”

Written on: 15/03/2012

WE GOR FLOERS SENT TO US AS AMOTHER'S DAY GIFT. BUT THE COURIERS HANDLING THE DELIVERY RUINED THE BOQUET. BHE BOX WAS WRECKED DUE TO TO UPSIDE DOWN STORAGE. COMPLAINTS WERE NOT HEARD OR DEALT WITH ANY COURTSY. M&S WERE ONTHE HAND REASONABLY GOOD… Read Full Review

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★★★☆☆

“no orchids in bouquet as per photo on line. ”

Written on: 23/02/2012

The photo online showed orchids but there were none in bouquet. First bunch had 3 Proteas and a lot of twiggy heather type greenery. They sent another which had better greenery and one spray of heather with magenta flowers. Still no orchids and no note to say they were unavailable which might have helped. Do not order South African bouquet. It is really boring but was a gift so I cannot complain any more. Delivery quick as promised… Read Full Review

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★★★★★

“Delightful,stunning and the highest quality.”

Written on: 18/02/2012 by Janeradbourne1 (1 review written)

My daughter sent me a 'Spring Willow Basket' for my birthday from her travels in Australia. That in itself was a wonderful surprise. However the quality of your product was exceptional.Packaged carefully to reveal Narcissi and Purple Crocuses in bud with two lovely Polyanthas in flower and three Hyacinths poking out of the moss. I have had immense pleasure in watching this miniature spring garden grow. As the Crocuses finished, the huge blue Hyacinths have become the back drop for the… Read Full Review

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★☆☆☆☆

“Terribble Customer service. Refused refund.”

Written on: 14/02/2012 by CarlJackson (2 reviews written)

I ordered Roses for valentines day and they were simply not delivered! They were going to my Girlfriends work.... yes she leaves at 5.30 M&S, if you cant deliver valentines day flowers to obvious business addresses.............. In business hours....... on a "special day" then you should really just give up promising to deliver flowers. I was outright refused a refund on the telephone by three seperate people. and to rub it in, they were actually going to deliver them the next day, How much… Read Full Review

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★☆☆☆☆

“Avoid - They do not deliver”

Written on: 12/01/2012 by rednecks989 (1 review written)

I ordered a bouquet to be delivered on a specific day via the website and it did not turn up. I had to ring customer services who sent it out for delivery the following day. Of course this completely ruined what was supposed to be a gift. What I'm most angry with is that M&S website keep rejecting the negative review I have tried to submit. Clearly they want to mislead customers into thinking everyone has had a positive experience with them. I wish I'd checked this review site first. In… Read Full Review

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★☆☆☆☆

“TOTALLY APPALLING - AVOID AT ALL COSTS!!! ”

Written on: 05/01/2012

I used to be a fan of M&S but no longer after using this part - It is a joke and comprises poor quality and mean flowers, appalling delivery service, if they actually arrive and even the customer service at HQ is poor as I had to insist on a refund - the flowers were dead after 5 days after arriving a week late. As others have said they will not allow poor reviews on their own site and just reject them - I wrote a letter/e mail to the MD and not even a word back from them - No wonder they… Read Full Review

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Guest's Comment

Written on: 20/03/2012

I have just had my mother day delivery this is now Tuesday and the flowers are dead my husband has just got a refund totally appalling he could have got better at telco. do not buy.

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★☆☆☆☆

“Rubbish! never delivered and struggling for refund”

Written on: 02/11/2011 by canichon (1 review written)

not only never delivered the flowers but I'm still 2 weeks later struggling to get a refund… Read Full Review

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★☆☆☆☆

“total utter rubbish”

Written on: 20/09/2011

Flowers were left outside in very high winds, on opening they were bashed and had missing petals. none of the colours matched the website and some flowers were blatantly missing. when i tried to review this bouquet on m&s own website they rejected my review out of hand because it was negative, and said I had not complied with their terms and conditions. I checked I met all criteria prior to submitting the review. appalling service… Read Full Review

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Guest's Comment

Written on: 29/09/2011

i had sinilar review rejected when they sent the wrong item and omitted to refubd p&p until i called them - they obviously dont want any tarnishing of their name!

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★☆☆☆☆

“SIMPLY A JOKE!”

