iFlorist Reviews - www.iflorist.co.uk

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“I placed an order for flowers with iflorist online and...”

Written on: 25/10/2010 by heat33 (1 review written)

I placed an order for flowers with iflorist online and realised I did not see a place to write a personal message. I used the iflorist Live Chat and 'spoke' with Michelle who very kindly put the message on the order in a matter of minutes! The ease and cost effectiveness of the service is outstanding; however it would have been great to see this option when ordering. Nevertheless, a fantastic service and I will definately use iflorist again!… Read Full Review

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“Never sent flower to Uk from Spain, after shaking 20...”

Written on: 25/10/2010

Never sent flower to Uk from Spain, after shaking 20 minuts searching the right place to don't have problems sending a huge gorgeous bouquet of flowers, I was gently and better impossible, met by the chat operator that helped me all the time to do a custom application. In 5 minuts I've got two bouquets in one, huge large, for sure the best place ever… Read Full Review

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“Once communications were extablished and problem...”

Written on: 23/10/2010

Once communications were extablished and problem identified non delivery of the flowers your organization resolved all problems to my satisfaction - upgraded the order and the receipient was really impressed which was an important factor for me.

Consider sending confirmation when flowers delivered or if there will be a delay in delivery date - get to the customer before they panic about the order.

Web site was easy to use and I liked the idea of receiving a coupon or discount

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“I ordered flowers for a funeral and on arrival at the...”

Written on: 22/10/2010

I ordered flowers for a funeral and on arrival at the church (which was after the due delivery time) the flowers hadn't arrived. They still hadn't by the time I left and after sending an email because there is no way to contact this company by telephone I received a standard response basically saying sorry for inconvience and offering a refund and a free bunch of flowers. The flowers were for a funeral and I wasn't accepting that so I pushed for an explanation and was told there had been a… Read Full Review

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“I like the website very much. The first time I went...”

Written on: 22/10/2010 by jjjprom (1 review written)

I like the website very much. The first time I went to it, I used the on-line chat and spoke with Melanie, who waited until I completed it, checked that everything was fine and came back to tell me it was. Now that's customer service!

Thank you.

Joyce Roman… Read Full Review

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“I ordered a bouquet of flowers as a birthday gift...”

Written on: 22/10/2010

I ordered a bouquet of flowers as a birthday gift which came with free chocolates. I also ordered a vase to go with them. The flowers and chocolates arrived on time however the vase was not with them and nor was the card wishing happy birthday and saying who the gift was from. It was only when I phoned to see if they had arrived that the recipient discovered they were from me! I contacted iFlorist to tell them this and they immediately apologised and arranged for a new bouquet to be sent… Read Full Review

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“Absolutely GREAT! On time, and the customer service...”

Written on: 22/10/2010

Absolutely GREAT! On time, and the customer service was perfect… Read Full Review

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“The process was very easy & they had a very good...”

Written on: 21/10/2010

The process was very easy & they had a very good selection of products. The live chat help was very useful & the women who spoke to me was really helpful. she handled my query really well and sorted what I wanted.

Very good service all round and great value for money.
Would definately reccomend to other people who are wanting to have flowers delivered… Read Full Review

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“customer support was brilliant. i placed 2 orders with...”

Written on: 21/10/2010

customer support was brilliant. i placed 2 orders with different delivery dates and different messages to be attached and both turned up on the same day with same message. there was a problem with the website or the procedures of packaging. not happy seeing it cost me over 100 dollars… Read Full Review

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“Ordering was very easy indeed and the customer...”

Written on: 21/10/2010

Ordering was very easy indeed and the customer services staff were very quick to respond to my error with typing the wrong email address. However although I have stated on time and good value for money(as they were mandatory fields) as my flowers are not due to be delivered for a week I can not really comment adequatley on this and as my email address is incorrect I am not sure I will recieve another survey to respond to after the flowers have been delivered, but to date the service has been… Read Full Review

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“I ordered flowers online for delivery to my poorly...”

Written on: 20/10/2010

I ordered flowers online for delivery to my poorly wife who was in London whilst I was overseas. Delivery took place on time, but through no fault of this company, my wife was never notified by the porters.

I contacted the online florist (iflorist.co.uk)and they immediately offered to replace the flowers or even offer me a refund. This was remarkably good service, since it turned out that they had proof of delivery. I was most impressed by the courteous handling of an angry customer (me) who… Read Full Review

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“I think that iflorist is excellent, i am amazed at the...”

Written on: 20/10/2010

I think that iflorist is excellent, i am amazed at the services it offers. I would definitely tell more people about this webiste and continue using it in the future. The live chat was extremely helpfull, prompt and the staff are very polite.
I like the variety of flowers and how you can buy additional gifts like chocolates.
The last time i used the service, the flowers i delivered were well received, they were as shown in the picture and fresh.
If i was sending a large flowers i would want to… Read Full Review

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“Bit tricky to rate the flowers as they haven't arrived...”

Written on: 20/10/2010

Bit tricky to rate the flowers as they haven't arrived yet, but website was good, prices very competitive and support team were very helpful… Read Full Review

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“I was just shopping around. The bouquet I wanted to...”

Written on: 20/10/2010

I was just shopping around. The bouquet I wanted to purchase was not available but the customer service was excellent. Diane was very informative & gave me other options within the company to use. Even though I did not purchase any of the bouquets, I was very please with the interaction, ( considering I prefer direct phone contact)… Read Full Review

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“Hello my name is Robert Bungianu and I just want Thank...”

Written on: 19/10/2010

Hello my name is Robert Bungianu and I just want Thank you for all you did for me, is for the second time when I use your services and service are very pleased and especially customer service. have spoken very nice to me, especially Mel. were very nice. thank you

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“iFlorist always deliver such nice flowers, that make a...”

Written on: 19/10/2010

iFlorist always deliver such nice flowers, that make a girl happy! A couple of times I have asked them to go out of their way and make an earlier delivery and they have always been very accomodating for me. Thank you very much :-)… Read Full Review

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“My order was delayed but the way customer services...”

Written on: 18/10/2010

My order was delayed but the way customer services handled this left only good impression to me and I will use and recommend this serves to my friends… Read Full Review

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“We live in South Africa, but fell in love with England...”

Written on: 18/10/2010 by Volia Louise Coetzee (1 review written)

We live in South Africa, but fell in love with England many years ago. Since then we have visited and made lots of friends. I needed a way to let my friends know I think of them on several occations and iFlorest made that dream come true. I ordered another bouquet today for a friend's birthday. When I got stuck, I simply went to the contacts and I was talking to a very nice girl who helped me so much! I will never sit and struggle with anything on there again, because I know I can go online… Read Full Review

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“Many thanks! I can always rely on iflorist.co.uk to...”

Written on: 18/10/2010

Many thanks! I can always rely on iflorist.co.uk to deliver beautiful bouquets every time - which as someone who is living overseas, brings peace of mind when it comes to family birthdays and other special occasions - and the customer service is also exemplary.

-Marvin Hill
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“Excellent service and great product - thank you!”

Written on: 17/10/2010

Excellent service and great product - thank you!… Read Full Review

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