TAP Portugal Reviews

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★★☆☆☆
1.6 / 5
114
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  • Quality of Entertainment

  • Quality of food

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★☆☆☆☆

“The impossible flight change that used to be possible”

Written on: 29/11/2012 by mr_ruben (1 review written)

About a month ago, before booking a ticket using TAP miles, I called their assistance to check the flight changes conditions. At the time I was told the only penalty would be €30 and I could change to any date before or after the booking date. I did the booking with that assurance and about a week ago I tried to make a change to that flight and I was told I couldn't because there was no availability for the date I requested the change for. I felt I was misinformed and that led me to book a… Read Full Review

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★☆☆☆☆

“Terrible customer service from a terrible company”

Written on: 26/11/2012 by coxy1516 (1 review written)

I recently flew to Rio via Lisbon in August with TAP. On the expected day of departure I arrived 2.5 hours early to be told that my flight's time had been changed and brought forward. the check-in staff informed be that an email was sent to passengers months in advanced, although this email never arrived. I was then told by unsympathetic staff that I would have to be transferred to the next available flight (of course) at 6pm the following morning. This not only made me miss a days work but… Read Full Review

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★☆☆☆☆

“Food poisoning”

Written on: 25/11/2012 by petertucker (1 review written)

Flight Porto – Zurich 26. 11. 2012 The food served on board was not bad, however 5 hours later serious problems in my stomach made me spend the night in the bathroom. Apart from the rise and chicken meet on board I did not eat anything. And the food I have eaten before was all safe. If you had the same experience please write about it. I am going to complain and ask for compensation. Not talking about the unfriendly staff on board. … Read Full Review

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★☆☆☆☆

“TAP me a perdido mi gata”

Written on: 01/11/2012 by ISABEL1985 (1 review written)

El dia 13 de octubre 2012 en el vuelo tp143, iban en la bodega tres gatos, cada uno en sus kennels, lamentablemente al hacer el transbordo de avion en lisboa hacia caracas me comunicaron que el personal de la TAP coloco los kennel en la rampa del cual unos de ellos fue mal colocado y la rampa al moverse uno de los kennel donde iba mi gata "TOMASA" cayo de la rampa causando que la puerta se abriera y la gata saliera corriendo en el medio de la pista, segun el personal de TAP hiso lo posible por… Read Full Review

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★☆☆☆☆

“Serious Reservation problems still not solved”

Written on: 23/09/2012

Made online rezervation for two people. System collected money from my credit card for two. But gave me only one ticket. I keep calling customers service non-stop, and sending emails but no one solves the problem. I had to complain to their partner airline with the hope that maybe another countries caring people can help me. This is an example of a typical bureaucracy I think. Nobody is responsible. No body is accountable. erybody's job is secure for life . I will never come even close to this… Read Full Review

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★☆☆☆☆

“Waiting for TAP to go Bankrupt!”

Written on: 22/09/2012

Avoid TAP! I had a very bad experience with TAP recently flying from London to Lisbon return. The flight to Lisbon was delayed for more than 2 hours, no apologies - nothing. That was still ok as we were going on holiday. On our return flight, TAP ground staff refused to check our luggage straight to destination stating we had two separate tickets - our connecting flight was on Etihad, which is also a partner with TAP on Star Alliance. We were told to retrieve our luggage from T1 at Heathrow and… Read Full Review

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Lifepro's Comment

Written on: 23/09/2012

I can not agree with you more.I saw that someone complained to EU and EU took TAP to court. EU won and TAP had to pay the customer for damages. I think everyone who was a victin must do this. It is beyond imagination that a European country's national airline is so terrible . How can you trust them that they really do the technical check and preparation of the planes for the flights ?

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Kristina_Ben's Comment

Written on: 27/09/2012

The delays are rarely caused by the airline itself, most of the cases it's with the airport traffic, aircraft or weather conditions. if you book your your tickets separately it doesn't matter if the airlines work as partners you have to check in again as you haven't booked the route on 1 ticket, also when traveling to some countries you need to clear customs when you connect.

