Written on: 19/12/2011 by catelgatto (1 review written)
I´ve ordered from topshop ~month ago. It wasn´t my first order there, but never before i´ve had no problems like that. It is over 20 days since they informed me that my order was dispatched. Still i haven´t received anything. Finnish mail informed me that a package with a tracking number i provided never entered territory of Finland. I was trying to call customer service several times with no effects. Every time i was informed by answering machine that i´m 19th in the queue. I have sent… Read Full Review
Written on: 22/10/2011
I've been sending this e-mail to topshop.com for almost two weeks now explaining my situation. I am still waiting for an answer. "Hi, I've tried to reach you several times, but it's completely impossible, nobody ever answers my e-mails and your "costumer service" phones don't exist. Topshop is actually my favorite brand, I always recommend it to everybody who doesn't know it, because of its quality and style, I also like the welcoming environment of your stores. I've spent thousands and… Read Full Review
Written on: 20/10/2011
I finally ordered a pair of boots I had been eyeing for some time. They are available in every size online in both black&brown. I placed my order over the phone without a hitch.... Almost a week later I get an email from Topshop stating that this item is no longer in stock and that my order is being cancelled. So then why wasnt i informed of this when placing my order? They had no problem charging my credit card the $280. I'm still waiting to be refunded and it's been 1 1/2 weeks. According… Read Full Review
Written on: 24/09/2011
Buying at topshop.com has been the worst experience ever. I ordered from Topshop.com twice (total worth GBP 300), and never received the ordered items. As I never received an answer from the "customer service", I told my credit card company to charge the amount back to my account, as I did not want to spend 300 quid for nothing. This resulted in future orders being cancelled, obviously they have some kind of blacklist. Vile!… Read Full Review
Written on: 25/04/2011
i ordered a couple of cheap items more than a month ago and still not even an email response. i gotta say that's pretty bad, topshop… Read Full Review
Written on: 22/03/2011
I was a bit scared ordering online from topshop UK, as the previous reviews said they never received their order. I ordered 2 sale items and 1 full price item. I received dispatch notification 2 days after order, and my order arrived a week and a half later- which was fine for an international order. The quality of the garments is great for the price i paid- i wouldn't get that quality that cheap here is aus!! so more than happy with order and will shop again!… Read Full Review
Written on: 17/03/2011
My order is an international order, it's going to North America. According to their website, it says it takes 5 to 7 Business Days for it to be delivered to North America. It's been more than that, almost a month and still nothing!!! I contaced their customer service and even filled out their online forms and still no response after a week. It's just some stupid automatic reply.
I ordered online before from TopShop's sister store, it's called MissSelfridge, they are both part of Arcadia… Read Full Review
Written on: 22/02/2011
I have received an email notification from topshop that the order has been sent out on the 15th Jan 2011. still waiting for my shoes bought for 52Ł ;/ amd it's 22 FEB ...
Customer Service is not responding except standard email notification sent to me just right after I have send out an email in first place.
anyway... There was no problem with them charging my credit card (yeah..that was quick) I wonder If I ever get the parcel or refund. I would rather have shoes instead but now… Read Full Review
Written on: 05/02/2011
Desperately wanted a coat from Topshop, went to Bristol and Oxford St, both sold out. Luckily they had some in stock on-line! I ordered it immediately and when it arrived (few days late) they sent the wrong size, no option for an exchange so I went to re order a new one... sold out! I was devastated. After much complaining they gave me £30 compensation and 10% my next order.. couldn't argue really but would rather just have the coat!… Read Full Review
Written on: 01/02/2011
Now that I've read these reviews, I'm starting to worry about my own order. I ordered January 12, and it's January 31st and the package still hasn't come. I can't believe such a store selling high-end fashion would have such terrible customer service and failed communication with its customers. I DEFINITELY would not recommend buying online unless you want to be extremely disappointed. I should have read these review before buying… Read Full Review
Written on: 23/01/2011 by parkingspace (3 reviews written)
Appalling service from Topshop.co.uk.
Topshop emailed to say my order was being dispatched. Still nothing 2 weeks later.
