TAP Portugal Reviews

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★★☆☆☆
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★☆☆☆☆

“TAP Incompentence”

Written on: 29/06/2013

There was a strike in Portugal on Thursday, June 27th. TAP continued to check in bags. I waited for five hours at three different gates before they cancelled the flight. There were lines two miles long for rebooking. They were unable to return the luggage (there are currently 10,000 bags in Lisbon waiting to be sent). I had to sleep at the ariport. There were elderly people, pregnant mothers, unaccompanied children and people with medical problems. This was pure abuse. The airline will… Read Full Review

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Phintz's Comment

Written on: 02/07/2013

I also had a very bad experience on the day of the strike. Booked to fly from Malpensa to Lisbon onTAP executive class, we were given no information other than there was a delay. This delay tuned into hours with no communication from TAP as to what was happening. Eventually flights were cancelled and there was a 6 hour wait in a queue to be rebooked and/or accommodated. About 7 hours after the flight was ascheduled to leave we were told we would be taken to a hotel (staff would not reveal the name) by bus. Mnay people crowded onto this bus, including elderly and women wth children. After waiiting in another queue at the hotel we were advised that there were no beds available and another bus would be sent. By the time we arrived at the Crown Plaza Milan airport there was no food available and no way to get anywhere to eat. The next day we were routed via Luxembourg to Lisbon, the flight was delayed again. We finally got to Lisbon almost 2 days late but bags did not arrive. It is now Tuesday evening and I still have no bags, nor any communication from TAP. Very difficult to reach them by phone from London where I am now. Their baggage handling company Groundforce have told complete lies for days as to the whereabouts of the bags - first saying they were all located, the next day saying only one had been found, the day unable to locate them. i have lost hope that I will ever see my bags again

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Abdulapache's Comment

Written on: 02/07/2013

I share the same pain with you. I mean the experience from the point of check in was horrible. Sat 29th flight from London heathrow to Miami international via Lisbon. The check in attendant whom attended to my friend and I was rude. Flight delayed due to the strike which is excusable. I got to the destination couldn't find my suitcase. They did not even know if it left London at all or if it was lost in Lisbon. I filled a form out and was given a contact number and was told I would definitely get contacted the next day. It's July the 02nd and still no word so i have been out here for 3 days without my suitcase having to buy clothes, etc. Between the days I have been here I have made calls to different numbers. The local number I was given at the airport always rings and goes to voicemail and asks me to leave a message. Called it today and the voicemail box is full so obviously nobody is attending to that line at all. I have called the office in Portugal many times and they do not even know where my suitcase is. Communicating with some of the operators in English is difficult. Now I plan on going to the airport tomorrow to speak to somebody in person to see if that may help. This has been the worst travel experience for me. I am starting to think I may never see my suitcase now..

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★☆☆☆☆

“Allways late and the employees dont even care to...”

Written on: 28/06/2013 by kdg4ever (1 review written)

NEVER FLY TAP! NEVER!!!! I had the most misarable 2 days of my life sleeping on different airports because surprise, surprise, TAP were late again. In one day I wated in total 3 hours for their flights. But the second delay destroyed my whole weekend. The worst thing is how the TAP employees were so cool about it and didnt even appologize. They also didnt explain why they were late, but it doesnt matter, because they are always late for some reason. This is the reason why every European… Read Full Review

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Zulmira_Canhao's Response to kdg4ever's Review

Written on: 19/09/2013

Jesus, if you prefer flying turkish or whatever the other company you apoint, you, sir, don't have the least idea of how a airline should be. TAP is one of the best in the world, but they can't invest in luxury, they have to chose so they prefer invest in securaty and maintenance of their aircraft,. Wich is what makes you get to your destination in one peace. Get it !

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Tamlin1947's reply to Zulmira_Canhao's Comment

Written on: 29/05/2014

Zulmira: Are you blind and deaf? Have you ever been flown with TAP? I don´t think so. Or are you a TAP emploee? TAP are always late, have rude cabin crew, have the cheepest non inedible food onborad, The list can go on and on...

