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Written on: 28/06/2012
My order is an international one and that means it takes up to 9 days to arrive, When nine days passed and still had not received my order I decided to email Topshop, so as to help me track my order and inform me about its date of arrival. However, they never wrote back to me. Today, almost 15 days after my purchase I have send them a second email hoping to get a response. Their emails find their way to my inbox in order to advertise their products, but giving a response to an unsatisfied… Read Full Review
Written on: 12/04/2012 by LydiaBae (1 review written)
I'm having a problem with Topshop.co.uk. I placed my order few weeks ago, still hasn't arrived yet. tried to contact them but number wasn't found. sent many emails but there is no reply. I'm really frustrating about this... I spent a lot of money include currency, never recieved the good. is there anywayI can contact? do they even have a phone number? not toll free call. this doen't work at all! or I want to to get refund if I can… Read Full Review
Written on: 09/04/2012
absolutely horrendous..purchased goods worth £126 online and never received it. called them several time and eventually they tell me that my items has been lost which is why it wasn't delivered.called Santander cards, raised dispute and yet nothing's been done. i think i might be able to sort this out in a legal manner now and have spoken to legal advisers about it. never going to buy from Topshop again..NEVER..told my friends about it as well...... .....BIG FRAUD... I would not recommend… Read Full Review
Written on: 12/03/2012
I ordered £210 on line, they send me mail said my order is on it's way on February 21. Now it's been 3 week, every time i email them, only get auto reply and still no one can help. I love topshop a lot, but after few time unhappy shopping on line experience, I rather choose ASOS.... their customer service is much better. I feel Topshop is too proud of them self.... i'm really disappoint with this kind of company. Very unfriendly, especially to oversea customers.... … Read Full Review
Written on: 14/01/2012 by EmmaLaura92 (1 review written)
I ordered my 2 tops (on sale from £30 to £15 each) on 11th Jan and recieved them this morning (which is quite good!) but to my surprise I only recieved one out of the 2 tops, and on the dispatch note one was listed as being "cancelled". I called straight away and was told "I'm sorry I don't know what's happened here.." and was told the only thing I could do was reorder as they hadn't charged me for that one. However on the site the size i ordered is now out of stock, so I ordered the… Read Full Review
Written on: 19/12/2011 by catelgatto (1 review written)
I´ve ordered from topshop ~month ago. It wasn´t my first order there, but never before i´ve had no problems like that. It is over 20 days since they informed me that my order was dispatched. Still i haven´t received anything. Finnish mail informed me that a package with a tracking number i provided never entered territory of Finland. I was trying to call customer service several times with no effects. Every time i was informed by answering machine that i´m 19th in the queue. I have sent… Read Full Review
Written on: 22/10/2011
I've been sending this e-mail to topshop.com for almost two weeks now explaining my situation. I am still waiting for an answer. "Hi, I've tried to reach you several times, but it's completely impossible, nobody ever answers my e-mails and your "costumer service" phones don't exist. Topshop is actually my favorite brand, I always recommend it to everybody who doesn't know it, because of its quality and style, I also like the welcoming environment of your stores. I've spent thousands and… Read Full Review
Written on: 20/10/2011
I finally ordered a pair of boots I had been eyeing for some time. They are available in every size online in both black&brown. I placed my order over the phone without a hitch.... Almost a week later I get an email from Topshop stating that this item is no longer in stock and that my order is being cancelled. So then why wasnt i informed of this when placing my order? They had no problem charging my credit card the $280. I'm still waiting to be refunded and it's been 1 1/2 weeks. According… Read Full Review
Written on: 24/09/2011
Buying at topshop.com has been the worst experience ever. I ordered from Topshop.com twice (total worth GBP 300), and never received the ordered items. As I never received an answer from the "customer service", I told my credit card company to charge the amount back to my account, as I did not want to spend 300 quid for nothing. This resulted in future orders being cancelled, obviously they have some kind of blacklist. Vile!… Read Full Review
Written on: 25/04/2011
i ordered a couple of cheap items more than a month ago and still not even an email response. i gotta say that's pretty bad, topshop… Read Full Review
Written on: 22/03/2011
I was a bit scared ordering online from topshop UK, as the previous reviews said they never received their order. I ordered 2 sale items and 1 full price item. I received dispatch notification 2 days after order, and my order arrived a week and a half later- which was fine for an international order. The quality of the garments is great for the price i paid- i wouldn't get that quality that cheap here is aus!! so more than happy with order and will shop again!… Read Full Review
Written on: 17/03/2011
My order is an international order, it's going to North America. According to their website, it says it takes 5 to 7 Business Days for it to be delivered to North America. It's been more than that, almost a month and still nothing!!! I contaced their customer service and even filled out their online forms and still no response after a week. It's just some stupid automatic reply.
