Currys Reviews

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★☆☆☆☆
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  • Quality of service

  • Layout of shop

  • Value For Money

Summary

Currys is one of the big high street names when it comes to audio/visual equipment and computers. Have you shopped at Currys recently, why not tell other all about your experience and write a review!
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★☆☆☆☆

“Sheer bad manners and service”

Written on: 18/09/2014 by Reximus (4 reviews written)

Recently in Currys at Barnsley took a laptop computer back. There was a dispute as to how the fault had occurred. This has never been resolved and I am unable to go further and I am having the computer repaired privately. However, during the visit to try and resolve the problem a member of staff attempted to snatch from my hand a letter addressed to me from their in house repair service stating I could not have it until I had signed to take the computer back. I asked for the manager but he was… Read Full Review

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★☆☆☆☆

“Do Not Care About Customers”

Written on: 10/09/2014 by JonathonRichardson (1 review written)

Beware buying any goods from Currys as they wont replace them. They will send them to a repairer (not the manufacturer) who, like Currys have a very poor reputation. The staff in store are very patronising. Also, their customer services are no better and lack any customer care or empathy. They only do the minimum they need to do within consumer law. Buy your goods elsewhere where they value you as a customer, e.g John Lewis & Apple… Read Full Review

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★☆☆☆☆

“Will Never Dealwith Currys Again”

Written on: 31/08/2014

I was having problems with my laptop and decided to take it to a so called reputable dealer!! I first went to PC World on the Bromley Road, (NOT THE BROMLEY branch, the CATFORD BRANCH on the BROMLEY ROAD) and they told me that they could not see to it before the 2nd September. They suggested I took it to Currys next door which I did. I was attended to by a man who said he was the “EXPERT” in the branch!!! I told him that I was going to take it to someone else I had found in Yellow… Read Full Review

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★☆☆☆☆

“DELIVERY LET DOWN ”

Written on: 29/08/2014 by DwayneRossiItalian (1 review written)

Waited in all day,listened to numerous taped messages that would not allow me to track my delivery of an AEG cooker and sent up the garden path and by 5.30 I had had enough. I then spoke to a person not via the department I should be speaking with at currys. I was given the reason that a flood at the depot had prevented delivery and scheduled for tomorrow. Am I expecting too much to expect a courtesy call telling me this?? Anyway, not at all pleased so another wasted day tomorrow? (promise now… Read Full Review

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★☆☆☆☆

“absolutely shocking service. ”

Written on: 28/08/2014 by teegan (1 review written)

I had reserved a tv and bracket yesterday and I could collect it at any time after the hour. I went there and was waiting for at least 45 minutes for them to tell me that it was at pc world instead of currys.. The manager just stood there and watched. He knew exactly what was going on and he said nothing. Just let us stand there and wait. Didn't ask to help at all! He eventually helped when they told us I was at pc world and that's it. The sales assistant did not have a clue what he was doing… Read Full Review

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★☆☆☆☆

“not aloud to swear but if i could i would”

Written on: 27/08/2014

i had a fridge delivered and the fridge door had a big dent in it.it then got taken away immediatly. then got replaced with another fridge which had a dent also in the door which was covered in with paint!!!!! i am not stupid!!!! i am now trying to sort out by customer services for the forth time as everytime ive phoned them i never get a call back!!!! i am now fed up of phoning them as calls arnt cheap and i am now looking for compensation. i will never ever buy from currys again and i will be… Read Full Review

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★☆☆☆☆

“RUINED A BRAND NEW COMPUTER”

Written on: 25/08/2014 by Darkystar (4 reviews written)

Umm - where can I even begin! Bought a computer which crashed after a week - unable to log in and just left with a blank screen. Now I know a bit about computers BUT given the thing was only a week old I thought Currys should be sorting this out - This was a very bad mistake on my part. Firstly they told me my ONLY option was a repair - WRONG - Consumer rights allow me a new replacement, having argued this a new one was meant to be reserved at another store and be available the following day -… Read Full Review

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★☆☆☆☆

“Dreadful”

Written on: 25/08/2014

I attended the store at Hedge End today with a view to buying a Fuji Camera. This is a large retail store but there was nobody available to assist me in my purchase. The shop was not busy at all and there was group of 4-5 members of staff standing talking. When I approached them to ask for assistance I was told someone would be with me shortly. After more than 10 minutes, I went back to the group and told them to forget it and I would go elsewhere. "Fine" was the reply I received. This… Read Full Review

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★☆☆☆☆

“Absolutely despicable rude lying theives”

Written on: 25/08/2014

Cant be bothered to write detail of our experience. Will rip you off with lies rudeness and down right despicable customer services. No delivery or collection as agreed. Pay in store in cash they say you havent. Will ruin your house on installs and what ever you do dont let your elderly relatives or vulnerable people shop there. This company has no morals and almost every staff member I have encountered in person, over the phone etc are basically just thick idiots with absolutely no idea what… Read Full Review

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★☆☆☆☆

“I Paid for Discontinued Memopad”

Written on: 25/08/2014 by JamieSalisbury (1 review written)

