Ikea Reviews

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★★☆☆☆
1.8 / 5
24.9% of users recommend this
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  • Quality of service

  • Layout of shop

  • Value For Money

Summary

Review Centre offer reviews of Ikea and other Home furnishing and Interior Design Shops. If you have bought some flat packed furniture, cushions or pencils from Ikea then we would love to hear what you thought of the products, prices, customer services, stores etc.
You can also read and write reviews of their website www.ikea.com
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★☆☆☆☆

“Terrible customer service”

Written on: 10/09/2013

I decided to buy a sofa from IKEA. Approached a customer services advisor on the shop floor to start the process. It was a terrible experience. The lady who was serving me and my boyfriend did not know what she was doing. In the end she left us wondering around half way through the order and went to serve another customer. Finally we managed to get hold of another person (half an hour wait) who finished the order. Two day before the delivery date (we had to wait 21 days for the sofa to be… Read Full Review

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★★★☆☆

“Several hours of my life I won't get back”

Written on: 03/09/2013 by SalThomas (1 review written)

My quest for furniture for a toddler - interesting looking, small but useful and easy to clean jam off - circled gently around the internet before landing on Ikea's Stuva bedroom range. I merrily clicked on 'order' and treated myself to a hard earned alcoholic beverage to rest my wood/veneer/MDF-addled eyes. Unfortunately, the delivery date given was three days before we were due to move into our new house. As the sellers had tried to charge us extortionate prices for curtain poles (they went… Read Full Review

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★★★☆☆

“Installing An IKEA Kitchen”

Written on: 02/09/2013

A simple answer to "would you recommend to a friend" is not really a fair question. And the '3 star' rating is not necessarily indicative of quality. You'll understand if you read the whole review. We looked at custom kitchen re-models...way out of our price range. We looked at the standard big box hardware kitchens like Home Depot & Lowes...not the quality or price we felt good about. Looked at IKEA kitchens on-line & in-store...beautiful, functional, great price...just what we wanted… Read Full Review

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★☆☆☆☆

“Money Taken But Still No Goods - IKEA ”

Written on: 30/08/2013 by davidturner77 (1 review written)

My wife recently purchased a Hemnes Daybed from Ikea. She bought it from the IKEA website and then the horrors began. The item was delivered wrongly with 2 of the 3 boxes needed to make the day bed missing. After waiting hours on the ‘customer service’ helpline I was told staff would search for the missing boxes in their warehouse and it would take 24 hours to complete the search. If they found the day bed parts they would ring and arrange delivery. They didn’t find the boxes and didn’t… Read Full Review

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★☆☆☆☆

“Worst experience in a retail store ever!”

Written on: 19/08/2013 by customer83 (1 review written)

My wife and I traveled 2 hours to visit your store in Orlando Florida yesterday dedicating an entire day with one purpose and goal, and that was to purchase an entire bedroom set for our house. We have always spoke highly about Ikea and recommended it to everyone we know, however after the lack of customer service at this location, the rudeness of your employees, and the failure to both listen and assist us in any way we will no longer be shopping with Ikea. The experience we had yesterday… Read Full Review

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Paiget's Response to customer83's Review

Written on: 27/08/2013

I am really glad you posted this review. I was on my way to this location ( 2 hour drive from Jacksonville, FL), but have changed my mind. I will not spend where the customer is not respected.

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★☆☆☆☆

“Worst refund department ever at Wembley, UK”

Written on: 11/08/2013

Absolute shambles! The ticket machine was broken, and the whole area reminded me of an airport in a third world country! Make sure if you ever buy from Ikea, that you are 110% sure that it is the right product because you seriously do not want to end up in this hell-hole. It's taken 40 minutes so far to get through 9 customer returns. Interestingly (or not surprising), there is no way of leaving feedback on Ikea's website directly, and I tried. Tried to ring customer service, 15 minute wait… Read Full Review

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★☆☆☆☆

“Worst overall customer service”

Written on: 03/08/2013

I work for a Medical Clinic, On the floor Peter helped us with our order, told us the delivery would come the next day between 8 and 10am, so we unplugued computers, moved patient files, and could not work all through the day. After 2 pm, when the delivery had not arrived we decided to call and find out what was going on, then we were told the delivery would come between 2 and 6pm, this after a whole day of having the office not functioning. When it finally arrived around 5 pm, our delivery was… Read Full Review

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★☆☆☆☆

“The worst customer service ever!”

Written on: 25/06/2013 by terbaa (1 review written)

"HOUSTON, TEXAS -- Many problems with our birch cabinets colors. Many black and purple lines all over the doors...but not on their display cabinets. Waited hours trying to return inferior product. Also we were forced to buy $150 worth of extra product to get our 20% discount because they were out of one of the products we were buying, which put us under the total $ amount needed for our discount. We were told we could return extra items anytime up to 25 years later. We decided not to use them… Read Full Review

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★☆☆☆☆

“Hemnes 3 Drawer Chest”

Written on: 20/05/2013

I purchased two Hemnes 3 drawer chests ad the matching mirrors. When I opened the boxes both dressers had cracks in the wood along the legs. I callede customer service who was unable to ship me replacement parts due to the size. I was told to return to a store and ask for the manager. I had already driven these pieces over 2 hours from the store to my home and now had to package them back up, carry them down the stairs, pay the handy man who i had hired to put them together. I was told to… Read Full Review

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★☆☆☆☆

“Worst company in the world”

Written on: 19/05/2013 by l.sturys (1 review written)

Very dissapointed with their service. Delivery isone of the most expensive and one of the worst. Our delivery came with one item missing and could not get through to custom service on phone -waited and waited till the money ran out...Don't order on line!… Read Full Review

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★☆☆☆☆

“Ikea France: AVOID AT ALL COSTS!!”

