iFlorist Reviews - www.iflorist.co.uk

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“Terrible Service!! No Flowers Delivered!!”

Written on: 18/03/2015 by awCardenas294 (1 review written)

I found this company online and ordered flowers to be delivered to the UK on Mothers Day Sunday 15th 2015. To my shock nothing arrived on Mothers Day. I tried to contact iflorist online and by telephone but got no reply to my email and no answer on the phone. , On the phone message it was telling me they had a live chat service.. nowhere to be found.. I tried to again on Monday to contact them by phone and still no answer, I was left about an hour holding as I was getting very annoyed by then… Read Full Review

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“Mothers day flowers to France”

Written on: 18/03/2015 by MelStevensUK (1 review written)

Absolutely appalled!. Have contacted them three times asking why my mums flowers where not delivered on Sunday (i ordered them Wednesday 11/3). All i received was an email saying they where looking into it and someone would be in touch soon. I have since managed to track down my order and was appalled to see the only processed the order on Monday 16/3 late in the afternoon. I will now fight to get my money refunded through PayPal. They should not offer a service if they cannot provide… Read Full Review

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“Really Disappointed for my poor Mam”

Written on: 18/03/2015 by Mandyd1975 (1 review written)

I ordered a 'medium' bunch of Simply Alstroemeria, a helium balloon and a card for my mam for mothers day on Tuesday10/03/2015 and aske for them to be delivered on Saturday 12/03. I paid £30.00 in total for the order, and was really surprised when my mam then sent me a message on Thursday 12/03/2015 to say thank you for the flowers, card and balloon. As I had never ordered form them before I asked her for a pic, and was horrified when I saw them, truly truly awful. I told my mam I was… Read Full Review

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Lawkat's Response to Mandyd1975's Review

Written on: 18/03/2015

contact them throgh trust pilot this seems to be the only way people are getting any response.

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Mandyd1975's reply to Lawkat's Comment

Written on: 19/03/2015

do u have a link for that please? x

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“Never again”

Written on: 18/03/2015 by 22Compton (1 review written)

I ordered a luxury bouquet of roses and a glass vase. Order came up to just under £50. Flowers arrived on time but looked nothing like the picture. Instead of roses bouquet was made up mostly of greenery and tulips with a few roses. Vase never arrived. Asked for refund of vase at least and poor customer services sent a £5 gift voucher to be used on next order. Absolutely disgusted… Read Full Review

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“no flowers arrived”

Written on: 18/03/2015 by Arabellam1993 (1 review written)

I placed an order in plenty of time to get flowers to my mum on mothering sunday, and they still not here. Cant get hold of anyone at iflorist on phone, always bloody engaged; probably with complaints and if you email them you get back an automated reply with a £5.00 voucher. As if I want to re-order from them again, NOT. am bloody fuming I WANT MY FLOWERS GRRRR… Read Full Review

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“Absolutely rubbish service!”

Written on: 18/03/2015

I purchased a gardeners gift set as a mothers day gift which was due to be delivered yesterday, on mothers day! It never turned up! Having read previous reviews after making my purchase and then not receiving a confirmation of order email I was already concerned that this might happen but decided I should give iflorist the benefit of the doubt. NEVER AGAIN!! I tried ringing but offices were shut, I then emailed but have not received a response. What I did then get after sending my email… Read Full Review

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“This is the worst florist I have come across ”

Written on: 18/03/2015 by ElenaStack (1 review written)

Ordered flowers a card and box of chocolates for mothers day got confirmation order by email saying would be delivered. Never got delivered got phone call from the mother at 12 noon saying still not delivered. Tried phoning all day yesterday and today no reply. Bloody terrible… Read Full Review

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“No show flowers”

Written on: 18/03/2015 by Vanb148 (1 review written)

My mum has not received her Mother's Day flowers. Such a disappointment. Would not recommend… Read Full Review

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“100% satisfaction guarentee?”

Written on: 17/03/2015 by Pollardft163 (1 review written)

100% satisfaction guarentee as iflorist state on their site was sadly not my experience this is my second year of using them and twice they didnt deliver on the day or as yet still waiting 2 days later for Mothers Day and last year my stepmothers birthday it is hugely upsetting when I dont see my stepmum and father very often and this meant a lot to me - I asked for a refund they didnt oblige as yet iflorist we have no flowers - do the right thing! take care of your customers… Read Full Review

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“Horror show - stay away!”

