Currys Reviews

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★☆☆☆☆
1.4 / 5
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  • Quality of service

  • Layout of shop

  • Value For Money

Summary

Currys is one of the big high street names when it comes to audio/visual equipment and computers. Have you shopped at Currys recently, why not tell other all about your experience and write a review!
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★☆☆☆☆

“Will never buy from currys again”

Written on: 09/05/2014 by Saeed22 (1 review written)

The worst customer service I have ever received in my life. Bought a condensing dryer which was faulty. Called currys who said I need to call the manufacturers. Engineer came to check machine and confirmed it was faulty currys still refused to exchange or refund with incompetent staff who could not and would not organise a collection of my item. I had a pick up collection code from the manufacturer authorising currys to collect item and had engineers reporting confirming item is faulty. Went… Read Full Review

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★☆☆☆☆

“SHOCKINGLY HORRIFIC”

Written on: 06/05/2014 by Jimmyisdisgruntled (1 review written)

Let me tell you my horrific experience about buying a fridge off Currys. I dont know where to start...We purchased the appliance from Currys in Mersey New retail park in April 2011 for £569.00. The delivery man would neither carry the fridge up to our first floor flat which we stipulated nor take the old fridge away and we had to go back up to the shop where I had to take a day off work (1st financial loss) to get 2 salesmen came later in the day to carry the fridge up and take the old one… Read Full Review

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★☆☆☆☆

“Appalling customer service”

Written on: 06/05/2014 by LexiThomas200 (1 review written)

Ordered a freezer from Currys on-line which was advertised at a discount price with the options of collecting in-store within an hour, or delivery within 28 days. Four weeks later and still no sign of said freezer and no contact from Currys. Two phone calls later (and no return call from Currys as promised) and it's quite clear that they have no idea when the freezer ordered will be in stock and suggested we order another freezer (with no discount for inconvenience) or cancel the order. Clearly… Read Full Review

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★☆☆☆☆

“never buy from this company”

Written on: 06/05/2014

passing display models as new and saying free next day delivery but actual delivery arrives week late.Over charging people for instulation when advertising £20 for instulation. I will never use currys or pc world again… Read Full Review

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★☆☆☆☆

“unbelievable ”

Written on: 03/05/2014 by Bendercj495 (1 review written)

was in currys isle of man,a old couple (about 78 or80)had come back with a faulty appliance.the old chap tried to explain to the manager what the problem was as it was 2 months old. the manager attitude was so appalling the poor mans wife ran out the shop in tears i was so disgusted i left with out a purchase. as others did. … Read Full Review

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★☆☆☆☆

“Wrong creditors”

Written on: 01/05/2014 by snowy888 (1 review written)

I went to Curry's of Fosse Park, Leicester and looked at getting a fridge freezer, which I picked and went about setting a payment plan they use. To my disbelief it was refused by a new credit company they have started to use called Eclipse. I was astounded as I have never ever in my 46 years missed a payment with anything or been refused before. I have no major outstanding bills and everything I have is paid by direct debit and no payments have ever been missed. Sadly this has put me off going… Read Full Review

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★☆☆☆☆

“absolutely useless idiots”

Written on: 26/04/2014 by whitey88tracey (1 review written)

Extremely rude customer service. Went into a Plymouth branch was approached by one employee I explained my question for him to look completely vacant and walk off with another colleague and customer probably because he had no clue of how to deal with my question. Also I ordered a fridge online 3weeks ago for it to be supposedly delivered 3 weeks later. The delivery van came all the way down to Plymouth from newark to discover the fridge had not been loaded onto the truck from the warehouse ( I… Read Full Review

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★☆☆☆☆

“Terrible”

Written on: 16/04/2014 by Churchpw122 (1 review written)

My tumble dryer was just twelve months old and the drum dislodged off the rear bearings. Trading standards advised me that under the sales and goods act that this product was unfit for purpose. After ringing head office the customer service I received was of a poor standard. Different employees said they would return my call but failed to do so. I eventually spoke to a manager who said the company repair man would repair it and give me an invoice which I could e mail to currys in order to be… Read Full Review

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★☆☆☆☆

“TERRIBLE CUSTOMER SERVICE AND ORGANISATION”

Written on: 10/04/2014 by Stevensonhv187 (1 review written)

I spent £900 with Currys and they cancelled both my orders without explaining why. I got an email saying "as per your request" when I hadn't contacted them to cancel anything. After calling them they explain the products were out of stock. Even worse they took 4 days to refund one product and said they hadn't taken payment for the other.. WHAT????? Terrible company. NEVER AGAIN!… Read Full Review

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★☆☆☆☆

“Absolutely terrible customer service”

Written on: 09/04/2014 by Westic142 (1 review written)

From the delivery service to after sales/customer service this is one of the worst companies I have ever had the misfortune to deal with. Never again… Read Full Review

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★☆☆☆☆

“never again!”

