iFlorist Reviews - www.iflorist.co.uk

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“Flowers nice but service poor”

Written on: 26/04/2014

Ordered flowers for mothers day that were supposed to be delivered with free chocolates. The flowers arrived and were beautiful but the chocolates did not. I emailed them but only received an automated reply saying they would deal with my query as soon as possible. I did not receive any further reply, and the flowers were dead within a week. I emailed them again and still did not receive a reply. Today (25 days later) I finally received a reply offering me a £5 voucher. Unsatisfactory service… Read Full Review

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“Poor response from company when they delivered another...”

Written on: 25/04/2014 by Enob (1 review written)

First time if using this company and I ordered a plant for Mother's Day only for a totally different plant to be delivered ironically of which my mothers already has lots of in her own garden. IFlorist offered a £5 gift voucher in response and although I've contacted them since to say that this isn't really good enough and could they re-deliver the Peach Rose gift plant to my mother free of charge I have no response. I have suggested that they post 'currently' of of stock' remarks on any… Read Full Review

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“Wrong flowers”

Written on: 24/04/2014 by Gabriella445 (1 review written)

I sent my daughter flowers to New York. She sent me a picture of them. The flowers were all open (old) and it was the incorrect bouquet. I rang iflorist and they promised to look in to it and reply. After one week of not hearing from them I rang again. I still have not heard from them and it appears that there is nothing I can do. Reading the reviews I should never have used them in the first place… Read Full Review

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“phathetic service and their guarantee are all lies”

Written on: 22/04/2014 by Hurst73 (1 review written)

very rude customer service staff- my flowers has not been delivered ordered on the 11th April for the 19th April and no sign of it - not trust worthy - use a better supplier… Read Full Review

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“Don't choose a bouquet as they will just change it!”

Written on: 21/04/2014

I spent ages choosing a bouquet for my sister-in-law and ended up choosing a gorgeous peach and pink bouquet which was part of their mother's day range. It arrived on time and although sister-in-law was thrilled with the flowers, when I saw the bouquet I was not. It looked NOTHING like what I had ordered, there were no peach roses (which were the main part of the bouquet) there were some white ones and there were also no big pink flowers (unsure what there correct name is), only a couple of… Read Full Review

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“Totally inept service with zero customer care”

Written on: 20/04/2014 by unhappy-eleanor (1 review written)

I ordered a gerbera voucher to be delivered to my son and daughter-in-law in Australia for their wedding anniversary. The flowers didn't arrive on the date specified and when I contacted iflorists I was told I hadn't responded to an email they'd sent me, I had responded to this email which they eventually admitted to and assured me that the flowers would be delivered the following day, I was disappointed as they would now be late but agreed as this was better than nothing. However they didn't… Read Full Review

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“Non-Delivery”

Written on: 19/04/2014 by 335McClure (1 review written)

Mothers day flowers and vase did not arrive at my Mother-In-Law and have been unable to get any response from the company. Nor has money been refunded. Will not be using this company again! … Read Full Review

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“Horrendous Non Service”

Written on: 17/04/2014 by DebWebb (1 review written)

Flowers ordered from Germany 10/04 for delivery 11/04 in Australia. 5 emails and 8 phone calls later they have still not been delivered as of 17/04 and no refund either. Appalling company with appalling service. Latest phone calls reveal that delivery should now be made to the billing address... which is UK and currently unoccupied obviously as I am in Germany... they do not listen even when speaking to them on the phone. I have never come across such an incompetant company… Read Full Review

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“I wouldn't recommend this company for flowers on...”

Written on: 17/04/2014

I wouldn't recommend this company for flowers on Mothers Day that is for sure. They were delivered late - admit they were ok as far as the flowers were concerned, but no choc were included which were paid for by my son. They arrived two days late too. They were quick to take the money though. They are still waiting for a proper answer to their emails too. Take a good look at the reviews before you consider ordering anything… Read Full Review

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“Please buy from Iflorist!!”

