written by 460McMahan on 14/08/2017
We have a very good experience in the motorhome
written by on 29/06/2013
Good quality products at a reasonable price and excellent customer service
written by on 21/03/2013
I placed an order of £40 at the Republic website before I knew it went into administration, its been more than a week and I fear my delivery will not arrive. I've asked in-store what to do and the workers told me to phone customer services. What should I do?
written by on 21/03/2013
I place on order on 15/02 for next Day delivery,,,,I haven't receive it yet but you Take money from my account!!!what Shall I do???please advise ASAP
written by on 19/02/2013
For many years I have been shopping at Republic for all of my family. At Christmas I purchased £200.00 worth of vouchers for my student daughters. Now that they have gone into administration they are worthless. I find it unbelievable that shops can take your money for these things and not return either the cash or give you goods to there value. The shop assistant in Aberdeen did advise me to contact the Customer Services line, but low & behold no answer. The government needs to put a stop to this kind of thing.
written by katy1980 on 19/02/2013
Republic really are the lowest of the low. Over the years I've spend thousands with them. Recently, few weeks ago, I placed an order of £250 (which I've received) and last week an order of £105 (not received). They marked my £105 order as "dispatched" and even provided a tracking number - but never actually shipped the goods. They do this so that they can charge your card - knowing FULL WELL you will not receive the goods. As for my earlier £250 order (which I did receive) I have a couple of items to return (but I'll be damned if I do because I wouldn't trust them in a million years to refund me!) IMPORTANANT: If you paid by credit card they will refund you. Legally credit card companies HAVE TO to refund for orders between £100 and £30,0000 (however many credit card companies do cover you for lower value items too - so MAKE SURE YOU CONTACT THEM if you order was below £100.) If you paid by debit card.... good luck getting your money back.... However if they've traded illegally (like they have with me - charging my card - knowing I won't get my goods) then perhaps you should get on to Trading Standards (and make sure you let Republic know you are aware of their wrong doing) I've also hear that people are not allowed to use their gift vouchers in-store either - unbelievable! Here is the email for Repulsive, I mean Republics administration team (these are the only people who can deal with your request so try them, and if no luck contact your credit card company for a charge back): [email protected] I despise, I really do!!! Good luck everyone. Don't let the scum bags keep your money (especially when they've taken it knowing full well you were never going to receive your goods).
written by jordanlunn on 15/02/2013
Im writing as a very antagonised client to ask about my unused gift voucher that I received at Christmas. I think that it is absolutely ridiculous that you will not allow customers to spend their recently bought gift vouchers. You haven't give your customers enough notice to spend them,it's disgraceful. I am extremely upset with your poor customer service. Im sure you have many exasperated customers to deal with,but £50 is a extensive amount of money to just lose to you. Therefore, I would love you to consider,either returning me my money or letting me spend it in one of your stores. Please respond as soon as possible, thank you.
written by on 15/02/2013
I ordered a item yesterday from republic before I knew it had gone into administration. The goods have not been delivered but the money taken from my account. I have no tracking reference or confirmation e-mail. What should I do now? I cannot find an e-mail address for customer service online, if anybody has one could they please post it.
written by kimbaines on 13/02/2013
I ordered a dress yesterday from republic before I knew it had gone into administration, I went to track my order but the website is now down. It was also for next day delivery (should be here now) and it isnt. Will I receive my item? What do I do?
Written on: 14/02/2013
In same situation ordered £75 stuff should be delivered today 14/02/13 can't get hold of them on phone yet they took money out yesterday 13.2.13 when they were officially in administration not sure what to do any ideas?
Written on: 14/02/2013
I have done he same, ordered jeans yesterday for delivery today, and they have not arrived - I want my money back!
Written on: 14/02/2013
same here guys order never delivered and silence from them, call your bank and let them know that you want a charge back to your debit card, if you used a credit card then call the relevant company, there is a procedure you need to do but the bank will explain that as they have to me. there is still a chance to get your order, but you have to go into a republic store and see if they can trace it for you and if not then try and get a refund from them. The bank needs a notice of insolvency and proof of purchase. (if you cant get a response on email from republic go into a store and ask for one from the manager - they are legally required to provide one to you).
Written on: 14/02/2013
I have just spoken to customer services as i also ordered in store yesterday for next day delivery to be told i wont be receiving my delivery today and that i cant have a refund either.They are hoping to find more out in the next few weeks so to keep hold of my receipt. What an absolute joke my item was a Valentines present for my partner. Im so angry111.
Written on: 14/02/2013
What number did you call? Did they say that the couriers are refusing to deliver? How frustrating!
