Currys Reviews

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★☆☆☆☆
1.4 / 5
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  • Quality of service

  • Layout of shop

  • Value For Money

Summary

Currys is one of the big high street names when it comes to audio/visual equipment and computers. Have you shopped at Currys recently, why not tell other all about your experience and write a review!
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★☆☆☆☆

“logic loofah chest freezer”

Written on: 12/01/2015 by Avac223 (1 review written)

I purchased this freezer as it was stated suitable for outbuildings. When it arrived I read through the hand book and it could not be kept below 10 degree. An outbuilding gets colder than that. Called currys and the agreed it was not suitable and I could have a refund or they would replace the machine if it broke down. They would not state how long they would cover it for. They just said I will have a manufacturer guarantee. I asked for a refund and to pick up the machine. I was given a four… Read Full Review

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★★☆☆☆

“Very Disappointed ”

Written on: 09/01/2015

So I gave my iPod in for repair and after a week they phoned me saying that my iPod is now ready to collect but as soon as I got home nothing had been repaired at all… Read Full Review

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★☆☆☆☆

“Delivery driver lied ”

Written on: 07/01/2015

We ordered a washing machine for delivery AND installation. On arrival the delivery man said he was only responsible for the delivery and another team would follow to carry out the installation the same day. This never happened and when I phoned Currys customer services the next day I was told that there is no installation team and the delivery driver should have carried out the installation. He had lied to us. I was then told the next slot for installation was now 3 days away. Currys repaid… Read Full Review

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★☆☆☆☆

“Simply Box Movers.”

Written on: 03/01/2015 by TjExcalibur (5 reviews written)

I reserved a computer on their website, received the reference number and drove 8 miles to the Christchurch store to collect. I was there after the specified hour and gave the reference number to a member off staff. He asked what he was looking for and when told went into his patter of selling extended warranties, security,backup, software and anti virus. I declined and stated I only wanted the computer. He came back and said they did not have any and I should have waited for a phone call. When… Read Full Review

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Davidquartermain's Response to TjExcalibur's Review

Written on: 05/01/2015

Do not their extra cover. Complete waste and they do not keep their word.

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Davidquartermain's Response to TjExcalibur's Review

Written on: 05/01/2015

Do not their extra cover. Complete waste and they do not keep their word.

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★☆☆☆☆

“Stupid, charlatans, liars.”

Written on: 03/01/2015 by Robinson118 (1 review written)

The three words above sum up nicely the six month experience of buying a new laptop, it not working, them "fixing" it and it still not working, then refusing to acknowledge the problem and replace or refund the product, which is a breach of the sale of goods act. Absolute chumps - better off buying elsewhere online and paying a bit more… Read Full Review

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★☆☆☆☆

“Downright Rude !!!!!!”

Written on: 31/12/2014 by Andersen1976 (1 review written)

Went to Currys to buy all the kitchen appliances for a new house. Had to search to find an assistant to help us which was bad enough, but worse yet ...... while we were processing the order, the sales assistant actually told my husband off like a naughty little child when he stressed that there should be no delivery charge for such a big order! I have never encountered such rudeness in my life before! We walked out and purchased from another store online instead ..... my people wonder why… Read Full Review

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★☆☆☆☆

“Dreadful service”

Written on: 28/12/2014 by AliaOrtega (1 review written)

Visited the Plympton branch of Currys today to ask a question about an item recently bought from that store. It looked like I would need a different connecting lead. The manager told me to go home and ring the help line. I pointed out I may need to buy a new lead to make it work and he shrugged and said that they do a setting up service. No offer of assistance or help from knowledgeable staff just clear off and run up your phone bill. They dont appear to realise that service is the only reason… Read Full Review

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★☆☆☆☆

“Terrible service”

Written on: 27/12/2014 by Clarke213 (1 review written)

I bought an integrated fridge/ freezer from Curry's in Brixton and explained that I needed one that would be fixed to a kitchen unit panel and even brought along photographs. Despite this the badly trained shop floor assistant sold me the wrong fridge. When the Know How delivery team first delivered it they said that they couldn't install it. On the second time, the delivery team said it couldn't be done and simply dumped the fridge in the hall. I had to fight to have it removed and to receive… Read Full Review

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★☆☆☆☆

“Disgusting delivery & installation service - washing...”

Written on: 20/12/2014 by Customer_111 (1 review written)

Don't buy from Currys or Dixons. What you could from them is just lots of waiting, frustration and expensive calls to their customer service. To keep the story short, I bought a washing machine and installation service from Currys. Tried arranging the delivery for 5 times - all fail! I still haven't got the washing machine yet... For more details, see below: I ordered the washing machine online on 14th Nov 2014 and scheduled the delivery for two weeks later. No one turned up on the expected… Read Full Review

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★☆☆☆☆

“Wanted to buy dishwasher”

Written on: 19/12/2014 by Raineandray (1 review written)

Went to Currys on 16th Dec in Crayford with the intention of purchasing a Bosch dishwasher, two female staff standing On the shop floor chatting together. I went over to the dishwashers spotted the one I was interested in had a good look and spotted it also had a cash back offer on the top of the dishwasher. one of the staff turned to look over her shoulder and then went back to chatting with her colleague. This went on for about 7 minuets eventually one of the women off through the back of… Read Full Review

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★☆☆☆☆

“Fridge ”

Written on: 16/12/2014 by Badbadterrible (1 review written)

The fridge we ordered was faulty. They replaced it quickly but then men installing it damages my wooden floors, broke a bit of the adjacent cupboard and left the fridge unbalanced and shaking when open. Now I need to pay again for a proper installation. Terrible… Read Full Review

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★☆☆☆☆

“Absolutely diabolical service!”