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Lifepro's Comment

Written on: 26/10/2012

We recently flew from Tenerife to Lisbon via Madrid with Iberia Airlines. A few days later we returned home with TAP portugal.
We were afriad that TAP would lose our luggage. Because we had problems with booking and when we researched we found that they lose luggeges too. That did not happen by TAP ! However our luggages were lost by Iberia Airlines. They found it after 24 hours and brought to hotel in Lisbon. This happened first time in my life after close to 500 flights !! What was more interesting that the hotel staff were not at all suprised that we lost our luggage like it is a routine event. They even told us stories about others who lost too !! Same way the GroundForce in Lisbon Airport was so cool. They said that things like this happen all the time but they almost always find the luggages !
I think there is something wrong somewhere here. I can not accept that in the middle of europe losing lugggages become a routine thing.

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★☆☆☆☆

“TAP hate customers”

Written on: 11/09/2012

Our flight was cancelled and were send to Zagreb instead of Prague in really old plane. Nobody have chosen seat and TAP give us no informations about changes, about anything. We were delayed for about 5h… Read Full Review

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★☆☆☆☆

“Lost my luggage”

Written on: 01/09/2012

Flew from Madeira to Manchester via Lisbon. My luggage didn't arrive at Manchester. Trying to trace my luggage and recover it is a complete mightmare. I have made endless phone calls but still haven't located it. I doubt I will see it again! After a lovely relaxing holiday I am now completely stressed out… Read Full Review

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★★☆☆☆

“NOT A GOLF FRIENDLY AIRLINE!! ”

Written on: 28/08/2012

Despite a huge advertisement campaign about golf and how strong the TAP airline supports the golf you will face a charge of 30 Euros for every golf bag you carry even if your total luggage weight ingluding the golf bag does not exceed the maximum allowance of 23 Kilos. The same applies for every sport equipment carry with you! Last but not least: If you are taller than 1.80m choose another airline as the leg room is extremely short!… Read Full Review

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Adrianclifford's Comment

Written on: 10/10/2012

Flying tomorrow with 11 golf pals. Booked and paid for flights in January on the promise of free golf club travel. Tap have now changed their policy and now charge 35 euros fr your clubs. As of July 1st.
I have just been informed by Tap that tomorrow we will also be charged even though when we paid for our flights the web site clearly stated that clubs go,free !

How can that be fair !
Tap should stand for 'take another plane !!'

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★★★★★

“Fantastic Flights and Service throughout”

Written on: 16/08/2012 by PortugalFan (2 reviews written)

Family of 6, five adults and one 3 year old travelled from Manchester to Lisbon and back- 6th August returning 15th. After reading reports about TAP and Lisbon airport was quite concerned but since only TAP fly direct from Manchester to Lisbon not much choice. Booking process was straightforward and seats very cheap - booked in September 2011 but my daughter and son in law only booked in March this year and still got the same deal. Meals on board and 23kg baggage allowance included for about… Read Full Review

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Bobc10000's Response to PortugalFan's Review

Written on: 28/09/2012

Thank you for this review.I have flights booked to Madeira with TAP from Manchester via Lisbon and was seriously thinking of cancelling in light of all the negative reviews I have seen.However on reading your comments I shall stick to my original plan and keep my fingers crossed.

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★☆☆☆☆

“AWFUL BUSINESS CLASS SERVICE”

Written on: 28/07/2012

MY ELDERLY MOTHER HAD THE MISFORTUNE TO FLY ON THIS AWFUL AIRLINE.I PURCHASED A FIRST CLASS TICKET, YET THEY OFFER 3 RD CLASS SERVICE. STAFF DID NOT SHOW HER HOW SEAT, TV WORKED , THE STAFF WERE BUSY INTERACTING WITH THE OTHER CREW WHO WERE FLYING BACK FREE, NEGLECTING THE 5 PAYING PASSENGERS. NO DRINK SERVICE. RUDE INEXPERIENCED STAFF. PLANE LANDS AND STAFF EXITS AND MY MOTHER HAS TO WANDER BACK TO THE CURTAIN TO FIGURE OUT HOW TO EXIT PLANE. COMPLAINT LETTER TO SENT TO TAP HEADQUARTERS, NOT… Read Full Review

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★☆☆☆☆

“TAP = Take Another Planr”

Written on: 23/07/2012 by ColinGrover (1 review written)