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★☆☆☆☆

“Shambles at Miami”

Written on: 14/06/2013

Checked in for a scheduled flight from Miami to Lisbon and on to Manchester, UK. Flying Executive (Business) with departure scheduled for 16:30 Monday 3rd June. Waited with no information in lounge until 21:00 when TAP's agency staff arrived to tell us to collect our bags as we were going to be taken to a hotel for the night as the plane had a fault which required a part only available in Europe. Provided with adequate accommodation and dinner and breakfast. Taken back to airport at 12:00… Read Full Review

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★☆☆☆☆

“Golf bags”

Written on: 17/03/2013 by Biffa111 (1 review written)

Please beware that you will be stung for golf bags of any weight on TAP up to €35 each way even if its the only bag you check in… Read Full Review

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★☆☆☆☆

“child UN friendly”

Written on: 11/03/2013

I too had a terrible experience with TAP, we got to the airport to check in and there were no available seats so queued to speak to an adviser who then told us we couldn't sit together as they had booked myself and my husband together and my 4 year old on a completely separate row at the back of the plane. My 7 year old daughter was also separated from us in yet another row. They said there was nothing that could be done until we got on the plane. I decided at least to sit next to my 4 year… Read Full Review

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★☆☆☆☆

“It just gets worse”

Written on: 18/02/2013

I had a terrible experience with TAP in August this year. When we eventually arrived back home, I got on to the 'complaints service'. My emails have been ignored and 4 months on, no-one has had the courtesy of coming back to me. I know my complaints are being received as I have had the automated response from TAP. I am totally appalled that the poor customer service just continues to get worse - just when you think a terrible experience is over! I cannot get anywhere with my complaint and… Read Full Review

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★★☆☆☆

“They Ignore You Forever”

Written on: 17/02/2013

TAP provides decent, safe service... as long as you sit quietly in your corner. Run into any problems and they ignore you forever. They don't even honor their Star Alliance commitment… Read Full Review

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★★★☆☆

“The Best and the Worst!”

Written on: 30/01/2013 by williamjdominik (1 review written)

TAP Portugal at the airport in Salvador, Brazil is a disaster. Complete incompetence. Someone needs to go there and sort it out. The employees are not trained properly. They don't even know how to organise a group to line up for check-in. Numerous people were cutting into the check-in and getting away with it and most of the TAP employees could have cared less! A lot of customers were angry and frustrated. Others had simply given up and accepted the hopeless situation. Complete… Read Full Review

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★★☆☆☆

“Cancelled flight. No apology.”

Written on: 24/01/2013 by JohnA. (1 review written)

My flight with TAP was cancelled for no reason. I didn't find out until I arrived at the airport at 4.30 AM. It left the next day. No apology or reason was given. No complimentary sandwich or even a cup of coffee, let alone an hotel room for the night. Worst is that TAP refuse to reply to my complaint. All I get is a computer generated reply saying that they will look in to my complaint as soon as possible, but I never hear any more. Does any-one know who I can complain to about TAP?… Read Full Review

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★★★★★

“Everything included”

Written on: 24/01/2013 by zzx27 (2 reviews written)

Absolutely brilliant short haul when you compare them to the budget airlines on similar routes. I used their Manchester to Lisbon route and was most impressed with the low price of the ticket, free 20kg case in the hold - meaning there was room in the cabin for the passengers, free food and drink and free check in and seat selection all for £112 return. This is something the budget airlines will never manage. Friendly staff both ways and no delays… Read Full Review

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★☆☆☆☆

“again a bad experience with tap”

Written on: 20/01/2013 by antonio01 (1 review written)

we have lost 20 times our lugguage with tap - can you imagine ??? but there many other bad experiences. and another one today at orly. This company is so customer unfriendly first our booking confirmation said we needed to show our debit card at check in. that also made we could not check in on line a totally unnecessary procedure if you consider we used a debit card and i myself was flying. why to block the ticket? when we arrived at check in they refused to check us in, we needed to go to… Read Full Review

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★★☆☆☆

“Any chance of compensation for the stuff you lost?”

Written on: 07/01/2013 by tallington (4 reviews written)

Now, the reason this company gets two stars is because the flights to Porto were a mere £100 over the Queen's Jubilee weekend, so that's based on price. The actual flight itself wasn't bad either. Here are my issues: - Travelled to Porto on 31 May to 6 June - Lost my companions luggage for three days - Gave her an 'emergency kit' with very few things in it and told her to spend €70 should it go over 24 hours - She had nothing and was wearing winter-type boots -Called Tap and they said she… Read Full Review

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★☆☆☆☆

“Dispicable lack of customer concern”

Written on: 05/01/2013

Booked tickets (Manchester- Lisbon - Manchester)8 months in advance, but still arrived at airport to be told we were on standby. Another passenger advised me she had checked in at airport previous day and was still on standby, so it is not due to how early you arrive. We're told by unsympathetic check in staff that TAP deliberately ovbook their flights by at least 10% - on this occasion there were 21 standby passengers on an A319, as TAP hass rescheduled to use a smaller plane ( presumably to… Read Full Review

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★☆☆☆☆

“The impossible flight change that used to be possible”

Written on: 29/11/2012 by mr_ruben (1 review written)

