Ikea Reviews

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★★☆☆☆
1.8 / 5
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  • Quality of service

  • Layout of shop

  • Value For Money

Summary

Review Centre offer reviews of Ikea and other Home furnishing and Interior Design Shops. If you have bought some flat packed furniture, cushions or pencils from Ikea then we would love to hear what you thought of the products, prices, customer services, stores etc.
You can also read and write reviews of their website www.ikea.com
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★★★☆☆

“Slightly expensive but great for offices.”

Written on: 24/09/2013 by whitesnow (2 reviews written)

We refurbished our office space with new IKEA desks. Aside from the slighly higher cost we're pretty pleased with how it all turned out… Read Full Review

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★☆☆☆☆

“Appalling service. AVOID.”

Written on: 23/09/2013

My 'next day delivery' took nearly 3 weeks. Along with hours on the phone to an appalling customer service department. What a horrible experience. Never using Ikea again… Read Full Review

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★☆☆☆☆

“Delivery service rubbish”

Written on: 18/09/2013 by LisaJane42 (1 review written)

As I don't have a local IKEA store, I ordered a play kitchen and other items to be delivered. I paid £9 for the privilege, only to be missing 1 essential item. I have now spent, 1 hour waiting in a queue for customer services, no e-mail contact form and the on-line web chat page is also not working. Disgusted… Read Full Review

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★☆☆☆☆

“Worst delivery service ever”

Written on: 14/09/2013

I usually had good opinion about IKEA but recently I've just totally changed my mind after buying 2 wardrobes with delivery to home. I'm waiting over 3 weeks now (when they claim next day delivery) and those lazy drivers are just making excuces that their truck is too big, so they'll come in 2 days in van - and they never came. Next week they were suppose to come again but no one came as well, or even call me. After spending 1 hour on their call line, someone told me they took photos of my… Read Full Review

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★☆☆☆☆

“Poor service”

Written on: 11/09/2013

I bought 22 pieces of furniture at one time from Ikea and the delivery was on 31Aug13. By the time the furniture came, I found that one item was missing which was very obvious because it's a king size mattress. I phoned Ikea and the lady replied they need 3 to 5 days for tracing the item. I told her I need the mattress on 1Sep13 which was the next day as I moved into a new place. I requested her to send another one to me since it's Ikea's mistake in this delivery. What they said was I… Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 10/09/2013

I decided to buy a sofa from IKEA. Approached a customer services advisor on the shop floor to start the process. It was a terrible experience. The lady who was serving me and my boyfriend did not know what she was doing. In the end she left us wondering around half way through the order and went to serve another customer. Finally we managed to get hold of another person (half an hour wait) who finished the order. Two day before the delivery date (we had to wait 21 days for the sofa to be… Read Full Review

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★★★☆☆

“Several hours of my life I won't get back”

Written on: 03/09/2013 by SalThomas (1 review written)

My quest for furniture for a toddler - interesting looking, small but useful and easy to clean jam off - circled gently around the internet before landing on Ikea's Stuva bedroom range. I merrily clicked on 'order' and treated myself to a hard earned alcoholic beverage to rest my wood/veneer/MDF-addled eyes. Unfortunately, the delivery date given was three days before we were due to move into our new house. As the sellers had tried to charge us extortionate prices for curtain poles (they went… Read Full Review

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★★★☆☆

“Installing An IKEA Kitchen”

Written on: 02/09/2013

A simple answer to "would you recommend to a friend" is not really a fair question. And the '3 star' rating is not necessarily indicative of quality. You'll understand if you read the whole review. We looked at custom kitchen re-models...way out of our price range. We looked at the standard big box hardware kitchens like Home Depot & Lowes...not the quality or price we felt good about. Looked at IKEA kitchens on-line & in-store...beautiful, functional, great price...just what we wanted… Read Full Review

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★☆☆☆☆

“Money Taken But Still No Goods - IKEA ”

Written on: 30/08/2013 by davidturner77 (1 review written)

My wife recently purchased a Hemnes Daybed from Ikea. She bought it from the IKEA website and then the horrors began. The item was delivered wrongly with 2 of the 3 boxes needed to make the day bed missing. After waiting hours on the ‘customer service’ helpline I was told staff would search for the missing boxes in their warehouse and it would take 24 hours to complete the search. If they found the day bed parts they would ring and arrange delivery. They didn’t find the boxes and didn’t… Read Full Review

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★☆☆☆☆

“Worst experience in a retail store ever!”

Written on: 19/08/2013 by customer83 (1 review written)

My wife and I traveled 2 hours to visit your store in Orlando Florida yesterday dedicating an entire day with one purpose and goal, and that was to purchase an entire bedroom set for our house. We have always spoke highly about Ikea and recommended it to everyone we know, however after the lack of customer service at this location, the rudeness of your employees, and the failure to both listen and assist us in any way we will no longer be shopping with Ikea. The experience we had yesterday… Read Full Review

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Paiget's Response to customer83's Review

Written on: 27/08/2013

I am really glad you posted this review. I was on my way to this location ( 2 hour drive from Jacksonville, FL), but have changed my mind. I will not spend where the customer is not respected.

