iFlorist Reviews - www.iflorist.co.uk

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iFlorist www.iflorist.co.uk
iFlorist www.iflorist.co.uk
iFlorist www.iflorist.co.uk
iFlorist www.iflorist.co.uk

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“I find the customer support staff particularly MEL...”

Written on: 16/08/2010 by mvogety (1 review written)

I find the customer support staff particularly MEL very helpful.Wonderful experience… Read Full Review

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“This is the second time I've used iflorist to deliver...”

Written on: 16/08/2010

This is the second time I've used iflorist to deliver flowers to a close friend and again I cannot find any fault with the quality of service provided. I'm told the choosen flowers were excellant and they were delivered on the date requested. Also the feedback from the customer service team to my e-mail enquires was very good as well. Congratulations on a good service… Read Full Review

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“Very good website and easy to use. Will use again if...”

Written on: 16/08/2010

Very good website and easy to use. Will use again if I need mail order flowers and will recommend. Very helpful staff on the customer service online help. Very good selection of flowers… Read Full Review

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“I am really glad with your customer service. It is...”

Written on: 12/08/2010

I am really glad with your customer service. It is stronghly recomended for anyone who would like to send flowers to someone at london.
Rodrigo… Read Full Review

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“I wanted to send a bouquet to my girlfriend and I had...”

Written on: 11/08/2010

I wanted to send a bouquet to my girlfriend and I had the wrong address. Fortunately I found out the correct one which was next block.
With more luck you, by your interediate Diane, solved my problem in no time and tomorrow I'll have my bouquet delivered.
Couldn't be more pleased with your first attention, your website and customer service. Really glad to know things work well.
Thanks in advance,
Rodrigo Cabral
rodcabral@gmail.com
Mar del Plata
Argentina
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“It was first time I used iFlorist and I was a bit...”

Written on: 10/08/2010

It was first time I used iFlorist and I was a bit nervous if the flowers will not be delivered on time. The flowers were delivered on the date I requested (not sure about the flowers quality yet, but hope it is as good as their customer service!). I have made a query via online chat with the florist advisor to confirm flowers delivery and was very pleased with the timing of their response as well as their politeness.
I would definitely recommend iFlorist to all my colleagues and friends.
Well… Read Full Review

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“I ordered and paid for wine to be delivered next day....”

Written on: 10/08/2010

I ordered and paid for wine to be delivered next day. It didn`t happen,I couldn`t find a phone number so had to use the instant chat.This took over 34 mins of waiting "for a second" to be then told sorry it won`t be delivered today but tomorrow,unfortunately its my brothers birthday today NOT tomorrow. I was told I will get a voucher for £5.00 to use next time....seriously ... I will NOT be using them again… Read Full Review

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“Ordered for my anniversary and I 4got to put on a...”

Written on: 09/08/2010

Ordered for my anniversary and I 4got to put on a message. Michelle helpedme no end by adding it. By no means th best bunch flowers I've seen but decent value and good service… Read Full Review

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“DO NOT USE THIS VENDOR. Flowers delievered weeks...”

Written on: 26/07/2010 by Abir Bachir (1 review written)

DO NOT USE THIS VENDOR. Flowers delievered weeks later than date requested. Communication with customer service is difficult because 1) they take close to a week to resond tro queries and 2) they don't seem to have a general understanding of the concept of customer service. And to top it all off, the order, when finally delivered, was nothing like the bouquet pictured on the website. Flowers were wilted and the bouquet was half the size of the one I had ordered… Read Full Review

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Abir Bachir's Response to Abir Bachir's Review

Written on: 26/07/2010

It's no wonder that iflorist has to post the positive review themselves. Check out this article.
<br/>
<br/>http://www.bitterwallet.com/iflorist-comes-up-smelling-of-roses-on-review-site/27464

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“Order delivered late, inaccurate info on delivery date...”

