iFlorist Reviews - www.iflorist.co.uk

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“Disgraceful service and quality - do not use them! rip-off”

Written on: 07/04/2014 by Jamisoncn430 (1 review written)

Having been unable to see my mum on mothers day I specially ordered a bouquet of roses and lilies, an extra large one at extra cost. the flowers arrived on Saturday - the only bonus from this disgraceful company! The flowers that were delivered were a bunch of chrysanthemums and a couple of daisies, certainly not what I had ordered or paid for. I have tried repeatedly to raise my complaint with the company - via their online customer service/email to which I have a logged number ... that is… Read Full Review

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“Appalling quality!”

Written on: 06/04/2014 by ros88 (1 review written)

My son sent me a bouquet of roses for Mother's day, which arrived on the Saturday. They didn't look in a particularly good condition when they arrived, some were tinged with grey on the petals; they never got past the bud stage, and by Wednesday they were all drooping; by Friday they were all totally dead!… Read Full Review

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“STAY AWAY FROM THIS LOT!!!!”

Written on: 05/04/2014 by Areli165 (1 review written)

I ordered Freesias for my mother for mothersday and she received tulips, cheap, nasty alternatives!!! The only plus point of this transaction.... they actually arrived!! At no point did anyone get in touch with me to inform of this rather drastic change of plan. I then followed this up with an email and by reply received an enquiry number fat lot of good that was...it achieved nothing!!! I tried calling them but no one answers the telephone in a word this lot are 'shonky' Be warned do not… Read Full Review

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Beenhadbyiflorist's Comment

Written on: 07/04/2014

this pretty much mirrors my own experience. my mother didn't get the flowers I'd ordered and a very cheap alternative. No success in getting in contact effectively with the company so far! Dead right, Shonky - don't give them your money!

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“Don't use this company”

Written on: 05/04/2014 by MateoDaniels (1 review written)

Flowers arrived half dead and had to be binned next day, company unhelpful when told… Read Full Review

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“Mothers Day Flowers”

Written on: 05/04/2014 by xeWard419 (1 review written)

I tried ringing this Company for three days without success. Yesterday I managed to get through and was pleasantly surprised with the reaction I got. I young man said he was very sorry I was unhappy and he would arrange for a replacement to be delivered today. I must say I was convinced this wouldn't happen but was pleasantly surprised when I did in fact received a beautiful bouquet this morning. Peristance obviously paid off. Thank you to the young man. Regards Rosemary Stebbing… Read Full Review

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“I ordered a bouquet 2 weeks in advance of Mother's Day...”

Written on: 04/04/2014

I ordered a bouquet 2 weeks in advance of Mother's Day for delivery on Sat 29th. I got a confirmation email, but then got bombarded with spam emails right up to and including the 29th reminding me I could still order flower's for Mother's Day. Except that when I spoke to my mother on the Sunday, nothing had arrived. I tried to contact iflorist through phone, email, online - but no response. I wrote a complaint to their customer support line and heard nothing. Then on Tuesday morning (April 1st… Read Full Review

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“NO FLOWERS ARRIVED FOR ME ON MOTHERS DAY”

Written on: 04/04/2014 by BrynnDougherty (1 review written)

My daughter ordered me flowers for Mothers Day at a cost of £35. They did not arrive so she emailed them and they said that it was because she had booked a 48 hours slot. They did not come on Monday either and she has emailed several times and no one has bothered to reply. I have tried to telephone several times but no answer. Not only was I really disappointed not to get my flowers but my daughter is out of pocket by £35. Has anyone else had this kind of bother with them and how do you… Read Full Review

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“Didn't deliver and didn't respond”

Written on: 04/04/2014 by AidenWillis354 (1 review written)

Very angry, they did not deliver the flowers that I paid for and no-one answers the phone or responds to my emails will not use again… Read Full Review

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“Awful Service”

Written on: 04/04/2014 by Roderickj191 (1 review written)

I am very unhappy with the service I was provided with from this company. Not only was the incorrect information given to me about when the delivery was made, the flowers turned up off the stems and dea. I also very unhappy with being told that I had to call the courier company to find out were they had been delivered to myself, I have known a company that won't follow through the delivery themselves. I am still waiting for someone to get back to me and this after being told I had to send… Read Full Review

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“Company is a Shambles”

Written on: 04/04/2014 by ColbyDaniels392 (1 review written)

I will never use this company again. Had two orders for Mother's Day one for my Mother-in-law which arrived a day earlier than I asked and one for my Mum which she never received. Emails were not responded to and very difficult to get through on their telephone line. Resorted to searching up an alternative local number instead of the 0844 advertised and eventually got through. They offered to send an upgraded bouquet through a local florist which I accepted but still feel disappointed as of… Read Full Review

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“Never worth it”

Written on: 04/04/2014 by Connolly94 (1 review written)

The flowers came in a large box, & seemed very light. When i took them out there was a very SMALL bunch of droopy & broken flowers & the stems were not very wet. I fealt so sorry for my son & daughter in law who had gone to the trouble to order them for Mothers Day. When i checked the back of the card that came with it, it said Motherly love medium & chocs. The medium bunch according to the site was meant to have carnations,but none were in it & no substitute! Also there was NO box of chocs. I… Read Full Review

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“CRAP.....”

