TAP Portugal Reviews

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★★☆☆☆
1.6 / 5
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  • Quality of Entertainment

  • Quality of food

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★☆☆☆☆

“TAP Has no customer service”

Written on: 08/02/2014

TAP overbooked my flight, bumped me, offered no compensation, and has ignored my frequent attempts to contact them. No one answers the phone at customer service and the only time they even pretend to respond is through facebook. Pay more and fly AIRFRANCE instead… Read Full Review

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★★★★★

“Recommend ”

Written on: 10/01/2014

I fly with tap portugal every year and my flight have never been late and the starf are very nice and helpful i have never had a flight atendeant who has been rude to me or my family alright I know the food is not the best on there but the starf help you and make sure you are alright I have flown on tap portugal as an UM and they showed me to my seat and put my bags in the overhead lockers and make sure I wasn't worried about anything and told me what is going to happend when we landed at… Read Full Review

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Tamlin1947's Comment

Written on: 28/04/2014

This must be a fake review, written by a TAP employee. I have traveled with TAP 72 legs the last 8 years and I´m a very quite person. Just ONCE have the crew been "acceptable" the rest of the times they have been rude and arrogant. The only reason why I fly TAP is because they are the only one who flies direct to Fortaleza, Natal and Recife from Europe.

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Rachid_Hood's Comment

Written on: 25/07/2014

Well next time try an other flight maybe Norwegian or SAS... and U will see the different, I have been flying for more than 20 years, Tap Portugal Was unexpected worse experience in My Life...Never again.

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★☆☆☆☆

“Rude and late”

Written on: 07/01/2014

Extremely rude staff, always late – never again… Read Full Review

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★☆☆☆☆

“WORST COSTUMRE SERVICE EVER”

Written on: 10/10/2013 by jennithegreat (1 review written)

Not only that TAP kind of cheated us out of almost over 3000 Euros in air line travel because without our knowledge they sold us the worst non-refundable etc etc tickets BUT.... we could never even reach costumer service from abroad, nobody was ever willing to actually hear us out & help but gave us the same lame Email address where to send our complaint, those people on the other hand still haven't bothered to answer after almost 3 weeks. NEVER EVER TAP!… Read Full Review

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★★☆☆☆

“No Customer Service!!”

Written on: 20/09/2013 by CharleyHarley (5 reviews written)

Both flights to and from Lisbon were pretty much on time and the on-board experience was good. However, one piece of luggage was lost on the outward journey and was returned after 41 hours (therefore no change of clothes for two of our family!). On the return trip we checked in 2 hours 20 mins before scheduled departure. I had attempted to check-in online, but the instructions referred to printing off the board passes and we didn't have a printer in our accommodation. (However, at the… Read Full Review

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★☆☆☆☆

“A 3rd world airline”

Written on: 03/07/2013

Starting June 27 we spent 3 days in the Lisbon airport trying to get to Barcelona. It's been 6 days since then and nobody from TAP has any idea where our luggage is. It's been one delay, cancellation, and indifferent employee after another. When we arrived to check in at the airport for our return flight on July 2 there was a line with hundreds of people and ONE counter open. Feel free to take your chances if you want to deal with an inept airline with uncaring, impotent employees. We liked… Read Full Review

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Biscaynefl's Comment

Written on: 14/07/2013

i was on the exact flight. my flight was at 1 and they canceled it at the last minute. They had me waiting all day until we had to rent a cab for 1,000 euros to sevilla spain to catch a flight to barcelona. Tap portugal is the worst airline. it is july 14 and i still dont have one of my luggages

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★☆☆☆☆

“TAP Incompentence”

Written on: 29/06/2013

There was a strike in Portugal on Thursday, June 27th. TAP continued to check in bags. I waited for five hours at three different gates before they cancelled the flight. There were lines two miles long for rebooking. They were unable to return the luggage (there are currently 10,000 bags in Lisbon waiting to be sent). I had to sleep at the ariport. There were elderly people, pregnant mothers, unaccompanied children and people with medical problems. This was pure abuse. The airline will… Read Full Review

