iFlorist Reviews - www.iflorist.co.uk

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“Fantastic customer chat helper named Mel. Really...”

Written on: 12/10/2010

Fantastic customer chat helper named Mel. Really helpful and patient… Read Full Review

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“Very good service. Very good value for money, but...”

Written on: 12/10/2010

Very good service. Very good value for money, but should have more options for international gifts. I.e. instead of just flowers a choice selection of chocolates should be offered to go with the flowers… Read Full Review

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“Great value for money and lovely flowers and when I...”

Written on: 11/10/2010

Great value for money and lovely flowers and when I had made a mistake with the order, it was really easy to change and the iflorist live web chat was very easy to use, polite and very helpful. Super! I would most definitely use this website again. The pictures were informative, however it would have been good to know the exact difference of the amount of flowers that you receive between the different sizes. But the chocolates are a brilliant touch… Read Full Review

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“Very happy with the customer service! Thank in...”

Written on: 08/10/2010

Very happy with the customer service! Thank in particuallar to Mel and Jasmine. No way that I could not have completed the order with out there help. Very profesional and equally helpful… Read Full Review

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“I received flowers which I am sad to say were almost...”

Written on: 07/10/2010

I received flowers which I am sad to say were almost dead. Their customer service were really fab, they did not quibble they agreed to send me new flowers and upgrade them. I always think the measure of a company is how they overcome any problems they have been brilliant, I was able to speak to them online and it was dealt with quickly & in a very friendly manner. I have had quite a few bouquet from them in the past they have always been top notch so I know this is a blip… Read Full Review

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“The online chat was excellant, and the operator was...”

Written on: 09/09/2010

The online chat was excellant, and the operator was able to resolve my query very quickly and without issue. I would recommend the service again, and have no hesitation in recommending it to friends and family… Read Full Review

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“Impressed with the on-line capability.”

Written on: 09/09/2010

Impressed with the on-line capability… Read Full Review

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“It took me 3 hours to struggle with some technical...”

Written on: 09/09/2010

It took me 3 hours to struggle with some technical issues at your page… Read Full Review

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“I needed help reseting my password and did an online...”

Written on: 07/09/2010

I needed help reseting my password and did an online chat with a lovely lady who assisted me promptly, very happy… Read Full Review

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“The flowers were exactly what we had wanted and...”

Written on: 06/09/2010

The flowers were exactly what we had wanted and although delivered late due to the house not being found by the courier, the customer service we recieved was excellent on the online help service. The flowers were eventually delivered on the day we had wanted anyway but was unavailable at the time we booked. Thanks for your efficient service… Read Full Review

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“There have been a lot of conflicitng reviews on here...”

Written on: 25/08/2010

There have been a lot of conflicitng reviews on here and I was wondering if some were put on by the company itself as they seemed a bit similiar. Either way, I am most definitely not associated with iflorist in any way, and can say have had no problems at all. They delivered the flowers I order the next day as requested (about 8:00 in the evening which was unusual but worked out really well for me!), and apparently they were lovely. Can't really ask for much more than that, but I did also use… Read Full Review

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“so dissapointed - arranged for flowers to be deivered...”

Written on: 23/08/2010

so dissapointed - arranged for flowers to be deivered to a friend for a special birthday. they were not delivered and I was not notified of any problem. still awaiting a response to my complaint… Read Full Review

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“Just received a glowing report of the flowers that I...”

Written on: 22/08/2010

Just received a glowing report of the flowers that I sent to an address in Vancouver in Canada, they were fantastic, and considering that I got part of the address wrong, iflorist updated the address, and ensured that they were delivered on time and in tip top condition… Read Full Review

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“I sent flowers to my father in law who is in the UK he...”

Written on: 21/08/2010

I sent flowers to my father in law who is in the UK he is dying of cancer in a Hospice out there And today 21st of August is his Birthday and his and his wife's Anniversary very please to know they got there on time and that they both loved them.....i will use this website again without a doubt and recommend it to friends… Read Full Review

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“If you need flowers delivered, these are your people!!...”

Written on: 21/08/2010

If you need flowers delivered, these are your people!! They were fantastic to deal with! I had mistakenly put down the wrong date for my delivery and they were incredibly helpful in getting my flowers delivered on time! They were only too happy to help me and made the process of having flowers delivered in another country an absolute breeze! Highly recommend and will use again!… Read Full Review

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“Unfortunately, I had to cancel my order because the...”

Written on: 20/08/2010

Unfortunately, I had to cancel my order because the occasion ceased to exist (my friend leaving work decided to stay with the company). However, the customer service was excellent, they refunded my money in full and I will definitely order again with iFlorist. I thought that the selection was very good when choosing my order and I like that you can add on an extra if you choose to (I went with a bottle of pink bubbly). There are good discounts too, that's what prompted me to look at the… Read Full Review

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“Please provide a link for tracking the shipping in the...”

Written on: 20/08/2010

Please provide a link for tracking the shipping in the email you sent of confirmation… Read Full Review

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“Nice website, easy to use. I was slightly confused at...”

Written on: 19/08/2010

Nice website, easy to use. I was slightly confused at one point as I was ordering a funeral wreath and somewhere in the process to do with delivery details, the name of the deceased rather than the name of the funeral directors automatically appeared in the 'deliver to' field.

Otherwise top marks. Nice range of products catering for all needs and budgets. Customer support very courteous and efficient. Thank you.

Note: The flowers are not due to be delivered until next week, hence the 'still… Read Full Review

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“I had Michelle assist me via iFlorist. She was...”

Written on: 17/08/2010 by VMW59 (1 review written)

I had Michelle assist me via iFlorist. She was fantastic and has helped me with everything I need. Thanks!… Read Full Review

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“Thanks for the speedy help with finding out who sent...”

Written on: 17/08/2010

Thanks for the speedy help with finding out who sent me flowers, Mel was very polite and helpful… Read Full Review

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