TAP Portugal Reviews

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★★☆☆☆
1.5 / 5
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★★★★★

“Fantastic Flights and Service throughout”

Written on: 16/08/2012 by PortugalFan (2 reviews written)

Family of 6, five adults and one 3 year old travelled from Manchester to Lisbon and back- 6th August returning 15th. After reading reports about TAP and Lisbon airport was quite concerned but since only TAP fly direct from Manchester to Lisbon not much choice. Booking process was straightforward and seats very cheap - booked in September 2011 but my daughter and son in law only booked in March this year and still got the same deal. Meals on board and 23kg baggage allowance included for about… Read Full Review

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Bobc10000's Response to PortugalFan's Review

Written on: 28/09/2012

Thank you for this review.I have flights booked to Madeira with TAP from Manchester via Lisbon and was seriously thinking of cancelling in light of all the negative reviews I have seen.However on reading your comments I shall stick to my original plan and keep my fingers crossed.

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★☆☆☆☆

“AWFUL BUSINESS CLASS SERVICE”

Written on: 28/07/2012

MY ELDERLY MOTHER HAD THE MISFORTUNE TO FLY ON THIS AWFUL AIRLINE.I PURCHASED A FIRST CLASS TICKET, YET THEY OFFER 3 RD CLASS SERVICE. STAFF DID NOT SHOW HER HOW SEAT, TV WORKED , THE STAFF WERE BUSY INTERACTING WITH THE OTHER CREW WHO WERE FLYING BACK FREE, NEGLECTING THE 5 PAYING PASSENGERS. NO DRINK SERVICE. RUDE INEXPERIENCED STAFF. PLANE LANDS AND STAFF EXITS AND MY MOTHER HAS TO WANDER BACK TO THE CURTAIN TO FIGURE OUT HOW TO EXIT PLANE. COMPLAINT LETTER TO SENT TO TAP HEADQUARTERS, NOT… Read Full Review

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★☆☆☆☆

“TAP = Take Another Planr”

Written on: 23/07/2012 by ColinGrover (1 review written)

Flew from Bergen to Natal via Amsterdam and Lisbon on 2nd July 2012. Arrived in Natal but bag didn’t, lost baggage guy had to hand write the form and since there were 8 of us, this took a good while. Only because I knew that there should be some form of interim compensation from airlines if baggage is lost so customers can claim costs of toiletries etc until baggage turns up, did the guy agree that I could claim, he then had to escort us all from the luggage hall to artivals to find a PC… Read Full Review

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★★★★★

“Everythingwent well”

Written on: 11/07/2012

Lisbon to miami new plane good food and wine , corteous service… Read Full Review

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★★☆☆☆

“Always a problem with TAP.”

Written on: 29/03/2012

TAP staff will never check you in without finding some kind of problem. They still feel that somehow they have to make things difficult for you. I have travelled with them for many years but I still prefer other airlines when tickets are available. For some reason the staff feel that they are better than you and treat you with disrespect and don't value any comments you may have. I am always on edge before my flight, especially from Lisbon. The problem is the attitude of their staff, on… Read Full Review

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★☆☆☆☆

“Booking Fiasco”

Written on: 26/02/2012

Our TAP Flight was supposed to be direct from Gatwick to Funchal on Monday 1300 hrs. On checking in the previous evening we discovered the flight had been changed to a flight from Heathrow at 0600,impossible for us to get there on time. Managed to phone,luckily just before the Customer services dept closed for the day,and changed flight to Funchal via Lisbon with only 50mins transfer time at Lisbon (this was just about managed as flights were on time) This flight was booked by us in May on the… Read Full Review

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★☆☆☆☆

“Better to TAP (Take Another Plane)!”