Written on: 13/05/2013 by Splitbrain (1 review written)

Waited 1 month, still no delivery, no contact, unable to contact them on the customer service line… Read Full Review

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★★★★☆

“Very happy!!!”

Written on: 05/05/2013

Isn't it funny how its generally people who have a bad experience who take the time to do reviews and tell everyone how awful Ikea are!!!! So I thought I''d tell everyone about the great service I received from them. I was given a four hour delivery window and also had a phone call from the delivery driver 45mins before they arrived well within the delivery slot. All 25 items were there!!! Then on realising I had ordered the wrong height of wardrobe, after a phone call ( which I admit I did… Read Full Review

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★☆☆☆☆

“BAD BAD BAD IKEA ONLINE SHOPPING ”

Written on: 30/04/2013

I was informed that my delivery was on the 29th by email and text, I waited in all day and yet nothing arrived. I have tried to contact their customer service but everytime I try I am put on hold for over 20 mins and then just give up. Do not buy from ikea online shop unless you like to be messed around and have your days wasted… Read Full Review

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★☆☆☆☆

“IKEA DELIVERY - A REALLY, REALLY BAD SERVICE”

Written on: 30/04/2013

Ikea make good products but have a shockingly bad delivery service. We were expecting the delivery of 3 bookcases but only two and a bit were delivered. The two delivery men reliably informed us that they were missing a box and that "no doubt Ikea will arrange delivery", but the truth was that they didn't really care as they were just contractors and their job was just to drive the van and that was the sum total of their responsibility and interest. We phoned Ikea customer services (but… Read Full Review

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★☆☆☆☆

“Horror experience ”

Written on: 29/04/2013 by Alinszabo (1 review written)

It all started last week when done an order online just to find out they change delivery charges from 5 £ to50£and this wasn't all ,when paid 5£ it came in four days now they want me to pay 50 for 10 days delivery.i canceled my order and decided to go to nearest ikea ,wich is wembley for me....get in store and from here my nightmare started. I had a list with the products that I need.go on local computer and check availability 3 in stock mirror hemnes 45£...get to the location -plastic… Read Full Review

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★★★★☆

“Happy with home office”

Written on: 23/04/2013 by JayneReviews (5 reviews written)

Suprised by some of the other reviews here because I thought everyone loved Ikea, so maybe it's just me! I went to the Croydon store recently to buy bits and pieces for my new home office and was really happy with the service and the products. Really friendly team dotted around the store, and they helped me with all my questions. I bought a desk, chair, drawers and some smaller bits like box files, all in white, and I'm very happy with them. Especially the desk, which was actually a dining… Read Full Review

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★★★☆☆

“great furniture”

Written on: 19/04/2013 by spud98 (1 review written)

the furniture i brought was absolutely amazing and definently worth the money and its so strong. also ikea have a wide range of furniture to choose from, would definently but from there again… Read Full Review

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★☆☆☆☆

“Horrendous, Abysmal, Uselessly Awful, Shockingly Bad,...”

Written on: 16/04/2013 by Joseph12345 (1 review written)

I ordered a chest of drawers online on the 3rd of April expecting a quick delivery as per the £15 delivery charge, I heard nothing from IKEA until the 8th when I received a text that it will be delivered on the 16th. After a ridiculous waiting time of 13 days I finally received my delivery. When I started to assemble I pulled out the first piece and immediately saw it had a large crack. Upon contacting IKEA's 'customer service' I was on hold for an entire 43 minutes before speaking to a man… Read Full Review

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★☆☆☆☆

“Nightmare in-store experience, could not contact by...”

Written on: 15/04/2013

The whole experience from start to finish (except the delivery itself) was a nightmare. It took 2 hours to place our order in-store (too long a story to go into). I then needed to contact the store regarding delivery of items as one the sofas I ordered bacame discontinued the day after I paid for it. Could not get through on the phone despite over 20 attempts, continually put on hold for 20, 30+ minutes. Broken links on the website and the online chat does not work!!!!! Never again!!!… Read Full Review

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★☆☆☆☆

“Worst customer service I have ever encountered”

Written on: 12/04/2013 by David1234321 (1 review written)

The customer service in store was pretty good, we used the pick and deliver service as we had ordered too much to pick ourselves. I was assured all of my items would be delivered the next day, this was assured as one of the items I tried to order was not in stock, so they could not add it too my order, which seemed strange for a modern national retailer to lose a sale rather than split an order. Following day, most items were delivered but 6 items were missing. I called customer services (if… Read Full Review

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