written by Tetburyman on 18/10/2021
Returned item and have been waiting nearly a month for refund. Shipping tracking confirms Woolovers received return. When I called to ask status, they tell me they have "unopened containers full of returns" sitting on their dock. Essentially, their response was a shoulder shrug of indifference. If you have to buy an item from this company, go through a 3rd party who isn't indifferent to their customers, Amazon or whoever.
written by Blakej on 10/01/2020
I have just received this garment. Tried it on. And haven’t taken it off the rest of the day ,!! It is a most beautiful colour. And absolutely perfect fit. Lovely and warm but not heavy. And really smart ! It is going to be perfect for nearly everything in the cold weather. Many thanks Woolover. We just need a few more beautiful colours. Jblake
written by LilyanaBriggs29 on 06/05/2017
I have purchased several sweaters and tops from WoolOvers. I love their colors and styles, but the manufacturing quality is TERRIBLE. They start to fall apart, develop holes, come unraveled, shortly after the 3 month warranty period. All you can do at that point is mend them yourself. I presume from this that the manufacturing is outsourced.
written by Lucy97200 on 10/02/2017
The sizes are quite inconsistent but the quality of the products are good. That being said, if you have a return you're in for a HUGE hassle. They don't read the exchange requests, take forever to do anything, do not seem to respond to emails for information until you've sent it at least 3 times -- my latest exchange is going on 3 months now.... I'm not so sure they're worth the trouble.
written by Tomasa220 on 27/09/2016
Sad to say my two jumpers have both gone bobbly despite the fact they are hardly worn and come off me and hung up as soon as I get home. Disappointing as they are nice and light to wear. Was really hoping to buy more but fear they will all go the same way. Mine have not been washed yet either!
written by Medinauo20 on 13/08/2016
Sent 2 cardigans back. Nothing wrong with them, just not me. Been trying to contact them for 2 days, every which way. IMPOSSIBLE to contact them... Will not shop again.
written by Perry163 on 08/06/2016
Excellent cardigan, as always. Easy to order, speedy delivery.
written by McKnightvc286 on 01/06/2016
I had to darn hole in front of sweater. I should have returned it but it was needed. Disappointed.
written by cjCooper37 on 29/05/2016
Always new and exciting styles and colours as well as being able to still buy old useful favourites for work wear. This jumper is a really useful smart/casual style, very pleased with my purchase
written by on 23/05/2016
I have bought jumpers from Woolovers for several years and always been satisfied until now. The jumper I purchased pilled significantly after 2 wearings which I have not experienced previously. We phoned to complain and have been sent a piller comb which has removed the bobbles.
written by KatelynnCook295 on 22/05/2016
The jumper is poorly made, and stretches way more then it should. The small is much more like a medium size. Very disappointed.
Written on: 23/05/2016
Good afternoon, We are sorry to hear that you are disappointed with your Wool Overs jumper. Please can we ask you to contact our friendly customer services team so that we can take a few more details from you. Regards, Wool Overs.
written by Piperk440 on 21/05/2016
A good price for an everyday sweater which is not too clingy and washed well.
written by on 21/05/2016
This cardigan was purchased for a present and the receiver was very pleased with it, have purchase from this company before and have always had a very good service and would recommend.
written by Rogers386 on 20/05/2016
Very happy with my purchases; cardigans are easy to wash, easy to wear and good value. There is always a great range of colours to choose from.
written by ThaddeusTucker on 20/05/2016
Easy to use website. Items as usual of high quality and so different to the high Street chains for choice and value.
written by Gabrielq1989 on 20/05/2016
Excellent quality, price and speedy delivery. Very pleased.
written by RogelioHolden on 20/05/2016
I have bought many items from Woolovers and they are all good quality. I am usually small but go for medium in the camis. Loved your curved hem cardigan although this is no longer available. A long sleeved version of that would be fantastic
written by uePerry1993 on 20/05/2016
Excellent value and great service, recipient was delighted with the gifts.
written by on 20/05/2016
I have wanted a plain dark blue Guernsey for the last six years, since I lost my old one, but I believed they were far too expensive to afford. Then a friend mentioned Woolovers and I was really thrilled to find exactly what I wanted at a very good price and some months later I remain absolutely delighted with the purchase. My only regret is the flood of unsolicited emails I now receive from the Woolovers marketing department - I already know to go to Woolovers whenever I want something wooly at a very good price. I may have to take the drastic step of pressing Unsubscribe! But thanks for selling me such a great jumper.
written by zmWright37 on 20/05/2016
Excellent quality with quick delivery. Need I say more?
Once we've checked over your question we will put it live on the site and our strong community of experts will hopefully give you some great answers that you find useful.
We will email you when the question is on the site
Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
As rated by our community of reviewers
Wooloversknitwear's Comment
Written on: 01/06/2016
Hello, It is very disappointing to hear that you have received a faulty garment. On the odd occasion this does happen we advise customers to contact our Customer Services team. Due to the fact that you needed your garment urgently we would normally have asked you to send a photo showing the fault. A replacement garment would then have been sent out to you. I apologise for the inconvenience caused and please do not hesitate to contact us should you wish to discuss this further. Regards, Woolovers.