Written on: 21/07/2010

Order delivered late, inaccurate info on delivery date given, complaint emails ignored. very bad customer service… Read Full Review

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“I ordered a wreath for my Grandad's funeral. When...”

Written on: 20/07/2010

I ordered a wreath for my Grandad's funeral. When delivered it didn't look ANYTHING like what I had ordered. The colours, style and majority of flowers used were all wrong.

I complained the next day by email and sent pics of the wreath I had received. I initially did get a response email saying that they were sorry and they would look into it with the local florist. However I didn't get any replies when I chased them and then my emails started bouncing back. I then used a different email… Read Full Review

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“I ordered some flowers for my aunties funeral, and...”

Written on: 20/07/2010

I ordered some flowers for my aunties funeral, and wanted to check they would be delivered on time, so spoke to a customer advisor on the live web chat. They assured me they would be delivered before the funeral. Not only did they not arrive in time for the funeral, they never arrived at all. On a day like that, when you want to pay your respects, the last thing you need is for the flowers to not show up. Will never use agaon and urge others to steer clear… Read Full Review

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“Flowers were ordered on same day as Mothers Day for a...”

Written on: 05/07/2010

Flowers were ordered on same day as Mothers Day for a friend's 60th and did not arrive after sending 3 emails for a refund still no response whatsoever and still want my money back… Read Full Review

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“Ordered a bouquet for a new baby congrats. The...”

Written on: 03/07/2010

Ordered a bouquet for a new baby congrats. The flowers which showed up had almost no resemblance to the photos on the website. The flowers were delivered in a cardboard box as if they had been ordered from amazon. The flowers themselves were manky and looked as though they had been kicked around a warehouse for a week.

Customer service is almost non existent. Did complain but basically referred me to the terms of website which is like a 'ah....we gotcha'.

Don't waste your money. Find a… Read Full Review

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“Flowers arrived two weeks later after chasing three...”

Written on: 02/07/2010

Flowers arrived two weeks later after chasing three times. Flowers lasted one day then died… Read Full Review

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“no customer service at all most emails ignored,small...”

Written on: 20/06/2010 by sleepy hollow (1 review written)

no customer service at all most emails ignored,small hand tied bouquets instead of large,i think they are just hoping i will go away but i wont,its not about money,its about being ignored,the flowers were of inferier condition nothing like on the web site,they were for my sisters funeral,so they should have been sensetive to the situation,they seem very uninteresed in corrisponding with me but i wont give up… Read Full Review

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“This has to be the fawlty towers of florists. They...”

Written on: 15/06/2010

This has to be the fawlty towers of florists. They don't turn up and then then refuse a refund. Still waiting a week later and no refund or answer
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“I ordered these flowers to go on the coffin at my Step...”

Written on: 10/06/2010

I ordered these flowers to go on the coffin at my Step Mums funeral. The flowers looked gorgeous on the website. I requested that they send them to the Funeral Directors, which they did.

After I placed the order I contacted the staff at iFlorist to ask how the flowers would be presented..ie would they have a ribbon? Would they have the gift wrap on them? The online assistant was very rude and insensitive and just kept telling me it was a hand tied bouquet.

The flowers online looked large, I… Read Full Review

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“Been waiting for a flower quotation for my wedding for...”

Written on: 07/06/2010

Been waiting for a flower quotation for my wedding for over a week now.
Chatted with two of their staff almost every day and everytime they promised to send me the quotation TODAY! Ha, still waiting and fed up! Told them it's urgent. No phone number to get in touch, no proper address and call back option is also disabled. Save yourself the time and hassle trying to buy from this website! It's a waste and honestly it seems to be a scam! So, thanks, but NO thanks!… Read Full Review

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“The worst bouquet of flowers I have ever received. I...”

Written on: 05/06/2010

The worst bouquet of flowers I have ever received. I have tried to contact iflorist but to no avail.I will definately not recommend this company… Read Full Review

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