Flew from Bergen to Natal via Amsterdam and Lisbon on 2nd July 2012. Arrived in Natal but bag didn’t, lost baggage guy had to hand write the form and since there were 8 of us, this took a good while. Only because I knew that there should be some form of interim compensation from airlines if baggage is lost so customers can claim costs of toiletries etc until baggage turns up, did the guy agree that I could claim, he then had to escort us all from the luggage hall to artivals to find a PC… Read Full Review

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★★★★★

“Everythingwent well”

Written on: 11/07/2012

Lisbon to miami new plane good food and wine , corteous service… Read Full Review

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★★☆☆☆

“Always a problem with TAP.”

Written on: 29/03/2012

TAP staff will never check you in without finding some kind of problem. They still feel that somehow they have to make things difficult for you. I have travelled with them for many years but I still prefer other airlines when tickets are available. For some reason the staff feel that they are better than you and treat you with disrespect and don't value any comments you may have. I am always on edge before my flight, especially from Lisbon. The problem is the attitude of their staff, on… Read Full Review

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★☆☆☆☆

“Booking Fiasco”

Written on: 26/02/2012

Our TAP Flight was supposed to be direct from Gatwick to Funchal on Monday 1300 hrs. On checking in the previous evening we discovered the flight had been changed to a flight from Heathrow at 0600,impossible for us to get there on time. Managed to phone,luckily just before the Customer services dept closed for the day,and changed flight to Funchal via Lisbon with only 50mins transfer time at Lisbon (this was just about managed as flights were on time) This flight was booked by us in May on the… Read Full Review

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★☆☆☆☆

“Better to TAP (Take Another Plane)!”

Written on: 22/02/2012 by thezultimate (1 review written)

Bought a return ticket from Kristiansand to Faro (Kristiansand-Oslo-Lisbon-Faro). On the return journey, TAP check-in desk informed me that my luggage would be checked-through to destination (Kristiansand). I followed the instruction to fetch my luggage in Kristiansand and found out it was stuck in Oslo. I had to wait about 3 hours for my luggage to be sent through another plane. I had an experience with another airline and the check-in information was accurate (where to fetch my luggage). To… Read Full Review

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★☆☆☆☆

“Cancelled flights”

Written on: 09/02/2012

On January 25, 2012 I had a booked and confirmed seat on a Marrakesh to Lisbon flight using TAP airline. I arrived at the airport to find there was no check in booth open. I found out from a sympathetic clerk from another airline that TAP cancelled the flight and had no agent on hand to inform passengers of the cancellation or to help the stranded passengers with re-booking. I missed my connecting flight and it took me two days to get home using another airline. TAP will not reply to emails or… Read Full Review

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★☆☆☆☆

“Worst Experience, TAP ruined my vacation”

Written on: 02/01/2012 by rache1021 (1 review written)

By Far the worst experience ever. They ruined my trip to Europe, TAP lost my luggage for the entire 2 weeks i was in Europe. I found the Luggage myself in Lisboa, Portugal. Customer Service and Lost and Found people are very rude and do not care about helping their customers. It has been 4 months since my trip and they have not refunded my money yet. The worse airline ever… Read Full Review

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★☆☆☆☆

“Avoid TAP for elderly passengers needing special...”

Written on: 07/12/2011

I used to like TAP Air Portugal but lately they have become one of the worst airlines in the world. I'm particularly disappointed with the way they treat elderly people needing the wheelchair service. My mother (who's 75) came to visit me in London and she flew with TAP from Caracas, Venezuela. I booked her the wheelchair service thinking that she would be well cared for and instead she was harassed by one of the handlers in Lisbon (where they stopped in their way to London) who kept on asking… Read Full Review

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★☆☆☆☆

“I am never flying TAP Portugal again”

Written on: 16/11/2011

My family flew with Tap Portugal from Oslo to Natal (Brazil) with a stopover in Lisbon. When we came to the airport we tried to get seats together as we are a family travelling. They did not want to help us with this. It is the first time I've experienced such unfriendly staff on an airport and I travel a lot. Both long-haul and within Europe. Our family was spread around in different parts of the plane (even though we were on the same booking) and weirdly we had people travelling alone in… Read Full Review

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