iFlorist Reviews - www.iflorist.co.uk

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“dishonest company”

Written on: 16/06/2014 by Sophia1945 (1 review written)

I ordered flowers for a 98 year old seriously ill in an Australian hospital. The flowers did not arrive and when I tried to track them I was unable to do so. I then received an email saying they noticed I had visited their web site again and what could they help me with and asking me to reply to the email. I did so and received the e mail back from the server saying unable to deliver due to bad destination e mail address. I then tried a web chat with them and told them they should be ashamed… Read Full Review

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“Late mothers day flowers! Terrible customer service!”

Written on: 05/06/2014 by Dickeyld286 (1 review written)

Mother's day flowers were two days late! No update for 10 days! Still waiting for refund! Terrible, never use them! I was not the only one… Read Full Review

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“IFlorist are the worse NEVER USE THEM!”

Written on: 31/05/2014

I ordered flowers worth £54.80 from UK to Canada on 22 May 2014. This is 30 May and still no flowers. Customer service is useless. I wish I had checked more reviews before ordering!It has been an awful and frustrating experience - I SO wish I had used another supplier.Not sure if our 80 year old Aunt will ever get her flowers and from the reviews I have now read they might be half dead on arrival. Horrible experience PLEASE DO NOT ORDER WITH iFLORIST is my advice based on my experience. Hope I… Read Full Review

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“Terrible customer service”

Written on: 31/05/2014 by Chandlerp307 (1 review written)

They did not deliver on the day requested and as it is now 3 day's late they also refused to give me a Full refund, which I would have fully expected as they did not fulfill the order.Therefore I do not recommend you use this site as it has very poor customer service/ responsibilities… Read Full Review

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“Flowers Not Delivered”

Written on: 29/05/2014 by Smartrx292 (1 review written)

Absolutely appalling service -no flowers delivered on date asked, spent two weeks chasing - Live Chat worked but same automated response every time. Still waiting on refund and getting passed about to escalation team. Not sure this company is legit… Read Full Review

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“El Diablo Personificado!!”

Written on: 19/05/2014 by cqBeach456 (1 review written)

The worst service I've ever encountered. Wrong flowers were delivered and were on a different date. No follow up, no refund and no reply. Absolutely rubbish!! NADA HONRADO!!… Read Full Review

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“Disgraceful. Google iflorist before ordering.”

Written on: 18/05/2014 by 313McDowell (1 review written)

I wouldn't give these people even one star but there's no facility for that on this site. Just look at any independent review. They are terrible. The comments ,,,, fantastic flowers, lovely gifts is nonsense, they are from iflorist to boost their sales to swindle more people. I got double billing and no flowers and maybe I'm the lucky one as the reviews of anyone who got a delivery say the flowers they received were dreadful. I'm still trying to get my money back for double billing and about to… Read Full Review

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“Disappointing Mothers Day”

Written on: 11/05/2014 by Jordon378 (1 review written)

I should have received chocolate with my Mothers Day flowers, which were late arriving, and although they were in good condition the order was NOT what my son and daughter in law paid for. The complaints of poor service and even no delivery at all are numerous on the reviews with people having no response at all from their customer service, the lucky ones were lucky indeed!… Read Full Review

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“Never EVER use iFlorist...”

Written on: 06/05/2014

Possibly the worst example of customer 'service' I've ever experienced. My full order was not delivered, the part that was delivered was so on the wrong day, and they flat out refused me a refund for the part oft he order that they didn't supply. I paid for items that we're not delivered and the 'best' they could do was offer a five pound voucher towards my next order...what next order?! I'd be a fool to use them again. They then closed my complaint without resolving it OR even giving me the… Read Full Review

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“Sad nut case”

Written on: 05/05/2014 by AmiyaMcMahon (1 review written)

I don't know how anyone could spend all day writing positive reviews about themselves trying to fool potential customers, how sad . But we are not easily fooled , so here we go!!… Read Full Review

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“Terrible customer service, flowers delivery took a week”

Written on: 02/05/2014 by EmsyW (1 review written)

I ordered flowers from iflorist to be delivered to a friend in Australia, these were going to a business address. There was an issue with it being Anzac Day in Australia and therefore a national holiday. iflorist contacted me and asked for a home address to deliver the flowers on Sat 26th April - excellent customer service so far which was great. Sadly, all down hill from there on! Having not heard from my friend over the weekend I contacted iflorist on the Monday to be told "a technical… Read Full Review

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“Excellent flowers”