Written on: 22/02/2012 by thezultimate (1 review written)

Bought a return ticket from Kristiansand to Faro (Kristiansand-Oslo-Lisbon-Faro). On the return journey, TAP check-in desk informed me that my luggage would be checked-through to destination (Kristiansand). I followed the instruction to fetch my luggage in Kristiansand and found out it was stuck in Oslo. I had to wait about 3 hours for my luggage to be sent through another plane. I had an experience with another airline and the check-in information was accurate (where to fetch my luggage). To… Read Full Review

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★☆☆☆☆

“Cancelled flights”

Written on: 09/02/2012

On January 25, 2012 I had a booked and confirmed seat on a Marrakesh to Lisbon flight using TAP airline. I arrived at the airport to find there was no check in booth open. I found out from a sympathetic clerk from another airline that TAP cancelled the flight and had no agent on hand to inform passengers of the cancellation or to help the stranded passengers with re-booking. I missed my connecting flight and it took me two days to get home using another airline. TAP will not reply to emails or… Read Full Review

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★☆☆☆☆

“Worst Experience, TAP ruined my vacation”

Written on: 02/01/2012 by rache1021 (1 review written)

By Far the worst experience ever. They ruined my trip to Europe, TAP lost my luggage for the entire 2 weeks i was in Europe. I found the Luggage myself in Lisboa, Portugal. Customer Service and Lost and Found people are very rude and do not care about helping their customers. It has been 4 months since my trip and they have not refunded my money yet. The worse airline ever… Read Full Review

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★☆☆☆☆

“Avoid TAP for elderly passengers needing special...”

Written on: 07/12/2011

I used to like TAP Air Portugal but lately they have become one of the worst airlines in the world. I'm particularly disappointed with the way they treat elderly people needing the wheelchair service. My mother (who's 75) came to visit me in London and she flew with TAP from Caracas, Venezuela. I booked her the wheelchair service thinking that she would be well cared for and instead she was harassed by one of the handlers in Lisbon (where they stopped in their way to London) who kept on asking… Read Full Review

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★☆☆☆☆

“I am never flying TAP Portugal again”

Written on: 16/11/2011

My family flew with Tap Portugal from Oslo to Natal (Brazil) with a stopover in Lisbon. When we came to the airport we tried to get seats together as we are a family travelling. They did not want to help us with this. It is the first time I've experienced such unfriendly staff on an airport and I travel a lot. Both long-haul and within Europe. Our family was spread around in different parts of the plane (even though we were on the same booking) and weirdly we had people travelling alone in… Read Full Review

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★☆☆☆☆

“Worst airline ever. Never got to fly - flights...”

Written on: 07/04/2011

Worst airline ever. Never got to fly - flights cancelled without telling anyone, hours on phone line, staff on phone line unable to rebook tickets, 8 hours at airport with no information at all... gave up and flew Ryanair. 3 months later not a penny repaid of the original ticket or the replacement - call centre staff say the company doesn't even read emails.
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★☆☆☆☆

“Avoid this Tap Airlines even if any other choice...”

Written on: 20/03/2011 by magostinho (1 review written)

Avoid this Tap Airlines even if any other choice appears more expensive at face value.
booked flight ewr (newark city usa) to lad(luanda) 3 days layover lis (lisbon) per suggestion of Tap call center agent. 1- was subject to duty and taxes in lisbon (not my final destination) 2- tap refused to re-check in my personal printer brought from ewr to lis on flight to lad. 3- wanted to charge apx 300eu excess weight (25 eu p/kilo) on luggage i already had paid a fee for in ewr or at best i should be… Read Full Review

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★☆☆☆☆

“Bought a ticket for my father-in-law for the 24. of...”

Written on: 24/12/2010

Bought a ticket for my father-in-law for the 24. of december so he could spend x-mas evening with his daugher, that he hadn't seen in a year.

He came to checkin and was informed that the booking had been changed to the 23. (!)
At customer service they informed us, that the flight was cancelled for "marketing reasons" (meaning not enough passengers) on the 6. of december. Unfortunately the DID NOT HAVE THE RESSOURCES TO INFORM
THE PASSENGERS due to recent layoffs and due to inefficent… Read Full Review

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★☆☆☆☆

“I called the customer service number 1-800-222-7370 on...”

