iFlorist Reviews - www.iflorist.co.uk

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“Don't bother!”

Written on: 19/03/2015 by Audrey424 (1 review written)

Sadly the whole experience with Flowerfete.co.uk / iflorist has been wholly unsatisfactory. Initially after many attempts of trying to order online, I was unable to do so due to your website not responding so called customer services instead and placed an order over the 'phone. I specifically wanted to order a bouquet of Freesia's, and was really pleased when I thought that this is what I had ordered. I now realise that without any prior contact or any mention in the e-mails telling me that… Read Full Review

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“Very poor service”

Written on: 19/03/2015

This review is written as the recipient of a Mothers Day bouquet ordered by my son. The bouquet in a box was delivered on Tuesday 17th March and left on the doorstep by a Hermes delivery person. I do not know the actual time of delivery as I was out until 12.45pm. Having waited in all day Sunday and Monday in anticipation of the delivery,I finally told my son to cancel the bouquet as it was a complete waste of time and money for him. It appeared he was unable to do so or there was some kind of… Read Full Review

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“Disgusted ”

Written on: 19/03/2015 by Griffithzp500 (1 review written)

Flowers ordered for Mothering Sunday ... iFlorist claim to guarantee delivery, so when flowers fail to arrive, I email to ask what happened ... company respond with 'you should allow 48hrs around the delivery date' and 'it's in the T&C' (the T&C section 5.5 tells me they guarantee Mothering Sunday flowers by Mothering Sunday!), tell me my order will be delivered on Monday ... Monday comes and Monday goes ... another email ... zero response and zero contact ... a phonecall to iFlorist connects… Read Full Review

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“Do not use”

Written on: 19/03/2015 by dlLancaster249 (1 review written)

Terrible company. Customer service is non existent. Flowers and chocolates ordered for Mothers Day, failed to arrive. Offered £5 voucher off next purchase. I would rather throw the money away than give it to this excuse of a legitimate company… Read Full Review

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“Steer Clear of this Company”

Written on: 18/03/2015 by Catloverbucks (1 review written)

I received flowers for mothers day on Saturday sent by my daughter from the US via I florist who I have discovered also trade under the names of Colonial Gifts and Flower Fete, they were sparse, limp, the buds were falling off and the leaves were torn. I immediately contacted i florist and spoke to a lady who apologised and asked me to take a photo and send it to experience at iflorist. She said she would then contact the florist and ring me back. She did not interestingly ask for my phone… Read Full Review

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“Terrible Service!! No Flowers Delivered!!”

Written on: 18/03/2015 by awCardenas294 (1 review written)

I found this company online and ordered flowers to be delivered to the UK on Mothers Day Sunday 15th 2015. To my shock nothing arrived on Mothers Day. I tried to contact iflorist online and by telephone but got no reply to my email and no answer on the phone. , On the phone message it was telling me they had a live chat service.. nowhere to be found.. I tried to again on Monday to contact them by phone and still no answer, I was left about an hour holding as I was getting very annoyed by then… Read Full Review

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“Mothers day flowers to France”

Written on: 18/03/2015 by MelStevensUK (1 review written)

Absolutely appalled!. Have contacted them three times asking why my mums flowers where not delivered on Sunday (i ordered them Wednesday 11/3). All i received was an email saying they where looking into it and someone would be in touch soon. I have since managed to track down my order and was appalled to see the only processed the order on Monday 16/3 late in the afternoon. I will now fight to get my money refunded through PayPal. They should not offer a service if they cannot provide… Read Full Review

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“Really Disappointed for my poor Mam”

Written on: 18/03/2015 by Mandyd1975 (1 review written)

I ordered a 'medium' bunch of Simply Alstroemeria, a helium balloon and a card for my mam for mothers day on Tuesday10/03/2015 and aske for them to be delivered on Saturday 12/03. I paid £30.00 in total for the order, and was really surprised when my mam then sent me a message on Thursday 12/03/2015 to say thank you for the flowers, card and balloon. As I had never ordered form them before I asked her for a pic, and was horrified when I saw them, truly truly awful. I told my mam I was… Read Full Review

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Lawkat's Response to Mandyd1975's Review

Written on: 18/03/2015

contact them throgh trust pilot this seems to be the only way people are getting any response.