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Phintz's Comment

Written on: 02/07/2013

I also had a very bad experience on the day of the strike. Booked to fly from Malpensa to Lisbon onTAP executive class, we were given no information other than there was a delay. This delay tuned into hours with no communication from TAP as to what was happening. Eventually flights were cancelled and there was a 6 hour wait in a queue to be rebooked and/or accommodated. About 7 hours after the flight was ascheduled to leave we were told we would be taken to a hotel (staff would not reveal the name) by bus. Mnay people crowded onto this bus, including elderly and women wth children. After waiiting in another queue at the hotel we were advised that there were no beds available and another bus would be sent. By the time we arrived at the Crown Plaza Milan airport there was no food available and no way to get anywhere to eat. The next day we were routed via Luxembourg to Lisbon, the flight was delayed again. We finally got to Lisbon almost 2 days late but bags did not arrive. It is now Tuesday evening and I still have no bags, nor any communication from TAP. Very difficult to reach them by phone from London where I am now. Their baggage handling company Groundforce have told complete lies for days as to the whereabouts of the bags - first saying they were all located, the next day saying only one had been found, the day unable to locate them. i have lost hope that I will ever see my bags again

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Abdulapache's Comment

Written on: 02/07/2013

I share the same pain with you. I mean the experience from the point of check in was horrible. Sat 29th flight from London heathrow to Miami international via Lisbon. The check in attendant whom attended to my friend and I was rude. Flight delayed due to the strike which is excusable. I got to the destination couldn't find my suitcase. They did not even know if it left London at all or if it was lost in Lisbon. I filled a form out and was given a contact number and was told I would definitely get contacted the next day. It's July the 02nd and still no word so i have been out here for 3 days without my suitcase having to buy clothes, etc. Between the days I have been here I have made calls to different numbers. The local number I was given at the airport always rings and goes to voicemail and asks me to leave a message. Called it today and the voicemail box is full so obviously nobody is attending to that line at all. I have called the office in Portugal many times and they do not even know where my suitcase is. Communicating with some of the operators in English is difficult. Now I plan on going to the airport tomorrow to speak to somebody in person to see if that may help. This has been the worst travel experience for me. I am starting to think I may never see my suitcase now..

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★☆☆☆☆

“Allways late and the employees dont even care to...”

Written on: 28/06/2013 by kdg4ever (1 review written)

NEVER FLY TAP! NEVER!!!! I had the most misarable 2 days of my life sleeping on different airports because surprise, surprise, TAP were late again. In one day I wated in total 3 hours for their flights. But the second delay destroyed my whole weekend. The worst thing is how the TAP employees were so cool about it and didnt even appologize. They also didnt explain why they were late, but it doesnt matter, because they are always late for some reason. This is the reason why every European… Read Full Review

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Zulmira_Canhao's Response to kdg4ever's Review

Written on: 19/09/2013

Jesus, if you prefer flying turkish or whatever the other company you apoint, you, sir, don't have the least idea of how a airline should be. TAP is one of the best in the world, but they can't invest in luxury, they have to chose so they prefer invest in securaty and maintenance of their aircraft,. Wich is what makes you get to your destination in one peace. Get it !

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Tamlin1947's reply to Zulmira_Canhao's Comment

Written on: 29/05/2014

Zulmira: Are you blind and deaf? Have you ever been flown with TAP? I don´t think so. Or are you a TAP emploee? TAP are always late, have rude cabin crew, have the cheepest non inedible food onborad, The list can go on and on...

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★☆☆☆☆

“Shambles at Miami”

Written on: 14/06/2013

Checked in for a scheduled flight from Miami to Lisbon and on to Manchester, UK. Flying Executive (Business) with departure scheduled for 16:30 Monday 3rd June. Waited with no information in lounge until 21:00 when TAP's agency staff arrived to tell us to collect our bags as we were going to be taken to a hotel for the night as the plane had a fault which required a part only available in Europe. Provided with adequate accommodation and dinner and breakfast. Taken back to airport at 12:00… Read Full Review

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★☆☆☆☆

“Golf bags”

Written on: 17/03/2013 by Biffa111 (1 review written)

Please beware that you will be stung for golf bags of any weight on TAP up to €35 each way even if its the only bag you check in… Read Full Review

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★☆☆☆☆

“child UN friendly”

Written on: 11/03/2013

I too had a terrible experience with TAP, we got to the airport to check in and there were no available seats so queued to speak to an adviser who then told us we couldn't sit together as they had booked myself and my husband together and my 4 year old on a completely separate row at the back of the plane. My 7 year old daughter was also separated from us in yet another row. They said there was nothing that could be done until we got on the plane. I decided at least to sit next to my 4 year… Read Full Review

