Ikea Reviews

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★★☆☆☆
1.8 / 5
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  • Quality of service

  • Layout of shop

  • Value For Money

Summary

Review Centre offer reviews of Ikea and other Home furnishing and Interior Design Shops. If you have bought some flat packed furniture, cushions or pencils from Ikea then we would love to hear what you thought of the products, prices, customer services, stores etc.
You can also read and write reviews of their website www.ikea.com
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★☆☆☆☆

“Took our money, said they would deliver but didnt!!!!!”

Written on: 21/11/2012

Really annoyed.... we went to IKEA Ashton and saw a sofa in the bargin section, we explained that we live in South Wales and they said it was fine and they would deliver it for £50. We waited over 1 hour to arrange this and spoke to 3 different members of staff who all agreed with the delivery arrangements. We then drove home and a day later got a call saying they would not deliver as it is to far. We then arranged our own delievery service however they had put the sofa back in store despite… Read Full Review

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★★★★☆

“Good entry level home furnishings”

Written on: 15/11/2012 by brakenoodle (26 reviews written)

I recently had to furnish a whole house and being a bloke, can't be bothered shopping all over the country when Ikea has everything under one roof. I like the simple, clean design lines and the fact that most products are available the same day, including large items like sofas, washing machines and fridges etc. See it, buy it, chuck it in the car, bring it home, bish-bosh job done, easy. You won't get that at DFS. Quality wise it's okay. Assemble it with extra glue and it's solid enough and no… Read Full Review

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★★★★★

“EXCELLENT ON EVERY LEVEL”

Written on: 14/11/2012

My wife and I read a lot of reviews of Ikea before we shopped there and many were not good, so we went to the Bristol store with a degree of trepidation. The aim of the visit was to buy two sofas. OK, the method of shopping in Ikea stores is not conventional, particularly having to follow a lengthy route around the store before you get to the check out, but you get used to it - and there are plenty of short cuts if you ask a staff member. I have to say that every staff member my wife and I… Read Full Review

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★☆☆☆☆

“Ryanair style customer service”

Written on: 04/11/2012 by 3sheds (1 review written)

I only recently started shopping at Ikea but wish I had been warned that their style of customer service is similar to Ryanair. I went with a builder to pick up parts for two wardrobes. The woman at the collections area gave me a print out for collection. When we found there was only one package for one of the sets of doors we queried it but they said it was what had been ordered. Got home to find we didn't have the panels for the doors. Drove back (an hour trip) the following day. Picked… Read Full Review

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★☆☆☆☆

“In stock but 3 weeks to deliver STINKS”

Written on: 26/10/2012 by Joerose (1 review written)

I can understand that if an item is not in stock it will take time before it can be delivered, but when an item is in stock and they charge you £35 to deliver then 3 days later "THEY TELL YOU IT IS GOING TO BE 3 WEEKS TO DELIVER" that really is UNACCEPTABLE............ IKEA that customer service STINKS… Read Full Review

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★★★★★

“Affordable & Stylish”

Written on: 19/10/2012 by Amand4 (1 review written)

We love our trips to Ikea. There's always aomething new to brighten up the home. Plus the idea of seeing a certain item in a room setting is always a bonus. Just a shame that when paying for items takes forever!… Read Full Review

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★☆☆☆☆

“Appalling is understatement”

Written on: 17/10/2012

Absolute torrid service I emailed their CEO who didnt even have decency to respond, driver broke my unit, two deliveries planned post this and they didnt even turn up!. Mailed their CEO again got no responce do not order from this company. I wasted over an hour on a mobile phone trying to reoslve this. Customer Experience is useless… Read Full Review

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Mammyg's Comment

Written on: 17/10/2012

I ordered 3 pks Ledberg lights on line it is supposed to be delivered 17th Oct it is now 17:05, and I have been in all day,never received confirmation e.mail, considering that the goods were paid for by credit card . they were ordered last week and that the address for delivery was perfectly clear and it was the same as the billing address.I will never order anything from Ikea on line again. If no goods are delivered I shall contact my credit card company . Also I shall notify my local paper as to shoddy this service is.They do not deserve even one star

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Lmte123's Comment

Written on: 30/12/2012

I so have to agree with you....CUSTOMER SERVICE...that's the best joke of 2012, or any other year for that matter!!

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★☆☆☆☆

“Bloody parts missing”

Written on: 14/10/2012

Having endured the torture that is the disorientation of shopping at Ikea, I finally found out that you cannot simply pick up a Galant desk from the shelf. No, you have to find a member of staff who then prints a colection order - interesting to note that mine was 50% illegible because no-one could be arsed to change the printer ink, so it was virtually impossible to read at checkout. Having overcome that hurdle, and waited for 20 mins at collections, get the damn thing home only to discover… Read Full Review

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★☆☆☆☆

“ikea kitchen quality”

Written on: 13/10/2012

hi all, beware of ikeas gloss kitchens. we brought one six months ago and all the door and draw fronts can be easily scratched with a lightly applied finger nail! it seems to effect all their gloss range sometimes the scratches can be difficult to see they can look like cobwebs across the surface. if you have one take a front off some where it wont matter and lightly move your finger nail across the surface and if its anything like ours it will easily scratch. our friends have a grey gloss… Read Full Review

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★☆☆☆☆

“Don't trust there delivery time!”

