B&Q Reviews - www.diy.com

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★★★★☆
3.7 / 5
74% of users recommend this
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★☆☆☆☆

“Kitchen DO NOT B&Q IT !!!! *******WARNING*******”

Written on: 07/09/2011 by pinkandfluffy (1 review written)

***************Warning do not use this supplier*********************** Would have marked it in minus figures if I could Had a so called kitchen fitted in March now Sept still not happy have been in my opinion lied to and treated like a word I would not be allowed to write. Store was fine and filled me full of confidence, do not believe a word they say in regard to making sure work is done correctly. Fitters are rushed and openly admitted along with the installation person who oversaw the job… Read Full Review

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★★★★★

“member of staff”

Written on: 24/08/2011 by petersue (1 review written)

seb on the kitchen dept at b and q colchester was the most helpful shop person we have met and his knowledge of your products was second to none… Read Full Review

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★★☆☆☆

“wednesday shopping”

Written on: 18/08/2011 by johndab (1 review written)

Started well was able to find produce but when I wanted further information i.e a bar code in order to pay things went wrong.To solve this problem it took 45minutes of my time which I found very unsatisfactory… Read Full Review

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★★★★★

“We like B & Q”

Written on: 14/08/2011 by Hugo (1 review written)

We found the staff very helpful at the checkout and on the shop floor. The staff have always been very courteous. On the whole we like B & Q's variety of goods - not always the best but affordable if money's tight. We are pensioners so it's great to be able to get our discont on Wednesdays. The plant section very good and well set out and the staff very knowledgable about plant varieties. So yes we would recommend B & Q to our friends and family. Wish we had one a bit nearer… Read Full Review

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★★★★☆

“diamond card - wtn733”

Written on: 13/08/2011 by johnpollard5050 (1 review written)

My wife and i went into warrington B&Q ON 12/08/2011, we purchased a variety of goods. We went to the tills to pay only to find out that our diamond card could not be used today and told that it has gone back to wednesdays only, this was not advertised anywhere. For over a year we could use the card any day of the week, we were told that a new manager has taken over and staff have been instructed to only take the card on wednesdays. This new manager did not have the forsight to either… Read Full Review

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★★★★★

“Good Service”

Written on: 03/08/2011 by JackDaniels1 (1 review written)

Just been into the Workington branch of B&Q (WKT415) looking for bedroom wall cabinets, after a really bad experience at B&Q in Washington,Tyne and Wear,2 weeks ago where staff on the kitchen and bedroom section,failed to help in any way and suggested I visit Ikea. They preferred to talk about their social lives,rather than help me with my enquiry.I work over Cumbria for part of the week,so went into their store in Workington.It was 7.30pm at night but was served by Maria on the bedroom… Read Full Review

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★☆☆☆☆

“terrible staff attitude”

Written on: 28/07/2011

I have just been to B&Q trimdon street,Sunderland to buy electric cable and clips,I asked a member of staff called "Maureen" quite politely if I would need 8/9mm clips for the cable,my partner and myself were astounded at her abrupt and nasty attitude toward my simple question,her body language and stare she gave us was very intimidating,perhaps she was having a bad day,this is not by any means an excuse for appalling customer service… Read Full Review

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★★★★☆

“Terrible experience”

Written on: 16/06/2011 by trevand111 (2 reviews written)

I went into the local B&Q store and purchased baathroom fitments etc. At the cash desk I was told that there are no bags to pack my goods in. This not being bad enough a poor woman in the same position dropped 5 litres of paint on the floor trying to carry them without bags. The paint exploded and coverd my suit and shoes in pink emulsion.Not a good day… Read Full Review

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★★★★★

“great stores to decorete to house”

Written on: 15/06/2011

i live just behind the B&Q i feel myself very lucky,i just changed all of my house with B&Q.Tools,paint,screw,bathroom tiles,carpet.I can found everything easily,and custemer service was great they were very friendly and helpfull.Compare the other companies the price is cheaper and you cant find anything for other store but B&Q has everything you need for houseware… Read Full Review

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★★★★☆

“Good store, STA418”

Written on: 30/05/2011 by 3302arthur (1 review written)

This is a good store and has friendly staff. It is well laid out, making it aesy to find what i need… Read Full Review

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★★☆☆☆

“OVERPRICED! The Chiswick store has introduced...”

