Currys Reviews

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★☆☆☆☆
1.4 / 5
12% of users recommend this
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  • Quality of service

  • Layout of shop

  • Value For Money

Summary

Currys is one of the big high street names when it comes to audio/visual equipment and computers. Have you shopped at Currys recently, why not tell other all about your experience and write a review!
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★☆☆☆☆

“Washing machine delivered damaged ”

Written on: 21/01/2014

Washing machine was delivered, delivery men left without unpacking. Washing machine was cracked and broken both top sides with huge dent in front side. Bolts inside were bent, obviously had been dropped. After numerous calls still not had a replacement 10 days later. Terrible after sales service, twice promised that they would deliver a new machine,non delivered yet, no contact, called again today and item apparently not in stock… Read Full Review

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★☆☆☆☆

“Staff made me uncomfortable”

Written on: 19/01/2014

Went into currys and one of the staff never took his eyes off me. Would have been OK if he at least tried to hide it but he was blatantly staring at me... obviously thought i was stealing just becuase im a young male.. won't be going back… Read Full Review

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★☆☆☆☆

“Disgusting treatment of a disabled person”

Written on: 17/01/2014

We purchased a new cooker from Currys online. It was delivered at the specified time, however the delivery people would not take away the old appliance or the packaging. When challenged about the fact that the purchase was made on the understanding that this service would be provided, the delivery people said 'not our problem' and promptly did a runner. I have emailed both Currys and KnowHow who haven't even had the courtesy to reply even though they have been made aware of my partner's… Read Full Review

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★☆☆☆☆

“The pits”

Written on: 12/01/2014 by Ericel (1 review written)

Pressure selling with inaccurate or false information about the product, in this case a Mac Pro laptop. Also once money has been exchanged totally uninterested in helping or advice. My advice:- DO NOT USE THIS STORE!… Read Full Review

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★★☆☆☆

“washing machine delivery and installation”

Written on: 12/01/2014

This washing machine was recommended by Which and only Curry's carried it. I ordered installation when I ordered the machine to be delivered. The online date facility, which was well into the ordering process would not work, and I ended up ordering by phone. This is mildly annoying. Phone ordering was fine, and date of delivery a week later was convenient. Night before I was able to log into KnowHow and get a time slot, 2-6 the next day. From here on, rapidly down hill. 1. Delivery team did… Read Full Review

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★★★★★

“Dishwasher repair”

Written on: 08/01/2014 by Fifin (1 review written)

Good service. Called on Saturday to arrange a repair visit and was given the following Wednesday as the day the engineer would be in my area. Was given a 4 hour time slot for the repair and engineer arrived within that time. Engineer repaired dishwasher within an hour and was very knowledgeable. Happy with the service I received… Read Full Review

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★★☆☆☆

“Customer services regarding faulty goods”

Written on: 08/01/2014

Purchased a tv stand, full price paid. On opening goods damaged and slip enclosed item enclosed not in perfect condition Contacted customer services. Response - return to store for refund. Goods not in stock in local store 16miles away. Told item Can be ordered and will have to pay delivery charge. Telephone call lasted 27 mins whilst I was passed to different departments with no satisfactory outcome. Just not interested that they had sold sub standard goods at full price and not prepared to… Read Full Review

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★☆☆☆☆

“absolutely appalling”

Written on: 07/01/2014 by anon1986 (1 review written)

Customer service terrible, I can't even bare to go into the details but seriously do not advise shopping here!… Read Full Review

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★☆☆☆☆

“Very poor, lazy staff”

Written on: 04/01/2014 by Matthew.90 (1 review written)

Recently I have been into 3 stores across Manchester, the Oldham Megastore being by far the worst, staff are uninterested. I would highly recommend its partner company PC World, although they are the same companies PC World is better by far, staff are very helpful they know what they're on about and seem to have an idea of what they're doing...Unlike Curry's. Decided to get my laptop through PC world, Staff even gave me a discount which they didn't have to. Staff at PC world did confirm how… Read Full Review

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★☆☆☆☆

“AWFUL after sales service. AVOID!!!!!!!!!!!!!!!”

Written on: 03/01/2014

If you have a faulty product and have parted with your cash, you will need an iron will and hours of time to waste if you hope to get a refund! Do not ring the expensive telephone number they give you, go into a store and make them do this for you. If it was not for the wonderful female member of staff that I was lucky to encounter, (she fought my cause from the store via approximately 2 hours of phone calls and 2 visits)after my own fruitless attempts from home, this matter would never have… Read Full Review

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★☆☆☆☆

“Inflexible policy and confusing availability ”

Written on: 02/01/2014 by brakenoodle (26 reviews written)

I needed a built in, electric fan oven when mine blew up just before Christmas. I wanted to walk in, buy a cooker and walk out with it - simple - er, no. I went to two different branches of Currys. The first branch was as big as an aircraft hanger, but sadly lacking in staff to speak to about the products on display. I then went to another smaller branch and did find a male staff member. I asked about the depth dimensions of the cooker which were CRITICAL because I would be fitting it myself… Read Full Review

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★☆☆☆☆

“How are they still operating? Dishonest, illegal? s/h...”