Written on: 05/09/2011

Avoid like the plague - Awful flowers, Small & Mean, failed delivery, no apology, lack of respomse to complaint, finally get a refund after much hassle M&S Outsource the whole thing to another florist and courier - shame on you… Read Full Review

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★☆☆☆☆

“Non-delivery”

Written on: 03/09/2011

Ordered a dozen roses which didn't arrive on the nominated day. Very disappointing. To be fair to the gentleman in customer service he was very apologetic and gave a full refund plus £10 credit. I would have preferred the flowers delivered as promised. Wont be using M&S for flower delivery again… Read Full Review

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★☆☆☆☆

“Such poor service”

Written on: 31/08/2011 by brianborou60 (1 review written)

Ordered some flowers for my mothers birthday. They were delivered late. When I contacted M&S 1. They offered no explanation 2. The e-mail response was from a no reply address 3. No apology no offer of replacement flowers ( My Mothers bouquet had sat in warehouse for 4 days and were dying when they arrived 4. Offered £5 compensation but never delivered it either. M&S obviously do not care… Read Full Review

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★☆☆☆☆

“So disappointed”

Written on: 02/08/2011 by rach_81 (1 review written)

My husband ordered flowers to be delivered on my 30th birthday. They did not arrive. The tracking system said out for delivery all day and they did not arrive. The following day he called M&S to say they hadn't arrived but they do not control the delivery system so were a bit clueless as to where they were. It turned out that the delivery company had marked the box as damaged at 9pm!!! on the day they were supposed to be delivered. M&S offered to re-send out the flowers but that would take… Read Full Review

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★★★★★

“Ordered some flowers on Saturday morning and arrived...”

Written on: 23/05/2011

Ordered some flowers on Saturday morning and arrived this morning ontime. Good value for money… Read Full Review

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★☆☆☆☆

“Ordered for Mothers Day and failed to deliver!! did...”

Written on: 11/04/2011 by Mark Felton (1 review written)

Ordered for Mothers Day and failed to deliver!! did not even advise me and after calling and complaining they reluctantly upgraded to a larger bouquet - this arived the Wednesday after in a hot box from a hot delivery van - will be surprised if they last 4/5 days - My Mother says that the colours and quality are poor. I then get an e mail from M&S telling me Sorry but that they have let my e mail go out to a spamming company - I am suddenly getting hundreds of spam mails to my private business… Read Full Review

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★☆☆☆☆

“I ordered flowers for Mother's Day for my mother...”

Written on: 05/04/2011 by markwhitfield (1 review written)

I ordered flowers for Mother's Day for my mother (surprisingly) and my wife.
My wife's flowers have just arrived (Tuesday 5th April). The box was vertical and should have been horizontal. Hence most of the heads / stems on the flowers are damaged.
The second box contained Narcissai. Again, box was delivered vertically, should have been horizontal. The flowers are very dry and very open ; probably will not last more than a day.
If M&S are going to deliver late - fine. But don't leave… Read Full Review

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Markwhitfield's Response to markwhitfield's Review

Written on: 13/04/2011

Follow on from this farce.
<br/>I was given the opprtunity to review my purchase on the M&S website ... my review was rejected.

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★☆☆☆☆

“I ordered a special bouquet of flowers for my mum for...”

Written on: 03/04/2011 by Noreen Sims (1 review written)

I ordered a special bouquet of flowers for my mum for Mothers Day but it has not been delivered!! I am so upset - I live nearly 200 miles away and was not able to visit today so chose M&S as they promised delivery on a Sunday and I assumed the flowers would be high quality. Helpline to chase delivery company cut me off 4 times so I gave up! Contacted M&S online who could do nothing apart from arrange re-delivery on Tues!!! Obviously little point as Mothers Day is TODAY!! So disappointed WILL… Read Full Review

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★☆☆☆☆

“UNITED STATES OF AMERICA CUSTOMERS - BE WARNED! ”

Written on: 18/03/2011

UNITED STATES OF AMERICA CUSTOMERS - BE WARNED!
M&S DO NOT DISCLOSE THAT US CUSTOMS WOULD DELAY ORDER BY 3 WEEKS. (I will be in the UK before order arrives, if at all). USPS UNABLE TO OFFER STATUS WITH TRACKING NUMBERS PROVIDED BY M&S CUSTOMER SERVICE.
Contacted Norwich store mid-Jan/2011 to order replacement lingerie. Norwich said contact c/s. m&s direct said lingerie due mid-Feb. After several international calls, Norwich were failing on their good c/s, until I sent in report to m&s… Read Full Review

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★☆☆☆☆

“These people are a disaster. Flowers ordered on...”

Written on: 03/03/2011

These people are a disaster. Flowers ordered on Tuesday for next day delivery. Technical fault so didn't deliver. As flowers had been sat in a warehouse all day, I asked for a new order to replace these flowers, which were not suitable to be delivered. The second order was then also subject to a delay, the first order was not canceled as per instructions, but was then delivered, (by this time I had ordered some flowers with another supplier). This lot couldn't organise a p**s up in a… Read Full Review

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Guest's Comment

Written on: 05/07/2011

Typical M&S flowers and the service.

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★★★★☆

“I had flowers bought for me for my birthday, they were...”

Written on: 28/02/2011

I had flowers bought for me for my birthday, they were from an M&S store,so i cant comment on delivery. The flowers failed to open, went brown and died. I made a complaint via email,within 24hrs i had a positive response. M&S have sent me vouchers so i can replace them . I am more than happy with the outcome and quality of service from M&S!… Read Full Review

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