Written on: 12/10/2012 by MFQ1983 (1 review written)

Okay so you order something online it gives you a delivery date, you happily pay for it and then as soon as it is paid the delivery date already change +1/2weeks so you get a little bit annoyed but it is already paid and then it gets even more annoying when a few days later you get your dispatch email and the delivery has been pushed back to 3/4 weeks later! and when you try to cancel your order or speak to them about it they are the rudest people! they have no customer care whatsoever! They… Read Full Review

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★☆☆☆☆

“ikea is a nightmare”

Written on: 10/10/2012 by beyond (1 review written)

Be prepared to walk miles. First you have to walk a long way from your parking spot to the entrance. Next you walk forever inside the store to finally arrive at the place where the stuff you intended to buy is located, if you're lucky enough to find it after spending considerable time trying to locate it. When you finally think you're done shopping, ready to check out, you're in for another unpleasant surprise. Where is the checkout? There isn't on in sight anywhere, and there are no signs… Read Full Review

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★☆☆☆☆

“CUSTOMER SERVICE - LACK OF!”

Written on: 05/10/2012 by lmte123 (1 review written)

I visited the Gateshead store, which I frequently do, to buy some Orgel wall lights that I have purchased in the past. Needed a spare one so thought I would buy two just in case. I was told by the assistant "they had not stocked them for 2 years"!! I bought my last two 6 months ago at their store!!!!!! I asked if it were possible to get them from another store and was told not unless you go there. They were in WEMBLEY and MANCHESTER!!! So wouldn't be viable, can't think why considering I live… Read Full Review

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★☆☆☆☆

“Products Ruined By Heat”

Written on: 30/09/2012

Can someone explain how the fake leather trim on my mirror bubbled in only 75 degree heat? Of course not. WORST products, WORST customer service, WORST meatballs too. Get your stores out of America NOW… Read Full Review

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Bee1940's Comment

Written on: 13/11/2012

Have just visited the new IKEA shop on Rhodes, Greece! What a disappointment to find it is only a showroom and everything, yes everything has to be ordered. Minimum orders only of 90euros - in these desperate times come on!!! Couldn't even buy a cushion or a plastic plant!!!! NOT IMPRESSED AT ALL.

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★☆☆☆☆

“Customer service Leeds UK”

Written on: 16/09/2012

I urge to think twice before even going into an IKEA Store. Read the internet first, This company is bent, tax, moriality, historical black cloud (It is said) over founder,in fact everything. How they get a fire cetificate is unknown, the disorrentation is deliberate. We have had a showdown with Leeds for being rude to both myself and mywife of 2 occasions over the same piece of Kitchen Furnature (which never actually got). I was told, I could not complain by a Young girl mascerading as "The… Read Full Review

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Mikelund04's Comment

Written on: 10/10/2012

Very useful review thanks, you made up my mind not to go near them.

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★★★★☆

“Love my ikea!”

Written on: 31/08/2012 by SuMao (8 reviews written)

I can't really understand why so many people write bad reviews about IKEA here because its a great store that thinks about the environment and the prices are totally fair. Of course the furniture is not build to last forever and it's a pain in the ass to build up a shelf but that is all the keep the price constantly low. Normally you don't want your home to look all the same for 30 years, do you? So it's great to have a opportunity to change it every few years and don't spend a fortune on it… Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 25/08/2012 by Hannahola (1 review written)

I purchased a bed and mattress from IKEA however the bed delivered was incorrect. To correct IKEA's mistake has taken almost 2 months to do. After numerous phone calls, talks with the team leader and manger and visits to the Edmonton,UK store and several unkept promises by IKEA nearly 2 months after the purchase is the bed now only being picked up by IKEA. After weeks of frustration I no longer want the bed swap and want my money returned. If I did not know better I would believe that IKEA… Read Full Review

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★☆☆☆☆

“terrible customer service/organsiation”

Written on: 19/08/2012 by nottinghamguy (1 review written)

ordered a wardrobe and requested delivery. was told would be next day but said would not be in then and asked for later that day. was told this was fine by first lady. spoke to second lady and she also said that same day delivery would be fine. driving home and looked at paperwork and it said delivery was for next day but assumed might still be same day. sat in all night waiting for phone call or delivery.....nothing!! now ive got to go out next day and if they try and deliver and im not in… Read Full Review

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★☆☆☆☆

“Ikea matress terrible!”

Written on: 16/08/2012

Warning!! Do not buy a matress from Ikea, worst money I ever spent. Matress has killed my back, has no suspension at all, can't even sit on it upright to read a book, end up sinking into the bottom. Can't afford to change it now, they won't swap it without a reciept, even though it was bought online they won't trace the ref number for me. Purchase at your peril, advice: buy from your local furniture store, might pay a bit more but worth it for a good nights sleep, something I haven't had for… Read Full Review

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★★★★★

“great value, excellent delivery service”

Written on: 13/08/2012 by morrisman (1 review written)

Ordered on line a mattress, two sofas, an arm chair, a stool, covers and large book case (5 sections) on 31st July. Delivery day given as 10th August - the day I'd managed to get Olympic tickets for. Phoned Ikea, had to wait about 12 mins while in the call queue - but the they kept me updated with my position in the queue. They rearranged for Saturday 11th, and the goods arrived at 7:50 am, the driver having called me 30 minutes earlier and Ikea having texted on Thursday 9th with the… Read Full Review

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★☆☆☆☆

“New wardrobe dropping to bits ”

Written on: 02/08/2012

Brought new wardrobe for daughters room helpful in store and delivery was good my husband has just put it together and already the base has come away from sides of wardrobe four of the screws have broke and it's very wobbly can't screw it to wall as it is lifting the front of wardrobe up I am worried that it will fall over will be ringing customer services in the morning … Read Full Review

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