Pharmacy2U Reviews - www.pharmacy2u.co.uk

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4.2 / 5
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“Only fault is that they charged me for delivery”

Written on: 02/01/2012 by djferros (36 reviews written)

Website not the best looking, but this company had ALL the products we needed which not even the major street chemists had. Prices are OK, not heavily discounted but not above the RRP either. My only grip was that the company stated free delivery over a certain value order. I had a big order so hit this limit easily, but was then charged a fee for delivery anyway as the physical size of the order (i only ordered creams) was classed as 'heavy and bulky'. Therefore, i'd be surprised if anyone… Read Full Review

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Julieatp2U's Response to djferros's Review

Written on: 04/01/2012

Good Afternoon,
I can confirm free delivery is currently available for all orders over the amount of £20.00 but under the weight of 2kgs using Royal Mail delivery services to an address within the UK. Full details can be viewed in our terms and conditions. If you would like any further information please contact our customer care team on 0845 803 9033.

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“after sales very poor need to improve”

Written on: 01/01/2012 by glenys-george (1 review written)

web site suggested tablets were available at order time not true delay unacceptable… Read Full Review

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Julieatp2U's Response to glenys-george's Review

Written on: 04/01/2012

Dear Glenys - George.
I am sorry to hear you are not happy with the level of service you have received from Pharmacy2U and if you contact our customer care team on 0845 803 9033 we can investigate your order status further. I can confirm we are experiencing manufacturers delays with the Remegel Original tablets so the delays are out of Pharmacy2U control.

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“ service and delivery ”

Written on: 31/12/2011

very good service, good prices and excellent delivery. would recommend… Read Full Review

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“I dont receive my order not yet”

Written on: 20/12/2011 by Manoel (1 review written)

Dear Manoel Thank you for shopping with Pharmacy2U We're pleased to send you this order confirmation containing details of your order. Your web order number is 0789695. Should you have any further queries, you will need to quote this reference number. Delivery Address Rua Almirante saddock de Sa, 50 ap401 Rio de janeiro Brazil 22411040 Brazil Product Price Qty Total Centrum Advance Tablets £12.79 2 £25.58 Basket Total £25.58 Delivery Total £11.58 Total £37.16 Your Non Prescription… Read Full Review

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Julieatp2U's Response to Manoel's Review

Written on: 28/12/2011

Dear Mr Manoel Wanderley,
I am very sorry to hear you have not received your order. If you contact customer care at Pharmacy2U at customercare@pharmacy2u.co.uk or on +44 113 265 0222. we can arrange to re-send the order or refund you in full for the lost order.

Sincere Regards
Julie Morton
Customer Care Manager

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“Fantastic Service”

Written on: 19/12/2011

I was advised by Paxton cold cap manufactures to use a 5.5ph shampoo following my chemo and cold cap (to reduce hair loss associated with chemo). Pharmacy 2U was the only place I could find such a shampoo. I ordered around midday on the Friday and in arrived in the Saturday post! Living where I do in a remote part of the west coast of Scotland this is amazing service. I can't praise you enough, certainly the best service I have ever received and I use internet shopping a lot. I shall… Read Full Review

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“Thank u very much ”

Written on: 10/12/2011 by Shega4 (1 review written)

Rely I am happy from ur service and I enjoy by ur items ! I will be allwyes costumer to u Thank u Abdulrahman alshammari Saudi Arabia , jubail… Read Full Review

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“prompt delivery”

Written on: 10/11/2011

delivery speed is good, goods are well packed and all intact upon delivery… Read Full Review

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“Fast, cheap, discreet packaging - perfect!”

Written on: 03/11/2011

I can simply say this service is all you need - fast delivery, good prices & discreet packaging - what else could you ask for?! :-)… Read Full Review

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“order cancelled”

Written on: 27/10/2011

I placed an order online yesterday, 2 hours later i received an email saying that my order has been cancelled. There was no explanation for this; i tried to call the help line but the phone gave an engaged sound and there was no answer. This happened several times; after which i gave up trying to contact Pharmacy 2u. I managed to find the goods elsewhere at the same price. I then receive an email today asking if i was happy with the service and that Pharmacy 2u hope my experience was… Read Full Review

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Julieatp2U's Comment

Written on: 21/11/2011

Dear Sir / Madam

I am very concerned to hear you could not get through to our customer care team. Can you please contact Customer Care at Pharmacy2U on 0113 265 0222. We will then look into what the problem was? and why your order was cancelled.
Alternatively you can email customer care at customercare@pharmacy2u.co.uk

Please accept my sincere apologies for the inconvenience caused.