Written on: 16/04/2014 by moO'Reilly469 (1 review written)

Please spend your money and buy some flowers from Iflorist because they need the money for Easter If you don't buy then they will go bust after Easter. The more you spend the more they will merry you. The more you spend the more chance of a delivery The less you spend the less chance of a delivery. If flowers not delivered then they will give you £5 vouchers for next 2 times to spend. Please don't complain they will not answer the phone . Only answer when there is an order or donations… Read Full Review

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“Truly disappointing”

Written on: 16/04/2014 by Reashahroudi (1 review written)

I ordered a medium sized white bouquet for my friend's birthday in LA and she received a small multi color bouquet which had nothing to do with the image that was sold to me on their website. Do NOT use iflorist. Rea… Read Full Review

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“Best flower shop ever!!”

Written on: 16/04/2014 by CamillaDean (1 review written)

Yeah best flower shop ever, beautiful flowers, fantastic service, you can't find anywhere better. Beautiful phone operators with a smile every time . Flowers freshly picked day before delivery, if flowers not delivered they will give you a 300 % gurantee. Flowers ordered and delivered every time without failed. So buy with confidence . Must be the best flower shop in universe!!… Read Full Review

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“A Mother's day bouquet ordered and paid for and the...”

Written on: 16/04/2014 by Invisibleflowers (1 review written)

A Mother's day bouquet ordered and paid for and the money was taken from my account. No flowers arrived and never have. Many emails later and 3 weeks after the event i am still waiting for a refund. Their email responses are all automated (and badly written) and they have a response for every problem!! However no real action to resolve the problems. An internet florist which takes your money but is incapable of delivering flowers....WTF???… Read Full Review

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“All as ordered”

Written on: 15/04/2014 by Samnbaz (1 review written)

Ordered a bouquet for my dad's funeral to be delivered straight to funeral director, flowers were lovely and just as the picture showed and were delivered before lunch on day specified no problems at all… Read Full Review

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“Very disappointed”

Written on: 15/04/2014 by gogs67 (1 review written)

Ruined Mothers Day, expecting a 'roses and lilies' bouquet and their were neither. Got a bunch worth about a quarter what was paid tried to contact to complain and have just been ignored… Read Full Review

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“Not to be trusted!!”

Written on: 14/04/2014 by miHatch418 (1 review written)

Very strange!! Why there's no 5 star reviews on here except the Trust Pilot. There's must be something going on. Not to be trusted!!… Read Full Review

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“they got my money - mum didn't get her flowers!! ”

Written on: 14/04/2014 by lorna10 (1 review written)

I live in Australia & ordered flowers for Mothers Day in U.K. The money was deducted from my account - but mum never got her flowers! According to the 'tracking', a delivery was made - totally different order # to mine. My poor mum ( 87yrs old ) got really upset (crying), because she thought I had forgotten! FIVE times I have sent an email to iflorist, NO RESPONSE at all from them. The 'Online Support' is never 'available'. What a disgrace!!! Impossible to get a response from them, tried… Read Full Review

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“Dreadful”

Written on: 13/04/2014 by IFloristDreadful (1 review written)

Ordered lillies, Mum's favourite flowers for Mothers Day and I upgraded to a premium bouquet. My Mum received a very average bunch of flowers that did not represent the price I paid. I have compalined to them 3 times with no response. Absolutely disgusted, they should not be allowed to get away with it… Read Full Review

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“The worst ever”

Written on: 12/04/2014 by Bruce71 (1 review written)

Used iflorist last year and they managed to deliver the flowers but as predicted not what was ordered and half dead. They refunded then. This year they have gone one better. Two bouquets ordered for Mother's Day and you guest it still no flowers delivered. No email from them nothing. Even better you couldn't get through by phone, emails not answered nothing. Eventually sent letter of complaint and you guessed it they haven't responded to that either. Next stop is trading standards… Read Full Review

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“Dead flowers - disgusting customer service”

Written on: 10/04/2014 by JoanneSummers (1 review written)

Unfortunately the week before mothers day I was sick and ended up in hospital, I order a bouquet of flowers via moonpig and a personalised card to be delivered on the Saturday afternoon. I received an email telling me the flowers had arrived, I called my mum to check, they were in fact left half way down her garden path! I eventually got to see my mum last Friday 11th - the bouquet was horrific and all but dead, they consisted of one rose = dead, 3 tulips = dead, 2 stems of fresias = dead!… Read Full Review

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