Currys Reviews

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★☆☆☆☆
1.4 / 5
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  • Quality of service

  • Layout of shop

  • Value For Money

Summary

Currys is one of the big high street names when it comes to audio/visual equipment and computers. Have you shopped at Currys recently, why not tell other all about your experience and write a review!
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★☆☆☆☆

“never again!”

Written on: 07/04/2014 by AllisonClay (1 review written)

I returned a faulty item and was given a refund but on a gift card. The gift card came with two receipts. I always assumed the receipt was actually the gift card. I kept all the paper work together except the gift card itself. I went back to the store and was told the gift card is treated as cash and can not be refunded although currys could clearly see the balance had not been spent. No where on the receipt or card does it state this rubbish.. It does say this rubbish.. The staff were… Read Full Review

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★☆☆☆☆

“kobo tablet”

Written on: 06/04/2014 by mazza1234 (1 review written)

i bought two at christmas one is working ok the other the usb port is not working. Contacted Currys told to contact Kobo which I did. after sending photos and waiting forever told to take the tablet back to Currys to exchange it. ..... Guess what they dont have any and are not prepared to do anything to help. Customer services are a joke this Company is prepared to take your money but when things go wrong they are not prepared to help… Read Full Review

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★☆☆☆☆

“know how should be know not”

Written on: 05/04/2014 by mattrossa (1 review written)

Most dreadful experience ever. 2 guys turned up with my new integrated dishwasher. 45 minutes later they inform me they cannot remove my old one and I need to get a builder in to dismantle my kitchen to gain access. I take a look and get it out in 3 minutes - what if this was an elderly person or similar who would actually go through with this request? I by the way am a commercial sales manager so have no talent in anything like this. Anyway another 1.5 hours later they come and find me and say… Read Full Review

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Matt53124's Response to mattrossa's Review

Written on: 23/07/2014

Its now the 23rd July and still nowhere near sorted!!!! If anyone is in the media and wants a fantastic "watchdog" story please le me know.

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★☆☆☆☆

“DIABOLICAL”

Written on: 03/04/2014 by Hayley312 (1 review written)

25 phone calls culminated in my paying £80 more to replace a faulty freezer with a different model. Incompetence, lies and obfuscation. Possibly the worst organisation I have ever dealt with. NEVER BUY FROM CURRYS… Read Full Review

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★☆☆☆☆

“Not a pleasant experience.”

Written on: 23/03/2014 by LandynMeadows (1 review written)

Curry's delivered my white goods 48 hours late. I ran up a huge mobile phone bill because they never once phoned me to inform me that they weren't coming - they just kept giving me new 4 hour delivery time windows and then not appearing. I was in the middle of moving house and it threw a massive spanner in the works as I was stuck in one place, repeatedly, waiting for them. My frozen food spoiled and I had to take an additional day of annual leave from work with no notice whatsoever. I hoped… Read Full Review

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★☆☆☆☆

“Installation Service - we can't be bothered”

Written on: 22/03/2014 by Demarcus204 (1 review written)

DO NOT USE THEIR INSTALLATION SERVICE EVER!!!!!! Ordered a washing machine with installation service. Arrived on time, however, they did not install due to a faulty cold water pipe tap that turns off the mains - said would have to get a plumber. Plumber advised tap not broken, only the cover was and they should have installed it. The deliveryman just wanted to get out as quick as possible and couldnt be bothered to do a proper check. Got a refund of the installation from currys and got them… Read Full Review

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★☆☆☆☆

“never again”

Written on: 21/03/2014 by Wrightkm437 (1 review written)

i got a new tv about a week ago that had lines on it so phone up got told that we could get a new one. New one turned up today with more problems then the one they took away so phone 1 hour after getting it to be told to go to the store for a new one in stafford so we phoned about first to see if there was anything we could do but in the end we phoned stafford to be told that they need to phone headoffice so will phone back. 30 mins later they phone to say that i could get a new one but i… Read Full Review

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★★★★☆

“Good service at Stockport branch”

Written on: 12/03/2014 by StopfordianLass (8 reviews written)

I purchased a Cuisinart kettle from Currys online which stopped working after 8 months. I took the faulty kettle back to my local store who replaced it for me with no issues whatsoever. The only down side was they didn't have the correct model for me to replace like for like, however I got a good replacement and a refund for the difference in price. AND hopefully this one won't give up the ghost after 8 months... :)… Read Full Review

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★☆☆☆☆

“rude staff”

Written on: 10/03/2014 by RoseBlack (1 review written)

I asked a simple question about extended care for a laptop,the guy was not to sure,and called the manager over,the manager did not even know,and was a smartass about it..cheeky *******...that was in alperton store,and i have had the same thing in 2 other stores of theres,staples corner,and one in wembley,i wont buy nothing from there again,i will go to argos instead and get a laptop.. … Read Full Review