Written on: 16/12/2014 by kbMcDermott340 (1 review written)

I purchased a cooker through Currys on line on 8 th November so that I was well organised for Christmas. From day one the cooker had faults, firstly one of the cooker tops did not work then after a week the main oven packed up. Initially I was not too concerned and went through the rig oral of getting an engineer out to confirm there was a fault with the product and agree I could get an exchange. This is where the problems really started, the cooker I had purchased was not in stock for a… Read Full Review

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★☆☆☆☆

“Knowhow be sacked”

Written on: 16/12/2014 by JollyPomk (1 review written)

We bought a washing machine from currys unfortunately did not realise there is no dryer option. We got the installation and the company did a test run and next day we called currys to exchange this with a dryer feature machine. They did not accept. Although there is a 28 day return policy they dont accept this. From the knowhow customer service the guy spoke very rudely and unhelpful. He mentioned that once the machine is installed you cannot return. I told him you dont hve this mentioned on… Read Full Review

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Bluesky27's Response to JollyPomk's Review

Written on: 27/12/2014

Knowhow are awful in my experience. Both Curry's and Knowhow are stuck in the 1970s.

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★☆☆☆☆

“Never shop at Currys”

Written on: 16/12/2014 by Nicki1969005 (1 review written)

Recently purchased Gas Cooker from Currys online. Within 3 weeks the main oven was faulty. It took 8 days to send an engineer who couldn't fix it because he didn't have the parts. Engineer then sanctioned an exchange, all I had to do was phone them. If only it was that simple. I have spent over 5 hours being bounced between Currys, Hotpoint and Indesit. Hotpoint are happy to replace it but Currys won't - it's not their policy. At no point does Currys website advise you of this which is a direct… Read Full Review

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★☆☆☆☆

“failed delivery x2!”

Written on: 16/12/2014 by slk1979 (1 review written)

First of all I was sold an ex display model, however I was un aware of this until I was called back into the store to go through the damaged check list! It clearly said stock clear encephalitis so 200 was knocoed off the price when I asked for a reduction due to the drinks compartment being broken they said no has the price had already been knocked down due to this?? So I was given a refund only to return home and order the exact same product on line for the same price (un damaged) delivery was… Read Full Review

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★☆☆☆☆

“faulty tumble dryer”

Written on: 16/12/2014

My new tumble dryer broke down after one use. It looks as if it has got a faulty thermostat. Trying to get in touch by phone is a complete joke, whatever time of day you try. I don't think they employ humans. You keep hearing that all their staff are busy dealing with other customers… Read Full Review

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★☆☆☆☆

“Failed to cancel Knowhow Care Plan despite request”

Written on: 15/12/2014 by ncomber (2 reviews written)

I bought a new TV from Currys which was sold with a Knowhow Care Plan in return for a £10 discount on the TV. As this was a 30 day free trial with no obligation to continue, I took this up with the intention of cancelling it. By my own fault I forgot to cancel the policy and was charged £3.50 a month later, which reminded me to then cancel it! So I rang up and was told it was cancelled. Low and behold, a month later, another £3.50 was taken, meaning they had failed to actually cancel my… Read Full Review

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★☆☆☆☆

“Delivery defeated by health and safety”

Written on: 12/12/2014

Ordered an american style fridge freezer on line, followed it up with a phone call to check if there were any likely issues with delivery, told them there were lots of steps. Guys came this morning with the fridge and told us that they couldn't deliver the fridge freezer because they weren't insured to bring it down the steps!! Took the day off work to be here, and got a failed delivey. I phoned up Currys afterwards to find out what was going on, and was told that these american style fridge… Read Full Review

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★☆☆☆☆

“Horrendous after sales service ”

Written on: 11/12/2014 by LynsayMc (1 review written)

Absolutely horrendous after sales care from Currys! I spent £270 on a hob last month and a part blew off inside. They are only willing to replace the part (as opposed to a replacement) and it will take 2 WEEKS! Plus, they won't reinstall it, meaning I'll incur more electrician fees through no fault of my own. Meanwhile, it looks like I'll have to cancel family Christmas get-o-gethers. I'll never buy from Currys again!!… Read Full Review

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★☆☆☆☆

“Please DO NOT SHOP AT THIS PLACE..... THEY ARE BIG JOKE!!”

Written on: 10/12/2014 by erhnaks (3 reviews written)

I have ordered LG fridge freezer two weeks ago on Sunday the 30th of October 2014. We chose to receive it on Sunday the 7th of December. On Sunday they said its on its way to us and we should received in the afternoon. So I have waited all day long and at 19:03 their driver rang me and said that his truck is broken down and he could not delivered to us until Wednesday the 10th. Now on Sunday I gave my old fridge freezer to our local charity because of I thought that the new fridge would arrive… Read Full Review

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