Furn-On - www.furn-on.com

Furn-On - www.furn-on.com
★★★★☆
4.1
83.0% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
Furn-On - www.furn-on.com - Ask a question now

Media Gallery for Furn-On - www.furn-on.com

Refine your search

Latest Reviews

“Great experience overall”

★★★★★

written by MacN on 01/02/2024

I used the Chat as I had several questions. Easy to use, polite and quick answers. After I placed my order I had a query regarding delivery which was one of my earlier questions. A reply came back swiftly clarifying the situation and agreeing a change in their email details. Again prompt, polite and great customer service. I bought the Chelsea sofa bed which was exactly as we had been looking for. Thank you Furn-On

Was this review helpful? 0 0

“Good value and fast delivery, highly recommended.”

★★★★★

written by JenniferBuckley on 31/01/2023

I ordered a Tortilla TV stand from a well-known home furnishings company and the item was never delivered, being returned to sender after sitting for 3 weeks or so at a courier's depot. It was impossible to get hold of a human being by telephone at the furnishings company, and when I complained to them the best response I had was an automated e-mail acknowledgement. After four weeks or so I managed to obtain a refund. My expereince with furn-on was entirely different. For starters the item I wanted was cheaper than the price I'd paid elsewhere. Secondly, they had the item in stock, unlike the previous company who dispatched the goods direct from the manufacturer. Thirdly, they offered next day delivery via their own courier, and true to this the goods arrived on the next working day. The product was adequately packaged and arrived in good order. Having assembled the item I am pleased with the quality of the product. It wasn't quite the style I had in mind but looks better than I expected now it's in position with the TV on top. Would agree with other reviews, it does feel quite sturdy which is a bonus. The drawer is a good size for DVD's and suchlike. The shelf is just big enough for my retro DVD and VHS players to sit side by side, and the hole in the back for cables is a neat idea. I would gladly buy from furn-on again should the opportunity arise. Thank you.

Was this review helpful? 0 0

“I bought 4 items in the dark mango range.It was just...”

★★★★★

written by 290550 on 30/06/2021

I bought 4 items in the dark mango range.It was just the style I wanted but because it was such a reasonable price and I was worried about quality.I ordered 1 piece to try and although the finish could have been better I was pleased with it so ordered the other 3 items.They arrived very well packed and within a week of ordering.I also found the person I spoke to on the phone was very helpful and friendly.They have transformed my room and I'm so pleased

Was this review helpful? 0 0

“Avoid!”

★☆☆☆☆

written by LuckyRoy on 08/08/2020

I ordered a chest of drawers, delivery was promised on the Friday - however I did not receive the item. I called Furn on customer service to question why I have not received the item. To my surprise the representative was rude and had an appalling attitude. I spoke to a amn at Furn on - instead of initially resolving the issue of delivery he insisted on cancelling my entire order despite me not authorising this action. He raised his voice, was intimidating and used bully tactics to force me into cancelling my order rather than have me write a negative honest review on the customer service provided. Eventually he apologised and stated “the weather is too hot - hence his attitude” and that he can arrange an express delivery for the following day. I waited yet again for the Item on the Saturday only to receive “part” of the chest of drawers. The other part had not been sent by Furn on, which now means another day of waiting for the second part of the parcel to arrive. Having regularly shopped online - I would never use this company again and would strongly advise others not to bother. Customer service at Furn on is unprofessional, they do not deliver in a timely manner and unbelievably one product is sent out in two different parcels. Next time, I will be sticking to more reputable companies such as Made and Wayfair!

Was this review helpful? 1 0

“Beware..Do not purchase here”

★☆☆☆☆

written by enLong245 on 05/07/2019

Beware.. Do not buy products from this website. They sell you whatever cheap quality products that's available in the market without any consideration for the nuisance that will cause to their customers. And once sale is made , should you need to report a defect in the product, the only job their customer services has is to annoy you with repetitive stupid responses and denying the defect. On 13th June, I purchased two items of Lisbon 3 door black wood grain wardrobe. There was a design defect in the product with front door available space width of 112.3 cm and total door width of 37*3=111 cm which left a 13 mm gap in the front. Reported this immediately to customer services and the only response I got is please revisit the assembling instructions to resolve the issue...also asked me to adjust the tightness of screws.. Hahha. Ideally a customer service will raise a design defect to the Manufacturer of the product and discontinue the product immediately from their website until the issue is resolved. Also customer service will apologise for the inconvenience this has caused and offer a discount to help the customer spend that money on getting the defect fixed on their own, especially in cases of furniture that require spending time and money in assembling it. Do not buy products from this website.. Or be prepared to be annoyed by their customer services.

