Ikea Reviews

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★★☆☆☆
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  • Quality of service

  • Layout of shop

  • Value For Money

Summary

Review Centre offer reviews of Ikea and other Home furnishing and Interior Design Shops. If you have bought some flat packed furniture, cushions or pencils from Ikea then we would love to hear what you thought of the products, prices, customer services, stores etc.
You can also read and write reviews of their website www.ikea.com
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★☆☆☆☆

“IKEA DELIVERY - A REALLY, REALLY BAD SERVICE”

Written on: 30/04/2013

Ikea make good products but have a shockingly bad delivery service. We were expecting the delivery of 3 bookcases but only two and a bit were delivered. The two delivery men reliably informed us that they were missing a box and that "no doubt Ikea will arrange delivery", but the truth was that they didn't really care as they were just contractors and their job was just to drive the van and that was the sum total of their responsibility and interest. We phoned Ikea customer services (but… Read Full Review

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★☆☆☆☆

“Horror experience ”

Written on: 29/04/2013 by Alinszabo (1 review written)

It all started last week when done an order online just to find out they change delivery charges from 5 £ to50£and this wasn't all ,when paid 5£ it came in four days now they want me to pay 50 for 10 days delivery.i canceled my order and decided to go to nearest ikea ,wich is wembley for me....get in store and from here my nightmare started. I had a list with the products that I need.go on local computer and check availability 3 in stock mirror hemnes 45£...get to the location -plastic… Read Full Review

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★★★★☆

“Happy with home office”

Written on: 23/04/2013 by JayneReviews (5 reviews written)

Suprised by some of the other reviews here because I thought everyone loved Ikea, so maybe it's just me! I went to the Croydon store recently to buy bits and pieces for my new home office and was really happy with the service and the products. Really friendly team dotted around the store, and they helped me with all my questions. I bought a desk, chair, drawers and some smaller bits like box files, all in white, and I'm very happy with them. Especially the desk, which was actually a dining… Read Full Review

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★★★☆☆

“great furniture”

Written on: 19/04/2013 by spud98 (1 review written)

the furniture i brought was absolutely amazing and definently worth the money and its so strong. also ikea have a wide range of furniture to choose from, would definently but from there again… Read Full Review

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★☆☆☆☆

“Horrendous, Abysmal, Uselessly Awful, Shockingly Bad,...”

Written on: 16/04/2013 by Joseph12345 (1 review written)

I ordered a chest of drawers online on the 3rd of April expecting a quick delivery as per the £15 delivery charge, I heard nothing from IKEA until the 8th when I received a text that it will be delivered on the 16th. After a ridiculous waiting time of 13 days I finally received my delivery. When I started to assemble I pulled out the first piece and immediately saw it had a large crack. Upon contacting IKEA's 'customer service' I was on hold for an entire 43 minutes before speaking to a man… Read Full Review

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★☆☆☆☆

“Nightmare in-store experience, could not contact by...”

Written on: 15/04/2013

The whole experience from start to finish (except the delivery itself) was a nightmare. It took 2 hours to place our order in-store (too long a story to go into). I then needed to contact the store regarding delivery of items as one the sofas I ordered bacame discontinued the day after I paid for it. Could not get through on the phone despite over 20 attempts, continually put on hold for 20, 30+ minutes. Broken links on the website and the online chat does not work!!!!! Never again!!!… Read Full Review

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★☆☆☆☆

“Worst customer service I have ever encountered”

Written on: 12/04/2013 by David1234321 (1 review written)

The customer service in store was pretty good, we used the pick and deliver service as we had ordered too much to pick ourselves. I was assured all of my items would be delivered the next day, this was assured as one of the items I tried to order was not in stock, so they could not add it too my order, which seemed strange for a modern national retailer to lose a sale rather than split an order. Following day, most items were delivered but 6 items were missing. I called customer services (if… Read Full Review

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★★☆☆☆

“Worst Service ever”

Written on: 09/04/2013

I order furniture from Ikea at Canton,MI and expedited to be shipped the next day and shipping guys show up say they missed a piece. I call them back to let them know and a case has been registered. Now they say it will take 2 days for the case to get activated and they will schedule for another delivery which could be after a week or so. The reason I bought the furniture was to accommodate my guests comfortably and now all this happening, I really feel bad for my guests. … Read Full Review

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★☆☆☆☆

“Not impressed by customer service”

Written on: 09/04/2013 by johnmcgeechan (1 review written)

I have bought a kitchen from IKEA but to be honest would not use them again. They have an excellent online planning tool, which I used to plan my kitchen, we went in to do the final details in store. Not easy for us as we had a 2 hour drive to the nearest store. The trouble began when we had to work with customer services. Depending on who you spoke to either they had no trace of the order or no trace of the payment. It took us a week of trying to navigate their appaling customer help line… Read Full Review

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★★★☆☆

“Delivery could be better”

Written on: 09/04/2013 by Stephs2012 (2 reviews written)

I ordered some Expedit shelving, which looks great online and I can't wait to receive them. It's disappointing that, although I spent over £100, delivery was still £15, and more surprising - an EIGHT DAY wait! What an earth is going on Ikea? If delivery was free I would expect a long wait but not when it's paid for. Is this a normal delivery time or just my bad luck? Anyway, hope it's worth the wait… Read Full Review

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★★★★★

“Great selection of modern furnishing”

Written on: 05/04/2013 by christinejturner (4 reviews written)

Great looking modern designs that are very good value. I bought a great looking sideboard that was very easy to make [at least my hubby tells me so!]. Will be back for more and am running through the site seeing what will go well in my kitchen now! Love the vibrant colours available and the good quality and sturdyness of my sideboard is not related in the low price so offers really good value for money. Also the delivery option was most welcome although one negative was that delivery is not… Read Full Review

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★☆☆☆☆

“Terrible Customer Relations...”

