Wool Overs Reviews - www.woolovers.com

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★★★★★
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“Very good service. Buying online is not that easy for...”

Written on: 15/04/2011

Very good service. Buying online is not that easy for older people, sizing, etc. and style as to whether it suits you. You cannot tell until you try on the garment at home… Read Full Review

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“I am very pleased with the cotton and silk product,...”

Written on: 12/04/2011

I am very pleased with the cotton and silk product, though I have to say previoue woollen items I bought have pilled almost immediately, which was disappointing… Read Full Review

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Karon2011's Comment

Written on: 13/04/2011

Dear Customer,
<br/>We are sorry to hear you have been disappointed with the pilling of your woollen garments. Sometimes knitwear does shed some fibres during initial wear. These fibres work their way to the surface of the garment and appear as small balls. Pilling occurs during initial wear in much the same way as a new wool carpet will release some fibres, these will naturally disappear during the washing and wearing process.
<br/>Wool Overs was founded by the current owners in 1989, and in recent years the brand has seen astonishing growth. We have built our brand organically, and growth has been primarily by word of mouth with minimal advertising. This growth model can only be achieved by offering excellent Customer Service and great products. However, we do not claim to never make mistakes when servicing 240,000 customers, but we always aim to do our best. If products are delivered late we send compensation, and if products are faulty we replace them.
<br/>Regards,
<br/>Mark Shenton
<br/>Director and Company Founder
<br/>

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“This was my second order from Woolovers, the goods...”

Written on: 12/04/2011

This was my second order from Woolovers, the goods arrived a week after ordering them. I would use Woolovers again, but there would have to be some new designs or colours. I've not washed any of my purchases yet, so I can't comment on that… Read Full Review

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“Overall very good prodcts and service. The sizes...”

Written on: 12/04/2011

Overall very good prodcts and service. The sizes varied between the 2 colours one was half a size bigger than the other even though they were both XL… Read Full Review

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“Excellent quality ,a good selection of styles but I...”

Written on: 12/04/2011 by Heather 47 (1 review written)

Excellent quality ,a good selection of styles but I find the sizing rather confusing.I have recommended you to several family members and have purchased some of your merino and cashmere items for my mother which she finds really stylish and comfortable.Plus they are easy to care for!Once on, you are loath to take it off!!All in all,you get agood idea of the style and how it will fit and look from the catalogue and the website but not how soft and cosy it will feel!… Read Full Review

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“I have ordered from woolovers.com a number of times;...”

Written on: 11/04/2011

I have ordered from woolovers.com a number of times; the only thing I find frustrating is the length of time it takes for dispatch and delivery. Other online retailers manage to do this much better than woolovers.com.

Customers do not mind waiting 5-7 days for a delivery if there is no charge. If I am paying for delivery, I would expect to receive my order within 1-3 working days… Read Full Review

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Karon2011's Comment

Written on: 13/04/2011

Dear Customer
<br/>We do not charge for goods until they are dispatched from our warehouse. We are very sorry and admit that due to unprecedented demand we have a lot of out of stock items. The good news is that we are NOT a scam fly by Night Company and production is back on track and we are steadily rebuilding our stocks.
<br/>Wool Overs was founded by the current owners in 1989, and in recent years the brand has seen astonishing growth. We have built our brand organically, and growth has been primarily by word of mouth with minimal advertising. This growth model can only be achieved by offering excellent Customer Service and great products. However, we do not claim to never make mistakes when servicing 240,000 customers, but we always aim to do our best. If products are delivered late we send compensation, and if products are faulty we replace them. Please do not be swayed by all the feedback you read about brands.
<br/>
<br/>
<br/>Best regards
<br/>
<br/>Mark Shenton
<br/>Director & Company Founder
<br/>

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“Classic design that will be suitable for office or...”