Was this review helpful? 0 0

“Delighted ”

★★★★★

written by Harris-Altlq486 on 30/08/2017

My husband & I are delighted with our table and chairs and they look really good in our kitchen. Thank you for the good customer service and delivery. I will definitely recommend to my friends etc.

Was this review helpful? 1 0

“well priced, good service”

★★★★★

written by SHutch on 10/06/2016

After seeing some items of furniture at a high street retailer, we found them at a significantly discounted price on the Furn-On website. Website is well laid out and easy to navigate. As we were still decorating we requested a date after which we could accept delivery. We were called within a couple of days of this date and the courier delivered in the evening, ensuring I was available after work. Items were securely packaged. I wouldn't hesitate to use the company again.

Was this review helpful? 0 0

“Fantastic”

★★★★★

written by Alyson_D on 10/06/2016

I ordered a TV unit I'd seen online, and Furn-On were the cheapest place I'd found the one I liked. They offered free next day delivery, and elivered to my Mum's address for me as I work during the day. The unit is gorgeous, exactly what I wanted, and excellent quality. I will definitely us Furn-On again when I need something else, very happy.

Was this review helpful? 0 0

“Avoid at any cost ”

★☆☆☆☆

written by Tony164 on 01/05/2016

Wrong table delivered - over a week later nothing was done to resolve problem First of all, let me comment on some previous reviews - it seems that they always try to suggest "faster" option with one man delivery on a pallet. And of course, everybody falls into it after waiting for god knows how long for their delivery. Usual phone call with information "we can get this to you after tomorrow but on a pallet, otherwise it will be next week". You end up then with pallet left on your doorstep and you need to carry all heavy furniture by yourself. But of course, they advertise free two man delivery. Anyway - to the point about my experience as delivery was not the worst one. Boxes were delivered and once I managed to get them by myself to the flat and opened them, I noticed that wrong coffee table was sent. I contacted them first day in the morning the following day to inform them about it and to request to start arranging collection - Person who I spoke told me that somebody would call me back with the time of collection by noon on that day. Nobody called me until late afternoon and when I called them again I was told that they sent me an email and before they do anything I need to send them pictures of the wrong table. That was the first shocker - even if they need pictures - nothing should stop arranging courier company - I think I know what I ordered and it doesn't require any verification (in fact everybody can return anything within 14 days anyway so what was this nonsense with pictures about ??). Anyway - I managed to send them pics and email with an explanation that I needed the wrong table to be collected by next day as I live in small flat and have no storage space for the boxes. They ignored that completely sending me to email back that tables will be exchanged next week and that they will confirm when exactly later on. Until Wednesday, following week nobody got in touch with me so I sent the email giving them final notice that if goods would not be collected by Friday - I will be disposing them and will be cancelling my contract with them. They did not bother to call me all day - so about 4 PM I called them to check if they received my email. She told me that she literally was off the phone with courier company who will contact me in next 5-10 minutes to agree collection time. Of course, it was another lie as nobody contacted me. Today - on Friday - 9 days after delivery - I am getting rid of their wrongly delivered boxes and will start the process of claiming money back from Visa Charge scheme from my credit card issuer - which will be another lengthy process. Do yourself favour - and save yourself from stress. AVOID AT ANY COST - they don't give damn about customer service standards at all.

Was this review helpful? 0 0

“Superb service good quality!”

★★★★★

written by Anniefru on 30/10/2015

The glass dining set with 4 chairs arrived today in France. The delivery man was on time helpful and polite. The furniture is of high quality and looks fabulous. The staff at Furn on were pleasant helpful and dealt with emails promptly. We would not hessitate to recommended the company. They have an enormous choice of designs and although ordered online it may with our expectations. Customers have more designs to chose from than most department stores. We were given a choice of delivery and opted for a longer wait 8 weeks to get a very very competitive shipping price.