I chose a Asus Asus memo pad 8 on 6th August and paid for it alongwith a guarantee agreement and knowhowcloud on the proviso that I could pick it up from Currys PC world on 8th August. I did like it and it was recommended by the store assistant. However it took 4 stressful telephone calls to discover today the Memo pad had been discontinued and would never be available. The promised calls from the Manager never happened. Currys PC World have my money and I have no goods. I am livid and… Read Full Review

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★★★★★

“Top quality service”

Written on: 19/08/2014 by ArjunO'Reilly267 (1 review written)

I had purchased a laptop from currys, tunbridge wells. Read into the know how care plan but decided it was good cover for the price, and the laptop was expensive. Of course, something did go wrong with my laptop. The screen ended up damaged, I was a bit skeptical about the care plan as there are a lot of negative reviews. But I phoned know how, who collected it from my address and dropped off a loan laptop. Replaced the screen and returned within 13 days! Really impressed with the service from… Read Full Review

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★★★★☆

“Happy with service”

Written on: 19/08/2014 by murphy1977 (2 reviews written)

I bought a acer pc from currys. Reasonable price would use again… Read Full Review

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★☆☆☆☆

“Non-existent service”

Written on: 17/08/2014 by Kasont1951 (1 review written)

Terrible. The only thing the staff seemed interested in selling was insurance for products that already come with warranties. In addition, the stove we bought required a dedicated plug socket. We were not told this in store so when KNOWHOW came to install the stove (which Curry's charged us £100 for) they were unable to do so as we need to get the electrician in again. Really shocking considering the amount we spent. We were in a hurry because we had just bought a house and needed appliances… Read Full Review

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★☆☆☆☆

“No service at all”

Written on: 15/08/2014 by BrettGuthrie229 (1 review written)

I went to my local Southampton store which is 5 mins from my house to buy a freezer. After hanging around in the store for 20 mins finally got service. The store was not busy about 3 people browsing. After 10 mins of the sales woman not being able to place the order the manager told us to go to Hedge End which is 30 mins up the motorway. Went there and waited in the store to be served after asking 3 seperate members of staff, gave up walked out and bought what we wanted in a local independant… Read Full Review

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★☆☆☆☆

“Bought a Cooker. will never shop at curry's ever again”

Written on: 14/08/2014 by MissExCurrys (1 review written)

My Mother bought a brand new expensive cooker from Curry's. Is wasn't even out of the wrapper, she decided it was too complicated for her to use, decided to go back to the store to find a replacement (Crayford branch ) was promptly told she couldn't return it. Very abruptly told NO. I stepped in andvcsaid why its not even been used. Was told "We have non returnable policy" do they? So I said " well if that's the case I won't be shopping here again" "and I'm after a new TV, I'll go to John Lewis… Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 13/08/2014 by Byrnexd435 (1 review written)

I placed an order for a Rangemaster cooker on 3rd August. We were contacted with a delivery date of 9th August. We were then informed this wasn't possible and re-arranged for today (13th August). We were also told we'd receive a call with a delivery slot. Still no call and I suspect we won't be getting the cooker today. We've been on the phone all afternoon trying to track the order but you can't track it because according to Currys it's being delivered by the manufacturer. So we phoned the… Read Full Review

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★☆☆☆☆

“worst place to buy from !!”

Written on: 07/08/2014 by Hart92 (1 review written)

I bought 3 new kitchen appliances from currys one being my washing machine, which didn't work from day one, called currys to be told I wasn't putting correct weight of washing in it wont do a load if its not heavy enough, 3weeks later they agreed to take it back after an engineer said it was faulty the water pump also the drum, that was 2 weeks ago and I'm STILL waiting on my refund to buy another machine. Currys us the worst place ever and I will never shop there again. Even the delivery… Read Full Review

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★☆☆☆☆

“our experience.. ”

Written on: 05/08/2014 by Cantrellkd115 (1 review written)

our experience.. May 2014 we purchased a brand new Humax 1000s / 500GB from Currys at mallard Road, Bournemouth. end of July 2014 the “roll back TV Guide” “earlier” viewing option that is advertised as , allowing you to view programs up to one week earlier , malfunctioned ! it would automatically take you back Five days ! totally missing out the main portion of the previous weeks viewing which was advertised as a facility! . within two days of this malfunction , another major problem… Read Full Review

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★☆☆☆☆

“Customer Service & Satisfaction Unheard of in Currys”

Written on: 01/08/2014 by RaelynnMontgomery314 (1 review written)

We purchased a Nikon camera in January, camera failed just after the 28 day!!!! exchange policy, contacted currys customer helpline absolute waste of time, was told could take back to store to exchange as told by them, only to get there and be told it had to be sent away for repair which takes up to 7-10 days after 4 attempts to call branch and no return calls and emails, I went back into the store after 21 days of waiting long story short basically lost my camera and it is no longer in stock… Read Full Review

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★★★☆☆

“Cannon now made by Hotpoint, Indeset and dissapointing!”

Written on: 29/07/2014 by gyMunro209 (1 review written)

My new Cannon Carrick cooker is not the same as the one I looked at in the store. The enamel looks as if it has been sandblasted! and is rough to the touch. The one in the store was shiny. The grid in the grill pan had the thin layer of chrome peeling off when it arrived and I am still waiting for the replacement in the post. The quality is poor and I would not recommend it. Be careful when looking at the store sample. What you see may not be what you get, these models are continually being… Read Full Review

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