Written on: 02/05/2014

I had flowers delivered via a courier that my niece ordered for her nan. Unfortunately the flowers that came were not nice at all - in fact they were pretty withered and didn't look the best, plus the box they came in stank of smoke!!! Being a non smoker this is extremely unacceptable (unacceptable to anyone I would imagine). Anyway I rang iflorist to find out who the florist was and was told it was a postal order, thus not supplied by a local business. Well the lady on the phone at HQ arranged… Read Full Review

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“iFlorist / Colonial gifts - Appalling dispute management”

Written on: 29/04/2014 by YanickYes (1 review written)

Case in Question - Ordered flowers for Delivery Mother’s day 2014. Ordering on-line was straightforward and easy, selected the date for delivery. Now The bad stuff • Flowers arrived in a damaged box • Oasis had dried out • Excessive bruising to the flower heads • Crushed and broken leaves and stems Immediately contacted iFlorist with my issue they said they could re-ship for delivery after mother’s day, this was not acceptable for me (I needed flowers for Mother’s day). I… Read Full Review

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Yanickyes's Response to YanickYes's Review

Written on: 29/04/2014

Update


Dear Customer

Thank you for contacting iflorist, It is with deepest regret to inform you that I am unable to process a full refund my sincerest apologies with regards to this. If you wish to make a formal complaint, please write to our head office

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“Mothers day flowers were dead & service...”

Written on: 28/04/2014 by shaunybarty (1 review written)

I used i florist to order my mothers day flowers and i WILL NEVER USE THEM AGAIN! The box was battered and dented and the flowers were all dead! i sent pictures the very next day and got a reply 3 weeks later saying they will redeliver. i replied saying that re delivering mothers day flowers 3 weeks late is totally unacceptable to which they have just replied that its tough, they get re delivered or refunded. Not even so much as a sorry! POOR POOR POOR POOR service! I work in online… Read Full Review

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“WORSE flowers the 2nd time when they "tried" to put it...”

Written on: 28/04/2014 by kelsywels (1 review written)

Ordered flowers for Mother's Day 2014, flowers arrived, dry, brown around the edges, droopy and exceptionally poor quality. Complained to iFlorist, who did apologise and asked if they could rectify this and send another bouquet, to which I agreed. I NEVER thought it would worse than the first bouquet but it was. Have tried to contact iFlorist on several occasions to request a refund as they weren't able to put it right and I have been ignored. I definitely would not recommend iFlorist and shall… Read Full Review

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“Don't use this terrible company”

Written on: 28/04/2014 by Makennaz262 (1 review written)

The worst. This company should be closed down. Terrible service. Please consider using a different company to avoid disappointment and loss of funds… Read Full Review

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“Awful florist”

Written on: 27/04/2014 by Madelyno68 (1 review written)

My husband ordered flowers for his mum and I for Mother's Day March 30th 2014, the flowers never turned up, no explanation, no apology, nothing. My husband cannot get hold of anyone via telephone and all post correspondence has been via email. We are still waiting for a refund on the flowers which were paid for in advance & never received, we have chased the refund up several times only to be told a month later they are 'still processing it' horrendous customer service, extremely disappointed… Read Full Review

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“Flowers nice but service poor”

Written on: 26/04/2014

Ordered flowers for mothers day that were supposed to be delivered with free chocolates. The flowers arrived and were beautiful but the chocolates did not. I emailed them but only received an automated reply saying they would deal with my query as soon as possible. I did not receive any further reply, and the flowers were dead within a week. I emailed them again and still did not receive a reply. Today (25 days later) I finally received a reply offering me a £5 voucher. Unsatisfactory service… Read Full Review

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“Poor response from company when they delivered another...”

Written on: 25/04/2014 by Enob (1 review written)

First time if using this company and I ordered a plant for Mother's Day only for a totally different plant to be delivered ironically of which my mothers already has lots of in her own garden. IFlorist offered a £5 gift voucher in response and although I've contacted them since to say that this isn't really good enough and could they re-deliver the Peach Rose gift plant to my mother free of charge I have no response. I have suggested that they post 'currently' of of stock' remarks on any… Read Full Review

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“Wrong flowers”

Written on: 24/04/2014 by Gabriella445 (1 review written)

I sent my daughter flowers to New York. She sent me a picture of them. The flowers were all open (old) and it was the incorrect bouquet. I rang iflorist and they promised to look in to it and reply. After one week of not hearing from them I rang again. I still have not heard from them and it appears that there is nothing I can do. Reading the reviews I should never have used them in the first place… Read Full Review

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