Currys Reviews

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★☆☆☆☆
1.4 / 5
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  • Quality of service

  • Layout of shop

  • Value For Money

Summary

Currys is one of the big high street names when it comes to audio/visual equipment and computers. Have you shopped at Currys recently, why not tell other all about your experience and write a review!
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★☆☆☆☆

“worst service ever - wont be using currys again ”

Written on: 11/07/2014 by sadiyahaq (1 review written)

I bought a russell hobbs iron from currys on tuesday 01/07/14 and the next day when I used it the water started dripping from the spray compartment - my ironing board was wet by the time I finished ironing. However I gave it a rest and used it the next day and the same thing happened so I took it back to the store. Well you would think this would be a straight forward hassle free return but oh no not in currys as their policy is far more important than the customer. They tested the iron and… Read Full Review

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★☆☆☆☆

“Wouldn't recommend Curry's even to someone I didn't like!”

Written on: 01/07/2014 by Neal369 (1 review written)

I would not recommend Curry's to anyone. I have been left without a fridge freezer since 11.06.14 and and been sent a damaged unit not once but twice. Countless attempts at contacting them via phone has proven near impossible as they have ridiculous waiting times and seem to 'accidentally' cut the customer off mid conversation. All the appropriate 'customer service' jargon is used but again without any resolution. Was told there wasn't any email address by a customer service representative but… Read Full Review

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★☆☆☆☆

“Completely careless with customer satisfaction”

Written on: 22/06/2014 by Conway188 (1 review written)

Awful Customer service Awful online experience Completely ignored their delivery service failure No assistance at all for a product I have bought from them NO NO NO This company is a joke and we only buy from it because the brand Advent is exclusively manufactured to them (or by them, not sure) They do not worth a single star… Read Full Review

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★★☆☆☆

“Customer Sales !!”

Written on: 21/06/2014 by JaniyaHumphrey (1 review written)

Ok Curry's/PC World have very poor customer services in my view yes there good at providing you items you need at little low cost because there no one around to beat them on price, but few months ago wanted get new laptop to and after found one liked the member staff was selling me lots stuff that one i don't need or already have i will add example i wanted Window 8 Compaq laptop due to old one had started lose WiFi, i was being sold 32GB memory stick had driver windows 8 just encase my laptop… Read Full Review

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★☆☆☆☆

“Lied to about IMAC purchase”

Written on: 18/06/2014 by GretchenCurtis (1 review written)

Went into Currys in Edinburgh 1-17 Glasgow Rd, Edinburgh, Corstorphine EH12 8HW ‎ Was told by the "Apple" expert that there was no new IMAC's coming out and that the IMAC that they sell is the same price as Apple. This was of course not factual as Apple sell the IMAC for £1049 I paid £1149 also they done a deal on Apple care which I took for a further £100 they said £40 was knocked off it which is true it is usually £139.99 what they didnt tell me was that they sell the IMAC £100 more… Read Full Review

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Steve421's Comment

Written on: 20/06/2014

Remember, Apple only reduced the prices of the existing iMac lines and released the new low end model on the 18th of June. if you bought your machine before this date they will have had no knowledge of this new model, or the price reduction Apple announced as apple don't announce new models or price changes to retailers before they announce them to the public. Also, don't Currys have a price match policy? Go back into the store and see if they will honour a price match since you only recently purchased the machine?

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★☆☆☆☆

“Curry's / Hotpoint cash back Farce”

Written on: 11/06/2014 by Disgustingattitude (2 reviews written)

A month after purchasing a Larder Fridge through Curry's I'm still awaiting a £25 cashback from Indesit/Hotpoint, this after having to register the claim with them on a separate website and having to enter passwords, log in details etc. The site steadfastly reports 'Claim being progressed'. Curry's just want to walk away from the deal saying it's the Manufacturers promotion not theirs, even though it was advertised on their website. I believe they are jointly liable so I'm complaining to both… Read Full Review

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★☆☆☆☆

“Utterly useless”

Written on: 10/06/2014 by kajs (1 review written)

I take most reviews with a pinch of salt. That was a mistake with Currys. I ordered a hob on the Wednesday and was told it would be delivered the following Tuesday. No sign of it. I've then had 4 different delivery dates over a period of 5 weeks and still no sign of the hob. I've spoken to what seems like every employee that Currys have working in Customer Services and each is as useless as the next one. They have repeatedly promised to call back to give me a new delivery date and to find out… Read Full Review

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★☆☆☆☆

“DONT BOTHER”

Written on: 10/06/2014 by AlonsoDougherty (1 review written)

ordered click and collect got email goods were on way to store, heard nothing 5 days later called in on off chance goods were there and ready for collection. had all the paperwork with me order no. etc. but could not tell them the last 4 numbers of card, told I could not have goods until I could tell them last 4 numbers this would involve a 25 mile round trip. I had photo i.d. but they said they could not accept this as "the photo on bus pass might not be me". this method is acceptable at other… Read Full Review

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★☆☆☆☆

“Can't even make a purchase”

Written on: 08/06/2014 by icemaker (1 review written)

