Alight Plus Size Clothing Reviews - www.alight.com

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★★★★☆
3.7 / 5
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★☆☆☆☆

“Horrible Customer Service!”

Written on: 26/02/2013 by LidoGirl (1 review written)

My sister and I ordered two dresses from Alight through OneStopPlus. The dresses arrived (to be worn as bridesmaid dresses), however we didn't like the garments - they were very thin and seemed cheaply made. Plus, they didn't fit correctly and were way too revealing. Anyway, I returned the dresses via UPS and tracked the package. I paid for the UPS shipping. I received a confirmation email from UPS that the package had arrived at their wearhouse in St. Louis and the package had been signed… Read Full Review

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Alight's Response to LidoGirl's Review

Written on: 09/08/2013


I am sorry to learn that your experience with alight.com was not as you expected. We work very hard to satisfy our customers. 2013 marks our 14th year of servicing customers worldwide. Your order was placed through one stop plus. The charge was through them. We did the shipping for the item you purchased. Your refund was processed through one stop plus. Your return was processed on a timely basis. The snowstorm did cause a delay.

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Flowersarebeautiful's Response to LidoGirl's Review

Written on: 10/08/2013

They also had a store at 998 Old Ct. Rd Plainview NY which has closed. There is a reason why they have closed. It is due to their unethical business practices

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★★★★★

“Very pleased with the experience ”

Written on: 02/01/2013 by treder (1 review written)

Its always hard to find clothes for my beautiful wife (X3 in size), i am glad to have discovered you with so many different options of clothing to chose from. I will shop here again. So many large ladies so few choices… Read Full Review

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★★★★★

“Good quality, great clothes and excellent service”

Written on: 15/11/2012 by KatieAMc (1 review written)

I was looking for a new online Plus Size clothing site and found a link to this site from another one. The clothing is well priced, and when I received it, it is just lovely. It fits well, and it arrived within 10 days of purchasing it. (I live in Australia - so it had to travel a fair way, so believe me, this is quick!) I would have given a rating of 4.5 stars if I could, rather than five stars, only because the website is a little hard to navigate, and I would have liked it if there was… Read Full Review

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Alight's Response to KatieAMc's Review

Written on: 23/11/2012

Thank you for the comments - we truly appreciate them! We have been in business 14yrs and we pride ourselves in our customer service and products. Your satisfaction is our number one goal. Come visit us again soon.

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★★★★☆

“Alight Plus Size Clothing”

Written on: 09/11/2012 by mystical_fan (1 review written)

Extremely happy with this online store. I've bought from them many times and never had a problem. Great range of clothing, always prompt delivery… Read Full Review

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Alight's Response to mystical_fan's Review

Written on: 23/11/2012

Thank you so much for the comments - we really appreciate it! We strive to be the best in our business and your satisfaction is what matters most to us. Come again!

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★☆☆☆☆

“CHEAP products and TERRIBLE customer service!!”

Written on: 24/10/2012 by jennib02 (1 review written)

I bought a white dress for a party off alight website. I reviewed all of the details since every clothing fits differently. According to their size chart, this dress should have been 2 sizes too big for me (I wanted it loose). I received the dress and could see through it before even unfolding it. When I went to try it on, the "chain strap" that goes over one shoulder was broken. It was made of flimsy cheap metal. The dress was so tight it was depressing. The material so thin you could see the… Read Full Review

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Alight's Response to jennib02's Review

Written on: 16/11/2012

We have been in business for 14 years and we do pride ourselves in quality customer service. We had our design team examine the dress and it was not defective at all. We are sorry that it did not fit right as we do know that all manufacturers sizes run differently and all bodies, shapes and sizes are different. We will always answer your calls and do the best we can for you to resolve the situation to your satisfaction. We have resold the dress with no issues and again are sorry for your dissatisfaction. Our goal is to be the best in the business and being in business 14 years has given us that opportunity.

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★★★★★

“dresses , skrits and tops”

Written on: 10/10/2012 by DianeKri (1 review written)

I have been ordering cloths from them for the last 2yrs and have been extremely satisfied both with quality and fit. The service is much better than others , they get my orders to me promptly.I love the styles and the comfort they provide. I have told countless girls about them and receive compliments when ever I wear the cloths I've purchased.I really can't think of one negitive about alight. Just one more thing I am very particular and have returned many articles of cloths, but never to… Read Full Review

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★★★★★

“Fantastic!”

Written on: 02/10/2012 by Dutch10001 (1 review written)

I was looking for plus sized light weight summer dresses. Wow did I find the mother load. I have since ordered 8 or 10 of them and haven't been disappointed. Had to send a couple back because of sizing but not a big deal at all. It was my error. I will certainly be ordering from them again. The online ordering was easy and I received my merchandise quickly. Returns were easy and my exchange is on its way. Couldn't be easier. And the selection is just fabulous. Highly recommend Alight… Read Full Review

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★★★★★

“Fabulous website shipping to Canada”

Written on: 27/09/2012

l only recently discovered Alight's wonderful website. It' merchandise is suitable for a wide range of ages. It offers a variety of clothing at a reasonable price when compared to what's available here in Western Canada. The one con is returning merchandise from Canada but this is an issue with most American websites other than Land's End which makes returns relatively painless at one low price which makes me more likely to order online from then when I can. That being said I am likely to order… Read Full Review

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★☆☆☆☆

“Such Terrible Customer Service”

Written on: 20/09/2012 by maggiemgm (1 review written)

I ordered a formal dress from Alight and, in the stressful craziness that followed, I confirmed multiple times that I provided my correct shipping address. For whatever reason, they sent the package to a zip code that was one number off. Watching the tracking, I saw that the package bounced around LA (in the 90057 zip code rather than 90017) and was then returned to sender. So I called them and asked how quickly they could get it back to me since the event was approaching quickly. They said… Read Full Review

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Alight's Response to maggiemgm's Review

Written on: 01/10/2012

We sincerely aplogize for your disatissfaction and inconvenience. We have been in business for 13yrs and we do pride ourselves in your satisfaction. It was definitely human error (the zip code was wrong) and unfortunately this happens. Again, we strive for excellence and want you to know that we aplogize again. Contact us anytime to discuss further. Thank you.