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“excellent service and prices”

Written on: 26/10/2011 by MOJOE1952 (1 review written)

This was my fist order with this company and the service was excellent I ordered on line one evening and got the goods promptly next morning. Prices are very good, and I would recommend this Company, in fact I have already done so to many people … Read Full Review

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“Exceeded expectations”

Written on: 07/10/2011 by peppipig (1 review written)

Not only did Pharmacy2U have the cheapest price for the product I wanted but the speed of dispatch was amazing! Top marks for an excellent service. … Read Full Review

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“Very Pleased”

Written on: 06/10/2011

I was very happy with the service and great value for money… Read Full Review

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“item not received”

Written on: 29/09/2011

item not received, communications via email were confused and I was addressed as a male name and surname of someone I have never heard of, they insisted the item was delivered and received by a male when no male lives at my property ?! finally got a refund LESS THE DELIVERY CHARGE 3 weeks later… Read Full Review

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Julieatp2U's Comment

Written on: 21/11/2011

Dear Madam,
I am very concerned regarding the experience you had with Pharmacy2U. Please be assured this is not normal. Can you please contact customer care on 0113 265 0222 or email customer care at customercare@pharmacy2u.co.uk. You should have received a full refund including carriage, which we can rectify immediately. Also were you given adequate reasons for the order not been received?

Julie

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“Sperm Count Home Test”

Written on: 29/09/2011 by babymaker (1 review written)

I bought this test, as my with and i had been trying for a baby for a few months unsuccesfully. I performed the test and the repeat test, both showing that i was infertile. Needless to say we were both very distraught. Booked into see the doctor, had tests, and was told my sperm count was high. We happily found out a week later that my wife is now pregnant. I definately performed the test correctly (impossible to get wrong realy), but what a waste of £30!! Website, delivery excellent -… Read Full Review

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Julieatp2U's Response to babymaker's Review

Written on: 21/11/2011

Dear Sir

Please accept my sincere apologies for the upset and inconvenience you have been caused. If you contact customer care on 0113 265 0222 or via email at customercare@pharmacy2u.co.uk we will be able to look into this further for you, and if necessary contact the manufacturer of the test. I would also like to offer you a full refund for the faulty product.

Regards

Julie

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“so efficient”

Written on: 28/09/2011

no complaints -postage is for 1st class but other have charged the same and sent it 2nd class… Read Full Review

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“It was great shopping with pharmacy 4 u,shop again...”

Written on: 19/09/2011 by paulborg (1 review written)

It was a great experience shopping with pharmacy for u and i would recommend it to all my friends.Thanks for your service and quick delivery… Read Full Review

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“Ordered items, speed of service.”

Written on: 15/09/2011 by skroez (1 review written)

I must say that I ordered my items, and got them the Next day. Some other online pharmacists that I've used in the past with Next day delivery and a extra charge for that have not have been as quick as this service, and I never chose or paid extra for next day delivery with this company. Also I find there prices are very good. Overall I was pleased and will be using this company again. … Read Full Review

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“Is not black - it's brown - not suitable for jet black...”

Written on: 12/09/2011

Having jet black hair, i needed a dry shampoo that didn't leave the tell-tale grey dusty look. Having searched high and low, i was delighted when i finally found Batiste dry shampoo in black on this website. The image said quite clearly that it was for black hair so I immediately ordered 2 tins. The product that arrived was for dark or brown hair - not black as advertised. This explains why no one else sells it in black - it doesn't exist! This was really misleading - i could have bought this… Read Full Review

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Julieatp2U's Comment

Written on: 21/11/2011

Dear Sir / Madam

I would like to offer a full refund for the Batiste dry shampoo you purchased. Can you please contact customercare@pharmacy2u.co.uk or call 0113 265 0222 to arrange the refund.
I would also like to offer my sincere apologies for any misunderstanding, & inconvenience caused.