Written on: 11/04/2011

Classic design that will be suitable for office or casual and at a reasonable price for the quality. Nice choice of colours, so bought two at a discounted price. Generous sizing. I have not washed the garments yet so cannot comment on how they perform after washing… Read Full Review

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“I love your products, and would like to see more...”

Written on: 11/04/2011

I love your products, and would like to see more cotton knits.

Value for money, plus style.
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“Excellent quality and unbelievably good value. Many...”

Written on: 11/04/2011

Excellent quality and unbelievably good value. Many thanks… Read Full Review

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“Good choices, good quality, good value.”

Written on: 11/04/2011

Good choices, good quality, good value… Read Full Review

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“My order of 5 jumpers arrived a week after placing the...”

Written on: 11/04/2011

My order of 5 jumpers arrived a week after placing the order. I was very pleased with three of my jumpers but have returned the other two and asked for an exchange. The two returned were not such a good fit as the other three. I will use woolovers again. Love the quality and the range of colours and styles. The only criticism I would make is the length of time my order took to come… Read Full Review

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“The ladies cardigan has been returned as the colour...”

Written on: 11/04/2011

The ladies cardigan has been returned as the colour was not camel, or the same colour in the catalogue from which it ws chosen… Read Full Review

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“I am delighted with the service and the quality of the...”

Written on: 11/04/2011

I am delighted with the service and the quality of the goods. Thank you… Read Full Review

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“Very pleased with service, good value”

Written on: 11/04/2011

Very pleased with service, good value… Read Full Review

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“Good value for money styles we cannot get locally. I...”

Written on: 11/04/2011

Good value for money styles we cannot get locally. I have been looking for light weight practical cardigans for a good while and have found it very difficult locally to find anything which was not chunky bulky or to long to go under my coat. I recommend the styles on this sight to all my friends. Slightly longer than average delivery time though… Read Full Review

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“Nice products at reasonable prices.”

Written on: 11/04/2011

Nice products at reasonable prices… Read Full Review

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“I bought this Oxford cardigan for my Mum who is...”

Written on: 10/04/2011

I bought this Oxford cardigan for my Mum who is 89....but the medium sizing 14/16 is way too big....it fits me and I am a good 18/20......the lambswool is not so soft as I would have hoped, and it is very square cut in the picture I thought it would be more fitted.
I will return the item to Woolovers really because it is far too big......and order something different.
This is the first purchase that has not been true to size and I buy quite a lot from this company. I find that they are usually… Read Full Review

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Karon2011's Comment

Written on: 13/04/2011

Dear Customer
<br/>Please accept our sincere apologies for the problems you experienced with sizing. We pride ourselves on a first class service to all our customers but very rarely a garment can be mis-sized. A medium size in this garment would be suitable for a size 14/16. A free returns bag and label would have been sent to you but as you have already sent the parcel back a full refund of your postage costs will be issued.
<br/>Wool Overs was founded by the current owners in 1989, and in recent years the brand has seen astonishing growth. We have built our brand organically, and growth has been primarily by word of mouth with minimal advertising. This growth model can only be achieved by offering excellent Customer Service and great products. However, we do not claim to never make mistakes when servicing 240,000 customers, but we always aim to do our best. If products are delivered late we send compensation, and if products are faulty we replace them.
<br/>Best Regards,
<br/>Mark Shenton
<br/>Director and Company Founder
<br/>

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“fantastic web site; easy to navigate and good graphics....”

Written on: 10/04/2011 by hazelw (2 reviews written)

fantastic web site; easy to navigate and good graphics. I will definitely order again. I am so pleased that I have found a quality knitwear supplier at such suitable prices. No criticisms at all - I love everything about it!… Read Full Review

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“Regular customer - the family love your products”

Written on: 10/04/2011

Regular customer - the family love your products… Read Full Review

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“Brilliant jumpers for the price, though don't come up...”

Written on: 09/04/2011

Brilliant jumpers for the price, though don't come up quite as soft as when new!! Service and website very good… Read Full Review

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