Written on: 20/08/2010
I have not purchased an item via this retailers website therefore cannot comment on the delivery, etc. However, I would like to write a review about the standard of customer service within the Birmingham Bullring Republic store. The customer service was appalling, I was left to wait with one other person in front of me.
The store was not vastly packed, the sales assistant at the till gave a look as if to say what are you here for? - despite myself being of the target market which this... (read more)
Written on: 09/03/2010
ordered goods before christmas, took weeks to arrive, quality of goods not up to what was expected at all, sent half of goods back at the same time as other parcles to various online clothes suppliers, all arrived apart from the Republic parcel - according to them, they advised nothing they could do and I should have insured parcel. Not happy, would advise not to use them. (read more)
Written on: 26/02/2010
Ordered items via next day delivery. 2 days later I had heard nothing. I called to complain and was told their systems had crashed and my order was still not on the way. I then received an email to tell me that 2 items were sold out.
I called and spoke to a manager but got nowhere then I asked to speak to her manager who apologised and offered a full refund which seemed like the best option.
Overall I was very unhappy with the service I received.
Had I known the service would be... (read more)
Written on: 24/02/2010 by TurboTurbo1900 (1 review written)
My wife bought a 'Firetrap' Jacket for £150 from the shop. She has only worn the jacket maybe 6 times over the past four months and the buttons are loose and the lining under the arms is falling apart.
We went into the shop with her receipt and asked for a refund due to the sales of goods act 1979. They refused. They said that they had to send it to their head office to look at. We received a telephone call saying that they still would not give my wife a refund as apparently this is... (read more)
Written on: 06/02/2010
I feel the need to add my thoughts about this delivery service as I have only placed 2 orders and whilst the items that I ordered for myself arrived fine the polo shirts i ordered for my husband arrived tightly rolled into balls tied up and just thrown into the bag without being indiviually wrapped.
The shirts are extemly creased and look as if they are a year old!
Not impressed at all!! (read more)
Written on: 20/12/2009
Horrible customer service. Horrible delivery company. I will see about the finance dept when I ask for a full refund. Not much hope anyway. I am prepared to spend some of my leisure time chasing them to get the refund. However, I am ready to do it so. Of course this is the last time I buy from them or I step in one of their shops. They are not interested in doing things properly. Rubbish company!!! (read more)
Written on: 27/11/2009
Ordered a dress worth around £30 over a week ago,looks a lovely dress, was very excited about getting it. Paid the extra for next day delivery,all sorted. Needed it for an event this coming Sunday. ordered it late at night on Wednesday so id not expect delivery any later than Friday or Monday,fair enough.
It is now the following Friday and i haven't received it, HIGHLY disappointed!
Now have the extra expense of buying ANOTHER new dress from a different company because they are incabable of... (read more)
Written on: 19/02/2008
I bought some G-star clothes from the Republic site, and I was really pleased!!! This was round about Christmas time as well, so I thought - Ooh, it's going to be hassle! But it wasn't.
I ordered one hoodie and one t-shirt, and they came very quickly by Parcelforce, and they also gave you regular updated emails telling you about the staus of your parcel and everything there is too really know.
And they also gave you a tracking numer, which you could use when you visited the Parcelforce... (read more)
Written on: 10/06/2007 by xxrobxx
I buy lots of clothes in the Republic shop and its good that I can now do this on line. (read more)
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