Written on: 17/03/2015

I ordered Mother's Day flowers last week with plenty of time for delivery and paid extra to have these in time. No sign of them on the Sunday. On Monday morning (11am) I called to chase them up and heard an automated message declaring the offices are closed even though the website clearly states the opening time as open. I then raised an email enquiry which took absolutely ages to find as they try to avoid you contacting them it seems. Did not hear anything back. The flowers then arrived on… Read Full Review

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“Late and wilted ”

Written on: 17/03/2015 by Paigecass (1 review written)

My flowers arrived a day late, not as pictured only a single rose and not a single tulip. They cost £35 and I would not have paid £5 for them. Several of the flowers are wilted and damaged. Terrible service, will not use again… Read Full Review

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“Terrible Customer Service!!!! ”

Written on: 17/03/2015 by YellowFlower (2 reviews written)

Ordered and paid for a 4ft Funeral Spray for my Father-in-Laws funeral. On the day of the funeral was horrified to see that this spray was little over 2ft long although the flowers were presentable, I had not paid for the 2ft version. Felt very embarrassed and obviously very upset. Also a named person for the card had been left off, despite a call to confirm the information sent. Contacted the Customer Service Dept and spoke with a team member to try to resolve this. Was advised that the… Read Full Review

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“Mother's day present, not mother's night!”

Written on: 17/03/2015 by manuetaaz (2 reviews written)

We ordered a lovely basket of flowers for my mother-in-law for mother's day as we couldn't be with her that day. While I do not expect the flowers to arrive at 8am as I know I am not the only customer, I was actually hoping for the flowers to arrive during the day. The link supposedy tracking the flowers was not working, there was no phone number to call. As we wanted to keep the surprise until the flowers arrived, we didn't say anything (bad move). The flowers arrived at 8pm with the poor… Read Full Review

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“Dreadful Mothers day afternoon tea Gift Basket ”

Written on: 17/03/2015

I paid £24 + £4.90 for next day delivery for a Mother's Day afternoon tea gift basket. I called my mum and told her to expect a delivery. She stayed in all day and nothing arrived. The tracking website only showed the service being booked, no updates about an actual delivery. I called the iFlorist, they said it was a mistake with the website and that they can never deliver the baskets next day! A computer issue he said! I was refunded the delivery money and the basket arrived the day after… Read Full Review

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“Great efficient service”

Written on: 17/03/2015 by Christiesq1982 (1 review written)

After ready the reviews I was slightly conconcerned but credit where credit is due the flowers turned up in perfect condition with a card and some chocolates. Thanks for a great service… Read Full Review

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“Has this company read their own terms and conditions :(”

Written on: 16/03/2015 by NataleeJimenez174 (1 review written)

Yet another person disappointed on Mother's Day. My order confirmation states delivery is on the 15th March Surely this company is in breach of it's own terms and conditions ..... 5.2 If we are not able to deliver your goods within the date(s) you have specified on your order, we shall notify you by e-mail or phone to arrange another date for delivery. 5.5 Orders placed specifically for Free Mother's Day Weekend Delivery may be delivered the Friday, Saturday or Sunday of Mothering Sunday… Read Full Review

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“dissappointment”

Written on: 16/03/2015 by suzannegill (1 review written)

My 91 year old mothers flowers did not arrive and despite contacting iflorist several times I have had no response. Unacceptable and angry. Mothers day ruined!… Read Full Review

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“DO NOT USE”

Written on: 16/03/2015 by 1960Edmondson (1 review written)

I don't usually do this, but the service has been so appalling I felt I'd no choice. I ordered something and paid for a specific date delivery, this did not happen. When I called to speak with someone I tried once; the consultant hung up the phone after putting me on hold for five minutes. I called back and waited FORTY minutes for an answer at which point I was told not only would my order not arrive on the day I'd paid for it to be, it would in fact be delivered a full three days later… Read Full Review

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“DON'T EVER BUY FROM HERE!!!!!!!”

Written on: 16/03/2015 by angelmel (1 review written)

I ordered Flowers for Mothers day from this company Iflorist due to me not being able to visit my Mum at this point due to an operation I had undergone. Fortunately I was able to visit her in the end as a friend was able to get me there. On arrival I was shocked to see the flowers that I paid £35.00 for. They were nothing like the flowers I had seen on the website but more to my horror there was all of 5 flowers in the bouquet. My mum bless her was grateful for them but agreed and was shocked… Read Full Review

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“Rubbish ”

Written on: 16/03/2015 by burkeh20 (1 review written)

Ordered flowers on 12th, got a reply saying they would arrive on Mothers Day. They arrived on 16th March @ 1:30pm!!! no reply from Iflorist I will phone my credit card company and cancel payment. Only use Iflorist if you do not care when the flowers arrive… Read Full Review

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