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★☆☆☆☆

“Poor service”

Written on: 09/03/2014 by mikewps1976 (3 reviews written)

I went to Currys to buy a telly, looking at the new 4k models and wanting to spend a lot. I stood around waiting for 45 minutes before any staff member even approached me! I decided to leave and went to Richer Sounds and made my purchase! Never use Currys… Read Full Review

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★★☆☆☆

“Lies”

Written on: 07/03/2014 by Tom01482 (1 review written)

Tell you that you can collect your items from a store near you next day after 5pm. Called the next day which was a Friday to check it was in and wasn't going to be a wasted trip and they told me that it wouldnt be with them until the Monday. If I new this I would have paid the £4.99 delivery charge for next day delivery to my home. Plus they didn't call me or email to tell me it wasn't in. It would have been a wasted journey for me!!!… Read Full Review

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★★★★☆

“Delivery service is very good”

Written on: 07/03/2014 by BusterH (2 reviews written)

We all know Currys, and I don't know why people come on here to beef about them. I use the price comparison stuff on Google shopping, and I always get good price with them. They stock all sorts, and what I like a lot is that they deliver for free - and really quickly, even if its for a little items… Read Full Review

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★☆☆☆☆

“Salesmen/women.”

Written on: 05/03/2014 by Heidy265 (1 review written)

EVERY time I have made the odd purchase from them I have always been made to feel very uncomfortable by their sales person trying to push a warranty on me, they dont understand the phrase "no thank you" and proceed to badger you until they hope you give in and spend that bit more. The last time this was done to me at Lakeside when buying a portable tv the salesman became so sullen and rude when I said I didn`t want the warranty that when he went to fetch it I just walked straight out of the… Read Full Review

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★☆☆☆☆

“Winners of Worst Ever Customer Service Award winning”

Written on: 04/03/2014

Where to begin? Basically mis sold an inappropriate appliance plus delivery plus installation. Delivery men rude and unhelpful, cooker not fitted as agreed in store. Manager in Livingston store refused to discuss with us leaving an ineffectual team leader to discuss with completely unsatisfactory outcome. Eventually were promised a refund pending uplift of cooker so we had to leave the store without the refund. Cooker has now been uplifted, still awaiting refund. … Read Full Review

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★☆☆☆☆

“Terrible company”

Written on: 01/03/2014 by Levi243 (1 review written)

Recently purchased a new washer dryer from currys which was awful! Smelt of burning tyres when using the drying function. After numerous calls and engineer visits managed to get a replacement but had to pay an extra £170! The new machine doesn't work properly, an engineer visited today and was the most unprofessional and biggest liar ever. He agreed the machine wasn't working correctly then advised us to go back to currys and seek a replacement . We then found out that the supposedly engineer… Read Full Review

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★☆☆☆☆

“Currys, never again”

Written on: 25/02/2014 by DLC1 (1 review written)

In 2011 I encountered a number of problems with a TV and DVD player I bought and vowed never to buy from them again. However I was swayed by a good offer on a laptop and decided to give them the benefit of the doubt. After reserving a laptop online and getting email confirmation of the price went to collect it the following day. They reported they didn't know where that price had come from. They also said the laptop had been set up by them so I would have to pay £45 for this. I explained I had… Read Full Review

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★☆☆☆☆

“Very poor service.”

Written on: 19/02/2014 by mkelly86 (1 review written)

Bought a fridge freezer and washing machine four months ago. Now my freezer has totally defrosted and fridge is also not working. Called Currys on Saturday and they set up a repair. The repair company are based in the town I live in. So when the job number came through I called them but they were out of office until Monday. So I called monday expecting a repair man to be calling that day. Only to be told they had given me an appointment for Thursday. They said they would put me on… Read Full Review

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★☆☆☆☆

“AVOID!!!!!!! They will ruin every one of your...”

Written on: 10/02/2014

AVOID!!!!!!! They will ruin every one of your appliances!!!… Read Full Review

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★☆☆☆☆

“Kenwood gas range cooker”

Written on: 08/02/2014

This has got to be the worst cooker I have ever used!!!!!! Cooker knobs get so hot that you need a towel to turn them down or off!!!! heat from the oven has melted the covering on my kitchen units either side. as for the monster grill, it heats the whole cooker up that I dare not use it, and as for the contraption that you have to slot in to protect the knobs, it gets so hot that I have to ban my family from the kitchen while it is in use, and the knobs still get hot. You have to hold the ing… Read Full Review

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★☆☆☆☆

“Great Service...Not”

Written on: 07/02/2014

By the looks of all the reveiws, Currys really look like a great place to buy from...NOT. Terrible after sales service, or should I say non-existant Christchurch Dorset… Read Full Review

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