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★★★★★

“Great Collection To Choose From!”

Written on: 17/09/2012 by Melinda68 (1 review written)

I really liked how you could narrow down your size that you were looking for and it told you how many items there were to choose from. Alight has great prices and good quality merchandise. I didn't use the chat line but I think that is a nice feature to have. I found what I was looking for pretty easily by narrowing down my search by size and particular item. Thanks Alight!… Read Full Review

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★★★★☆

“Good customer service”

Written on: 14/09/2012

I received help via your Chat line. For whatever reason the online site did not show/offer the size that I needed. The gentleman on the Chat line was able to call me and take my order by phone. It is so great to communicate with a real live person. The item arrived in very timely fashion. Unfortunately, it did not fit the way I hoped. I returned it and received a refund without problem. I gave 4 stars instead of five only because of the web site being incorrect… Read Full Review

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★★★★★

“Exceptional Customer Service”

Written on: 30/08/2012 by AnnieAZ (1 review written)

I am planning my 10 year wedding annv trip to Cancun. I was in dire need of some nice dresses for evening outings. I found Alight and was happy to see that they had several dresses in my price range that I thought were very pretty. Not paying attention and assuming sizes are just like store sizes, I ordered the wrong size and they did not fit. I wanted to return them for a bigger size however, my timeline was very short as my trip is within 7 days, and I knew I probably would not receive… Read Full Review

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★★★★★

“Impressive Variety and Service”

Written on: 19/08/2012 by Catherine54 (1 review written)

I've been hunting for months for a formal gown that meets my requirements of tasteful elegance for a mature, plus-size woman. Finally found one that I loved at another site...but they didn't have my size! So, I used my search engine to look for that particular dress and found it at Alight in my size. I was so thrilled that I ordered it there and then hoping that it would arrive in time for an event in mid-September. Not only did it arrive in time...it only took 3 days for it to be… Read Full Review

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★★★★★

“Great Plus Size Clothing!!”

Written on: 09/08/2012

I have found alight.com to be a great plus size clothing site. As a plus size woman, it is not easy to find a large selection of clothes that are in style and not just plain or conservative. The website has a great selection of clothes - I especially love the dresses which come in many different styles and patterns. I needed a dress for a wedding and had many options to choose from on the website. I purchased a few and found the return process to be very easy. I will definitely continue… Read Full Review

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★★★★★

“Very Trendy and Large Selection”

Written on: 30/07/2012 by adhryn (1 review written)

I have just received my fist order and love the clothes. The quality is great, the prices are reasonable, and they are so trendy. I already put in another order!… Read Full Review

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★★★★★

“Fantastic Seqined Jacket”

Written on: 30/07/2012 by Dressygirl (1 review written)

I was happy to find an evening jacket that was elegant and reasonably priced. It could have used a closure in the front but otherwise it was good for the night… Read Full Review

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★★★★★

“AMAZING SELECTION OF TRENDY CLOTHING!!!”

Written on: 26/07/2012 by heather_strom (1 review written)

!alight.com is not my favorite site!!!! they have the best selection of clothing i've seen in a very long time. i couldnt get over how much i loved all of the dresses and skirts. i couldnt get enough!!! it shipped to me quickly and everything i ordered fit amazing and looked great! i cant wait to order more stuff!!! LOVE LOVE LOVE THEM!!… Read Full Review

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★★★★★

“Great clothes, especially dresses”

Written on: 25/07/2012 by Anna2319 (1 review written)

I don't know why, but it is quite hard for a plus sized woman to shop for nice clothes in Europe, at least in Austria. And if you are lucky and find smthg to buy, which you can wear and not be ashamed of, it costs you a fortune. Therefor I really am glad, that alight.com delivers internationally. I always find some things I really like, especially the dresses are absolutely fantastic! The prices are fine and the shipment is very fast; also the people there are very forthcoming and helpful. I… Read Full Review

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★★★★★

“Cute clothes, great customer service!!”

Written on: 24/07/2012 by shopsintheUSA (1 review written)

Such a great online option for plus size styles. I LOVE their dresses, they have so many options, especially for the summer, which is such a tricky time for any woman to shop. I called about a few questions I had about the products and sizes and they pointed me in the right direction with patience and genuine concern about my needs. They also have a great online chat option if you don't like using the phone which I always found to be a plus while shopping online. Great site, I'd recommend it to… Read Full Review

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★★★★★

“Great Customer Service”

Written on: 17/07/2012

One of the best online companies I have tried. They contacted me when my order shipped to let me know it was on its way and to make sure I was satisfied with everything so far. The product arrived on time and in good condition. … Read Full Review

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Alight's Comment

Written on: 19/07/2012

Thank you SO much for your kind review. We are so pleased when customers like you let us know that you are happy and satisfied. We do pride ourselves in excellent customer service and strive to be the best. Thank you again and come back and visit us again soon!

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