Marks & Spencer Flowers /flowers Reviews - www.marksandspencer.com

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★★☆☆☆
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Marks and Spencer Flowers www.marksandspencer.com/flowers

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★★★☆☆

“not as described”

Written on: 06/05/2013

I ordered alstroemeria abundance flowers to be sent to a relative who had a bereavement. I did not want 'funeral flowers' nor gaudy birthday flowers just something femanine and delicate to help her day.and chose lavender coloured alstroemeria abundance as shown What arrived was nothing like those advertised being darkish cerise wine colour mix. totally inappropriate and I am extremely cross and disappointed with Marks and Spencer. I would never order flowers from you again and certainly… Read Full Review

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★★★★★

“Valentine red roses”

Written on: 21/04/2013

I have with reluctance just thrown out the remaining 3 red roses of which i received 12, They have been amazing, Well done M… Read Full Review

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★★★☆☆

“Poor delivery service”

Written on: 06/04/2013

A relative who has recently celebrated her 100th birthday naturally was sent flowers by several people.... after all, what else can you give a 100 year old? The Marks & Spencer delivery driver told neighbours that he was not allowed to lift the flowers out of his van, but was persuaded that on this occasion the recipient could not be expected to collect them herself. What sort of a service is that! I wonder who lifts them into the van in the first place. Unbelievable!! To their credit, when a… Read Full Review

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★☆☆☆☆

“They have not arrived”

Written on: 30/03/2013

I BOUGHT THESE BE DELIVERED TO MY FRIEND FOR EASTER AND THEY HAVE NOT ARRIVED AND I HAVE HEARD NOTHING FROM MARSKS AND SPENCER. IT COST ME £40 which o me as a pensioner is a lot of money NEVER AGAIN!!!!!!!!… Read Full Review

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★☆☆☆☆

“RatherAnnoyed”

Written on: 27/03/2013

Well since my review to M&S's website was rejected (surprise surprise they don't like bad reviews) I have decided to post it on here instead. So I ordered flowers from M&S for my Mum's birthday, they were due to be delivered on her birthday which was a Saturday. My mum waited in all day for them and they didn't arrive. So I called M&S to find out where they were, to be told they were still in the depot so wouldn't arrive till Monday. Considering the flowers were 'dispatched' on the Friday… Read Full Review

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★☆☆☆☆

“Disappointed ”

Written on: 25/03/2013

Ordered flowers for my mum for Mothers Day, they arrived as ordered on 8th March, the quality was very disappointing, white roses were already dying. After 5 days the whole arrangement looked tired and ready to throw out. Will not order from here again, better quality in supermarkets at a quarter of the price… Read Full Review

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★☆☆☆☆

“Weekend delivery? Forget it.”

Written on: 23/03/2013 by AndyMcG123 (1 review written)

I am working overseas and ordered some Flowers for my wife for delivery on a Saturday. I received the email on Friday saying they were delivered to the depot and scheduled for delivery on Saturday. Nothing turned up. When I went on the CityLink (M&S Courier) website and entered the tracking code, they had them for delivery on Monday. Tried to phone CityLink customer service... No joy.. Closed. Phoned M&S customer service to complain and eventually gave me a refund. It still doesn't make up for… Read Full Review

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★☆☆☆☆

“VALENTINE DAY FLOWERS”

Written on: 20/03/2013

Friend ordered flowers for me for Valentine's day. Ordered on Tuesday 12 February 2013 for delivery on 14th Feb. Flowers failed to appear. This is disgusting. Offer made late on evening 14th for a gift card as apology. This does not compensate for flowers sent for a special event. I have advised friends not to use Marks and Spencer for a special event delivery of flowers as they are totally unreliable. You either require to address your administration system or track your couriers… Read Full Review

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★☆☆☆☆

“100 spring flowers”

Written on: 15/03/2013

Most of the tulips died within three days and the daffodils have only lasted five days all now in the bin I have had flowers last for weeks from a supermarket Terrible quality. I won't write my name as I don't want the person that kindly sent these to me following my time in hospital to see how disappointed I am.I have rung customer support and they have agreed to send me a voucher… Read Full Review

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★★★★★

“The best flowers!!”

