Returning a clothing item, I had taken the wrong delivery note with me. The Kidderminster branch, worked really hard to help refund my online purchase, even though I had the incorrect paperwork. Using my email order confirmation number, he was able to assist and process the refund there and then, no need for me to make another journey! Thank you fantastic customer service; Very patient and extremely helpful.

This year, Sainsbury's has disappointed me. I did grocery shopping last Saturday, the 16th, to be delivered on Sunday, but they did not turn up. I called them on Monday morning, and the customer service said untrue to me and said that it would be delivered on Monday evening. They did not turn up. Therefore, Sainsbury's is disgusting. I paid for delivery, but they tricked a disabled, vulnerable customer. On Tuesday, I received an email that my shopping delivery had been cancelled. How can someone trust this disgusting supermarket? They need to be closed down. They have made so much mess, offering customers a £200 offer with their Nectar Card, but then emailed them that they made a mistake. Wow, what a joke! Shame on you, Sainsbury's. From now on, I will never shop at their disgusting supermarket and will discourage my work colleagues, family, and friends from shopping there.

When asked for substitutions for food Sainsbury’s should ask for a certain substitute instead of just substituting.for exampe If I want cravendale milk and it’s not in stock if I ask for substitute they can give me and milk but if I ask for a percific milk like Sainsbury’s filtered milk that would be better I would get at least some milk I want instead of no milk .

I am 1 of your customers and shop at your supermarket in Whitgift shopping centre what I want to know is when are you closing in September

After jumping through the numerous hoops designed to make you give up I finally got an offer of an e-voucher for the chicken that was delivered out of date.Needless to say it never materialised in my account and that was the last time after many years of shopping at Shaftsuburys that I used them. Don’t even buy fuel or firewood from their garage purely by principle.

My online order was never delivered. They never reached out . When I called, they finally admitting that the order was never delivered and they would issue the refund within 5 to 10 working days. The refund never arrived, so I called again. After several phone calls where they hung up on me or put on hold for hours, I managed to open a second case, once again they told me the store manager would contact me to apologise and confirm the refund, it never happened. I disputed the transaction with my bank and the supermarket rejected my query saying that the order was delivered . I am currently on hold, over 65 minutes waiting to be transferred to the complaint department. Really poor customer service , trying to get money for orders that have never been delivered. I am shocked . The store Sainsbury’s Nine Elms

Dreadful experience with failed delivery. As a regular weekly customer, we placed an order for delivery and had a time slot for the following day. The delivery never arrived so their customer service was contacted. They said that payment had not gone through and that there must be a problem with our bank account. This was clearly not the case but they argued otherwise in a rather rude and demeaning manner. The representative was incredibly unhelpful and argued that we would either have to travel to store or wait another day for the delivery. We double checked our bank account and of course there was not a problem with it. We found it impossible to complain to their customer complaints line and gave up after holding for over half an hour on the phone. As a regular weekly paying customer we have to ask 'is this the way we should be treated?' NO and we will be taking our business to a more polite company. Hopefully they will value their customers and the quality of the fresh goods will be better. Sainsbury'y fresh fruit is awful and not at all fresh, so another reason to leave them.

Most of the time I have had a pleasant experience with drivers delivering my order. However today the driver wanted to see my passport or driving license because apparently that's become the protocol and he told me to check my emails. I checked my emails and all the delivery information, NOTHING was stated that i need to show the driver my passport. Feel victimised. So he left me with no food. I spoke to online manager who said it may be because you look under 18, to which I replied that would be a valid reason, but the driver didn't state that because of my age he needs to see it and just said its because its protocol to ask customers. The online manager still kept repeating himself its because you may look young. I again repeated myself several times stating the driver DIDNT say that. So upset I have to go and get food from outside in these hard times

Today I had a Hermes 'return' parcel to drop off at Sainsburys in Warlingham. Firstly I couldn't find where the drop off was and then I finally found it in the car park. A really chap who was working at Sainsburys tried to help me return the package, but no luck. Then the manager, saw us and she was brilliant. She had so much patience, (which I was lacking!) and she wouldn't give up, finally she found out how to do it and I was able to return my parcel. She was so kind and I wanted the store to know.

I been working in sainsburys warehouse for nearly three year's worked very hard always gave me 100% I was with agency for 2 year's then sainsburys gave me a contract my probation was 3 months after 4 to 6 weeks they done my first review and my performance was very good attitude was good attendance 100% never been late so that was all good up until 4 weeks Then I was supposed to have 2nd review after 12 weeks which I never had because off lack off management I kept asking them for my review but they never done it now in my 5 month when my probation is finished they are saying to me I have been unsuccessful when they never gave me a fair chance nor done my 2nd review to tell me where I'm standing as a performer and the shocking bit is yet to come they have done my 12weeks review without even telling me so tha review was done without me and they extended my probation by 4 weeks in that so called 12 weeks review which I wasn't made aware off now they are trying to say goodbye to me and not even investigating the matter that how can there management do a review without even getting me involved that's jus disgusting I have been top worker for years but I don't know why I'm being treated so unfairly the management at tha warehouse bring their own people on top gives them better jobs then us jus because off personal reasons which everyone knows at that warehouse but people don't speak up as they know they wil lose their jobs but I have nothing to lose now I wil speak up for myself I wil disheartened after working so hard for sainsburys

My local sainsburys didn’t have any 1 pint size full milk. So I bough a carton of Graham’s Farm milk very impressed with their milk really tasted good. I buy a small full fat milk to bake scones. Will be trying their other milk too as impressed with the quality Hoping Sainsburys will be stocking it long term.

Using self checkout or not picking up a receipt is a big mistake. If another person uses the till after you its not posible to reprint your receipt.You will then have to explain to the police why you have no receipt or why your pack of socks have not had the security tag deactivated. The staff ask, do you want a receipt. They should check for security tags or force you to have a receipt. At the self checkout it would be usefull to be informed if security tags are on your purchases. Very poor customer service.

I did a Xmas online order on 13 December 2021. due to Covid and family not being able to travel, I wished to cancel and request a refund of my deposit. On reading their FAQs it says the cut off date for cancellations is 10th December!! 3 days before I ordered so in other words there is no option to cancel. I have tried speaking to Sainsburys via social media and their Food to Order Team telephone line only to be fobbed off and told there is nothing they can do. I won't be shopping at Sainsburys ever again,

Dreadful customer service, the worst of all supermarkets by far. They send inappropriate substitutions and then ignore you when you ask for a resolution. They don't listen, don't care about helping their customers, and fobb you off. Awful company, there are plenty of better (and cheaper) options out there. Shame on you Sainsburys its no wonder you are losing all your customers.

I would like to mention the staff at Sainsbury express in Stockwell London. They are all so cheerful and helpful. Especially Two people I del with. One is hard working and always has a smile, same as the other. I look forward to going there as they always make me smile.