Written on: 08/04/2009
Ordered flowers from iFlorist to be delivered on a particular day.
They didn't turn up.
Complained, was promised a delivery for the next day.
They didn't turn up.
Complained again, was promised an 'investigation'.
I never heard back.
Complained for a fourth time, demanding (not asking " I had to threaten to ' take matters further ' ) a refund. This they gave; I think they just gave up even trying to deliver the flowers. (read more)
Written on: 27/03/2009 by steff85 (1 review written)
iFlorist were helpful, fantastic customer service. I had a problem with the post code I was trying to enter to get flowers delivered to my niece in Canada, I contacted customer service by live chat, they where so helpful and kind. He also reassured me about the address and checked the post code. I doubt I would of got that high quality service if I'd visited my local florist! I look foreward to posting another review on the good quality flowers. I would deffinatly recommend this web florist... (read more)Visit iflorist.co.uk
Written on: 26/03/2009 by Lesley Scott (1 review written)
I ordered flowers and chocolates from iFlorist for Mothers Day. These did not arrive. I contacted Customer Services by e-mail the following morning and received instant replies. My account was refunded in full within 24 hours. I then received a second e-mail apologising and offering me a second delivery free of charge plus a £10 e-voucher for future use. I accepted and today my Mum received a beautiful bouquet of quality fresh flowers and the chocolates, which I was not expecting.
It... (read more)
Written on: 25/03/2009
Flowers ordered by my daughter were delivered at 8pm the day before Mothers Day to the wrong address. Email contact was difficult. I attempted to cancel and requester a refund, but a replacement bunch arrived anyway. They were not spectacular, and a day later the roses look sad. We have again requested a full refund and will wait and see what happens. The original bunch finally arrived 2 days late, and looked dreadful. I will not be using iflorist again. (read more)Visit iflorist.co.uk
Written on: 23/03/2009 by 456palin (2 reviews written)
I ordered flowers for Mothers Day from iFlorist. Although they arrived on time, they were of a very poor quality and not something that I would be happy to give my Mother as a gift. I ended up going to a florist in person and had to cancel my planned arrangements for Saturday morning. Despite numerous attempts, iflorist have proved difficult to contact. There is no helpline number and emails seem to be ignored. I wish I'd used a reputable, established company and read the reviews provided by... (read more)Visit iflorist.co.uk
Written on: 23/03/2009 by rachiebabie (1 review written)
do no buy fromt the iflorist! after waiting in a whole day for the flowers to be deliverd on mothers day, my mum did not recieve the gift i bought her at all and they were impossible to contact. they have an absolutly appalling service and i would not recomend them to anybody (read more)Visit iflorist.co.uk
Written on: 22/03/2009
Ordered some flowers and chocolates for my mother for delivery today, which I was charged for (free delivery was being offered for any other day) an attempt by the courier company was made to deliver them yesterday, but they state they couldn't find the premises (no other courier/florist has an issue finding the property. Considering that delivery should have been made today I cannot understand why they attempted to deliver them yesterday. I like everyone else on this review site have just... (read more)Visit iflorist.co.uk
Written on: 21/03/2009
Really helpful customer service, the order I had placed was not able to be delivered because my friend was on holiday (I had forgotton), so which she did receive the flowers they were dead, as they had been left in her porch. I told iflorist about this when I placed a new order, and they gave me a half price bouquet, which I thought was really nice of them, would use them again as they have a really good personal touch rather than just beng online retailers, they actually care about their... (read more)Visit iflorist.co.uk
Written on: 21/03/2009 by Ambersmum (2 reviews written)
Terrible service from iFlorist, don't deliver when they say they will, or as in my experience may not deliver at all/ deliver to the wrong address. Terrible customer service - no phone number provided to complain, only an online chat service. (read more)Visit iflorist.co.uk
Written on: 19/03/2009
Having reported a complaint to iFlorist I spoke to a friendly and helpful customer service adviser who offered me a 50% refund and a complimentary bouquet of flowers. Althought the company did muck up my order in the first instance they were very quick to rectify the problem and an offer of compensation was given. (read more)Visit iflorist.co.uk
Written on: 18/03/2009
We have used Iflorist www.iflorist.co.uk several times from overseas to order flowers for our friends/family in UK, and have always received great service from them, particularly when we have need extra help like to change a delivery date etc. We really like the livechat facility as our timezone is opposite to the UK, but there's always someone online to answer questions, even if it's late at night in the UK. (read more)Visit iflorist.co.uk
Written on: 18/03/2009
flowers were delivered, on time, good value for money, the addon gift was provided, i complained that i did not relise that I ordered it, and they credited my account, very good customer service via chat with iflorist (read more)Visit iflorist.co.uk
Written on: 17/03/2009 by rahulpatelk (1 review written)
very impressive by the service given and also gr8 people who really assisted me. very helpful, and understanding frm a customers point of view. will opt for iflorist next time and wud also recommend friends. (read more)Visit iflorist.co.uk
Written on: 17/03/2009
iFlorist has excellent Customer Service. They tried his best to resolve the problem i had a with a local florist.. NOT a problem with Iflorist itself. Made my flower buying experience very enjoyable. (read more)Visit iflorist.co.uk
Written on: 09/03/2009
Didnt have any problems with iFlorist. Delivered on time, good quality flowers. (read more)Visit iflorist.co.uk
Written on: 02/03/2009 by kdorie (1 review written)
Had ordered some flowers for the Valentines Day but never delivered. Also, i have sent a couple of emails to iFlorist withoute any response. I ll never visit that site again! (read more)Visit iflorist.co.uk
Written on: 23/02/2009 by omnibro (1 review written)
No response from the iFlorist customer services, I found they will NOT respond to your emails. Flowers did eventually arrive on the day (at 7.30pm!!), but they were as different as you could get from the order I placed, I found them to be uninterested in replying.
There are plenty of online florists who realise customer care is important, I believe this is not one of them. (read more)
Written on: 16/02/2009 by rickhaigh (1 review written)
Ordered flowers with iFlorist to be delivered on the friday before valentines, but they didnt turn up, it appears they've debited my card, but I have had no response from customer services so far! I feel like my experience was a complete let down (read more)Visit iflorist.co.uk
Written on: 16/02/2009 by lewy1889 (1 review written)
I ordered flowers for my wife for Valentines Day. The payment was taken straight away from my credit card but the flowers haven't arrived. I tried speaking with a customer service advisor, eventually after 30 mins he said my order was mis routed. He then promised me a fresh bouquet and a bottle of bubbly, but nothing has shown up yet. They don't respond to my emails, I get cut off on the online chat and yet they have had my money now for three weeks. I will never use them again. Just hope... (read more)Visit iflorist.co.uk
Written on: 16/02/2009
My order with iflorist was not filled as requested so I sent several emails to iflorist and had no responses to any of them. My order was eventually sorted but I would never recommend the company to anyone after the hassles I had. (read more)Visit iflorist.co.uk
As rated by real users
" Best flowers " Read More
" The best site on the internet for flowers! " Read More
" No Refund " Read More
" Disappointing " Read More
" Beautiful Birhday Bouquet! " Read More