Pharmacy2U Reviews - www.pharmacy2u.co.uk

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★★★★☆
4.2 / 5
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“Everything went well”

Written on: 05/09/2011

I asked them if they had the items in stock, they answered me quickly, I placed my order and I got the items fast even though I am not from UK, but my country is in the EU. I would recommend it… Read Full Review

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“Spammers”

Written on: 26/08/2011

After registering on their site (seemed the only way to get a delivery cost), but not buying anything, they have deluged me with spam. I've unsubscribed several times, and I've e-mailed them - but still it keeps coming. Be careful when dealing with this lot… Read Full Review

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Julieatp2U's Comment

Written on: 21/11/2011

Dear Sir / Madam

After registering with Pharmacy2U, a very small number of customers have received unwanted and unsolicited emails offering pharmacy products. We fully understand why these emails may be inconvenient, concerning and perhaps distressing. We can categorically assure you that Pharmacy2U does not sell our customer email addresses to any third party company, especially those advertising such drugs. It is actually illegal in the UK to advertise these kind of prescription only medicines, and we have been working with the our solicitors and the Royal Pharmaceutical Society to have these sites banned from selling to the UK. Pharmacy2U takes significant measures to ensure customer data is protected, including the use of multiple antivirus and firewall solutions, encryption of key data and network design which is tested by specialist security companies.

The most likely cause of these emails is that you have programs which installed themselves on your computer that contain "Spyware". Spyware software is often installed by very devious means and most users will not know if it has been installed. This software can identify what Internet sites you are viewing as well as your email address, and send this information back to the Spyware originators
and to other people who then send you spam emails. We have had a very small number of customers (single figure) who have reported this issue. Upon our advice they ran an anti-spyware utility and discovered their computer did have malicious software installed on it and was sending out information about them to 3rd parties who in turn were sending them spam emails.

If you are receiving such emails relating to Pharmacy products, we hope the following information is of help. Please note this information is the opinion of Pharmacy2U Ltd only and as such is provided on an "as-is" basis without guarantee or warranty. We are unable to accept responsibility for computer issues arising from the use of any third party software. If you are unsure how to proceed we recommend you contact the company that supplied your computer for assistance.

Anti-Spyware
We strongly recommend you download and run ANTI SPYWARE software, some of which are free of charge. Technical reviews indicate that no single piece of software detects all the different versions of spyware, and it is recommended that you install and run at least 2 different ones. The following website provides links and information about anti-spyware tools.

http://www.firewallguide.com/spyware.htm

The ones we recommend are:

Ad-Aware - http://www.lavasoftusa.com/software/adaware/
Spybot Search and Destroy - http://www.safer-networking.org/en/index.html
Microsoft (previously Giant) Anti Spyware - http://www.microsoft.com/athome/security/spyware/software/default.mspx

Internet Browser
The majority of people use Internet Explorer which is acknowledged to have some security issues, particularly in relation to the running of unwanted programs (through a technology called ActiveX). We recommend the use of an alternative browser such as Firefox or Opera for daily use. A small percentage of websites are not written to internet standards and will not display within these browsers.

Firefox - http://www.mozilla.org/products/firefox/
Opera - http://www.opera.com/

Ensure Windows Patches Are Installed
Microsoft provides a free update website for security "patches". Visit http://www.windowsupdate.com and follow the instructions to install all "critical updates". These will be slow if you are not on a broadband connection. We also very strongly recommend you install and run the following types of program on your computer and we have provided some links below. These are either free or low cost (between £15-30)

Virus Scanner
These help prevent viruses and some spyware

http://www.grisoft.com/us/us_dwnl_free.php (free)
http://www.free-av.com/ (free)
http://uk.mcafee.com/
http://www.symantec.com
http://www.f-secure.com
http://www.kaspersky.com
http://www.itforcharities.co.uk/reviews/ezavirus.htm (information site)

Personal Firewall
This helps prevent hackers accessing your computer and placing programs on it. If you have installed Windows XP Service pack 2 then the in-built firewall will be turned on.

Zone Alarm - http://www.zonelabs.com/store/content/company/products/znalm/freeDownload.jsp
Agnitum Outpost - http://www.agnitum.com/download/outpost1.html (click NO when it asks you if you want to upgrade the first time it runs - this downloads the 30 day Pro version)

Anti-Spam
Your email provider may be able to provide you with anti-spam services which filter out spam at their servers before it reaches you. Please contact them directly. Alternatively you can change your email client software to one which you can add your own filters on your local computer. We recommend Thunderbird which is free of charge.

http://www.mozilla.org/products/thunderbird/

If you continue to have problems after carrying out the above, please contact support@pharmacy2u.co.uk and we will be happy to provide further information and assistance.