Written on: 02/01/2014 by Parky007 (1 review written)

Wanted to buy an Asus Transformer Book T100, and although we'd vowed never to use currys/pc world again, unfortunately we had little choice as they were the only company with any in stock. Reluctantly ordered through their click and collect service. Drove approx 20 miles as this was the nearest store (and indeed the only store) that had one in stock. Arrived the next day to collect (online it explains that your order will be ready within an hour of reserving). Asked at the click and collect… Read Full Review

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★☆☆☆☆

“order in store NEVER”

Written on: 30/12/2013

Went into store to see what online offer really was. Also had some questions that needed answering. Sales person persudaded me to order now with them not online. If I went home and ordered on line would have been in store next day after 5pm. I ordered item Wednesday evening was told it would be here Thursday no show Thursday was told Sunday no show Sunday was told definately Tuesday which now was Christmas Eve no show. Had to do a sit in protest to get a christmas present for my 19 year… Read Full Review

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★☆☆☆☆

“customer service?????? joke”

Written on: 27/12/2013

Find somewhere else to purchase your goods.My local store in Aberystwyth has ignorant staff who know nothing about the goods they are selling and the company`s after sales service is non-existant as are their complaints procedures. I would rather pay a lot extra for my goods than use this company again… Read Full Review

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★★★★★

“Fab delivery”

Written on: 27/12/2013 by SJF1 (1 review written)

Had been without a fridge for two weeks , struggling as a family of four using a cool box. Difficult delivery of an American style fridge freezer, thanks so much to Cockney and Chipper for a safe delivery. We love you! X … Read Full Review

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★☆☆☆☆

“47"Sony 3d smart tv buy now pay 6 months.”

Written on: 27/12/2013 by Trooper345 (1 review written)

Got the tv loaded in the car, was never told about the 8.50 a month insurance taken out, read the small print.you pay this till 2016, Waited for the paperwork to come throu the post so we could pay off when we liked, nothing came, went back to Swindon and was told....... Get this nothing to do with us, get in touch with creative finance, what a phone call , very rude. Even charged me extra for paying it off early, and using a debit card, What a joke so paid in full,.never will I be buying from… Read Full Review

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★☆☆☆☆

“Incompetent liars with awful customer service”

Written on: 26/12/2013

Bought a fridge freezer and it arrived damaged. This was discovered after having to unpack ourselves and dispose of the packaging. Numerous calls later and promises of them placing an order for a replacement, we find out a month later that no order was ever placed. So we have just been sitting with a broken item for a month and we have still not got any idea when we will receive a replacement. Even with these problems never once was there an apology or even hint that they would accept… Read Full Review

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★☆☆☆☆

“Don,t bother”

Written on: 24/12/2013

I went to the store at Culverhouse cross Cardiff with the hope of buying a Roberts leather bound radio.There were two on display a red and blue ,when I asked to purchase the red model I was told they are out of stock, the same for the blue model.I was a little annoyed as they were both on display .I then asked for the cheaper vintage model which was also on display,only to be told sorry sir,out of stock.I was not allowed to purchase any of the display models....so why display thinks that are… Read Full Review

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★☆☆☆☆

“No Cooker for Christmas ”

Written on: 23/12/2013 by SilentScorn (1 review written)

We picked out a cooker in the shop on the 30th November to be delivered and installed by Currys on the 21st December. On the 20th I got an email with a link to find a delivery slot time. Upon clicking that link I notice the image of the product is not the cooker we ordered. I phoned up the help line and was told to go to the store. I went to the store to tell them they have ordered me the wrong cooker and asked if I could have the one we actually ordered the next day. I was told no. It come… Read Full Review

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★☆☆☆☆

“DO NOT USE CURRY'S THEY ARE AN ABSOLUTE JOKE!”

Written on: 19/12/2013

3 weeks after paying for our new dual fuel cooker it was delivered on Friday 13th December 2013, we had paid £95 for the installation service which stated that "all our installation team are qualified gas engineers". When the van arrived the first thing the installation team said was "we won't be able to install the cooker as we are not qualified", they couldn't disconnect or remove our old cooker either as they were not qualified to do that either. Our new cooker was left in the hall and… Read Full Review

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