iFlorist Reviews - www.iflorist.co.uk

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“NO FLOWERS ARRIVED FOR ME ON MOTHERS DAY”

Written on: 04/04/2014 by BrynnDougherty (1 review written)

My daughter ordered me flowers for Mothers Day at a cost of £35. They did not arrive so she emailed them and they said that it was because she had booked a 48 hours slot. They did not come on Monday either and she has emailed several times and no one has bothered to reply. I have tried to telephone several times but no answer. Not only was I really disappointed not to get my flowers but my daughter is out of pocket by £35. Has anyone else had this kind of bother with them and how do you… Read Full Review

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“Didn't deliver and didn't respond”

Written on: 04/04/2014 by AidenWillis354 (1 review written)

Very angry, they did not deliver the flowers that I paid for and no-one answers the phone or responds to my emails will not use again… Read Full Review

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“Awful Service”

Written on: 04/04/2014 by Roderickj191 (1 review written)

I am very unhappy with the service I was provided with from this company. Not only was the incorrect information given to me about when the delivery was made, the flowers turned up off the stems and dea. I also very unhappy with being told that I had to call the courier company to find out were they had been delivered to myself, I have known a company that won't follow through the delivery themselves. I am still waiting for someone to get back to me and this after being told I had to send… Read Full Review

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“Company is a Shambles”

Written on: 04/04/2014 by ColbyDaniels392 (1 review written)

I will never use this company again. Had two orders for Mother's Day one for my Mother-in-law which arrived a day earlier than I asked and one for my Mum which she never received. Emails were not responded to and very difficult to get through on their telephone line. Resorted to searching up an alternative local number instead of the 0844 advertised and eventually got through. They offered to send an upgraded bouquet through a local florist which I accepted but still feel disappointed as of… Read Full Review

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“Never worth it”

Written on: 04/04/2014 by Connolly94 (1 review written)

The flowers came in a large box, & seemed very light. When i took them out there was a very SMALL bunch of droopy & broken flowers & the stems were not very wet. I fealt so sorry for my son & daughter in law who had gone to the trouble to order them for Mothers Day. When i checked the back of the card that came with it, it said Motherly love medium & chocs. The medium bunch according to the site was meant to have carnations,but none were in it & no substitute! Also there was NO box of chocs. I… Read Full Review

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“CRAP.....”

Written on: 04/04/2014 by MarielaChase463 (1 review written)

My so called Bouquet which was all of 5 dead flowers no card or chocolates arrived yesterday. You should be ashamed that you have spoilt so many Mothers Day surprise for ppl. If we don't get a full refund I have plenty of photos to send to Trading Standards we don't want a voucher has will never ever use your company again...Discussted… Read Full Review

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“Terrible!!!!!!”

Written on: 04/04/2014 by Rasmussenjg220 (1 review written)

I ordered flowers for mothers day on Wednesday and had my confirmation email to say they will be delivered Saturday. They still arent here!!! Today is mothers day so my mum has no flowers! On their terms and conditions they state "guaranteed mothers day delivery" You also cannot contact them as they close at 2pm Saturday until Monday. Will not use this or recommend them EVER!!!!… Read Full Review

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“APPALLING SERVICE, NEVER DELIVER ON TIME! DO NOT USE”

Written on: 04/04/2014 by AdisonAustin323 (1 review written)

We have used this company in the past (unfortunately before reading all the enlightening reviews!) and they failed to deliver on time first time around. We got our refund plus a voucher. Second time we used them flowers arrived in terrible condition. The third time around flowers did not arrive at all!!! This happened to be Mothers Day. They company are passive, never responds back, not contactable on Sunday and during the week answerphone is on all the time. This is probably the worst… Read Full Review

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“DO NOT USE THIS FLORIST!”

Written on: 04/04/2014 by catpushkin (1 review written)

I am sure that I am just one of hundreds, if not thousands of people who have been treated like this by this company. Anyone can have trouble, but this company seems to be set up to take your money and then either deliver sub-standard products or not deliver your order at all. For all of us who do persist until we get our money back, there are probably many people who either are unaware that their order was never delivered or that it was pathetic. Gift receivers are often embarassed to mention… Read Full Review

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“Don't Waste Your Money!”

Written on: 03/04/2014 by Fernanda1985 (1 review written)

Ordered flowers for a friend in the US and paid by PayPal. Had a confirmation from PayPal for the payment, but nothing from iflorist concerning the order. Delivery date came and went - no flowers! Called their customer support line - no answer after 20 minutes of automated hold. Sent them an email...I could continue, but sadly my experience was no different to the mountain of other one star reviews below! I raised a claim through PayPal and got a refund. Then I actually got an email from… Read Full Review

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“Arrived late + dead flowers - no reply customer service”

Written on: 03/04/2014 by vlFoley263 (1 review written)

It has been a week since I sent them my first message to Iflorist on their "live support" site and I've had NO RESPONSE - I tried calling and got through to a voicemail telling me to email (i.e., send them a message on their support site which I had already done). I am completely unsatisfied with the service I received - not only were the flowers supposed to be delivered on Friday 28th delivered on Saturday 29th, but the flowers themselves were in a terrible state when they arrived. The roses… Read Full Review

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“DO NOT BOTHER!”

Written on: 02/04/2014 by Sandybun (1 review written)

Purchased "designer flowers" for mothers day which were appalling. Flowers were half dead and wrapped in tissue paper that looked like it had been dropped on the floor and danced on! Only wish I had read other peoples reviews first because most people seem to be of the same opinion. Never again - my local supermarket were selling better at a quarter of the price and forget customer services - they are as bad as the flowers!… Read Full Review

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“THE FLOWERS NEVER CAME!!!!!!!!!!!!!!!”