Written on: 04/04/2014 by MarielaChase463 (1 review written)

My so called Bouquet which was all of 5 dead flowers no card or chocolates arrived yesterday. You should be ashamed that you have spoilt so many Mothers Day surprise for ppl. If we don't get a full refund I have plenty of photos to send to Trading Standards we don't want a voucher has will never ever use your company again...Discussted… Read Full Review

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“Terrible!!!!!!”

Written on: 04/04/2014 by Rasmussenjg220 (1 review written)

I ordered flowers for mothers day on Wednesday and had my confirmation email to say they will be delivered Saturday. They still arent here!!! Today is mothers day so my mum has no flowers! On their terms and conditions they state "guaranteed mothers day delivery" You also cannot contact them as they close at 2pm Saturday until Monday. Will not use this or recommend them EVER!!!!… Read Full Review

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“APPALLING SERVICE, NEVER DELIVER ON TIME! DO NOT USE”

Written on: 04/04/2014 by AdisonAustin323 (1 review written)

We have used this company in the past (unfortunately before reading all the enlightening reviews!) and they failed to deliver on time first time around. We got our refund plus a voucher. Second time we used them flowers arrived in terrible condition. The third time around flowers did not arrive at all!!! This happened to be Mothers Day. They company are passive, never responds back, not contactable on Sunday and during the week answerphone is on all the time. This is probably the worst… Read Full Review

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“DO NOT USE THIS FLORIST!”

Written on: 04/04/2014 by catpushkin (1 review written)

I am sure that I am just one of hundreds, if not thousands of people who have been treated like this by this company. Anyone can have trouble, but this company seems to be set up to take your money and then either deliver sub-standard products or not deliver your order at all. For all of us who do persist until we get our money back, there are probably many people who either are unaware that their order was never delivered or that it was pathetic. Gift receivers are often embarassed to mention… Read Full Review

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“Don't Waste Your Money!”

Written on: 03/04/2014 by Fernanda1985 (1 review written)

Ordered flowers for a friend in the US and paid by PayPal. Had a confirmation from PayPal for the payment, but nothing from iflorist concerning the order. Delivery date came and went - no flowers! Called their customer support line - no answer after 20 minutes of automated hold. Sent them an email...I could continue, but sadly my experience was no different to the mountain of other one star reviews below! I raised a claim through PayPal and got a refund. Then I actually got an email from… Read Full Review

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“Arrived late + dead flowers - no reply customer service”

Written on: 03/04/2014 by vlFoley263 (1 review written)

It has been a week since I sent them my first message to Iflorist on their "live support" site and I've had NO RESPONSE - I tried calling and got through to a voicemail telling me to email (i.e., send them a message on their support site which I had already done). I am completely unsatisfied with the service I received - not only were the flowers supposed to be delivered on Friday 28th delivered on Saturday 29th, but the flowers themselves were in a terrible state when they arrived. The roses… Read Full Review

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“DO NOT BOTHER!”

Written on: 02/04/2014 by Sandybun (1 review written)

Purchased "designer flowers" for mothers day which were appalling. Flowers were half dead and wrapped in tissue paper that looked like it had been dropped on the floor and danced on! Only wish I had read other peoples reviews first because most people seem to be of the same opinion. Never again - my local supermarket were selling better at a quarter of the price and forget customer services - they are as bad as the flowers!… Read Full Review

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“THE FLOWERS NEVER CAME!!!!!!!!!!!!!!!”

Written on: 02/04/2014 by fencing (1 review written)

This has still not arrived LDW-981-45495 flower’s for mother’s day are you taking my 6 year old and my 8 year old for a ride !!!! My children are sooooooooo upset there mummy has no flowers yet you have taken daddy’s money from him Venice & Logan ( aged 8 & 6 ) very upset  … Read Full Review

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“Terrible "service"”

Written on: 02/04/2014 by 406Compton (1 review written)

Ordered flowers for my mother to be deliverd on the Saturday for Mother's Day! Well they didn't arrive as ordered on the Saturady, nor did they arrive on the Sunday. I called the company on the Monday morning and to my surprise I got an answer.. I explained the situation and was told that they would be deliverd during that day and that it was a 48 Hr delivery window! Well why advertise flowers on the web site for Mother's Day then not deliver them. Well the flowers were deliverd on the Monday… Read Full Review

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