About a month ago, before booking a ticket using TAP miles, I called their assistance to check the flight changes conditions. At the time I was told the only penalty would be €30 and I could change to any date before or after the booking date. I did the booking with that assurance and about a week ago I tried to make a change to that flight and I was told I couldn't because there was no availability for the date I requested the change for. I felt I was misinformed and that led me to book a… Read Full Review

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★☆☆☆☆

“Terrible customer service from a terrible company”

Written on: 26/11/2012 by coxy1516 (1 review written)

I recently flew to Rio via Lisbon in August with TAP. On the expected day of departure I arrived 2.5 hours early to be told that my flight's time had been changed and brought forward. the check-in staff informed be that an email was sent to passengers months in advanced, although this email never arrived. I was then told by unsympathetic staff that I would have to be transferred to the next available flight (of course) at 6pm the following morning. This not only made me miss a days work but… Read Full Review

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★☆☆☆☆

“Food poisoning”

Written on: 25/11/2012 by petertucker (1 review written)

Flight Porto – Zurich 26. 11. 2012 The food served on board was not bad, however 5 hours later serious problems in my stomach made me spend the night in the bathroom. Apart from the rise and chicken meet on board I did not eat anything. And the food I have eaten before was all safe. If you had the same experience please write about it. I am going to complain and ask for compensation. Not talking about the unfriendly staff on board. … Read Full Review

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★☆☆☆☆

“TAP me a perdido mi gata”

Written on: 01/11/2012 by ISABEL1985 (1 review written)

El dia 13 de octubre 2012 en el vuelo tp143, iban en la bodega tres gatos, cada uno en sus kennels, lamentablemente al hacer el transbordo de avion en lisboa hacia caracas me comunicaron que el personal de la TAP coloco los kennel en la rampa del cual unos de ellos fue mal colocado y la rampa al moverse uno de los kennel donde iba mi gata "TOMASA" cayo de la rampa causando que la puerta se abriera y la gata saliera corriendo en el medio de la pista, segun el personal de TAP hiso lo posible por… Read Full Review

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★☆☆☆☆

“Serious Reservation problems still not solved”

Written on: 23/09/2012

Made online rezervation for two people. System collected money from my credit card for two. But gave me only one ticket. I keep calling customers service non-stop, and sending emails but no one solves the problem. I had to complain to their partner airline with the hope that maybe another countries caring people can help me. This is an example of a typical bureaucracy I think. Nobody is responsible. No body is accountable. erybody's job is secure for life . I will never come even close to this… Read Full Review

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★☆☆☆☆

“Waiting for TAP to go Bankrupt!”

Written on: 22/09/2012

Avoid TAP! I had a very bad experience with TAP recently flying from London to Lisbon return. The flight to Lisbon was delayed for more than 2 hours, no apologies - nothing. That was still ok as we were going on holiday. On our return flight, TAP ground staff refused to check our luggage straight to destination stating we had two separate tickets - our connecting flight was on Etihad, which is also a partner with TAP on Star Alliance. We were told to retrieve our luggage from T1 at Heathrow and… Read Full Review

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Lifepro's Comment

Written on: 23/09/2012

I can not agree with you more.I saw that someone complained to EU and EU took TAP to court. EU won and TAP had to pay the customer for damages. I think everyone who was a victin must do this. It is beyond imagination that a European country's national airline is so terrible . How can you trust them that they really do the technical check and preparation of the planes for the flights ?

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Kristina_Ben's Comment

Written on: 27/09/2012

The delays are rarely caused by the airline itself, most of the cases it's with the airport traffic, aircraft or weather conditions. if you book your your tickets separately it doesn't matter if the airlines work as partners you have to check in again as you haven't booked the route on 1 ticket, also when traveling to some countries you need to clear customs when you connect.

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Lifepro's Comment

Written on: 26/10/2012

We recently flew from Tenerife to Lisbon via Madrid with Iberia Airlines. A few days later we returned home with TAP portugal.
We were afriad that TAP would lose our luggage. Because we had problems with booking and when we researched we found that they lose luggeges too. That did not happen by TAP ! However our luggages were lost by Iberia Airlines. They found it after 24 hours and brought to hotel in Lisbon. This happened first time in my life after close to 500 flights !! What was more interesting that the hotel staff were not at all suprised that we lost our luggage like it is a routine event. They even told us stories about others who lost too !! Same way the GroundForce in Lisbon Airport was so cool. They said that things like this happen all the time but they almost always find the luggages !
I think there is something wrong somewhere here. I can not accept that in the middle of europe losing lugggages become a routine thing.

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★☆☆☆☆

“TAP hate customers”

Written on: 11/09/2012

Our flight was cancelled and were send to Zagreb instead of Prague in really old plane. Nobody have chosen seat and TAP give us no informations about changes, about anything. We were delayed for about 5h… Read Full Review

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