Written on: 25/05/2011

OVERPRICED! The Chiswick store has introduced automated checkout with one manned counter checkout, total rubbish, 5p for a carrier bag, God! how misrable can you get for the prices's your charging. Every thing I bought there I found far cheaper at a later date while out and about. Once bitten… Read Full Review

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★☆☆☆☆

“Beware! Much of their stock is simply other companies'...”

Written on: 17/05/2011

Beware! Much of their stock is simply other companies' products re-badged. As a result they have no idea what is in stock and what isn't. I ordered a patio kit, shown on the website as in stock and available for delivery in one week. Three weeks later and I had heard nothing so investigated. I was told it had been out of stock for two months and would be for at least another month! And yes, they TOOK THE MONEY ON DAY ONE, KNOWING IT WAS OUT OF STOCK FOR MONTHS… Read Full Review

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★★★★★

“Second to none customer service!!!!! PLM181 Very Good.”

Written on: 13/05/2011

Second to none customer service!!!!! PLM181 Very Good… Read Full Review

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★★★★☆

“Good choice of products at good prices.”

Written on: 08/05/2011 by Smokey19 (4 reviews written)

Good choice of products at good prices… Read Full Review

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★★★★★

“i bought 3 rolls of wallpaper at £49.98 each and was...”

Written on: 04/05/2011

i bought 3 rolls of wallpaper at £49.98 each and was delighted to get 3for2 as it was on offer woo hoo i saves £50 love a bargain and my wallpaper is stunning… Read Full Review

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★★★★★

“Wednesday at B&Q ia that bit special for us senior...”

Written on: 29/04/2011 by pondliferon (1 review written)

Wednesday at B&Q ia that bit special for us senior types,especially the discount.The staff, at the checkout it was Suzie W, couldn't have been more cheery and helpful ,if I'd let them ,my purchases being heavy would have been delivered to my car even though it was busy.Thanks folks for a very pleasant shopping trip.
Ron Hodgson
e-mail . jimmylegs41@yahoo.co.uk… Read Full Review

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★★★★☆

“We visited the store in Darnley today (Code: DRN698)...”

Written on: 25/04/2011 by FM (1 review written)

We visited the store in Darnley today (Code: DRN698) to see the bathroom suites. We chose one from the Cooke and Lewis range and we got it for half price, PLUS 15% off with a voucher. The icing on the cake was the price breakdown on the wall had ommitted a price for the top panel and Moira, who served us, honoured the price quoted. She was very nice and efficient. We are now just waiting on the goods being delivered… Read Full Review

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★★★★★

“i went to the sutton in ashfield branch to buy doors...”

Written on: 10/04/2011

i went to the sutton in ashfield branch to buy doors today and the staff were all very helpful one in paticular loaded our doors for us onto a trolley and into our car will go back his name was rob keighley… Read Full Review

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★★☆☆☆

“Joined the review centre saw the great cashback reward...”

Written on: 05/04/2011 by nickicuthbert (4 reviews written)

Joined the review centre saw the great cashback reward scheme and also the lovely 15% off offer for B&Q just in time I thought the offer finishes today but because we were purchasing wallpaper and colours can be a bit iffy on the computer we thought we will pop to B&Q get the codes for the stuff we want then order everything online when we get home, we were spending quite a bit so thought the 15% off will come in handy. I get home fire up the laptop put all my codes in for all my goods just shy… Read Full Review

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★★★★★

“joyti was once again very helpful and would recomend a...”

Written on: 31/03/2011

joyti was once again very helpful and would recomend a friend or family… Read Full Review

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