Was this review helpful? 0 0

“Very good quality and service ”

★★★★☆

written by Dulcef275 on 24/10/2015

Delighted with table we ordered, good quality and delivered very quickly and well packaged. Read some negative reviews but my experience was very good and would certainly use again, well done

Was this review helpful? 0 0

“We ordered several items in the Hartford Country Oak...”

★★★★★

written by derlyn on 16/10/2015

We ordered several items in the Hartford Country Oak furniture. We changed a couple of items before delivery and the staff were very patient and dealt with our issues in a warm and friendly manner. Everything arrived within the allotted time and all in perfect condition. We were very sceptical ordering from the Internet but I would definitely use this company again. Well done furn on.

Was this review helpful? 0 0

“Good value and service”

★★★★☆

written by gcCruz1987 on 16/10/2015

I found a chest of drawers to match some furniture I already had. When I rang to enquire when delivery would be, the member of staff was very couteous. I received a call to confirm the delivery day, although I wasn't given a time. That didn't really matter as I was in all day but I could probably have checked with the carrier if I had needed to know. The item was delivered by a lady on her own. The item was in good order. Very pleased, and would use this company again but would probably make sure my husband was at home in case help was needed with lifting!

Was this review helpful? 0 0

“Order delivered incomplete with no communication after”

★★☆☆☆

written by GabrielleHarvey1958 on 15/10/2015

I ordered 3 tables. 2 were delivered as planned last week. There is no sign of the 3 rd. to date I have had no response to my queries from Furn on or from the delivery company. How to proceed?

Was this review helpful? 0 0

“Good Service, Good Price”

★★★★☆

written by on 10/10/2015

Only problem was communication - unfortunately emails were sent straight to junk mail, but once we sorted it - all was well

Was this review helpful? 0 0

“White gloss tables”

★★★★★

written by Granualesisgreat on 21/09/2015

Just purchased a lamp and coffee table from furn on. From first point of contact to delivery of tables the company and people within company did exactly as they promised to,an absolute delightful customer experience. Would highly recommend this company and will be a returning customer in the future.

Was this review helpful? 0 0

“Hanover Xantos glass dinning table”

★★★★☆

written by Philmthomas on 17/09/2015

Order placed on Monday and was delivered on Thursday as promised between 8 am and 11 am , fantastic service ......delivery guys were polite and courteous , table was a bit tricky to assemble and I am pretty good at assembling things normally but once finished it looks superb and is of decent quality and very sturdy . Will definitely use Furn on again.

Was this review helpful? 0 0

“Glass dining table & chairs”

★★★☆☆

written by Juliebops on 15/09/2015

I had to chase delivery of the goods. They finally arrived 10 days later than estimated due to carriers not collecting the items from Furn On. When they did arrive, one box was completely open & damaged, but luckily none of the contents were damaged. You definitely need to change your carriers. Assembly was reasonably easy, but would have been helpful if the chairs had been pre-drilled or had pilot holes to save me trying to force screws into the wood. Average goods, average service.

Was this review helpful? 0 0

“Small dining table and chairs ”

★★★★★

written by Davidess on 15/09/2015

I queried the the degree of self assembly of this and got a prompt and accurate reply. A little over the stated delivery period but good communication. Delivery men polite and efficient. The glass table was easy to assemble and the chairs came ready assembled, all set up and ready to use in about 10 minutes.

Was this review helpful? 0 0

“Very happy with purchase of CD cabinet”

★★★★☆

written by Wootenha54 on 05/09/2015

Cabinet is good quality and very sturdy. Delivery was speedy. Only disappointment was the handling by the courier as the packaging came damaged, but the cabinet was not marked.

Was this review helpful? 0 0

Do you have a question about this product or company? Simply type it in the box below and one of our community will give you an answer

Our helpful community of likeminded people will be happy to answer any questions that you have.

Thanks for asking a question.

Once we've checked over your question we will put it live on the site and our strong community of experts will hopefully give you some great answers that you find useful.

We will email you when the question is on the site

overview