iFlorist Reviews - www.iflorist.co.uk

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“Just received a glowing report of the flowers that I...”

Written on: 22/08/2010

Just received a glowing report of the flowers that I sent to an address in Vancouver in Canada, they were fantastic, and considering that I got part of the address wrong, iflorist updated the address, and ensured that they were delivered on time and in tip top condition… Read Full Review

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“I sent flowers to my father in law who is in the UK he...”

Written on: 21/08/2010

I sent flowers to my father in law who is in the UK he is dying of cancer in a Hospice out there And today 21st of August is his Birthday and his and his wife's Anniversary very please to know they got there on time and that they both loved them.....i will use this website again without a doubt and recommend it to friends… Read Full Review

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“If you need flowers delivered, these are your people!!...”

Written on: 21/08/2010

If you need flowers delivered, these are your people!! They were fantastic to deal with! I had mistakenly put down the wrong date for my delivery and they were incredibly helpful in getting my flowers delivered on time! They were only too happy to help me and made the process of having flowers delivered in another country an absolute breeze! Highly recommend and will use again!… Read Full Review

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“Unfortunately, I had to cancel my order because the...”

Written on: 20/08/2010

Unfortunately, I had to cancel my order because the occasion ceased to exist (my friend leaving work decided to stay with the company). However, the customer service was excellent, they refunded my money in full and I will definitely order again with iFlorist. I thought that the selection was very good when choosing my order and I like that you can add on an extra if you choose to (I went with a bottle of pink bubbly). There are good discounts too, that's what prompted me to look at the… Read Full Review

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“Please provide a link for tracking the shipping in the...”

Written on: 20/08/2010

Please provide a link for tracking the shipping in the email you sent of confirmation… Read Full Review

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“Nice website, easy to use. I was slightly confused at...”

Written on: 19/08/2010

Nice website, easy to use. I was slightly confused at one point as I was ordering a funeral wreath and somewhere in the process to do with delivery details, the name of the deceased rather than the name of the funeral directors automatically appeared in the 'deliver to' field.

Otherwise top marks. Nice range of products catering for all needs and budgets. Customer support very courteous and efficient. Thank you.

Note: The flowers are not due to be delivered until next week, hence the 'still… Read Full Review

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“I had Michelle assist me via iFlorist. She was...”

Written on: 17/08/2010 by VMW59 (1 review written)

I had Michelle assist me via iFlorist. She was fantastic and has helped me with everything I need. Thanks!… Read Full Review

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“Thanks for the speedy help with finding out who sent...”

Written on: 17/08/2010

Thanks for the speedy help with finding out who sent me flowers, Mel was very polite and helpful… Read Full Review

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“I find the customer support staff particularly MEL...”

Written on: 16/08/2010 by mvogety (1 review written)

I find the customer support staff particularly MEL very helpful.Wonderful experience… Read Full Review

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“This is the second time I've used iflorist to deliver...”

Written on: 16/08/2010

This is the second time I've used iflorist to deliver flowers to a close friend and again I cannot find any fault with the quality of service provided. I'm told the choosen flowers were excellant and they were delivered on the date requested. Also the feedback from the customer service team to my e-mail enquires was very good as well. Congratulations on a good service… Read Full Review

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“Very good website and easy to use. Will use again if...”

Written on: 16/08/2010

Very good website and easy to use. Will use again if I need mail order flowers and will recommend. Very helpful staff on the customer service online help. Very good selection of flowers… Read Full Review

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“I am really glad with your customer service. It is...”

Written on: 12/08/2010

I am really glad with your customer service. It is stronghly recomended for anyone who would like to send flowers to someone at london.
Rodrigo… Read Full Review

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“I wanted to send a bouquet to my girlfriend and I had...”

Written on: 11/08/2010

I wanted to send a bouquet to my girlfriend and I had the wrong address. Fortunately I found out the correct one which was next block.
With more luck you, by your interediate Diane, solved my problem in no time and tomorrow I'll have my bouquet delivered.
Couldn't be more pleased with your first attention, your website and customer service. Really glad to know things work well.
Thanks in advance,
Rodrigo Cabral
rodcabral@gmail.com
Mar del Plata
Argentina
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“It was first time I used iFlorist and I was a bit...”

Written on: 10/08/2010

It was first time I used iFlorist and I was a bit nervous if the flowers will not be delivered on time. The flowers were delivered on the date I requested (not sure about the flowers quality yet, but hope it is as good as their customer service!). I have made a query via online chat with the florist advisor to confirm flowers delivery and was very pleased with the timing of their response as well as their politeness.
I would definitely recommend iFlorist to all my colleagues and friends.
Well… Read Full Review

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“I ordered and paid for wine to be delivered next day....”

Written on: 10/08/2010

I ordered and paid for wine to be delivered next day. It didn`t happen,I couldn`t find a phone number so had to use the instant chat.This took over 34 mins of waiting "for a second" to be then told sorry it won`t be delivered today but tomorrow,unfortunately its my brothers birthday today NOT tomorrow. I was told I will get a voucher for £5.00 to use next time....seriously ... I will NOT be using them again… Read Full Review

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“Ordered for my anniversary and I 4got to put on a...”

Written on: 09/08/2010

Ordered for my anniversary and I 4got to put on a message. Michelle helpedme no end by adding it. By no means th best bunch flowers I've seen but decent value and good service… Read Full Review

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“DO NOT USE THIS VENDOR. Flowers delievered weeks...”

Written on: 26/07/2010 by Abir Bachir (1 review written)

DO NOT USE THIS VENDOR. Flowers delievered weeks later than date requested. Communication with customer service is difficult because 1) they take close to a week to resond tro queries and 2) they don't seem to have a general understanding of the concept of customer service. And to top it all off, the order, when finally delivered, was nothing like the bouquet pictured on the website. Flowers were wilted and the bouquet was half the size of the one I had ordered… Read Full Review

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Abir Bachir's Response to Abir Bachir's Review

Written on: 26/07/2010

It's no wonder that iflorist has to post the positive review themselves. Check out this article.
<br/>
<br/>http://www.bitterwallet.com/iflorist-comes-up-smelling-of-roses-on-review-site/27464

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“Order delivered late, inaccurate info on delivery date...”

Written on: 21/07/2010

Order delivered late, inaccurate info on delivery date given, complaint emails ignored. very bad customer service… Read Full Review

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“I ordered a wreath for my Grandad's funeral. When...”

Written on: 20/07/2010

I ordered a wreath for my Grandad's funeral. When delivered it didn't look ANYTHING like what I had ordered. The colours, style and majority of flowers used were all wrong.

I complained the next day by email and sent pics of the wreath I had received. I initially did get a response email saying that they were sorry and they would look into it with the local florist. However I didn't get any replies when I chased them and then my emails started bouncing back. I then used a different email… Read Full Review

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“I ordered some flowers for my aunties funeral, and...”

Written on: 20/07/2010

I ordered some flowers for my aunties funeral, and wanted to check they would be delivered on time, so spoke to a customer advisor on the live web chat. They assured me they would be delivered before the funeral. Not only did they not arrive in time for the funeral, they never arrived at all. On a day like that, when you want to pay your respects, the last thing you need is for the flowers to not show up. Will never use agaon and urge others to steer clear… Read Full Review

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