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“Out of Stock!”

Written on: 11/08/2011 by johnjohn740 (1 review written)

I dont like the practice of offering items for sale that are out of stock and then 'drafgging' it out for weeks with the promise of 'stock due in shortly'.........Help your customers and display your stock status on the website (if you cant manage that at least email straight away to inform you have no stock)… Read Full Review

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Julieatp2U's Response to johnjohn740's Review

Written on: 21/11/2011

Dear Sir / Madam

Please accept my sincere apologies for the delay and lack of communication between ordering and receiving your order. It is normal practice to contact the customer to advise of any delays, i cannot understand why you were not advised on this occasion. If you would like to contact customer care at customercare@pharmacy2u.co.uk or you can call on 0113 265 0222 we can look into this further for you.

Once again please accept my apologies for any inconvenience caused.
Julie

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“So much for customer service”

Written on: 02/08/2011

Vague or no replies to customer enquiries… Read Full Review

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“Best value found”

Written on: 02/08/2011 by puseycfoilstone (1 review written)

Easy to order, prompt delivery, rang me to confirm details, first class service… Read Full Review

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“Good on-line experience.”

Written on: 25/07/2011 by dzhvl0 (1 review written)

Good on-line experience… Read Full Review

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“Goods arrived next day”

Written on: 08/07/2011

even though I had not selected next day delivery. An excellent service and very good value I would recommend Pharmacy2U and I will be usin them again… Read Full Review

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“Good Service”

Written on: 17/06/2011

Promp delivery, good value… Read Full Review

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“Still waiting for the order, 18 days after shipping. I...”

Written on: 21/05/2011

Still waiting for the order, 18 days after shipping. I think this is not your fault(but of post service), but anyway it is still a drawback in your quality of service because I think that if you hace a tracking system you should know if the package arrived correctly. It's logic to assume that you don't know this fault, because you have asked me about the order (assumingit's arrived....).

I have made a claim this morning and I hope it will be solved as soon as possible. Indeed, you seem a very… Read Full Review

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“Why advertise a product you do not have available for...”

Written on: 19/05/2011

Why advertise a product you do not have available for sale? No need to go on… Read Full Review

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“Good price - quicker delivery than expected. ”

Written on: 19/05/2011

Good price - quicker delivery than expected.
Easy experience, thankyou!… Read Full Review

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“AN EFFICIENT AND PROFFESIONAL SERVICE,AND VERY PLEASED...”

Written on: 18/05/2011

AN EFFICIENT AND PROFFESIONAL SERVICE,AND VERY PLEASED WITH PRICES AND OVERALL CUSTOMER CARE , MANY THANKS… Read Full Review

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Guest's Comment

Written on: 04/07/2011

your service is not as you assume efficient and is not fit for purpose, that if you have a purpose i have been waiting a week for my perscription i am not amused by your delivery service.

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“very poor and not as described”

Written on: 13/05/2011

very poor and not as described… Read Full Review

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“I think buying online saves time & if you can get free...”

Written on: 12/05/2011

I think buying online saves time & if you can get free postage its worth buying all the time the service and ease of use is great… Read Full Review

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“Very good quality and on-time delivery”

Written on: 10/05/2011

Very good quality and on-time delivery… Read Full Review

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“The cost of postage added to purchases makes this an...”

Written on: 09/05/2011

The cost of postage added to purchases makes this an expensive service… Read Full Review

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“Quick delivery, good value, excellent service.”

Written on: 05/05/2011

Quick delivery, good value, excellent service… Read Full Review

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“ This was my first time of ordering , but I shall use...”

Written on: 02/05/2011

This was my first time of ordering , but I shall use your online shop for all my requirement in future. The prices were excellent and the delivery service was first class. I have already started recomending you to friends… Read Full Review

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“The medicines has been deliverd in time. Thanks for...”

Written on: 30/04/2011

The medicines has been deliverd in time. Thanks for your service… Read Full Review

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“Pharmacy2U is an excellent online site to purchase...”

Written on: 27/04/2011

Pharmacy2U is an excellent online site to purchase products. The online site was recommended to me by a doctor at a hospital as was the product I purchased. Good value and excellent service, I have told my friends about the site and products. Will certainly be using them again. The site was easy to use in every way. Information was comprehensive about products… Read Full Review

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