iFlorist Reviews - www.iflorist.co.uk

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“The only reason I rate 4 instead of 5 stars, is that I...”

Written on: 13/10/2010

The only reason I rate 4 instead of 5 stars, is that I am shipping from America to the UK. Therefore, I never get to see the product. I have shipped 3 times to my aunt, and she is always thrilled. My experience on the web site has always been positive. The representatives are very helpful and personable.
I would definitely recommend iflorist to a friend.
Just wish I could see the flowers myself!
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“Michelle was very helpful in helping me track the...”

Written on: 13/10/2010

Michelle was very helpful in helping me track the order and delivery - an asset to your Team!!

I have told my Mum and Sister about the service etc and they will also be using your Company

Very helpful and good prices in the Offers… Read Full Review

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“I will strongly recommend the iFlorist! They've been...”

Written on: 13/10/2010

I will strongly recommend the iFlorist! They've been very helpful to me, when I asking about the order and the recipient's address. I am an norwegian and were a bit confused about the UK address and its format. iFlorist checked up everything about the order and corrected it for me. Really nice and helpful company!… Read Full Review

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“Excellent customer service; flowers delivered were...”

Written on: 13/10/2010

Excellent customer service; flowers delivered were described as beautiful by the recipient… Read Full Review

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“best service I've ever seen. Delivery right on time....”

Written on: 13/10/2010

best service I've ever seen. Delivery right on time. Affordable prices… Read Full Review

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“The online customer help was absolutely fantastic. My...”

Written on: 13/10/2010

The online customer help was absolutely fantastic. My item was courier delivered even though i only paid for Royal Mail delivery - excellent service. Slight problem with the tracking number, but i just spoke to the online help and they redirected me to the correct website. Very pleasent and helpful customer service. Prices are similar to competitrs, not overly priced… Read Full Review

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“The flowers I purchase for my wife from iflowers for...”

Written on: 13/10/2010 by honarywelshman (1 review written)

The flowers I purchase for my wife from iflowers for our wedding anniversary were beautiful and had the desired effect.They were beautifully packaged and delivered on the day specified even though I arranged for them to be delivered to her work place and they arrived after she had left.I did contact the help desk to check delivery time and the time they gave was spot on.Unfortunatly they arrived without the gift card in so my wife didnt know who they were from,help desk was very helpful when I… Read Full Review

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“Great customer service - chat helpline got my small...”

Written on: 13/10/2010

Great customer service - chat helpline got my small problem fixed. I rated 4 stars over 5 simply due to the pricing being relatively high (unfortunately though that is the case with most online flower/gift delivery companies I find). Flowers arrived on time though and the recipient was very happy. Would consider again… Read Full Review

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“michelle was very helpful, thankyou very much.”

Written on: 13/10/2010

michelle was very helpful, thankyou very much… Read Full Review

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“My overall rating is based on my whole experience...”

Written on: 13/10/2010

My overall rating is based on my whole experience using iFlorist... generally the service has been excellent and the quality of product has been great too.

I had to give 4 stars, rather than 5, as the chocolates were missing from my Mum's birthday flowers+chocs unfortunately yesterday...

... However,after speaking to customer support, a very quick and satisfactory resolution was found and arrange. (Thanks Michelle/Mel (it said both names))… Read Full Review

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“Fantastic customer chat helper named Mel. Really...”

Written on: 12/10/2010

Fantastic customer chat helper named Mel. Really helpful and patient… Read Full Review

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“Very good service. Very good value for money, but...”

Written on: 12/10/2010

Very good service. Very good value for money, but should have more options for international gifts. I.e. instead of just flowers a choice selection of chocolates should be offered to go with the flowers… Read Full Review

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“Great value for money and lovely flowers and when I...”

Written on: 11/10/2010

Great value for money and lovely flowers and when I had made a mistake with the order, it was really easy to change and the iflorist live web chat was very easy to use, polite and very helpful. Super! I would most definitely use this website again. The pictures were informative, however it would have been good to know the exact difference of the amount of flowers that you receive between the different sizes. But the chocolates are a brilliant touch… Read Full Review

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“Very happy with the customer service! Thank in...”

Written on: 08/10/2010

Very happy with the customer service! Thank in particuallar to Mel and Jasmine. No way that I could not have completed the order with out there help. Very profesional and equally helpful… Read Full Review

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“I received flowers which I am sad to say were almost...”

Written on: 07/10/2010

I received flowers which I am sad to say were almost dead. Their customer service were really fab, they did not quibble they agreed to send me new flowers and upgrade them. I always think the measure of a company is how they overcome any problems they have been brilliant, I was able to speak to them online and it was dealt with quickly & in a very friendly manner. I have had quite a few bouquet from them in the past they have always been top notch so I know this is a blip… Read Full Review

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“The online chat was excellant, and the operator was...”

Written on: 09/09/2010

The online chat was excellant, and the operator was able to resolve my query very quickly and without issue. I would recommend the service again, and have no hesitation in recommending it to friends and family… Read Full Review

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“Impressed with the on-line capability.”

Written on: 09/09/2010

Impressed with the on-line capability… Read Full Review

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“It took me 3 hours to struggle with some technical...”

Written on: 09/09/2010

It took me 3 hours to struggle with some technical issues at your page… Read Full Review

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“I needed help reseting my password and did an online...”

Written on: 07/09/2010

I needed help reseting my password and did an online chat with a lovely lady who assisted me promptly, very happy… Read Full Review

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“The flowers were exactly what we had wanted and...”

Written on: 06/09/2010

The flowers were exactly what we had wanted and although delivered late due to the house not being found by the courier, the customer service we recieved was excellent on the online help service. The flowers were eventually delivered on the day we had wanted anyway but was unavailable at the time we booked. Thanks for your efficient service… Read Full Review

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