Written on: 02/04/2014 by fencing (1 review written)

This has still not arrived LDW-981-45495 flower’s for mother’s day are you taking my 6 year old and my 8 year old for a ride !!!! My children are sooooooooo upset there mummy has no flowers yet you have taken daddy’s money from him Venice & Logan ( aged 8 & 6 ) very upset  … Read Full Review

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“Terrible "service"”

Written on: 02/04/2014 by 406Compton (1 review written)

Ordered flowers for my mother to be deliverd on the Saturday for Mother's Day! Well they didn't arrive as ordered on the Saturady, nor did they arrive on the Sunday. I called the company on the Monday morning and to my surprise I got an answer.. I explained the situation and was told that they would be deliverd during that day and that it was a 48 Hr delivery window! Well why advertise flowers on the web site for Mother's Day then not deliver them. Well the flowers were deliverd on the Monday… Read Full Review

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“Product appalling, delivered late, 7 weeks and no reply”

Written on: 02/04/2014 by Discerning_Shopper (1 review written)

I placed an order in January for Valentines Day, I was sent emails confirming it was en-route on 14th Feb, it didn't arrive until 15th. I had paid almost £50 for the bouquet I selected, I had a bunch of carnations worth £5 delivered. I have tried to call, email, live chat and raise a trouble ticket. The trouble ticket was closed before it was resolved. I was told that flowers would be redelivered, that i would get a refund, that i would get a voucher (as if i would use this company again)… Read Full Review

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“WORST SERVICE EVER”

Written on: 02/04/2014 by Kirkqr353 (1 review written)

Im disgusted with the service or lack of service we have received. They have taken my money but not delivered the flowers...now 4 days late!!! No one is picking up the phone or replying to emails. I am so angry that they have taken my money and not delivered what they promised...looking at other reviews I would rather they refuinded as the flowers are likely to be dead when they arrive. Arghhhhh… Read Full Review

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“Awful Customer Service!”

Written on: 02/04/2014 by FernandoSkinner (1 review written)

Nobody is answering the telephone, replying to emails, to tweets, facebook is shut off for comments. Been trying for 3 days solid to get through! Having tried to find contact details on google, I've found that iflorist is owned by 1800 flowers in america. going to try contacting their boss on twitter, might get me a response!! GGGRRRRRRRRRRRR!!!!!!… Read Full Review

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“Absolutely DISGUSTING company”

Written on: 02/04/2014 by marcjleesmith (1 review written)

Another day and still no response. Your angry customers won't just disappear!! On 1 April 2014 11:12, Marc Lee-Smith <> wrote: Good morning, I've not received any response, or even acknowledgement of receipt to the below complaint. Please respond in the soonest. Regards, Marc ---------- Forwarded message ---------- From: Marc Lee-Smith <> Date: 1 April 2014 11:11 Subject: Fwd: Formal Complaint - Order Number #635091 To: iflorist.co.uk Good morning, I've not received any response, or even acknowledgement of receipt to the below complaint. Please respond in the soonest. Regards, Marc ---------- Forwarded message ---------- From: Marc Lee-Smith <> Date: 31 March 2014 16:59 Subject: Fwd: Formal Complaint - Order Number #635091 To: iflorist.co.uk ---------- Forwarded message ---------- From: Marc Lee-Smith <> Date: 31 March 2014 14:50 Subject: Formal… Read Full Review

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Wiltonfinlay's Response to marcjleesmith's Review

Written on: 02/04/2014

I had got no response since saturday, finally got one after tweeting the boss

(1800 seem to own iflorist from google searches)

might be worth a try?

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Marcjleesmith's reply to Wiltonfinlay's Comment

Written on: 03/04/2014

Thanks - I've emailed him (google CEO email addresses and he's listed on there) but had no response.

Luckily I paid via Paypal so have escalated the dispute to a claim today...

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Marcjleesmith's reply to Marcjleesmith's Comment

Written on: 04/04/2014

As an update - I escalated to a claim and Paypal found in my favour. iflorist didn't even bother replying to the claim.

I've logged back into the iflowist complaints management console and my complaints have simply been deleted.

I cannot believe just how poor this company values customer service. Not even an apology or acknowledgement.... so so bad...

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Marcjleesmith's reply to Marcjleesmith's Comment

Written on: 07/04/2014

A further update. It's now been two weeks since mothers day weekend. Two weeks since loggin my complaint with iflorist, 2 weeks since emailing their MD and still no response from them.

I've got my money back via Paypal and, not being one to let this sort of thing lie am considering taking a day off work and driving down to their offices to have it out with their MD in person if that's what it takes to get a response!

Maybe I'll contact other complainant's on their facebook page, organise a gathering, call their local papers, radio and have a little protest whilst there... for those interested their address is:

iflorist HQ
Jubilee House
Phoenix Way
Burnley
Lancashire
BB11 5SX

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“dead flowers arrive late!!!”

Written on: 02/04/2014 by patbelfast53 (1 review written)

My daughter's first mother's day away from home so she ordered in plenty of time asked for them to be delivered Saturday 29 March for Mother's day. They arrived two days late on Monday 31st at 2.30pm. The delivery guy actually said "better late than never". On opening the box four of the roses were broken off at the buds & the lilly buds extremely squashed. I would say half the flowers survived the delivery. By Wednesday morning another two roses had died & the remaining few flowers look… Read Full Review

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“You don't get what's in the picture”

Written on: 01/04/2014 by Ciarat433 (1 review written)

Ordered 2 bouquets spending over £80. Would have been better going to local petrol petrol garage. Sent an email with pic to iflorist to complain on Friday and they haven't even bothered to respond… Read Full Review

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