iFlorist Reviews - www.iflorist.co.uk

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“The worst ever”

Written on: 26/07/2014

I could have bought a better BUNCH of flowers at the forecourt of Tesco. It was disgraceful to think that a friend had sent these probably having paid a substantial amount of money. You should have felt ashamed to even consider putting them in a box, which also arrived bashed, they also arrived one day late I think I have covered your hint about what I don't like about your company. The photos you display bear no resemblance to what I received. I can provide a photo of what I received if… Read Full Review

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“Avoid Them!!”

Written on: 18/07/2014

I made the mistake of ordering flowers for a funeral from this company. After going through the process of choosing the flowers and giving the delivery address and, of course, paying I received a reply asking for the delivery address which had already been given. Then I was told I had not allowed enough time to schedule the delivery even though it fell within their advertised time limit. As it was too hard to deal with these people I cancelled the order. There was no confirmation of the… Read Full Review

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“1 DAY LATE, DRY, BROKEN, BAD PRESENTATION”

Written on: 16/07/2014 by Familyman87 (1 review written)

Spent £50 on a bunch of roses for my girlfriend to be delivered on her birthday the next day which I paid for. I wsited in all day until 8pm for them to turn up but of course they did not. They came the next day in a bashed up box, dry and broken. I have been waiting for refund for 2 weeks. enough said. i've sent near on 25 emails and 10 phone calls. They said it can take between 3-5 days for the money to show in my account (we are now on the 11th day) and keep on fobbing me off with a £5… Read Full Review

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“Dipping machine not working!!!!”

Written on: 10/07/2014 by WTFN (1 review written)

I am incredibly angry with this company. I called at 13.30 on the day my delivery was meant to have gone to my husband between 9am and 6pm, as there seemed to be no movement on the tracking system or evidence that my order was even processed. I ordered him 12 dipped chocolate strawberries for our anniversary. I was told that at 13.00 hours they got a message saying the dipping machine is not working and that they cannot deliver today. iflorist did NOT contact me to let me know I was only… Read Full Review

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Wtfn's Response to WTFN's Review

Written on: 10/07/2014

I managed to get Godiva to send my husband strawberries today : ) they even kindly organised a courier for me to get there in the next hour!!! I called and explain to them what happened, they were so lovely at the Godiva store on Fenchurch street!!! saddly only white chocolate but so last minute I am just grateful I got to send him something!

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Jayspulls64's Response to WTFN's Review

Written on: 10/07/2014

I too ordered dipped strawberrys for my mums birthday today, reading this now shows me why they had not arrived,thanks for the heads up.

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“appaling service ”

Written on: 07/07/2014

Orded some flowers 50-00 cost to be delivered to France, never arrived!! told it was due the fact there was no French phone number, Not true, also had my UK number as well as e-mail not contacted untill far to late for delivery. Went to reply to the eventual mail sent, you cant reply to it! bounces back, went on the live chat site took 10 mins after answering my text to say it would be delivered, phoned company who maintain there was not a phone number on order. So will never use them… Read Full Review

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“Avoid at all cost! Worst florist ever”

Written on: 06/07/2014 by Mamma3 (1 review written)

This is the worst florist I have ever dealt with , orders should have been delivered to my poorly friend on the 21st June, but have still not been delivered, I've contacted them several times, problem was escalated a week ago told I'd be contacted within 72 hrs still waiting sent email again still waiting. The flowers were expensive so automatically thought there would be no problems, IFLORIST do Not deserve any stars, I don't know what else to do to sort none delivery and no contact to resolve… Read Full Review

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“Your better off going tesco!”

Written on: 27/06/2014 by 143Vaughn (1 review written)

Order for my by my fiance, first bunch turned up with dead roses, no tulips (or replacement flowers), no gift bag, and no chocolates, he called to complain, lady on the phone handled it well and was very apologetic, promised to send a bigger bunch of flowers and a bigger bunch of chocolates the next day, second bunch turns up, still no tulips, still no gift bag and still no chocolates, they were the exact same bunch that i was sent the day before (minus the dead roses) after calling again, was… Read Full Review

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“iflorist does not respect its customers”

Written on: 26/06/2014 by Jura75 (1 review written)

I ordered a bunch from iflorist for my girlfriend birthday. After receipt of order confirmation from iflorist I saw that my label is not read Cyrillic instead depicted characters. I wrote them email that if you can not print greeting Cyrillic, please write and English. A week later I decided to ask when my order has been delivered. Their answer killed me. Your order has been put on hold because we can not write text in Cyrillic. My letter, they certainly have not received. I asked why they… Read Full Review

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“Avoid at ALL costs”

Written on: 24/06/2014 by RodolfoMunro (1 review written)

Terrible,just shocking Order came to £60 pounds,what was delivered was something close to road kill in a box,3 months later I'm told every time I get in touch with I florist,that my complaint and refund claim is being escalated to priority Avoid this mob… Read Full Review

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“Nothing like what you've ordered , maybe except the...”

