B&Q Reviews - www.diy.com

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★★★★☆
3.6 / 5
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★☆☆☆☆

“WALL PAPER ”

Written on: 13/06/2012

got wall paper put it on it has shrunk .Went back to shop got told they have to send it off to test . sat with no paper on my wall it will take up to one week or 1 month or 2 or 3 .will never shop at B & Q… Read Full Review

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★★☆☆☆

“Check out”

Written on: 06/06/2012

It has just taken me 20 mins to get out of store. only two check out tills in use. Is it me or what this always happens. Complained to "Manager" who went on the defensive and was rude. All he had to say was 'sorry sir we will take what you have said and will do our best to improve the service', even if they don't. But oh no this "Manager" took it as an affront that someone dare complain. To top it all got home only to find there were some bits missing from the bathroom drawer unit I… Read Full Review

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★★★★☆

“service quality”

Written on: 11/05/2012

I went to your store on the edge of Cheltenham where I was helped by a man in the plumbing department. He was very patient and helpful. I waas served at the checkout by a young lady dressed up for the day. She was delightful. Well done B… Read Full Review

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★☆☆☆☆

“Go somewhere else!”

Written on: 20/03/2012

I'd just like to take a minute to inform those thinking of ordering a kitchen and having it fitted by B&Q to stop, right now! Seriously...STOP! I'm in the middle of dealing with them for a new kitchen for my house with a view to selling it on. We have a very small kitchen and have been charged over £7,000 for full installation. We reluctantly agreed due to the 4 year 0% interest that was offered, but unfortunately have had nothing but problems since. As soon as we signed the contract 2 months… Read Full Review

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★★★★★

“Great Service at B&Q”

Written on: 14/03/2012 by Brookbook (11 reviews written)

Myself and wy wife have been reviewing several Kitchen suppliers over the past few weeks, with little success/=, until we visited a local B&Q Store. The Girl in charge of the Kitcken section made the whole planning of our Kitchen, simple, accurate and above all some £1200 cheaper than another company who we had gained a rough qoute from. In addition we have been able to cost into the price a combo Oven, eg: Gas and Electric. This service is quite simply out of this world, and we as a family… Read Full Review

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★☆☆☆☆

“What a waste of time!”

Written on: 09/01/2012 by jane90125 (5 reviews written)

Had an e-mail from B & Q saying that they were selling their Christmas decorations with 75% off! Brilliant, I thought. So I ordered a tree and four sets of outdoor lights. Got an e-mail confirmation and the money was taken from my account. The tree arrived a couple of days later, but no lights. I waited a few more days and contacted Customer Services who said that they were 'phoning round all the customers who ordered these lights to tell them that they had sold out! Firstly, why didn't… Read Full Review

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★☆☆☆☆

“Plastic Sheds are not value for money”

Written on: 04/01/2012

I bought an 8' by 6' garden shed Resin material. Easy to assemble with two people. Closing the door is not secure and it does not fit well. The storms we had this year well and truly demolished the shed less than 18 months old. Will not buy another one - useless… Read Full Review

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★★★★★

“Andy at the Eltham branch is a star!”

Written on: 02/12/2011 by deirdrg (1 review written)

I am writing to say how positive and helpful Andy was at the B&Q store - ELM436 - about one month ago. I was looking for an electric drill for my daughter and Andy helped me to select a perfect one for her at a really good price. He was really quite a find - and so was the drill… Read Full Review

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★★★★★

“Returns”

Written on: 19/11/2011

Diana and Pauline helped me with returning an item, store code sh988 Southend, they were extremley helpful and assisted me quickly. 10 out of 10 customer service… Read Full Review

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★★★★★

“Team Members Customer Support”

Written on: 18/11/2011 by Susie100 (1 review written)

Ordered by phone with David @ PNZ195, 7.30 am, very helpful, even used his own mobile instore to contact me to confirm item to be purchased was correct. I went in to pay same day, all staff including Steve the supervisor was aware of our purchase and ready for us. Order had been put in store for our inspection. Delivery was to suit us, they rang to check when it would suit. The team at Penzance far outsell themselves compared to other large and sometimes even smaller business… Read Full Review

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★★★★☆

“Pricing”

Written on: 09/11/2011 by dee14dee (1 review written)

Had hoped that I would be able to purchase paint at a belwo average price but found that prices were within the standard range… Read Full Review

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★★★★★

“friendly,and helpful service”

Written on: 27/10/2011

newly opened store at leominster well layed out , staff member sue was most helpful and informative… Read Full Review

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★★★★★

“Curteous and friendly.”

