Wool Overs Reviews - www.woolovers.com

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★★★★★
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“A very nice cardigan in a lovely colour and my wife is...”

Written on: 03/04/2011

A very nice cardigan in a lovely colour and my wife is delighted. The Cashmere and Merino mix is apparently very soft and pleasant to wear. The only slight concern is that the pretty flower shaped buttons are a very tight fit and we fear the button holes will not last very long as a result… Read Full Review

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“Superb jumpers, fantastic quality, great website,...”

Written on: 02/04/2011

Superb jumpers, fantastic quality, great website, although I would suggest that the sizing info is easier to find and understand. Should give chest size rather than S=8-10, M=12-14 as I haven't found this to be the case. Also, standard shipping is very slow and took over a week to arrive. Thank you… Read Full Review

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“Good product, good service. Have been a customer for...”

Written on: 02/04/2011

Good product, good service. Have been a customer for many years, and like to see British products produced locally… Read Full Review

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“Good quality knitwear at a reasonable price. I use...”

Written on: 02/04/2011

Good quality knitwear at a reasonable price. I use Woolovers frequentlly… Read Full Review

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“Nice comfortable jumper that fit well thanks to your...”

Written on: 02/04/2011

Nice comfortable jumper that fit well thanks to your measurement advice… Read Full Review

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“I just wish we could get the lambswool cardigans ......”

Written on: 02/04/2011

I just wish we could get the lambswool cardigans ... still waiting… Read Full Review

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“The aran jumper failed to materialise and so after...”

Written on: 31/03/2011

The aran jumper failed to materialise and so after some delay I asked fopr the order to be changed. This was done but the allternative still took some time reaching me.
The jumpers are superb and I now have more than I will need for some time… Read Full Review

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“I would like the ladies cardigans to come in a size...”

Written on: 31/03/2011

I would like the ladies cardigans to come in a size larger than XL, as I often find this size a little too close fitting. Otherwise excellent. I've asked for an exchange for the sweater, as I thought the pale blue colour was too cold… Read Full Review

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“Great product at a good price, delivered quickly and...”

Written on: 31/03/2011

Great product at a good price, delivered quickly and as bought as a gift, service was very much appreciated, so was the gift!
Sizing could be a little clearer, difficult to know what you're getting when buying online with S M L and XL… Read Full Review

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“Ilove the softness of these cardigans - you can really...”

Written on: 30/03/2011 by wombatfan (1 review written)

Ilove the softness of these cardigans - you can really feel the quality. I would like to see a larger range of colours. How about cornflower blue, coral pink, red, or turquoise. I would definitely buy again… Read Full Review

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“Excellent quality and value for money jumpers...”

Written on: 28/03/2011 by Ian Jarvis (1 review written)

Excellent quality and value for money jumpers delivered very promptly indeed. Ordered on day 1 evening, delivered on day 3 morning. This is excellent service by any standard - right up there with Amazon !… Read Full Review

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“Wife pleased with cardigan. Very fast delivery”

Written on: 28/03/2011

Wife pleased with cardigan. Very fast delivery… Read Full Review

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“I have ordered guernsey style jumpers twice from you...”

Written on: 28/03/2011

I have ordered guernsey style jumpers twice from you over the past 2 years and am very satisfied with the product - I will probably order again in the future… Read Full Review

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“The quality of the wool was good and the style...”

Written on: 27/03/2011

The quality of the wool was good and the style feminine and well fitting. The shade of pink was a bit 'duller' than I expected and surprisingly the first button I undid flew off! It was in facy quite a struggle to undo them… Read Full Review

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“Very good, item as expected and perfectly sized. ”

Written on: 27/03/2011

Very good, item as expected and perfectly sized… Read Full Review

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“Very nice cardigans. Look and feel smart as well as...”

Written on: 27/03/2011

Very nice cardigans. Look and feel smart as well as warm.I have bought from woolovers before and have never been disappointed. Good fast Service. thank you… Read Full Review

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“good quality, good price.”

Written on: 27/03/2011

good quality, good price… Read Full Review

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“I bought two garments - same style in different...”

Written on: 26/03/2011

I bought two garments - same style in different colours. The fit was accurate against the sizing chart and therefore a good fit. The quality is excellent and very good value for money. Colours were lovely. This was not my first purchase and I would certainly buy again… Read Full Review

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“Great service, very reliable and prompt. Excellent...”

Written on: 26/03/2011

Great service, very reliable and prompt. Excellent quality of goods… Read Full Review

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“I am of the opinion that the jumper we received had...”

Written on: 26/03/2011

I am of the opinion that the jumper we received had been sent out and not checked over before it was sent out again (to me in this instance).

The jumper was in a bad state of wear. The welt was torn in one place and snagged in another. It was to be a present for my husband and he was most disappointed.

I know that this is not your usual practice but quality assurance had not taken priority.

The description of the garment itself was fine.
We have now returned the item in the bag supplied… Read Full Review

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Karon2011's Comment

Written on: 04/04/2011

Good Morning,
<br/>Please accept our sincere apologies for receiving a faulty garment. We pride ourselves on a first class service to all our customers and this garment should never have been sent out to you. A free returns bag and label would have been sent to you and when the garment is received back here a full refund will be issued immediately.
<br/>Wool Overs was founded by the current owners in 1989, and in recent years the brand has seen astonishing growth. We have built our brand organically, and growth has been primarily by word of mouth with minimal advertising. This growth model can only be achieved by offering excellent Customer Service and great products. However, we do not claim to never make mistakes when servicing 240,000 customers, but we always aim to do our best. If products are delivered late we send compensation, and if products are faulty we replace them.
<br/>Best Regards,
<br/>Mark Shenton
<br/>Director and Company Founder

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