Written on: 02/12/2010

I called the customer service number 1-800-222-7370 on 3 seperate occasions. The first time to find out chage of fare in order to push my flight back by a day. The gentleman I spoke w/ was very helpful. I decided to wait a day to make the change and he advised to just call back the next morning to book the flight. I called and the first women I spoke with refused to help and hung up the phone. I called again the second women was not helpful. I asked to speak to a supervisor. Both ladies refused… Read Full Review

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Napolean100's Comment

Written on: 28/07/2012

Manager of TAP complaint dept Debora Alameida....Incompetent they do not care!!!!! Fernando Pinto must be the most incompetent CEO Take Another Plane!!!!

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★☆☆☆☆

“The worst airline I've ever used (and I've used Cubana...”

Written on: 30/11/2010

The worst airline I've ever used (and I've used Cubana and Aeroflot). The service is terrible, nobody cares about their job or their customers, they seem to forget that they're providing a service. The flight was delayed for over 3hrs due to a 'technical problem' with the aircraft. The girls at the boarding desk just walked away, when the aircraft was ready the pilot had to go and look for them. We later learned that the plane was out of balance due to extra cargo, needless to say the landing… Read Full Review

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★☆☆☆☆

“Tried to buy a flight with TAP Airlines call center...”

Written on: 30/10/2010

Tried to buy a flight with TAP Airlines call center after a problem with their website (20 characters name max for a 13 characters name). 40 minutes waiting and I got a arrogant agent with a chip on the shoulder that refused to give name for complaint and hang up the phone. Service in general is good, some delays but nothing special but call service and complaints (it is not the first time I have problems with them) are very very bad… Read Full Review

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★☆☆☆☆

“They lost a suitcase. We were ticketed onwards to...”

Written on: 17/10/2010

They lost a suitcase. We were ticketed onwards to Boston on a codeshare with SATA. SATA informs us that TAP never got the suitcase to them. However when we call TAP, we are told that "for legal reasons" they cannot give us any help at all with this, that it is entirely the responsibility of "the last airline." But our contract is with TAP - it's from them we bought the tickets, and thus "for legal reasons" TAP who is responsible for honoring the terms of the guarantee if the suitcase isn't… Read Full Review

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★☆☆☆☆

“Never again!!!!! ”

Written on: 11/10/2010

Never again!!!!!
flight from LHR to LIS was 3hrs late departing which meant we missed our connection to Salvador, when we asked to be transferred to another airline to ensure that we caught our connection we were told that no-one else flew to lisbon and not to worry as 6 others would miss the connection too and we would be put up in a hotel over night!!!!!!!!!!!!!!!!!!!!!! top class service.
on the return from LIS-LHR again delayed this time by 1hr 50 mins, just made connection at Heathrow… Read Full Review

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★☆☆☆☆

“Unfortunately I have had to suffer flying TAP for 1...”

Written on: 04/10/2010

Unfortunately I have had to suffer flying TAP for 1 year as the company I work for booked the tickets in advance, I am a frequent traveler and I also have 60 other work colleagues that fly with this airline with connections to the UK.

Having used the majority of Airlines I have to say TAP is simply in a league of its own. Often late,I have been without luggage for 1 week without the assistance from TAP, slightly problematic especially when in a foreign country and you dont speak the… Read Full Review

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Guest's Comment

Written on: 30/07/2011

I flew TAP on 29 July 2010 from London to Sao Tome via Lisbon and checked in 2 pieces of luggage. My cabin luggage was checked for weight and size and I flew with it an the cabin out of Heathrow. However before boarding the flight to Sao Tome a TAP staff demanded I hand over my cabin size bag to be tagged and put in the hold because the air craft is full and my bag may be difficult to fit in the overhead storage. I found the latter part of that claim to be absolutely false after I boarded.
I arrived Sao Tome and collected my bag and discovered that it had been broken into and my computer stolen. TAP had also left my checked-in luggage at Lisbon.
Decent airlines would have made efforts to put the luggage on Air Sao Tome which has flight on the 30th but not TAP. I am still waiting for the luggage which MAY only be delivered on 5th August,if at all.
For me, comments that TAP ranks top among the worst airlines are not unjustified nor unreasonable.

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