Wool Overs Reviews - www.woolovers.com

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★★★★★
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“I bought this Oxford cardigan for my Mum who is...”

Written on: 10/04/2011

I bought this Oxford cardigan for my Mum who is 89....but the medium sizing 14/16 is way too big....it fits me and I am a good 18/20......the lambswool is not so soft as I would have hoped, and it is very square cut in the picture I thought it would be more fitted.
I will return the item to Woolovers really because it is far too big......and order something different.
This is the first purchase that has not been true to size and I buy quite a lot from this company. I find that they are usually… Read Full Review

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Karon2011's Comment

Written on: 13/04/2011

Dear Customer
<br/>Please accept our sincere apologies for the problems you experienced with sizing. We pride ourselves on a first class service to all our customers but very rarely a garment can be mis-sized. A medium size in this garment would be suitable for a size 14/16. A free returns bag and label would have been sent to you but as you have already sent the parcel back a full refund of your postage costs will be issued.
<br/>Wool Overs was founded by the current owners in 1989, and in recent years the brand has seen astonishing growth. We have built our brand organically, and growth has been primarily by word of mouth with minimal advertising. This growth model can only be achieved by offering excellent Customer Service and great products. However, we do not claim to never make mistakes when servicing 240,000 customers, but we always aim to do our best. If products are delivered late we send compensation, and if products are faulty we replace them.
<br/>Best Regards,
<br/>Mark Shenton
<br/>Director and Company Founder
<br/>

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“fantastic web site; easy to navigate and good graphics....”

Written on: 10/04/2011 by hazelw (2 reviews written)

fantastic web site; easy to navigate and good graphics. I will definitely order again. I am so pleased that I have found a quality knitwear supplier at such suitable prices. No criticisms at all - I love everything about it!… Read Full Review

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“Regular customer - the family love your products”

Written on: 10/04/2011

Regular customer - the family love your products… Read Full Review

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“Brilliant jumpers for the price, though don't come up...”

Written on: 09/04/2011

Brilliant jumpers for the price, though don't come up quite as soft as when new!! Service and website very good… Read Full Review

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“Great to find jerseys that fit the smaller person! ...”

Written on: 09/04/2011

Great to find jerseys that fit the smaller person! Nice feeling fabrics - merino and cashmere mix. Giving the measurements for each garment is very helpful… Read Full Review

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“Quality of product very good, sizes correct and...”

Written on: 09/04/2011

Quality of product very good, sizes correct and product is very good value… Read Full Review

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“I have bought many items from Woolovers, and in the...”

Written on: 09/04/2011 by Elizabeth J (1 review written)

I have bought many items from Woolovers, and in the main found them to be excellent quality and the materials particularly comfortable to wear. I think your products are generally excellent value when compared with other comparable mail order companies. Styles change very little, though the colour ranges are great and I'm quite happy to have more of the same! My main frustration is that the sizing is very variable - yes, you do spell out the exact sizing for each garment - which is helpful, but… Read Full Review

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“Very good reliable friendly Company. Nice quality...”

Written on: 09/04/2011 by Margaret Pover (1 review written)

Very good reliable friendly Company. Nice quality reasonably priced products. Would strongly recommend, especially for their extensive range o lambswool clothes. Excellent speed of service, just occasionally a delay waiting for out-of -stock items, but generally nothing negative whatsoever to say about Woolovers. All the information I need is available on this site… Read Full Review

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“An easy website to use and the goods for sale are well...”

Written on: 09/04/2011

An easy website to use and the goods for sale are well displayed.
Their service is very good indeed and the sweaters etc very good quality.

Betty Brown… Read Full Review

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“The quality of the waistcoat is fabulous, feels gorgeous. ”

Written on: 09/04/2011

The quality of the waistcoat is fabulous, feels gorgeous… Read Full Review

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“excellent service, good quality, very pleased, will...”

Written on: 08/04/2011 by turbo6729 (1 review written)

excellent service, good quality, very pleased, will use again
Brian Malcolm, Stevenston, Ayrshire… Read Full Review

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“The jumper was exactly what I was looking for and at...”

Written on: 08/04/2011

The jumper was exactly what I was looking for and at what I thought was a reasonable price. Was slightly puzzled though that the tag on the jumper upon arrival said £22 and I paid £24. I received a reply after I e-mailed to inform you which just said that the jumper was £24 and always had been! I could send the tag to you if you wish as proof! I know it's only £2 but its the principle. Thanks for reading my rant!… Read Full Review

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“Having view your products at the Highland Game Fair,...”

Written on: 08/04/2011

Having view your products at the Highland Game Fair, and like the thing I bought last year, had no hesitation in ordering via the web site… Read Full Review

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“Excellent garment, good quality, delivery on time,...”

Written on: 08/04/2011

Excellent garment, good quality, delivery on time, Woolovers are good to deal with… Read Full Review

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“Brilliant Thank you. Lovely goods, Great value for...”

Written on: 08/04/2011

Brilliant Thank you. Lovely goods, Great value for lovely quality and superfast delivery/ Thank you… Read Full Review

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“I was a bit concerned that one of the tickets was very...”

Written on: 08/04/2011

I was a bit concerned that one of the tickets was very heavily fixed to the jumper and made a small hole when I took it off. I then had to darn this small hole. Please be careful where yhou please labels… Read Full Review

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“ ”

Written on: 08/04/2011



Nice company to do buisiness with very high standards.

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“I am delighted with the serivce of Woolvers - always...”

Written on: 04/04/2011

I am delighted with the serivce of Woolvers - always kept updated on progress, goods illustrated well on website and catalogue - also very good to mention sizing - I would have bought a larger size than required - quality excellent - delighted overall
There is nothing I did not like - one of the easiest sites I have used - as not very good when ordering on line, method of payment - I have no complaints whatosever… Read Full Review

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“Whilst I love the quality of their clothes. It's not...”

Written on: 04/04/2011 by Lgirly (2 reviews written)

Whilst I love the quality of their clothes. It's not worth the hassle when they arrive (eventually) 4 wekes late! My review on there clothes must stress that they are perfect quality, absolutely lovely to wear and probably the bes tI've ever bought but is it worth worrying over £60 of goods never arriving?

Definitely not! Think twice before you buy, you might end up in a similar boat to me… Read Full Review

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Karon2011's Response to Lgirly's Review

Written on: 04/04/2011

Dear Sir or Madam
<br/>
<br/>We do not charge for goods until they are dispatched from our warehouse. We are very sorry for the delay you incurred and admit that due to unprecedented demand we have had a lot of out of stock items. The good news is that we are NOT a scam fly by Night Company and production is back on track and we are steadily rebuilding our stocks.
<br/>Wool Overs was founded by the current owners in 1989, and in recent years the brand has seen astonishing growth. We have built our brand organically, and growth has been primarily by word of mouth with minimal advertising. This growth model can only be achieved by offering excellent Customer Service and great products. However, we do not claim to never make mistakes when servicing 240,000 customers, but we always aim to do our best. If products are delivered late we send compensation, and if products are faulty we replace them. Please do not be swayed by all the feedback you read about brands.
<br/>
<br/>Best regards
<br/>Mark Shenton
<br/>Director & Company Founder
<br/>

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“Good quality garments at a very good price and good...”

Written on: 04/04/2011 by roslynfraser (1 review written)

Good quality garments at a very good price and good service… Read Full Review

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