Written on: 14/03/2013

Stunning bouguet deliverd first thing on Mothering Sunday. Absolutely fantastic thank you to M… Read Full Review

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★☆☆☆☆

“In transit too long”

Written on: 14/03/2013

I ordered the Pink Autograph Rose Bouquet on 1st March for my aunt's 80th birthday. I chose the nominated day 4th March because that was the day of her birthday. I received an email on 3rd March to say they had been dispatched. The dispatch time is unknown but the email was timed at 20.12. I phoned my aunt on her birthday and they had not been delivered. They were finally delivered a day late on 5th March at around 15.27 according to the Citilink website tracking. Had I known that the… Read Full Review

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★☆☆☆☆

“valentines day 2012 & mothers day 2013”

Written on: 11/03/2013 by tampling1 (1 review written)

last year my husband order flowers to arrive at my work, they eventually turned up at 6pm, damaged ,the box they were in was broken and wet. this year my daughter sent me some flowers from my grandson for mothers day , she recieved at e-mail late afternoon saying the depatched goods will be delayed and sent the following day ! NOT GOOD THE DAY AFTER MOTHERS DAY !! when i got home from work they had been placed outside my front door, i personally think M&S NEED TO STICK TO CLOTHES AND FOOD. our… Read Full Review

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★☆☆☆☆

“Mother's Day Failure”

Written on: 11/03/2013 by Djay3000 (1 review written)

Ordered flowers early in the week on the 4th March and selected delivery date for Sunday 10th. Received an email on Saturday 9th March telling me my order had been dispatched and I was therefore fairly optimistic all was going to plan. Unfortunately, no flowers arrived on Sunday. I phoned M&S this morning to be told their courier didn't receive the order. I was told they could re-order today for delivery in two days time at the earliest. I was not offered a discount, however I made sure I… Read Full Review

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★☆☆☆☆

“Mother's Day Mess Up.....Again!”

Written on: 10/03/2013

Last year ordered flowers for my 90 year old Mother for Mother's Day. They didn't arrive, transpired they had been left on someone else's door step and were not 'delivered' to my Mother until a couple of days later when the owners returned from holiday! This year ordered a food hamper gift for Mum on 20th February with delivery nominated for 9th March. Received an email 8th March 'your order is on it's way'. 12 noon 9th March (when it was too late to do anything else)order is now being… Read Full Review

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★☆☆☆☆

“M&S Mother's Day flowers”

Written on: 10/03/2013 by Spookymoss (1 review written)

Ordered flowers (£35) to be delivered on 9 March Saturday anytime from 7am to 9pm. Called today to say they have not arrived. M&S say they should come today, but they have not arrived. They were dispatched on 8th Dec so this means if they do turn up they will already be 2 days old. M&S said someone changed the date but no explaination why and if not delivered by 3pm they would refund, but as it is Mother's Day and mum is away in a hotel, she will check out before they are delivered and like… Read Full Review

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★☆☆☆☆

“Terrible Delivery Service”

Written on: 02/03/2013 by JaneMay (1 review written)

I ordered fowers and Champagne on Friday 1st March for delivery on Saturday 2nd March. They tried only once to deliver early on the Saturday morning and failed despite advertising that they deliver up to 7pm on Saturdays. They Emailed me to say that they could not deliver until the following Monday. I offered to collect them that Saturday morning but they advised the depot was closed despite advertising deliveries up to 7pm… Read Full Review

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★☆☆☆☆

“Non delivery.”

Written on: 21/02/2013

Ordered flowers to be delivered on 31 Dec. anytime from 7am to 9pm. Called today to say they have not arrived. M&S say they should come today, but they have not arrived. They were dispatched on 29th Dec so this means if they do turn up they will already be 4 days old, 5 days tomorrow and would look terrible. M&S said they would refund, but as it is my mums 75th birthday and like most people flowers are ordered for special occasions, I think the service is terrible. there should a limit to… Read Full Review

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★☆☆☆☆

“Flowers not delivered”

Written on: 06/02/2013 by grandmak (1 review written)

I ordered flowers for my sister when she left hospital after a serious illness. I am abroad at the moment, and it seemed a nice way to let her know I was thinking of her. Had email to say flowers were despatched..could track through the courier. My sister skyped me that afternoon, and I had to ask if she had received flowers from me. She had not. I checked tracking and it said flowers were left at door at 11.40 that morning. They were not. A coiple of emails to M&S just kept telling me… Read Full Review

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★☆☆☆☆

“No apology”

Written on: 23/01/2013 by Evie2 (1 review written)

I was sent flowers from my niece in America and she specifically said on card "lplease leave in a safe place". They were left on my doorstep and the base was frozen ice. They lasted a couple of days. I found them at 8am and believe they must have been delivered the night before! I sent an email giving details and was told to ring customer services which 8 did. The girl said air had to be the person who had ordered them to make a complaint. As if you would ring America and complain about a… Read Full Review

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★☆☆☆☆

“Terrible delivery service”

Written on: 10/01/2013

My sister sent me flowers on 22nd of Dec the delivery person left them at my door It was pouring with rain .they had been left for a good 1half hours before one of my neighbours seen them and brought them in , the box was a total mess plus flowers had a good soaking and most of the flowers I had to put in the bin..Also how's that a great invitation for anyone on the passing to know I wasn't in not good at all ...Marks in general are very good but please do something about this as your delivery… Read Full Review

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