Written on: 07/04/2014 by AllisonClay (1 review written)

I returned a faulty item and was given a refund but on a gift card. The gift card came with two receipts. I always assumed the receipt was actually the gift card. I kept all the paper work together except the gift card itself. I went back to the store and was told the gift card is treated as cash and can not be refunded although currys could clearly see the balance had not been spent. No where on the receipt or card does it state this rubbish.. It does say this rubbish.. The staff were… Read Full Review

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★☆☆☆☆

“kobo tablet”

Written on: 06/04/2014 by mazza1234 (1 review written)

i bought two at christmas one is working ok the other the usb port is not working. Contacted Currys told to contact Kobo which I did. after sending photos and waiting forever told to take the tablet back to Currys to exchange it. ..... Guess what they dont have any and are not prepared to do anything to help. Customer services are a joke this Company is prepared to take your money but when things go wrong they are not prepared to help… Read Full Review

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★☆☆☆☆

“know how should be know not”

Written on: 05/04/2014 by mattrossa (1 review written)

Most dreadful experience ever. 2 guys turned up with my new integrated dishwasher. 45 minutes later they inform me they cannot remove my old one and I need to get a builder in to dismantle my kitchen to gain access. I take a look and get it out in 3 minutes - what if this was an elderly person or similar who would actually go through with this request? I by the way am a commercial sales manager so have no talent in anything like this. Anyway another 1.5 hours later they come and find me and say… Read Full Review

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Matt53124's Response to mattrossa's Review

Written on: 23/07/2014

Its now the 23rd July and still nowhere near sorted!!!! If anyone is in the media and wants a fantastic "watchdog" story please le me know.

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★☆☆☆☆

“DIABOLICAL”

Written on: 03/04/2014 by Hayley312 (1 review written)

25 phone calls culminated in my paying £80 more to replace a faulty freezer with a different model. Incompetence, lies and obfuscation. Possibly the worst organisation I have ever dealt with. NEVER BUY FROM CURRYS… Read Full Review

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★☆☆☆☆

“Not a pleasant experience.”

Written on: 23/03/2014 by LandynMeadows (1 review written)

Curry's delivered my white goods 48 hours late. I ran up a huge mobile phone bill because they never once phoned me to inform me that they weren't coming - they just kept giving me new 4 hour delivery time windows and then not appearing. I was in the middle of moving house and it threw a massive spanner in the works as I was stuck in one place, repeatedly, waiting for them. My frozen food spoiled and I had to take an additional day of annual leave from work with no notice whatsoever. I hoped… Read Full Review

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★☆☆☆☆

“Installation Service - we can't be bothered”

Written on: 22/03/2014 by Demarcus204 (1 review written)

DO NOT USE THEIR INSTALLATION SERVICE EVER!!!!!! Ordered a washing machine with installation service. Arrived on time, however, they did not install due to a faulty cold water pipe tap that turns off the mains - said would have to get a plumber. Plumber advised tap not broken, only the cover was and they should have installed it. The deliveryman just wanted to get out as quick as possible and couldnt be bothered to do a proper check. Got a refund of the installation from currys and got them… Read Full Review

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★☆☆☆☆

“never again”

Written on: 21/03/2014 by Wrightkm437 (1 review written)

i got a new tv about a week ago that had lines on it so phone up got told that we could get a new one. New one turned up today with more problems then the one they took away so phone 1 hour after getting it to be told to go to the store for a new one in stafford so we phoned about first to see if there was anything we could do but in the end we phoned stafford to be told that they need to phone headoffice so will phone back. 30 mins later they phone to say that i could get a new one but i… Read Full Review

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★★★★☆

“Good service at Stockport branch”

Written on: 12/03/2014 by StopfordianLass (9 reviews written)

I purchased a Cuisinart kettle from Currys online which stopped working after 8 months. I took the faulty kettle back to my local store who replaced it for me with no issues whatsoever. The only down side was they didn't have the correct model for me to replace like for like, however I got a good replacement and a refund for the difference in price. AND hopefully this one won't give up the ghost after 8 months... :)… Read Full Review

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★☆☆☆☆

“rude staff”

Written on: 10/03/2014 by RoseBlack (1 review written)

I asked a simple question about extended care for a laptop,the guy was not to sure,and called the manager over,the manager did not even know,and was a smartass about it..cheeky *******...that was in alperton store,and i have had the same thing in 2 other stores of theres,staples corner,and one in wembley,i wont buy nothing from there again,i will go to argos instead and get a laptop.. … Read Full Review

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★☆☆☆☆

“Poor service”

Written on: 09/03/2014 by mikewps1976 (3 reviews written)

I went to Currys to buy a telly, looking at the new 4k models and wanting to spend a lot. I stood around waiting for 45 minutes before any staff member even approached me! I decided to leave and went to Richer Sounds and made my purchase! Never use Currys… Read Full Review

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