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Written on: 06/03/2008 by paulmcgarry (1 review written)
Ordered flowers for mothers day they arrive late and the bouquet sent was a disgrace I paid 39.90 plus 5 delivery charge for a bunch of flowers that would cost about 10 from any other florist. My dispute continues with them you cannot speak to anyone because they do have a telephone number they never call you despite numerous e-mails. A complete nightmare from start to finish. If the dispute is not resolved I will seek recompense in the small claims court… Read Full ReviewVisit iflorist.co.uk
Written on: 06/03/2008 by orv1968 (1 review written)
I ordered flowers for Mothers day, based on their advertised claim that they would actually deliver on the Sunday. Sunday came and went and still no flowers. Monday came and money came out of my bank account. It is now Thursday and no flowers have been received by my mum. I have raised a support ticket but it has been ignored. I cannot telephone them because there is no advertised phone number on the web site. The only hope of getting through is the "instant messaging" system on the web site… Read Full ReviewVisit iflorist.co.uk
Written on: 02/03/2008
The flowers that I ordered from iFlorist still haven't been received. Waited in for 2 days and still no flowers... Happy Mothers day!… Read Full ReviewVisit iflorist.co.uk
Written on: 01/03/2008
The flowers I ordered from iFlorist didn't arrive on the day agreed, and I couldn't get a refund. They offered a £5 voucher for my next order!… Read Full ReviewVisit iflorist.co.uk
Written on: 26/02/2008 by shazbaz (1 review written)
Ordered flowers to be delivered on Thursday - they arrived today, Tuesday and were left in the porch. Very disappointing tulips which were already wilting before I put them in water!
This was from an offer from the Mirror newspaper - free tulips… Read Full Review
Written on: 15/02/2008 by Heather1985 (1 review written)
My boyfriend ordered me flowers two weeks before valentine's day to arrive on VALENTINE'S DAY, after waiting in all day for them they never arrived. iflorist gave the wrong address to the courier so delivery failed. Of course there is no telephone number, I tried various telephone enquiry numbers to retrieve their number but there is no record of the company at any of the addresses given. The only way of contacting the company is via instant message. It seems I cannot have a refund, despite the… Read Full ReviewVisit iflorist.co.uk
Written on: 05/02/2008 by diggydevil (1 review written)
There is no telephone number and you will definatly need it! Their international service is very poor and if you are considering using them- I recommend you don't! Not unless you want to spend the next few days trying to track down the flowers you sent like I had to. When they were found they were dead as were packed in a brown box with no indication they were flowers and NO water! I complained online and all they offered was money off the next order - I demanded more, it took 24hrs for someone… Read Full ReviewVisit iflorist.co.uk
Written on: 11/01/2008
I ordered flowers to be delivered on the next available date that THEY stated, these were for a funeral! Instead of arriving on the saturday they arrived on the following Monday... after I had emailed the company, and low and behold they delivered 2 bouquets and have charged me for both. I have emailed for a refund only to get a email back saying they are busy and to talk online to there customer services my computer is not compatible with there software. Why did they not give me a phone number?… Read Full ReviewVisit iflorist.co.uk
Written on: 07/01/2008
Ordered Christmas Hamper on 13/12/07 as Christmas present. On 8/1/08 we discovered that hamper was not delivered. Iflorist refuse to issue refund. Iflorist refuse to send an alternative hamper, now that Christmas has well and truly gone. Inflexible… Read Full ReviewVisit iflorist.co.uk
Written on: 06/01/2008
I ordered a hamper for my daughter for Xmas to be delivered 21st dec...I only discovered on 2nd jan 2008 that it had not been delivered but I had been charged for it!!!! WOULD THEY HAVE TOLD ANYONE IT HAD NOT BEEN DELIVERED IF I HAD NOT ENQUIRED?????
I complained by live site access on the 3rd Jan and was advised that the hamper had been returned to the depot as it had been damaged... no one told my daughter.
I was allocated a new delivery date for 5th Jan 2008 (STILL A XMAS PRESENT) and guess… Read Full Review
Written on: 20/12/2007
I ordered some flowers from iFlorist, to be sent to my mum by way of a thank you for some help that she'd recently given me. I ordered the flowers on a Monday / Tuesday and asked for them to be delivered on the Saturday. Unfortunately, nothing had arrived. Hence, by the Monday, I used the online service which most of the other customers have used. I was also told that my bouquet had been delivered, and I knew that my mum would not lie about not receiving something, which is why I then asked for… Read Full ReviewVisit iflorist.co.uk
Written on: 14/12/2007
They ruined what was supposed to be a great surprise for my girlfriend.
She had to suffer the embarrassment of asking her reception if flowers had arrived for her to be told no.
The flowers I ordered to be sent to the US still haven't arrived. I have sent countless emails but get a scattered response or none at all. Tried the Live help but got no resolution other than being told that the florist said they'd been sent. They were never received. No resolution there then.
I asked where the service… Read Full Review
Written on: 13/12/2007
Order flowers for France to be delivered on Tuesday, utill Thursday they had no clue where the flowers are. Everytime their customer service claimed, they'll give a call back and send email. Nothing happened. I tried contacting them several times but no success… Read Full ReviewVisit iflorist.co.uk
Written on: 25/09/2007 by dkotecha (1 review written)
The delivery was a few weeks late, despite telling me they have delivered it. Flowers are so important, and they should reach their destination on time!!
I will never buy from iFlorist again… Read Full Review
Written on: 17/08/2007 by ejones (1 review written)
I would rate the service from iFlorist as outstanding! I ordered flowers to be delivered to a friend in the United States with next day delivery. As soon as the order was shipped with FedEx, I was given a tracking number and I was able to see where my order was at any moment throughout the day. The flowers were delivered at mid-day, and they were so beautiful that they brought tears to my friends eyes. I'm so pleased! It's the first time I've used an international flower delivery service, and… Read Full ReviewVisit iflorist.co.uk
Written on: 15/07/2007 by chrissyprice (1 review written)
iFlorist have a great range of flowers and they deliver all over the world, I have now used them twice and I found their service very reliable , the flowers in both cases were fresh, well arranged and delivered on time. I think they were also good value for money… Read Full ReviewVisit iflorist.co.uk
As rated by real users
" Customer service exemplified " Read More
" Great Service Recovery " Read More
" Balloon still not delivered - AVOID AVOID AVOID " Read More
" Poor poor service. " Read More
" Ordering flowers " Read More