Written on: 14/02/2013
I'm exactly the same here, please let me know if any of you receive the goods
Written on: 14/02/2013
im in the same boat, ordered a dress and jumper but website is down and customer service number isnt working
Written on: 14/02/2013
You can send an e-mail to [email protected] or ring 0113 298 2450 so I've been told hope this helps
written by Alic66 on 29/01/2013
Ordered a jumper on 18th jan & never received it. Have emailed customer service numerous times & eventually got a reply saying it was delivered on 23rd jan by courier and left as authorised! I never authorised anything to be left. Eventually phoned customer services who suggested I check if it had been left with a neighbour which I had already advised them in an email that I had done this. Now saying they will have to speak to the courier firm & ask them to investigate. They will not refund my money so have paid for something I've never received! Will not be buying from them again
written by on 17/01/2013
Ordered a jacket 7 days ago, have been given an invalid tracking number emailed 3 times & they haven't got the decency to reply! Would not use this company again nor recommend them to friends.
written by on 26/12/2012
Today i was trying to buy a few items from thew republic sale, i added about 5 to my basket and was just about to check out and pay when it crashed. I then though oh it will only last a few minutes...no it has lasted all day. Then when it finally did start working again none of my items were in my basket and i had to search around AGAIN for them. When i did finally find them they weren't in my size. What a load of utter rubbish!! Because of their stupid, rubbish website i have now wasted my time and they have missed out on my money.
written by Hazzarr on 16/12/2012
The clothing itself is great, customer service, delivery and management is awful. Over a week and a half ago ordered £120 worth of stuff to the next day delivery, Republic claimed it was dispatched 7 days ago but still hasn't arrived, they won't reply to emails and will completely blank you.
written by phillip_craswell on 04/12/2012
How amazed was I when looking last minute for a gift for my partner to find that republic.co.uk offer free next day deliver if order is placed before 5pm and over £60. Too good to be true, well it turns out it is...... 17:30 on the day of delivery and after having spent all day at home waiting I finally decide to call them. "Sorry Sir your order is still in the warehouse due to a backlog of orders and will be with yo tomorrow", the only issue being no one is here to collect for the next 2 days and my partner goes away for Xmas before it will be delivered. OK can I cancel the order, no sorry Sir, OK can I choose a redelivery time, no sorry Sir, What can I do? Well I can wait for them to attempt delivery tomorrow, although I know I wont be in, then attempt to arrange a redelivery with them direct........ Yet another example of a large company taking the p@@# out of the customer, should have gone into town and done the shopping the old fashioned way... Avoid republic folks, totally useless.....
written by on 25/10/2012
DOSE REPUBLIC SHIP TO WESTERN AUSTRALIA? IF NOT IT SHOULD!!
written by on 13/08/2012
The girl claiming to be a manager talking to another staff about non working things while myself and son stand there asking for amounts of help.
written by Crissalexa on 04/08/2012
How can I cancel a order on the republic uk clothing site when the order hasn't dispatched yet. I just ordered two of the same pieces of clothing due to the site crashing as I was checking out.
written by on 06/07/2012
i baught a dress for my daughter,it wasnt to her taste so i sent it back she had not even tried the dress on only to be told by the snotty sales assistant at the white rose store that it had fake tan inside the dress so couldnt be returned,my daughter is allergic to parrabin which is found in most cosmetics and clearly the store had sold the dress n this condition to begin with,i got on the fone and got nothing but back chat of some slip of a girl,i said please look at what my daughter is wearing a genuine barbour coat,a genuine lipsy jacket and genuine ugg boots hardly thing i would waste our time coming bac with a nasty cheap £25 dress for no reason,told she could have a credit note but no refund exactly what policy are they useing,i now have customer services number dont hold much hope out there,my daughter was told tke ya credit note and get out of the shop before we call security she is 15 years old,republic you are a disgrace os a company,note to all check all clothing before you buy as this is what you will get,will never be buying from the store again,ive spent thousands in this store never again !!!
written by on 26/05/2012
Today i brought some black shorts very comfortable and really stylish
written by 4tech on 18/05/2012
On 5th of May I have bought a perfect, very comfortable pair of jeans. The brand is White Label with straight legs. Jeans are very suitable to your body and very comfortable. I think that prize was accurate for this kind of product- 20 pounds. Plus I could get a student discount (10% off) using my Student card. I am a fan of this brand- looking at the style, quality and my comfort I can definitely recommend this store to people in my age 18-25 for sure and to many others who wants distinguish themselves from the crowd.
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Ls28's Comment
Written on: 17/02/2013
this is the email they have said to contact [email protected]
but they are yet to reply...