Written on: 21/06/2014 by Bartlettwz468 (1 review written)

I purchase a bouquet for my friend's birthday a few days ago, and when My friend showed me the photos of the sunburst bouquet she received and it is not similar to what I've ordered except the colours of the flowers are yellow. It mentioned on their product description that they are sunflowers as shown on the web, I couldn't really think of why what got delivered can be so different from their advertisement online. A very disappointing purchase and I will never use it and will also let my… Read Full Review

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“bait and switch ”

Written on: 16/06/2014 by loveflowers2014 (1 review written)

I was excited to see a special on peonies as they are one of my favourite flowers. I ordered the large bunch for my sister for her birthday. Turns out the florist sent small bunch of withered roses. When you order from this site be sure to check with the recipient. iflorist will use the term in their small print "they can substitute if the flowers are not available". They should not advertise for specials on the flowers if they do not have them. I will not order from them again - this is… Read Full Review

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“dishonest company”

Written on: 16/06/2014 by Sophia1945 (1 review written)

I ordered flowers for a 98 year old seriously ill in an Australian hospital. The flowers did not arrive and when I tried to track them I was unable to do so. I then received an email saying they noticed I had visited their web site again and what could they help me with and asking me to reply to the email. I did so and received the e mail back from the server saying unable to deliver due to bad destination e mail address. I then tried a web chat with them and told them they should be ashamed… Read Full Review

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“Late mothers day flowers! Terrible customer service!”

Written on: 05/06/2014 by Dickeyld286 (1 review written)

Mother's day flowers were two days late! No update for 10 days! Still waiting for refund! Terrible, never use them! I was not the only one… Read Full Review

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“IFlorist are the worse NEVER USE THEM!”

Written on: 31/05/2014

I ordered flowers worth £54.80 from UK to Canada on 22 May 2014. This is 30 May and still no flowers. Customer service is useless. I wish I had checked more reviews before ordering!It has been an awful and frustrating experience - I SO wish I had used another supplier.Not sure if our 80 year old Aunt will ever get her flowers and from the reviews I have now read they might be half dead on arrival. Horrible experience PLEASE DO NOT ORDER WITH iFLORIST is my advice based on my experience. Hope I… Read Full Review

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“Terrible customer service”

Written on: 31/05/2014 by Chandlerp307 (1 review written)

They did not deliver on the day requested and as it is now 3 day's late they also refused to give me a Full refund, which I would have fully expected as they did not fulfill the order.Therefore I do not recommend you use this site as it has very poor customer service/ responsibilities… Read Full Review

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“Flowers Not Delivered”

Written on: 29/05/2014 by Smartrx292 (1 review written)

Absolutely appalling service -no flowers delivered on date asked, spent two weeks chasing - Live Chat worked but same automated response every time. Still waiting on refund and getting passed about to escalation team. Not sure this company is legit… Read Full Review

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“El Diablo Personificado!!”

Written on: 19/05/2014 by cqBeach456 (1 review written)

The worst service I've ever encountered. Wrong flowers were delivered and were on a different date. No follow up, no refund and no reply. Absolutely rubbish!! NADA HONRADO!!… Read Full Review

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“Disgraceful. Google iflorist before ordering.”

Written on: 18/05/2014 by 313McDowell (1 review written)

I wouldn't give these people even one star but there's no facility for that on this site. Just look at any independent review. They are terrible. The comments ,,,, fantastic flowers, lovely gifts is nonsense, they are from iflorist to boost their sales to swindle more people. I got double billing and no flowers and maybe I'm the lucky one as the reviews of anyone who got a delivery say the flowers they received were dreadful. I'm still trying to get my money back for double billing and about to… Read Full Review

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“Disappointing Mothers Day”

Written on: 11/05/2014 by Jordon378 (1 review written)

I should have received chocolate with my Mothers Day flowers, which were late arriving, and although they were in good condition the order was NOT what my son and daughter in law paid for. The complaints of poor service and even no delivery at all are numerous on the reviews with people having no response at all from their customer service, the lucky ones were lucky indeed!… Read Full Review

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“Never EVER use iFlorist...”

Written on: 06/05/2014

Possibly the worst example of customer 'service' I've ever experienced. My full order was not delivered, the part that was delivered was so on the wrong day, and they flat out refused me a refund for the part oft he order that they didn't supply. I paid for items that we're not delivered and the 'best' they could do was offer a five pound voucher towards my next order...what next order?! I'd be a fool to use them again. They then closed my complaint without resolving it OR even giving me the… Read Full Review

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