Regards
Julie

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“Everything went well”

Written on: 05/09/2011

I asked them if they had the items in stock, they answered me quickly, I placed my order and I got the items fast even though I am not from UK, but my country is in the EU. I would recommend it… Read Full Review

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“Spammers”

Written on: 26/08/2011

After registering on their site (seemed the only way to get a delivery cost), but not buying anything, they have deluged me with spam. I've unsubscribed several times, and I've e-mailed them - but still it keeps coming. Be careful when dealing with this lot… Read Full Review

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Julieatp2U's Comment

Written on: 21/11/2011

Dear Sir / Madam

After registering with Pharmacy2U, a very small number of customers have received unwanted and unsolicited emails offering pharmacy products. We fully understand why these emails may be inconvenient, concerning and perhaps distressing. We can categorically assure you that Pharmacy2U does not sell our customer email addresses to any third party company, especially those advertising such drugs. It is actually illegal in the UK to advertise these kind of prescription only medicines, and we have been working with the our solicitors and the Royal Pharmaceutical Society to have these sites banned from selling to the UK. Pharmacy2U takes significant measures to ensure customer data is protected, including the use of multiple antivirus and firewall solutions, encryption of key data and network design which is tested by specialist security companies.

The most likely cause of these emails is that you have programs which installed themselves on your computer that contain "Spyware". Spyware software is often installed by very devious means and most users will not know if it has been installed. This software can identify what Internet sites you are viewing as well as your email address, and send this information back to the Spyware originators
and to other people who then send you spam emails. We have had a very small number of customers (single figure) who have reported this issue. Upon our advice they ran an anti-spyware utility and discovered their computer did have malicious software installed on it and was sending out information about them to 3rd parties who in turn were sending them spam emails.

If you are receiving such emails relating to Pharmacy products, we hope the following information is of help. Please note this information is the opinion of Pharmacy2U Ltd only and as such is provided on an "as-is" basis without guarantee or warranty. We are unable to accept responsibility for computer issues arising from the use of any third party software. If you are unsure how to proceed we recommend you contact the company that supplied your computer for assistance.

Anti-Spyware
We strongly recommend you download and run ANTI SPYWARE software, some of which are free of charge. Technical reviews indicate that no single piece of software detects all the different versions of spyware, and it is recommended that you install and run at least 2 different ones. The following website provides links and information about anti-spyware tools.

http://www.firewallguide.com/spyware.htm

The ones we recommend are:

Ad-Aware - http://www.lavasoftusa.com/software/adaware/
Spybot Search and Destroy - http://www.safer-networking.org/en/index.html
Microsoft (previously Giant) Anti Spyware - http://www.microsoft.com/athome/security/spyware/software/default.mspx

Internet Browser
The majority of people use Internet Explorer which is acknowledged to have some security issues, particularly in relation to the running of unwanted programs (through a technology called ActiveX). We recommend the use of an alternative browser such as Firefox or Opera for daily use. A small percentage of websites are not written to internet standards and will not display within these browsers.

Firefox - http://www.mozilla.org/products/firefox/
Opera - http://www.opera.com/

Ensure Windows Patches Are Installed
Microsoft provides a free update website for security "patches". Visit http://www.windowsupdate.com and follow the instructions to install all "critical updates". These will be slow if you are not on a broadband connection. We also very strongly recommend you install and run the following types of program on your computer and we have provided some links below. These are either free or low cost (between £15-30)

Virus Scanner
These help prevent viruses and some spyware

http://www.grisoft.com/us/us_dwnl_free.php (free)
http://www.free-av.com/ (free)
http://uk.mcafee.com/
http://www.symantec.com
http://www.f-secure.com
http://www.kaspersky.com
http://www.itforcharities.co.uk/reviews/ezavirus.htm (information site)

Personal Firewall
This helps prevent hackers accessing your computer and placing programs on it. If you have installed Windows XP Service pack 2 then the in-built firewall will be turned on.

Zone Alarm - http://www.zonelabs.com/store/content/company/products/znalm/freeDownload.jsp
Agnitum Outpost - http://www.agnitum.com/download/outpost1.html (click NO when it asks you if you want to upgrade the first time it runs - this downloads the 30 day Pro version)

Anti-Spam
Your email provider may be able to provide you with anti-spam services which filter out spam at their servers before it reaches you. Please contact them directly. Alternatively you can change your email client software to one which you can add your own filters on your local computer. We recommend Thunderbird which is free of charge.

http://www.mozilla.org/products/thunderbird/

If you continue to have problems after carrying out the above, please contact support@pharmacy2u.co.uk and we will be happy to provide further information and assistance.

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