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Written on: 07/03/2011
avoid this place like the plague..... went there with a voucher for a previous complaint about the same establishment and guess what?? walked out suggesting they put the voucher in the bin - WHY - attitude of staff is despicable and the mananger well he leaves a lot to be desired - they should send some mystery diners to pizza hut and take on board their customer service skills - the staff obvioulsy do not see dinders are paying their wages… Read Full Review
Written on: 02/03/2011 by Cook007 (9 reviews written)
Over priced for just some frozen food from a deep fat fryer.
Won't be back!
Staff friendly though… Read Full Review
Written on: 20/02/2011
Just a few points to consider when visiting Brewers Fayre at Cepen Park.
- Restaurant cold
- Kids couldn't use the play facilities
- Service slow
- Food not cooked as requested (Steaks)
- Meat chewy & not edible
- Deserts cold
- Attempted to charge twice
- Couldn't care less attitude
Never again - don't be tempted to visit it was disgraceful… Read Full Review
Written on: 25/01/2011
Main meal arrived & chicken was cold, sent back, waited 15 mins whilst others in the party finished their food only to be given another meal that had been zapped in the microwave & was dry & tasteless - but not cold this time! Staff did not care & were oblivious to any compalints. If you want a nice meal - stay away from here!… Read Full Review
Written on: 15/12/2010
I really feel for the restaurant staff & chefs. The waiting staff have to serve food which they surely know is verging on inedible; even any sauces are served luke-warm, just in case you decide to tip the jug over your head and sue.
The chefs can't have any pride in preparing microwave & waterbath food, and there's no portion control since everything is pre-packed. I even had an argument with a manager about the mash which my children couldn't stomach; "it's freshly prepared" he claimed - I… Read Full Review
Written on: 19/10/2010
Truley atrocious,would never take my family to any chef&brewer ever… Read Full Review
Written on: 13/10/2010 by bizzbees (1 review written)
if you want to go for a meal and get overcharged and then attitude go to the guild at bromsgrove and ask for a waitress called kate, and she will do the rest, to insure you never eat there again… Read Full Review
Written on: 15/09/2010
Guess you get what you pay for, the prices are good but this shows in the quality of food, i question wether any of it is fresh, it all tasted like frozen/ microwaved bland food. Service was ok, fairly quick although that may be because all it takes is a quick zap in the microwave… Read Full Review
Written on: 18/08/2010
Visited TUDOR ROSE, TWO MILLS, WIRRAL 17th August 2010, Very Friendly Staff, Overall Cleanliness Standard Very High, exceptionally good Food 2 meals for 9 quid, we both had Fish & Chips, very tasty Fish, nice light Batter well cooked Chips, faultless. Well Done ! will be a pleasure to visit again… Read Full Review
Written on: 14/07/2010
I visited the Hayle branch with a promotional coupon from a previous visit for for 2 meals and a bottle of wine for £12. Was told there was no wine available and was charged £9 for both meals, I then had to buy my drinks seperate. I wasn't offered any sort of real explanation of why just "no wine"or allowed to buy the drinks a a slight discount. I have since given my thoughts to whitbread who got there "manager" to ring me. he just fobbed me off with they had run out of wine and "they reserve… Read Full Review
Written on: 11/07/2010
I visited this restaurant for the 1st time last night with my family, including 2 children. The staff were very unprofessional and the Manager was rude. None of the staff had a single clue of customer care or professional attitude. One member of staff was standing behind the bar in front of me complaining to the Manager about her hours instead of serving myself or maybe the other 3 customers waiting. Was not impressed at all. Will not be going back even though the food was lovely… Read Full Review
Written on: 01/07/2010
Went to eat with a visually impaired client and his newly trained Guide Dog. Got questioned on the guide dog being there!! I had a vegetable and tomato pasta. Was a extremely small portioin and therefore extremely overpriced for what was paid for it. Would not eat there again. Very disappointing.
… Read Full Review
Written on: 29/06/2010
one word to explain clayton green restaurant in chadderton....and unfortunately i cannot swear on this review!! i rang to book a table for fathers day and the guy i spoke to said they cannot except bookings on busy evens like fathers day....i had booked once before on mothers day so asked to speak to the manager, who said i can book for 12pm only when it opens...which was not our prefer time to eat but as we had 5 children with us we wanted to book the seat facing the play area and he said that… Read Full Review
Written on: 31/05/2010
Just been served a half-chicken meal but the chicken was cold. A replacement arrived but this was also cold. We got our money back (for this meal only) but we will not be returning to this Brewers Fayre or any other in the future… Read Full Review
Written on: 24/04/2010
family meals are great at this inn. plenty of well cooked food in the carvery. puddings a delight. kids play area very good although you are as well to be aware of the mix of childrens ages as smaller kids need some supervision in case of accidents ((you cannot expect busy staff to do it for you)our waitress /server was extremely pleasant and helpful.would recommend it to anyone looking for a family meal place to visit.having visited before will go again . our party was 2 pensioners, 3 other… Read Full Review
Written on: 18/04/2010
A great Sunday lunch served by staff who looked as though they cared. It was very busy and I can understand why if everyone got the same service as my wife and me. First time I have been in a Brewers Fayre for years and it looks like I may visit again soon.
Would recommend to family and friends
… Read Full Review
Written on: 15/04/2010
Dreadful place!! we waited over an hour for a meal, only to be told by the very young girl behind the till, "you haven't ordered any food" (we were standing there with the receipt!!), she was very very rude, so we asked for the manager, and quite frankly, he wasn't much better!! Another man in front us was also making a complaint, to be honest they can't be bothered. The whole place is staffed by kids, who are too busy messing around to worry about customers!! Definately not recommended, I… Read Full Review
Written on: 26/02/2010
our order was delivered to the wrong table, the waiter then tried to give it to us after the person had eaten some. I think this is disgusting it was lucky that we saw it taken to the wrong table otherwise we would have been none the wiser and would have eaten what someone else had already started!… Read Full Review
Written on: 15/12/2009
I ate here with some friends recently and although the food was alright and the price average, I have to say that I am disgusted at the service, although the waitresses were friendly and polite I wanted to voice my concern regarding the length of time our food took, as well as the fact that they forgot our side orders, so I approached the manager 'Adam', when I approached the manager he was very aggressive, argumentative, I could smell ALCOHOL on his breath and to be honest he looked like he… Read Full Review
Written on: 25/10/2009
We took our family to the Haven Grimsby for a birthday meal. Two of us ordered roast beef dinner, which on the meanu stated 'FRESH SEASONAL VEGTABLES' veg was frozen, the yorkshire puddings were frozen and the roast potatoes were forzen! When we complained the waitress acted liked she didn't care - we didn't even get an apology! Would NEVER go there again!… Read Full Review