Written on: 18/09/2011 by annfleming (1 review written)

I saw a greenhose on the internet from B&Qs that I liked, so I phoned up the local store FAL406 to see if there was one in stock. On the other end of the phone was a friendly young man who was very curteous, he told me there was one in stock and could he put it past for me to pick it up later. I said I would pick it up in an hour, when I went to the store he had it all ready for me in the trolley, he asked if I needed a hand to my car which was very helpful. I asked his name and he told me it… Read Full Review

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Puttherecordstraight's Response to annfleming's Review

Written on: 21/09/2011

Is his surname Fleming by any chance? Seems strange that all these B&Q (5 star) reviews include the store codes. I suspect they are either written by B&Q staff, or their mothers (i'm looking at you Mrs Fleming!)

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★★★☆☆

“out of stock, out of stock, out of stock etc etc.”

Written on: 16/09/2011 by angiagram (1 review written)

I wanted to look at a flush ceiling light for my bathroom. I bought one in Wickes but it is a bright white light and looks strange. My daughter says they bought their's in B & Q, so we visited the bigger store in Beckton. The shelf was empty of the one we thought looked similar so we asked two young men if they had any in the warehouse. The answer was no so we asked for the industrial light fittings and was told that was for trade. I asked where the bathroom lights were and was told at the… Read Full Review

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★★★★★

“People say buying a Kitchen is difficult, not here...”

Written on: 07/09/2011 by jings100 (1 review written)

Great service from Susan and Claire in the kitchen and bathroom dept.of BIS547 Bishopbriggs. Couldn't have been more helpful. Everything was explained in detail and double checked. 10 out of 10 to both of them If the delivery goes as smoothly I will have no complaints. … Read Full Review

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★☆☆☆☆

“Kitchen DO NOT B&Q IT !!!! *******WARNING*******”

Written on: 07/09/2011 by pinkandfluffy (1 review written)

***************Warning do not use this supplier*********************** Would have marked it in minus figures if I could Had a so called kitchen fitted in March now Sept still not happy have been in my opinion lied to and treated like a word I would not be allowed to write. Store was fine and filled me full of confidence, do not believe a word they say in regard to making sure work is done correctly. Fitters are rushed and openly admitted along with the installation person who oversaw the job… Read Full Review

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★★★★★

“member of staff”

Written on: 24/08/2011 by petersue (1 review written)

seb on the kitchen dept at b and q colchester was the most helpful shop person we have met and his knowledge of your products was second to none… Read Full Review

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★★☆☆☆

“wednesday shopping”

Written on: 18/08/2011 by johndab (1 review written)

Started well was able to find produce but when I wanted further information i.e a bar code in order to pay things went wrong.To solve this problem it took 45minutes of my time which I found very unsatisfactory… Read Full Review

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★★★★★

“We like B & Q”

Written on: 14/08/2011 by Hugo (1 review written)

We found the staff very helpful at the checkout and on the shop floor. The staff have always been very courteous. On the whole we like B & Q's variety of goods - not always the best but affordable if money's tight. We are pensioners so it's great to be able to get our discont on Wednesdays. The plant section very good and well set out and the staff very knowledgable about plant varieties. So yes we would recommend B & Q to our friends and family. Wish we had one a bit nearer… Read Full Review

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★★★★☆

“diamond card - wtn733”

Written on: 13/08/2011 by johnpollard5050 (1 review written)

My wife and i went into warrington B&Q ON 12/08/2011, we purchased a variety of goods. We went to the tills to pay only to find out that our diamond card could not be used today and told that it has gone back to wednesdays only, this was not advertised anywhere. For over a year we could use the card any day of the week, we were told that a new manager has taken over and staff have been instructed to only take the card on wednesdays. This new manager did not have the forsight to either… Read Full Review

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