Ikea Reviews

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★★☆☆☆
1.8 / 5
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  • Quality of service

  • Layout of shop

  • Value For Money

Summary

Review Centre offer reviews of Ikea and other Home furnishing and Interior Design Shops. If you have bought some flat packed furniture, cushions or pencils from Ikea then we would love to hear what you thought of the products, prices, customer services, stores etc.
You can also read and write reviews of their website www.ikea.com
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★★★★★

“Affordable & Stylish”

Written on: 19/10/2012 by Amand4 (1 review written)

We love our trips to Ikea. There's always aomething new to brighten up the home. Plus the idea of seeing a certain item in a room setting is always a bonus. Just a shame that when paying for items takes forever!… Read Full Review

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★☆☆☆☆

“Appalling is understatement”

Written on: 17/10/2012

Absolute torrid service I emailed their CEO who didnt even have decency to respond, driver broke my unit, two deliveries planned post this and they didnt even turn up!. Mailed their CEO again got no responce do not order from this company. I wasted over an hour on a mobile phone trying to reoslve this. Customer Experience is useless… Read Full Review

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Mammyg's Comment

Written on: 17/10/2012

I ordered 3 pks Ledberg lights on line it is supposed to be delivered 17th Oct it is now 17:05, and I have been in all day,never received confirmation e.mail, considering that the goods were paid for by credit card . they were ordered last week and that the address for delivery was perfectly clear and it was the same as the billing address.I will never order anything from Ikea on line again. If no goods are delivered I shall contact my credit card company . Also I shall notify my local paper as to shoddy this service is.They do not deserve even one star

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Lmte123's Comment

Written on: 30/12/2012

I so have to agree with you....CUSTOMER SERVICE...that's the best joke of 2012, or any other year for that matter!!

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★☆☆☆☆

“Bloody parts missing”

Written on: 14/10/2012

Having endured the torture that is the disorientation of shopping at Ikea, I finally found out that you cannot simply pick up a Galant desk from the shelf. No, you have to find a member of staff who then prints a colection order - interesting to note that mine was 50% illegible because no-one could be arsed to change the printer ink, so it was virtually impossible to read at checkout. Having overcome that hurdle, and waited for 20 mins at collections, get the damn thing home only to discover… Read Full Review

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★☆☆☆☆

“ikea kitchen quality”

Written on: 13/10/2012

hi all, beware of ikeas gloss kitchens. we brought one six months ago and all the door and draw fronts can be easily scratched with a lightly applied finger nail! it seems to effect all their gloss range sometimes the scratches can be difficult to see they can look like cobwebs across the surface. if you have one take a front off some where it wont matter and lightly move your finger nail across the surface and if its anything like ours it will easily scratch. our friends have a grey gloss… Read Full Review

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★☆☆☆☆

“Don't trust there delivery time!”

Written on: 12/10/2012 by MFQ1983 (1 review written)

Okay so you order something online it gives you a delivery date, you happily pay for it and then as soon as it is paid the delivery date already change +1/2weeks so you get a little bit annoyed but it is already paid and then it gets even more annoying when a few days later you get your dispatch email and the delivery has been pushed back to 3/4 weeks later! and when you try to cancel your order or speak to them about it they are the rudest people! they have no customer care whatsoever! They… Read Full Review

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★☆☆☆☆

“ikea is a nightmare”

Written on: 10/10/2012 by beyond (1 review written)

Be prepared to walk miles. First you have to walk a long way from your parking spot to the entrance. Next you walk forever inside the store to finally arrive at the place where the stuff you intended to buy is located, if you're lucky enough to find it after spending considerable time trying to locate it. When you finally think you're done shopping, ready to check out, you're in for another unpleasant surprise. Where is the checkout? There isn't on in sight anywhere, and there are no signs… Read Full Review

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★☆☆☆☆

“CUSTOMER SERVICE - LACK OF!”

Written on: 05/10/2012 by lmte123 (1 review written)

I visited the Gateshead store, which I frequently do, to buy some Orgel wall lights that I have purchased in the past. Needed a spare one so thought I would buy two just in case. I was told by the assistant "they had not stocked them for 2 years"!! I bought my last two 6 months ago at their store!!!!!! I asked if it were possible to get them from another store and was told not unless you go there. They were in WEMBLEY and MANCHESTER!!! So wouldn't be viable, can't think why considering I live… Read Full Review

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★☆☆☆☆

“Products Ruined By Heat”

Written on: 30/09/2012

Can someone explain how the fake leather trim on my mirror bubbled in only 75 degree heat? Of course not. WORST products, WORST customer service, WORST meatballs too. Get your stores out of America NOW… Read Full Review

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Bee1940's Comment

Written on: 13/11/2012

Have just visited the new IKEA shop on Rhodes, Greece! What a disappointment to find it is only a showroom and everything, yes everything has to be ordered. Minimum orders only of 90euros - in these desperate times come on!!! Couldn't even buy a cushion or a plastic plant!!!! NOT IMPRESSED AT ALL.

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★☆☆☆☆

“Customer service Leeds UK”

Written on: 16/09/2012

I urge to think twice before even going into an IKEA Store. Read the internet first, This company is bent, tax, moriality, historical black cloud (It is said) over founder,in fact everything. How they get a fire cetificate is unknown, the disorrentation is deliberate. We have had a showdown with Leeds for being rude to both myself and mywife of 2 occasions over the same piece of Kitchen Furnature (which never actually got). I was told, I could not complain by a Young girl mascerading as "The… Read Full Review

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Mikelund04's Comment

Written on: 10/10/2012

Very useful review thanks, you made up my mind not to go near them.