I ordered online before from TopShop's sister store, it's called MissSelfridge, they are both part of Arcadia… Read Full Review
Written on: 22/02/2011
I have received an email notification from topshop that the order has been sent out on the 15th Jan 2011. still waiting for my shoes bought for 52Ł ;/ amd it's 22 FEB ...
Customer Service is not responding except standard email notification sent to me just right after I have send out an email in first place.
anyway... There was no problem with them charging my credit card (yeah..that was quick) I wonder If I ever get the parcel or refund. I would rather have shoes instead but now… Read Full Review
Written on: 05/02/2011
Desperately wanted a coat from Topshop, went to Bristol and Oxford St, both sold out. Luckily they had some in stock on-line! I ordered it immediately and when it arrived (few days late) they sent the wrong size, no option for an exchange so I went to re order a new one... sold out! I was devastated. After much complaining they gave me £30 compensation and 10% my next order.. couldn't argue really but would rather just have the coat!… Read Full Review
Written on: 01/02/2011
Now that I've read these reviews, I'm starting to worry about my own order. I ordered January 12, and it's January 31st and the package still hasn't come. I can't believe such a store selling high-end fashion would have such terrible customer service and failed communication with its customers. I DEFINITELY would not recommend buying online unless you want to be extremely disappointed. I should have read these review before buying… Read Full Review
Written on: 23/01/2011 by parkingspace (3 reviews written)
Appalling service from Topshop.co.uk.
Topshop emailed to say my order was being dispatched. Still nothing 2 weeks later.
Now 3 weeks later Topshop emailed to say they are refunding my money - no reason, nothing mentioned whatsoever.
I emailed to ask why they are refudning and why they have not sent my goods.
After another few days they reply and claim there was a problem with my address and the courier is returning the parcel.
My address is long registered on Topshop and have had many… Read Full Review
Written on: 17/01/2011
PLEASE DONT BUY FROM THEM ONLINE! I ORDERED NEARLY £250 WORTH OF CLOTHING FOR XMAS PRESSIES BEGINNING OF DECEMBER WHICH NEVER CAME AND I STILL HAVE NOT BEEN REFUNDED! ITS NOW MID JAN AND THEY ARE NOT RESOONDING TO MY EMAILS AND DOING EVERYTHING THEY CAN NOT TO REFUND ME! THIS IS DISGUSTING IV PAID SOOO MUCH MONEY FOR THINGS I DONT HAVE!!!!!! IT GOT NICKED OR WHATEVER GOD KNOWS! BUT THE GOODS NEVER CAME AND THEY ARE STILL NOT GIVING MY MONEY BACK!!! DONT BUY FROM THEM!! THEY GOT A BUNCH ON… Read Full Review
Written on: 30/12/2010
Ordered on 16th December now 30th and still waiting, as i placed a large order i got free delivery, still waiting. Cant get through by phone and just getting a standard response to my emails.................arghhhhhhhhhhh… Read Full Review
Written on: 12/12/2010
Topshop has been my worst on line experience ever. I ordered some shoes 4 weeks ago and I am still waiting on them. When I tried to contact them on several occasions they tell me they have a overwhelming amount of emails to deal with and there is no need to contact them again they will answer my email as soon as possible. Hmmm I wonder why they have so many emails to respond to. The last contact was made 6 days ago and I still have not heard from them. I think they hope i will forget or just… Read Full Review
As rated by our community of reviewers
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" Good customer service & good value 4 £ High quality spec " Read More
" Service impécable " Read More
" Order didn't come at all!! " Read More
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Written by KorenYalin