Now 3 weeks later Topshop emailed to say they are refunding my money - no reason, nothing mentioned whatsoever.
I emailed to ask why they are refudning and why they have not sent my goods.
After another few days they reply and claim there was a problem with my address and the courier is returning the parcel.
My address is long registered on Topshop and have had many… Read Full Review
Written on: 17/01/2011
PLEASE DONT BUY FROM THEM ONLINE! I ORDERED NEARLY £250 WORTH OF CLOTHING FOR XMAS PRESSIES BEGINNING OF DECEMBER WHICH NEVER CAME AND I STILL HAVE NOT BEEN REFUNDED! ITS NOW MID JAN AND THEY ARE NOT RESOONDING TO MY EMAILS AND DOING EVERYTHING THEY CAN NOT TO REFUND ME! THIS IS DISGUSTING IV PAID SOOO MUCH MONEY FOR THINGS I DONT HAVE!!!!!! IT GOT NICKED OR WHATEVER GOD KNOWS! BUT THE GOODS NEVER CAME AND THEY ARE STILL NOT GIVING MY MONEY BACK!!! DONT BUY FROM THEM!! THEY GOT A BUNCH ON… Read Full Review
Written on: 30/12/2010
Ordered on 16th December now 30th and still waiting, as i placed a large order i got free delivery, still waiting. Cant get through by phone and just getting a standard response to my emails.................arghhhhhhhhhhh… Read Full Review
Written on: 12/12/2010
Topshop has been my worst on line experience ever. I ordered some shoes 4 weeks ago and I am still waiting on them. When I tried to contact them on several occasions they tell me they have a overwhelming amount of emails to deal with and there is no need to contact them again they will answer my email as soon as possible. Hmmm I wonder why they have so many emails to respond to. The last contact was made 6 days ago and I still have not heard from them. I think they hope i will forget or just… Read Full Review
Written on: 03/11/2010
every time i try to order they tell me that it hs gone through then i never receive the item, once i did manage to place a successful order but the delivery driver left the package in a bin in my front garden so the package was stolen. i have never known such an awfully badly run operation. all the people in the call centre don't have a clue what the are talking about and will keep you waiting for hours. Most infuriating… Read Full Review
Written on: 26/04/2010
Watch out................don't buy a giftcard, they expire if unused for 24 months but do not show a date on the card. Topshop are happy to take your money in the first place but don't want to honour the card after 24 months. Stick to cash gifts… Read Full Review
Written on: 10/04/2010
Terrible service, twice i have had problems with delivery from Topshop, the first time i spent weeks e mailing and phoning customer service to find out where my items weres, never did receive the items i paid for and had to ask for my money back, this time i am still waiting for items i ordered, i paid for next day delivery and 4 days later still waiting for a delivery!would not recommended to anyone… Read Full Review
Written on: 25/12/2008
great shop, popular obviously but pretty samey everyone ends up wearing the same thing so it could all go the other way, needs to organize pricing so that it makes sense to charge so much for one item compared to another… Read Full Review
Written on: 20/06/2008 by Sky2009 (1 review written)
I purchased goods twice from the Topshop website. The first time they delivered the wrong item. The second time they delivered three days late than it should have been since I paid extra for next day delivery. Terrible experiences! Will definitely not shop again online and not recommend to others… Read Full Review
Written on: 24/01/2008 by Tania (78 reviews written)
I recently ordered a couple of items from www.topshop.com that I couldn't find in the store.
Have never ordered clothes over the internet before so was a little apprehensive, but as Topshop is one of my favourite stores and is a reputable company I decided to go for it. I opted for express delivery as it was only slightly higer in price than 2 - 3 day delivery. I was notified as soon as the products were dispatched & goods arrived the following morning, no problems.
Most definitely would… Read Full Review
As rated by real users
" Not a scam " Read More
" Product is exact as seen online " Read More
" Small size bag with BIG CONTENT " Read More
Written by Oliviavict11
" Simple and nice jumpers " Read More
" Ray Ban Multifocal Glasses " Read More