Alfresia Reviews - www.alfresia.co.uk

★★★★☆
3.8 / 5
75.3% of users recommend this
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★★★★☆

“faster than a speeding bullit”

Written on: 22/09/2014 by Clancy394 (1 review written)

recently ordered a tabletop patio heater (before the eu ban them)and have to say the service was that fast it almost arrived before Id ordered it lol.It came well packed and was easy to assemble.the only downside is that it takes a while to light but once going works well so would definately recommend… Read Full Review

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★★★★★

“Really fast delivery!”

Written on: 21/09/2014 by ZaidenStephenson420 (1 review written)

Order of 2 complete garden recliner chairs and 2 spare cushions delivered within 48 hours of ordering - great service! I was advised of despatch and the order could be tracked online, which was useful. Very pleased with the products, which were well-packed and as described on the website. I had previously searched unsuccessfully for reasonably-priced replacement cushions for 2 chair frames and these cushions were just what I was looking for! Would recommend alfresia… Read Full Review

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★★★★☆

“Parasol stand”

Written on: 20/09/2014 by Gray475 (1 review written)

Good solid stand. Would be nice if there was an insert so that the pole fits snuggly for my 38mm pole… Read Full Review

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★★★★★

“Conservatory furniture cushions”

Written on: 13/09/2014

I have just received the order for replacement cushions. I am delighted with them and have made our cane furniture look like new. The quality is excellent as is the service from this company. I was also pleasantly surprised at the cost, which was much lower than expected, but not at the expense of the fabric or finish. It was also helpful to receive a decent sized piece of the fabrics before deciding on which one to order… Read Full Review

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★★★☆☆

“3-burner Gas Barbecue”

Written on: 12/09/2014 by rpurse (1 review written)

The barbecue is very well designed, engineered and manufactured. It looks good and works very well. So why only 3 stars? The assembly instructions leave quite a bit to be desired in terms of clarity, which is unfortunate because the operating instructions were excellent Recommend it? Definitely, but be patient with assembly, particularly of the hood… Read Full Review

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★★★★★

“Excellent product, highly recommended”

Written on: 10/09/2014

Last week, I bought a Dakota 6 person table and chairs set. It arrived almost the following day. Everything is perfect and it is now in daily use during what remains of the summer. It is exceptional value for money and I have no hesitation in recommending it, and Alfresia… Read Full Review

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★★★★☆

“blue wind up parasol”

Written on: 10/09/2014 by Jonah305 (1 review written)

just arrived and check it out, seems to be very good nice blue and sturdy wind up. A little disappointed that there was not a cover, but on the hole very good… Read Full Review

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★☆☆☆☆

“Shocking Customer Service”

Written on: 08/09/2014 by KevMurg (1 review written)

Incredibly poor Service, poor communication from all Alfresia staff, should have arrived on a Friday, didn't as they couldn't find the house, arrived Monday as they found the house. Have been disrespected by all staff. Will never use or recommend to anyone, stay away from this company. The BBQ is a good product though… Read Full Review

Alfresia's Response to KevMurg's Review

Written on: 09/09/2014

We are sorry that you feel your order with us deserves a one star review. Whilst your delivery did not go to plan, we believe our team did everything in our power to resolve the situation as quickly as possible. You ordered a barbecue on a Wednesday for an event you were hosting on the Saturday (2 working days later). We aim to dispatch orders immediately and 99% are delivered within this timescale, but very occasionally issues do occur. Your barbecue was out for delivery on the Friday, but unfortunately the courier could not find your house and delivery did not take place until Monday morning. Our team acknowledged this was incredibly disappointing and frustrating, and we immediately arranged for part of your order to be refunded as a goodwill gesture.

We provided you with all of the information we had, and worked the best we could to resolve this situation as quickly as possible, despite being on the receiving end of the worst abuse, shouting and bad language we have ever experienced. We are enormously relieved you won’t be shopping with us in future, and hope to never experience a communication like it again.

Our advice to you and all customers is always to order items well in advance of when they are required. We do everything we can to ensure orders are processed quickly and flawlessly, but situations like this will never be eliminated 100%. This is why we advise on delivery timescales but cannot guarantee them. A courier being unable to find a property is not a problem that is unique to us, it could happen for any online shopping delivery. Our team did all we could to try to meet your self-imposed delivery requirement and are sorry it didn't work out as hoped for. To subsequently be sworn at and written about in such a manner is incredibly disappointing.

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Kevmurg's reply to Alfresia's Comment

Written on: 09/09/2014

Hi Alfresia,

Thank you for your comments.

Firstly at no point did I swear, this statemnt is false.