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★☆☆☆☆

“Worst refund department ever at Wembley, UK”

Written on: 11/08/2013

Absolute shambles! The ticket machine was broken, and the whole area reminded me of an airport in a third world country! Make sure if you ever buy from Ikea, that you are 110% sure that it is the right product because you seriously do not want to end up in this hell-hole. It's taken 40 minutes so far to get through 9 customer returns. Interestingly (or not surprising), there is no way of leaving feedback on Ikea's website directly, and I tried. Tried to ring customer service, 15 minute wait… Read Full Review

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★☆☆☆☆

“Worst overall customer service”

Written on: 03/08/2013

I work for a Medical Clinic, On the floor Peter helped us with our order, told us the delivery would come the next day between 8 and 10am, so we unplugued computers, moved patient files, and could not work all through the day. After 2 pm, when the delivery had not arrived we decided to call and find out what was going on, then we were told the delivery would come between 2 and 6pm, this after a whole day of having the office not functioning. When it finally arrived around 5 pm, our delivery was… Read Full Review

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★☆☆☆☆

“The worst customer service ever!”

Written on: 25/06/2013 by terbaa (1 review written)

"HOUSTON, TEXAS -- Many problems with our birch cabinets colors. Many black and purple lines all over the doors...but not on their display cabinets. Waited hours trying to return inferior product. Also we were forced to buy $150 worth of extra product to get our 20% discount because they were out of one of the products we were buying, which put us under the total $ amount needed for our discount. We were told we could return extra items anytime up to 25 years later. We decided not to use them… Read Full Review

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★☆☆☆☆

“Hemnes 3 Drawer Chest”

Written on: 20/05/2013

I purchased two Hemnes 3 drawer chests ad the matching mirrors. When I opened the boxes both dressers had cracks in the wood along the legs. I callede customer service who was unable to ship me replacement parts due to the size. I was told to return to a store and ask for the manager. I had already driven these pieces over 2 hours from the store to my home and now had to package them back up, carry them down the stairs, pay the handy man who i had hired to put them together. I was told to… Read Full Review

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★☆☆☆☆

“Worst company in the world”

Written on: 19/05/2013 by l.sturys (1 review written)

Very dissapointed with their service. Delivery isone of the most expensive and one of the worst. Our delivery came with one item missing and could not get through to custom service on phone -waited and waited till the money ran out...Don't order on line!… Read Full Review

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★☆☆☆☆

“Ikea France: AVOID AT ALL COSTS!!”

Written on: 13/05/2013 by Splitbrain (1 review written)

Waited 1 month, still no delivery, no contact, unable to contact them on the customer service line… Read Full Review

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★★★★☆

“Very happy!!!”

Written on: 05/05/2013

Isn't it funny how its generally people who have a bad experience who take the time to do reviews and tell everyone how awful Ikea are!!!! So I thought I''d tell everyone about the great service I received from them. I was given a four hour delivery window and also had a phone call from the delivery driver 45mins before they arrived well within the delivery slot. All 25 items were there!!! Then on realising I had ordered the wrong height of wardrobe, after a phone call ( which I admit I did… Read Full Review

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★☆☆☆☆

“BAD BAD BAD IKEA ONLINE SHOPPING ”

Written on: 30/04/2013

I was informed that my delivery was on the 29th by email and text, I waited in all day and yet nothing arrived. I have tried to contact their customer service but everytime I try I am put on hold for over 20 mins and then just give up. Do not buy from ikea online shop unless you like to be messed around and have your days wasted… Read Full Review

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★☆☆☆☆

“IKEA DELIVERY - A REALLY, REALLY BAD SERVICE”

Written on: 30/04/2013

Ikea make good products but have a shockingly bad delivery service. We were expecting the delivery of 3 bookcases but only two and a bit were delivered. The two delivery men reliably informed us that they were missing a box and that "no doubt Ikea will arrange delivery", but the truth was that they didn't really care as they were just contractors and their job was just to drive the van and that was the sum total of their responsibility and interest. We phoned Ikea customer services (but… Read Full Review

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★☆☆☆☆

“Horror experience ”

Written on: 29/04/2013 by Alinszabo (1 review written)

It all started last week when done an order online just to find out they change delivery charges from 5 £ to50£and this wasn't all ,when paid 5£ it came in four days now they want me to pay 50 for 10 days delivery.i canceled my order and decided to go to nearest ikea ,wich is wembley for me....get in store and from here my nightmare started. I had a list with the products that I need.go on local computer and check availability 3 in stock mirror hemnes 45£...get to the location -plastic… Read Full Review

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