Written on: 26/03/2013

My recent experience of Ikea Customer Relations / Service has been terrible! Their assistant ordered me the wrong product yet I have to pay to have it taken down and they might reimburse me! Everytime I call I hold for at least 45 minutes despite the message saying i should be on hold for 15 mins and it seems no matter what time or day they are "experiencing high volumes of calls"! … Read Full Review

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★☆☆☆☆

“Assembly Angels rip off ”

Written on: 25/03/2013

Bought my furniture at ikea, and was delivered the next day, fantastic. They advised I used Assembly Angels to put it up for me, so I arranged this with them. Waited in all day for the assembly angels, continuously called the office and got no return calls, they finally turned up at 9.30pm at night, they were rushing and chipped a part of the wardrobe, and now the wardrobes are on a slant !!!!!!! Do Not Use Assembly Angels from Ikea at Edmonton , terrible service !!!!!!!!!… Read Full Review

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★★★★☆

“Cheap furniture, tired at the end”

Written on: 21/03/2013

If only I could take the down escalator first! A good place to pick up cheap furniture, or 99p hot dogs. Helpful customer assistance, too… Read Full Review

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★★☆☆☆

“Disastrous Replacement Parts”

Written on: 12/03/2013

Visited the Milton Keynes Branch from Peterborough ( Ironically 3 Miles from Distribution Warehouse, still no shop as promised by Ikea when it was built ). Visited several times and decided on a Wardrobe. Went to order it in-store and was told some would be delivered from Milton Keynes, some from Peterborough...wasn't given an exact price but figured out of was going to cost a fortune to have bits delivered from 'Up The Road'. Walked out of the shop disappointed. In fairness we had been… Read Full Review

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★★★★★

“Lost Child”

Written on: 10/03/2013 by CHARLOTTEMOXON (1 review written)

I just want to make a sincere immense THANK YOU to all the staff who helped look for my 2yr old son who went walkabout in the Croydon store this weekend causing me heart failure on Mothers day.........I alerted an IKEA staff member as soon as i realised he had gone and the response was immediate and highly professional as well as supportive ....REALLY I CANNOT THANK YOU ENOUGH WITH ALL MY HEART THANK YOU YOU WERE BRILLIANT !… Read Full Review

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★☆☆☆☆

“bathroom cabinet farse”

Written on: 27/02/2013 by GazLlandudno (1 review written)

Bought a Godmorgan 2 door high level bathroom cabinet from Ikea for £90 online as its not availble in shops. When it arrived I assembled it, drilled the wall and hung the cabinet and then fitted the doors which overlapped in the middle. The hinges are standard type hinges but they would not adjust using the screws available. I called Ikea - waited 20 minutes in a cue and then the customer service person said they would send out an engineer. He arrived and had not seen this problem before - had… Read Full Review

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Coila123's Response to GazLlandudno's Review

Written on: 16/03/2013

Purchased Ikea Godmorgon 2 drawer unit - 6 months later unit trashed wood veneer mouldy and peeling and Ikea voiding the guarantee. Same with Harlig kitchen doors purchased 6 months ago. Veneer peeling off and 25 year guarantee not honoured.
Avoid Ikea at all cost - cheap and nasty product and no guarantee.

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★☆☆☆☆

“Excessive helpline call charges”

Written on: 27/02/2013

I was charged £45 for 30 minute call in regards a call for a refund they kept me hanging on I only spoke to the person on the other line for less than 2 minutes DON'T use there help line it's a rip off… Read Full Review

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★★★★★

“No complaints here”

Written on: 21/02/2013

I ordered my ikea furniture (tv stand and sofa) then I read all the negative reviews on this site and got worried that I had made a major mistake! Well, I got an email straight away with a provisional date for the 13th december, then a text with an actual date for the 18th dec, just a week later than the provisional so not too bad. Then got a text the sunday before with the time they would deliver. Delivery driver phoned an hour before delivery like the text said they would so was so far so… Read Full Review

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★★☆☆☆

“Ridiculously sloooow delivery”

Written on: 16/02/2013

I ordered a batch of things from Ikea online ten days ago. Order went through, charged my card, paid a tenner for delivery which is pretty steep but I assumed would be expedited courier of some sort. (given Argos do quick delivery for about a fiver). Over a week later, items supposed to have already arrive, turns out haven't even been dispatched yet. 40m wait in a phone cue to find out why the stuff I've already paid for, with expensive delivery, which is now overdue the already lengthy… Read Full Review

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