Secondly, I have had no comms or evidence of any form of refund so any additional info with that would be greatly received.

Thirdly, I specifically asked if the BBQ could arrive by the weekend for my event and was told yes - not maybe, had the answer been maybe i would have gone elsewhere, clearly your employee did not want to lose a Sale which is understandable from a business POV but not great from your customers POV.

And finally, how can a driver not find a house on the Friday when my contact details were clearly on the delivery instructions should he wish to call me but then find it on a Monday. Clearly more nonsense.

Many Thanks
KM.

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★★★★★

“Excellent”

Written on: 04/09/2014 by 495Chavez (1 review written)

Excellent service for my 2 garden cushions, great value too and excellent quality. Very impresed, wish all companies were as efficient… Read Full Review

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★★★★★

“Replacement sunlounger cushion.”

Written on: 03/09/2014 by bwCook176 (1 review written)

Very happy with the replacement sunlounger cushion I recently ordered. It is well padded and very comfortable, even better then the original cushion which came with the lounger when new. Arrived a few days after ordering, well packaged in a good quality plastic bag which I will keep to store the cushion in when not in use… Read Full Review

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★★★★★

“Good product. Great service”

Written on: 03/09/2014 by Aryank479 (1 review written)

brought 3 burner BBQ, good quality, but one side shelves was damaged. Replaced within days, with one picture and e-mail… Read Full Review

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★★★★★

“Excellent chair covers”

Written on: 01/09/2014 by Millsdm344 (1 review written)

Very pleased with the chair covers excellent service and delivery also the material I like very much. Thanks… Read Full Review

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★★★★☆

“Three seater garden swing”

Written on: 31/08/2014 by 270Rees (1 review written)

This is a nice piece of sturdy garden furniture. I thought the assembly diagrams were too small and not as clear as they could be (until you've actually assembled a particular section and then compared with the diagram). Although fitted, I have still not been able to discover the purpose of the 2 black stops(£)- these do not appear to serve any useful purpose. There is no way I could have assembled this in two hours. I would not want to take it down and store it in the garage over the… Read Full Review

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★★★★☆

“Everest 4 burner Gas barbeque”

Written on: 31/08/2014 by vdMcCurdy4 (1 review written)

After the initial teething problems with delivery, and although other reviews said it was difficult to build, this was found to be fairly easy to construct. Took two people to do it but followed instructions. Works with no faults and the test was to cook for 40 people which it did very easily. Make sure you clean it properly and use correct hose/valve and gas. Looks good and should hopefully last a long time. Plan to store the grill etc inside after the other reviews said theirs had… Read Full Review

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★★★★★

“Fast & Efficent Service”

Written on: 27/08/2014 by Kenny1954 (1 review written)

In July 2014 I ordered from Alfresia a 3 Seater Swing Hammock, while we were assembling the hammock canopy we noticed we were some part's missing, I sent an e-mail explaining the part's that were missing to them, within the next few day's the part's arrived by post,I was very impressed by the efficent service from Alfresia which enabled us to complete the assembly process of the hammock.I would recommend Alfresia to Friend's and Family… Read Full Review

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★★★★★

“Exceptional Service”

Written on: 27/08/2014 by LewisCarson (1 review written)

Struggled to find replacement cushions for our beautiful Scandinvian Jack & Jill Garden Seat, then we came across Alfresia whilst searching the web. Not only did they have the right size cushions (well almost), but they also had an excellent choice of prints and colours. Delivery was free and they arrived 3 days later - what service! The cushions themselves are well made and nicely finished. Will definitely recommend to friends and family. Well done Alfresia! … Read Full Review

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★★★★★

“ seats pads for my garden seats”

Written on: 23/08/2014 by Northfq42 (1 review written)

great value for the money quick service too iwould recommend to friends and family. You can take the covers off to wash them as well… Read Full Review

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★★★★☆

“Great BBQ”

Written on: 21/08/2014 by Lucasap1953 (1 review written)

love the new BBQ and arrived so quick. Very happy with the service. Would recommend… Read Full Review

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★★★★★

“Excellent product, excellent service”

Written on: 20/08/2014 by ArmandoRussell (1 review written)

Very impressed by the speed of delivery and the quality of the seat pads. I ordered 4 pairs of the seat pads and was so pleased that I have bought another 5 pairs to do all my chairs. I used them for backs as well as seats and they look really good. … Read Full Review

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★★★★★

“Better than we expected”

Written on: 19/08/2014 by Lane260 (1 review written)

Arrived sooner than expected. Very easy for a pensioner to assemble! I have in the past painted these seats but this one being oiled and looking attractive I have decided to leave it as it is. I can't think of anything adverse to say about it!… Read Full Review

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