This last Saturday (June 7th, 2014), I ordered a vacuum cleaner online for store pick. Turned up at 1610, and was told by a store attendant that my vacuum cleaner would not be available until 1700. I went back at 1710 and the store had closed. I did think that the store attendant could have said something about closing hours, but decided that I was as equally to blame as the store for not checking the store opening ours. Went back the next day. Had a look round the store, then meandered to… Read Full Review

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★☆☆☆☆

“faulty items”

Written on: 06/06/2014 by jammyjim0 (1 review written)

purchased a logik lvd6w13 tumble dryer, service upon purchase was fine, two weeks later item was faulty, call customer services they arranged an engineer to call that week great i thought, engineer arrives finds the faulty without a problem (faulty curcuit board) he says contact customer services and he'll have a word and sort it, apon calling customer services at sydenham they then said theres nothing we can do till the engineers report comes back, they would'nt even talk to the engineer… Read Full Review

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★☆☆☆☆

“Damaged Appliances and very bad service”

Written on: 05/06/2014 by sxVogel422 (1 review written)

On Tuesday 3 June I ordered a Hotpoint integrated dishwasher which I was told would be delivered on Wednesday 4 June and installed by the know-how team. They arrived in the morning and one of the men immediately started to take out the old machine. However, when the other gentleman opened the packaging of the new machine the machine was badly dented and I refused to accept it. Curry's said they would deliver another new machine today. Unfortunately, they had cut the plug off my old… Read Full Review

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★☆☆☆☆

“laurel and hardy could've done better!!”

Written on: 05/06/2014 by jas1901 (1 review written)

Went to locsl currys to purchase tumble dryer which i needed asap. promised 7-11am delivery next day. the item arrived as promised but on unpacking we noticed the dryer was badly manufactured at bottom and the metal case was creased. we contacted currys through the contact centre and was told a replacement would be out next day which never arrived. contacted again and was told it would not be delivered but another would be sent out to arrive the next day and received a txt very late that… Read Full Review

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★★★★★

“No problems”

Written on: 04/06/2014 by Almeida395 (1 review written)

Ordered a Neff microwave from here as they were cheapest. Delivered by Bosch on the day promised and no problems… Read Full Review

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★☆☆☆☆

“Lied about failure to deliver ”

Written on: 04/06/2014 by McLainnk34 (1 review written)

Waited all day at home, longer than the 4 hour window that was stated was the expected time it was to be delivered. When it didn't show the service department said they had got no response from flat and I had not answered my phone when they had rung twice. Clearly they made no effort… Read Full Review

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★☆☆☆☆

“£300 Hotpoint and £60 warranty - Waste of time and...”

Written on: 02/06/2014 by O'Learyst1975 (1 review written)

Purchased a Hotpoint washing machine in August 2013 - In May 2014 after less than average use it blew up. Luckily we were at home and able to switch off at the mains. Rang Hotpoint who sent an engineer 4 days later who was unable to fix due to a lack of parts. Told we would be contacted later that day to confirm situation. No contact was made. I finally got through to Hotpoint/Indesit the following day who informed me that they allow up to 28 days for parts etc to arrive but normally they… Read Full Review

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★☆☆☆☆

“Absolutely horrendous”

Written on: 30/05/2014 by Elizag273 (1 review written)

I was warned away from Currys but against all advice, I stupidly ordered a washing machine in store from Currys, thinking it would be ok. I needed it urgently and so I paid the extra to get it delivered between 7am and 11am the next day. When buying it I was hassled in a very pushy manner to buy the insurance incase the machine broke. I asked why would it break and they couldn't answer. Clearly trying to pull a fast one and sell me insurance that I didn't need. Then they asked whether I needed… Read Full Review

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★☆☆☆☆

“Shocling customer service - never again.”

Written on: 25/05/2014 by 101Anonymous (1 review written)

Store confirmed product was available to view. On arriving it was not. Two product bought both faulty. Customer service was shocking, they do not take responsibility for what they are selling and refer you to manufacturers. Staff not knowledgeable, lied about products. An experience that I will not be repeating again… Read Full Review

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★☆☆☆☆

“After sales service”

Written on: 23/05/2014 by Addisoni426 (1 review written)

I bought a Kenwood Dishwasher online from Currys and it developed a fault. I rang their customer service and going through the many options I was told that an engineer would call in six days time. This it seems is the best they can offer and is just not good enough… Read Full Review

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★☆☆☆☆

“Apalling sales tactic”

Written on: 21/05/2014

I have just purchased an item from Currys in Manchester and will not be returning. The only reason I have given it one star is because the reservation system was efficient. At the pay point I was told about the option to extend the warranty which included accidental damage. I declined to take this option and the sales assistant responded with a, "Wow, really, you're not going to take it?". When I once again politely refused he sucked in his breath and said, "Wow, really? But if something… Read Full Review

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★☆☆☆☆

“Next Day Delivery... In 4 Weeks Time!!!”

Written on: 19/05/2014 by Bradleyu227 (1 review written)

I just ordered a washing machine and told that it is available for next day delivery. This was essential as I have three children under the age of 5 and no functioning washing machine. When I got home I noticed I had received an e-mail stating that the item wasn't in stock at Currys so the manufacturer would call me to deliver it. Which they did not. I then received another note, but only on the online Account NOT in an e-mail to myself stating that the washing machine was Out of Stock with the… Read Full Review

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