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★★★★☆

“Love my ikea!”

Written on: 31/08/2012 by SuMao (8 reviews written)

I can't really understand why so many people write bad reviews about IKEA here because its a great store that thinks about the environment and the prices are totally fair. Of course the furniture is not build to last forever and it's a pain in the ass to build up a shelf but that is all the keep the price constantly low. Normally you don't want your home to look all the same for 30 years, do you? So it's great to have a opportunity to change it every few years and don't spend a fortune on it… Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 25/08/2012 by Hannahola (1 review written)

I purchased a bed and mattress from IKEA however the bed delivered was incorrect. To correct IKEA's mistake has taken almost 2 months to do. After numerous phone calls, talks with the team leader and manger and visits to the Edmonton,UK store and several unkept promises by IKEA nearly 2 months after the purchase is the bed now only being picked up by IKEA. After weeks of frustration I no longer want the bed swap and want my money returned. If I did not know better I would believe that IKEA… Read Full Review

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★☆☆☆☆

“terrible customer service/organsiation”

Written on: 19/08/2012 by nottinghamguy (1 review written)

ordered a wardrobe and requested delivery. was told would be next day but said would not be in then and asked for later that day. was told this was fine by first lady. spoke to second lady and she also said that same day delivery would be fine. driving home and looked at paperwork and it said delivery was for next day but assumed might still be same day. sat in all night waiting for phone call or delivery.....nothing!! now ive got to go out next day and if they try and deliver and im not in… Read Full Review

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★☆☆☆☆

“Ikea matress terrible!”

Written on: 16/08/2012

Warning!! Do not buy a matress from Ikea, worst money I ever spent. Matress has killed my back, has no suspension at all, can't even sit on it upright to read a book, end up sinking into the bottom. Can't afford to change it now, they won't swap it without a reciept, even though it was bought online they won't trace the ref number for me. Purchase at your peril, advice: buy from your local furniture store, might pay a bit more but worth it for a good nights sleep, something I haven't had for… Read Full Review

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★★★★★

“great value, excellent delivery service”

Written on: 13/08/2012 by morrisman (1 review written)

Ordered on line a mattress, two sofas, an arm chair, a stool, covers and large book case (5 sections) on 31st July. Delivery day given as 10th August - the day I'd managed to get Olympic tickets for. Phoned Ikea, had to wait about 12 mins while in the call queue - but the they kept me updated with my position in the queue. They rearranged for Saturday 11th, and the goods arrived at 7:50 am, the driver having called me 30 minutes earlier and Ikea having texted on Thursday 9th with the… Read Full Review

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★☆☆☆☆

“New wardrobe dropping to bits ”

Written on: 02/08/2012

Brought new wardrobe for daughters room helpful in store and delivery was good my husband has just put it together and already the base has come away from sides of wardrobe four of the screws have broke and it's very wobbly can't screw it to wall as it is lifting the front of wardrobe up I am worried that it will fall over will be ringing customer services in the morning … Read Full Review

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★★★★☆

“A theme park for modern living”

Written on: 24/07/2012 by KatieWebster (5 reviews written)

Ikea is like a theme park for modern living. I go to the one in Southampton every other month or so and can easily pass a whole Sunday looking at the different set up designs, looking through the pictures & lighting and having meatballs and chips with a Dime bar desert in the cafe! I can't say that I'm the best at putting my purchases together, but that's what we have boyfriends for (and when they fail we have our dads;) I would say that about 75% of the furniture for our flat is from Ikea… Read Full Review

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★★★★★

“Excellant delivery service”

Written on: 23/07/2012 by sedgar222 (3 reviews written)

We went off to buy a lot of furniture for across 3 houses (all family members). Now we all live within 4 miles of each other, and the parcels werent too big for the car....just lots of them! Ikea were brilliant - they scanned the items in from across 3 seperate bills for delviery to one address (where most of it was going). As the total crept just over into the next delivery bracket, they even gave us the option to 'take some of it now'. (We are talking over by a couple of pounds, costing… Read Full Review

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★☆☆☆☆

“Appalling delivery service”

Written on: 15/07/2012

Ordered a wardrobe - on the day of delivery, it arrived with 5 of the 15 packages missing. I rang up and got told that I would have to wait three days to find out where the parcels were, and whether it was the fault of IKEA or the courier. I respectfully told him that it was hardly my problem who had lost or mislaid the parcels. He then told me that they were not missing but out of stock. I asked why, when I had booked 3 weeks earlier, was I not told there was a stock problem. He couldn't… Read Full Review

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★☆☆☆☆

“Patronising and Insulting”

Written on: 01/07/2012 by Duke_Nukem (12 reviews written)

I had to use IKEA to buy kitchen units to match existing ones in a new house.

The experience was awful. You cannot walk straight to the kitchen dept or any other; it is deliberately laid out so that you have to walk past every display of every department (through crowds of people) in the entire place. Their business model is to make you pass everything and hope that you impulse-buy, although a lot of what I saw looked like tat. I found this not only physically and mentally tiresome but… Read Full Review

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★★★☆☆

“Its okay”

Written on: 29/06/2012 by davecooke (4 reviews written)

I find ikea okay but not great nor poor. alot of their products are made cheaply which you can buy at better rates elsewhere. I find going to ikea to be a nice family day out while 'window shopping' and admiring their bedroom layouts. Other than that.... wouldnt really buy my stuff their. … Read Full Review

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