eMoto UK Internet Shop Reviews

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★☆☆☆☆
1.0 / 5
13% of users recommend this
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☆☆☆☆☆

“I purchased an order from them about 2 months ago -...”

Written on: 30/10/2007 by colonelk (1 review written)

I purchased an order from them about 2 months ago - recieved half of it about 2 weeks later (a bit late - but not too terrible) with a note to say the rest was out of stock and would follow.
2 weeks later, nothing - tried to get through to no avail on several occasions. When I did I was met by a, I felt rude and abrupt salesman who told me that the goods will be with me in a week and hung up.

1 week later nothing had arrived. I rang again and asked for a refund, and the salesman kept… Read Full Review

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Mv Biker's Response to colonelk's Review

Written on: 20/05/2008

I agree with this review because...your comments are all correct - par for the course with e-moto apalling customer service, rudeness and bad communication.

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377058_Njp955's Response to colonelk's Review

Written on: 26/06/2008

They take your money make you wait weeks for your parts then say it was made to order even though it is a standard part, but what this company really wants is for you to ask for a refund and then they keep 10% even if they clearly can't deliver.

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☆☆☆☆☆

“Would love to take up complaints with eMoto myself,...”

Written on: 28/05/2007 by drlogan (2 reviews written)

Would love to take up complaints with eMoto myself, but the rudeness, abruptness and nonchalant attitude of the staff was just not worth my time or effort, and I believe that others should be made aware of the difficulties, they may face should they choose to try and make a purchase - however, following my experience I would not recommend they do. Their website may be full of self aggrandisement, but the reality is they have completely missed the basic principles of customer service, which is… Read Full Review

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★★★★★

“I ordered a Ducati front fender in carbon for my 999,...”

Written on: 26/05/2007 by 749mcladden (1 review written)

I ordered a Ducati front fender in carbon for my 999, WOW the quality was amazing and the fit, I got it within 5 days although their site quoted like 7-10 days. I am really happy, they even sent me some Ducati Corse stickers. I have seen some cheaper parts on the net, but I guess what they say you get what you pay for, I was happy and will go back for more in the future when I save some more £££'s!… Read Full Review

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☆☆☆☆☆

“I ordered an eprom chip for my bike, things were...”

Written on: 23/05/2007 by janeyjenko (13 reviews written)

I ordered an eprom chip for my bike, things were looking good, the automated email claimed the order was being processed, then the money was taken from my account.
A few days later another email stating the item would be dispatched that week. Magic, I thought, the sun is shining, great time to test my new mapping!
A week later.... no sign, so I tried to call, just an answer phone, so I waited another couple of days, before I dropped them an email, they replied to tell me they had apparently… Read Full Review

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