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★☆☆☆☆

“It just gets worse”

Written on: 18/02/2013

I had a terrible experience with TAP in August this year. When we eventually arrived back home, I got on to the 'complaints service'. My emails have been ignored and 4 months on, no-one has had the courtesy of coming back to me. I know my complaints are being received as I have had the automated response from TAP. I am totally appalled that the poor customer service just continues to get worse - just when you think a terrible experience is over! I cannot get anywhere with my complaint and… Read Full Review

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★★☆☆☆

“They Ignore You Forever”

Written on: 17/02/2013

TAP provides decent, safe service... as long as you sit quietly in your corner. Run into any problems and they ignore you forever. They don't even honor their Star Alliance commitment… Read Full Review

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★★★☆☆

“The Best and the Worst!”

Written on: 30/01/2013 by williamjdominik (1 review written)

TAP Portugal at the airport in Salvador, Brazil is a disaster. Complete incompetence. Someone needs to go there and sort it out. The employees are not trained properly. They don't even know how to organise a group to line up for check-in. Numerous people were cutting into the check-in and getting away with it and most of the TAP employees could have cared less! A lot of customers were angry and frustrated. Others had simply given up and accepted the hopeless situation. Complete… Read Full Review

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★★☆☆☆

“Cancelled flight. No apology.”

Written on: 24/01/2013 by JohnA. (1 review written)

My flight with TAP was cancelled for no reason. I didn't find out until I arrived at the airport at 4.30 AM. It left the next day. No apology or reason was given. No complimentary sandwich or even a cup of coffee, let alone an hotel room for the night. Worst is that TAP refuse to reply to my complaint. All I get is a computer generated reply saying that they will look in to my complaint as soon as possible, but I never hear any more. Does any-one know who I can complain to about TAP?… Read Full Review

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★★★★★

“Everything included”

Written on: 24/01/2013 by zzx27 (2 reviews written)

Absolutely brilliant short haul when you compare them to the budget airlines on similar routes. I used their Manchester to Lisbon route and was most impressed with the low price of the ticket, free 20kg case in the hold - meaning there was room in the cabin for the passengers, free food and drink and free check in and seat selection all for £112 return. This is something the budget airlines will never manage. Friendly staff both ways and no delays… Read Full Review

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★☆☆☆☆

“again a bad experience with tap”

Written on: 20/01/2013 by antonio01 (1 review written)

we have lost 20 times our lugguage with tap - can you imagine ??? but there many other bad experiences. and another one today at orly. This company is so customer unfriendly first our booking confirmation said we needed to show our debit card at check in. that also made we could not check in on line a totally unnecessary procedure if you consider we used a debit card and i myself was flying. why to block the ticket? when we arrived at check in they refused to check us in, we needed to go to… Read Full Review

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★★☆☆☆

“Any chance of compensation for the stuff you lost?”

Written on: 07/01/2013 by tallington (4 reviews written)

Now, the reason this company gets two stars is because the flights to Porto were a mere £100 over the Queen's Jubilee weekend, so that's based on price. The actual flight itself wasn't bad either. Here are my issues: - Travelled to Porto on 31 May to 6 June - Lost my companions luggage for three days - Gave her an 'emergency kit' with very few things in it and told her to spend €70 should it go over 24 hours - She had nothing and was wearing winter-type boots -Called Tap and they said she… Read Full Review

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★☆☆☆☆

“Dispicable lack of customer concern”

Written on: 05/01/2013

Booked tickets (Manchester- Lisbon - Manchester)8 months in advance, but still arrived at airport to be told we were on standby. Another passenger advised me she had checked in at airport previous day and was still on standby, so it is not due to how early you arrive. We're told by unsympathetic check in staff that TAP deliberately ovbook their flights by at least 10% - on this occasion there were 21 standby passengers on an A319, as TAP hass rescheduled to use a smaller plane ( presumably to… Read Full Review

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★☆☆☆☆

“The impossible flight change that used to be possible”

Written on: 29/11/2012 by mr_ruben (1 review written)

About a month ago, before booking a ticket using TAP miles, I called their assistance to check the flight changes conditions. At the time I was told the only penalty would be €30 and I could change to any date before or after the booking date. I did the booking with that assurance and about a week ago I tried to make a change to that flight and I was told I couldn't because there was no availability for the date I requested the change for. I felt I was misinformed and that led me to book a… Read Full Review

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