Wool Overs Reviews - www.woolovers.com

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“We have dealt with Woolovers in the past and have...”

Written on: 03/03/2011

We have dealt with Woolovers in the past and have always been satisfied with all aspects of thir business model. However, on the last dealing, there was a marked change, especially with ambiguities related to stock, the poor quality of support staff / information given and the non-delivery of an item which took many weeks to replace.

Sorry Woolovers, but Christmas time is not a good time to have problems like those shown above: it leaves an extra 'sour taste'… Read Full Review

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“Very pleased, I would recommend however that you...”

Written on: 03/03/2011

Very pleased, I would recommend however that you stress that the garments are generously sized, as I previously purchased a size M and it was far too big - I usually purchase size M from other outlets but your size S is exactly what I need… Read Full Review

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“I have been buying Woolovers for years mainly because...”

Written on: 03/03/2011

I have been buying Woolovers for years mainly because they are so reliable.They wash well(never had shrinkage problems....yet !)They wear extreemly well,very comfortable and warm.
I think I took your warning of generous sizing for the unisex crew necks a bit too literally though and had to change the ordered 'small' for 'medium',but then I do like my clothes on the loose side.
Please bring back the British wool zip unisex cardigan with patch pockets,my 3 are starting to show their age !!! and… Read Full Review

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“I ordered 2 lambswool crewneck jumpers - same style,...”

Written on: 03/03/2011 by alcarna (1 review written)

I ordered 2 lambswool crewneck jumpers - same style, same size (small). one (red) is in fact noticeably smaller than the other (charcoal). The charcoal one is also softer wool and appears in general to be a better quality garment. The red one seems slightly felted, or a slightly tighter and stiffer gauge, and I have been unable to soften it up even with conditioner. That said, it is still a perfecly wearable garment - just that the charcoal will be my favourite. Also the bright cherry red is… Read Full Review

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“I had been looking for good quality jumpers that...”

Written on: 02/03/2011

I had been looking for good quality jumpers that didn't cost a fortune. Most shops don't seem to stock anything I like or can afford. The jumpers I bought were perfect. I was really impressed with the website. I have designed a few small sites myself so know my way around them. Your site is quite the best I have ever used. I have already recommended friends… Read Full Review

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“As expected. Would recommend to other people”

Written on: 02/03/2011

As expected. Would recommend to other people… Read Full Review

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“Unfortunately I do not think the quality of service...”

Written on: 02/03/2011

Unfortunately I do not think the quality of service and communication of the company is very good, and it lets down the company so that I will probably not purchase again, despite the fact that the goods themselves are of reasonable quality. I had two conflicting emails providing the wrong information… Read Full Review

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“I have purchased from Woolovers before - the range of...”

Written on: 02/03/2011

I have purchased from Woolovers before - the range of colours and styles is good especially when 'fashion' dictates to most retailers, for example it is refreshing to be able to buy 'blue' when 'pink' is in fashion. The delivery was faster than I expected and when I returned an item as the colour didn't suit me the refund was in my bank by return. The information provided on the website has improved and is now more detailed, sizing information is clearer. The prices are competitive… Read Full Review

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“Jumper is lovely and fit is as described on the...”

Written on: 02/03/2011

Jumper is lovely and fit is as described on the website. We also really appreciated the advice about washing and care given on the website… Read Full Review

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“ have used web site on numerous occassions and will...”

Written on: 02/03/2011

have used web site on numerous occassions and will continue to do so, excelent… Read Full Review

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“I ordered a product intended as a xmas present on 14...”

Written on: 02/03/2011

I ordered a product intended as a xmas present on 14 December and this did not arrive until Feb. In meantime i received updates telling me the stock was not available and when it was due in. This happened 3 times. I became very frustrated due to the wait. If I had been notified at the earliest time I could have ordered something else or shopped elsewhere. Instead, I ended up buying another present for xmas day and then gave the article to them in Feb as well due to the embarrassment of… Read Full Review

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“Good value jerseys but unfortunately having bought a...”

Written on: 02/03/2011

Good value jerseys but unfortunately having bought a few in the past, some have started to fall apart or bobble after not much use. I contacted customer services who were pretty indifferent, I then got a short email saying send them back and they would look at them, I have not bothered as I don't feel I will get a useful response. Given that I have stuck with Woolovers and not just given up buying from them I suppose a little more customer care and loyalty would have been nice. What it does… Read Full Review

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“Really pleased with purchase. It would be good if you...”

Written on: 02/03/2011

Really pleased with purchase. It would be good if you could 'mix and match' styles rather than only getting a special offer if you purchase two identical range items. I would probably have bought more items if this had been possible… Read Full Review

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“In Italy most of the jumpers that you find are made of...”

Written on: 02/03/2011

In Italy most of the jumpers that you find are made of acrylics or are very expensive cashmere ones. I was so glad to find your website. Now that I have received the jumpers that I ordered, I am so happy as the quality of your jumpers are as good as you let us know, I also saved a great deal of money. Keep on your good work and extend your colours and style to make me purchase more and more!!… Read Full Review

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“Both started to pill after a few days' wear. Would not...”

Written on: 02/03/2011

Both started to pill after a few days' wear. Would not recommend to friends… Read Full Review

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“I have bought numerous items through Woolovers both...”

Written on: 02/03/2011

I have bought numerous items through Woolovers both for my own use and for presents. In the event of any query, Customer Services has proved knowledgeable and helpful. Some items, given as presents, have needed changing. This has caused no problems.
I have every confidence in Woolovers and have recommended the firm to several friends… Read Full Review

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“Very pleased with quality of knitwear. Disappointed...”

Written on: 02/03/2011

Very pleased with quality of knitwear. Disappointed that one of the items, ordered as a Christmas present at the beginning of December, arrived in February, but I was kept informed of the delay… Read Full Review

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“little bit mumsy for me! I thought the polo neck...”

Written on: 02/03/2011

little bit mumsy for me! I thought the polo neck although cheap was not great quality & had no shape (that is why i returned it). The cardy is good - I wear it in a kitch way I guess! Good quality - little bit short but I like. Good returns of money back. Happy with service… Read Full Review

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“I was given a discount twice without asking, which...”

Written on: 02/03/2011

I was given a discount twice without asking, which makes the purchace proberbly the best value I have ever received from any company, and this was due to my fault in loggin back on after starting to order online.

At the moment I can't find anything more I want to buy, but it wo'nt be long before I do.

Regards

John Russell… Read Full Review

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“Very good service except slow getting items out...”

Written on: 02/03/2011

Very good service except slow getting items out compared to similarly dated orders with other companies… Read Full Review

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