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Mandyd1975's reply to Lawkat's Comment

Written on: 19/03/2015

do u have a link for that please? x

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“Never again”

Written on: 18/03/2015 by 22Compton (1 review written)

I ordered a luxury bouquet of roses and a glass vase. Order came up to just under £50. Flowers arrived on time but looked nothing like the picture. Instead of roses bouquet was made up mostly of greenery and tulips with a few roses. Vase never arrived. Asked for refund of vase at least and poor customer services sent a £5 gift voucher to be used on next order. Absolutely disgusted… Read Full Review

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“no flowers arrived”

Written on: 18/03/2015 by Arabellam1993 (1 review written)

I placed an order in plenty of time to get flowers to my mum on mothering sunday, and they still not here. Cant get hold of anyone at iflorist on phone, always bloody engaged; probably with complaints and if you email them you get back an automated reply with a £5.00 voucher. As if I want to re-order from them again, NOT. am bloody fuming I WANT MY FLOWERS GRRRR… Read Full Review

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“Absolutely rubbish service!”

Written on: 18/03/2015

I purchased a gardeners gift set as a mothers day gift which was due to be delivered yesterday, on mothers day! It never turned up! Having read previous reviews after making my purchase and then not receiving a confirmation of order email I was already concerned that this might happen but decided I should give iflorist the benefit of the doubt. NEVER AGAIN!! I tried ringing but offices were shut, I then emailed but have not received a response. What I did then get after sending my email… Read Full Review

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“This is the worst florist I have come across ”

Written on: 18/03/2015 by ElenaStack (1 review written)

Ordered flowers a card and box of chocolates for mothers day got confirmation order by email saying would be delivered. Never got delivered got phone call from the mother at 12 noon saying still not delivered. Tried phoning all day yesterday and today no reply. Bloody terrible… Read Full Review

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“No show flowers”

Written on: 18/03/2015 by Vanb148 (1 review written)

My mum has not received her Mother's Day flowers. Such a disappointment. Would not recommend… Read Full Review

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“100% satisfaction guarentee?”

Written on: 17/03/2015 by Pollardft163 (1 review written)

100% satisfaction guarentee as iflorist state on their site was sadly not my experience this is my second year of using them and twice they didnt deliver on the day or as yet still waiting 2 days later for Mothers Day and last year my stepmothers birthday it is hugely upsetting when I dont see my stepmum and father very often and this meant a lot to me - I asked for a refund they didnt oblige as yet iflorist we have no flowers - do the right thing! take care of your customers… Read Full Review

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“Horror show - stay away!”

Written on: 17/03/2015

I ordered Mother's Day flowers last week with plenty of time for delivery and paid extra to have these in time. No sign of them on the Sunday. On Monday morning (11am) I called to chase them up and heard an automated message declaring the offices are closed even though the website clearly states the opening time as open. I then raised an email enquiry which took absolutely ages to find as they try to avoid you contacting them it seems. Did not hear anything back. The flowers then arrived on… Read Full Review

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“Late and wilted ”

Written on: 17/03/2015 by Paigecass (1 review written)

My flowers arrived a day late, not as pictured only a single rose and not a single tulip. They cost £35 and I would not have paid £5 for them. Several of the flowers are wilted and damaged. Terrible service, will not use again… Read Full Review

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“Terrible Customer Service!!!! ”

Written on: 17/03/2015 by YellowFlower (2 reviews written)

Ordered and paid for a 4ft Funeral Spray for my Father-in-Laws funeral. On the day of the funeral was horrified to see that this spray was little over 2ft long although the flowers were presentable, I had not paid for the 2ft version. Felt very embarrassed and obviously very upset. Also a named person for the card had been left off, despite a call to confirm the information sent. Contacted the Customer Service Dept and spoke with a team member to try to resolve this. Was advised that the… Read Full Review

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“Mother's day present, not mother's night!”

Written on: 17/03/2015 by manuetaaz (2 reviews written)

We ordered a lovely basket of flowers for my mother-in-law for mother's day as we couldn't be with her that day. While I do not expect the flowers to arrive at 8am as I know I am not the only customer, I was actually hoping for the flowers to arrive during the day. The link supposedy tracking the flowers was not working, there was no phone number to call. As we wanted to keep the surprise until the flowers arrived, we didn't say anything (bad move). The flowers arrived at 8pm with the poor… Read Full Review

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“Dreadful Mothers day afternoon tea Gift Basket ”

Written on: 17/03/2015

I paid £24 + £4.90 for next day delivery for a Mother's Day afternoon tea gift basket. I called my mum and told her to expect a delivery. She stayed in all day and nothing arrived. The tracking website only showed the service being booked, no updates about an actual delivery. I called the iFlorist, they said it was a mistake with the website and that they can never deliver the baskets next day! A computer issue he said! I was refunded the delivery money and the basket arrived the day after… Read Full Review

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“Great efficient service”

Written on: 17/03/2015 by Christiesq1982 (1 review written)

After ready the reviews I was slightly conconcerned but credit where credit is due the flowers turned up in perfect condition with a card and some chocolates. Thanks for a great service… Read Full Review

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