Wool Overs - www.woolovers.com

Wool Overs - www.woolovers.com
★★★★★
4.6
96.0% of users recommend this
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Latest Reviews

“Terrible customer service”

★☆☆☆☆

written by Tetburyman on 18/10/2021

Returned item and have been waiting nearly a month for refund. Shipping tracking confirms Woolovers received return. When I called to ask status, they tell me they have "unopened containers full of returns" sitting on their dock. Essentially, their response was a shoulder shrug of indifference. If you have to buy an item from this company, go through a 3rd party who isn't indifferent to their customers, Amazon or whoever.

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“Thyme Marl Guernsey Pullover”

★★★★★

written by Blakej on 10/01/2020

I have just received this garment. Tried it on. And haven’t taken it off the rest of the day ,!! It is a most beautiful colour. And absolutely perfect fit. Lovely and warm but not heavy. And really smart ! It is going to be perfect for nearly everything in the cold weather. Many thanks Woolover. We just need a few more beautiful colours. Jblake

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“poor manufacturing”

★☆☆☆☆

written by LilyanaBriggs29 on 06/05/2017

I have purchased several sweaters and tops from WoolOvers. I love their colors and styles, but the manufacturing quality is TERRIBLE. They start to fall apart, develop holes, come unraveled, shortly after the 3 month warranty period. All you can do at that point is mend them yourself. I presume from this that the manufacturing is outsourced.

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“good products - awful service”

★★☆☆☆

written by Lucy97200 on 10/02/2017

The sizes are quite inconsistent but the quality of the products are good. That being said, if you have a return you're in for a HUGE hassle. They don't read the exchange requests, take forever to do anything, do not seem to respond to emails for information until you've sent it at least 3 times -- my latest exchange is going on 3 months now.... I'm not so sure they're worth the trouble.

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“Mine have gone bobbly”

★★☆☆☆

written by Tomasa220 on 27/09/2016

Sad to say my two jumpers have both gone bobbly despite the fact they are hardly worn and come off me and hung up as soon as I get home. Disappointing as they are nice and light to wear. Was really hoping to buy more but fear they will all go the same way. Mine have not been washed yet either!

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“POOR CUSTOMER SERVICES!”

★★☆☆☆

written by Medinauo20 on 13/08/2016

Sent 2 cardigans back. Nothing wrong with them, just not me. Been trying to contact them for 2 days, every which way. IMPOSSIBLE to contact them... Will not shop again.

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“Fair isle cardigan-wool.”

★★★★★

written by Perry163 on 08/06/2016

Excellent cardigan, as always. Easy to order, speedy delivery.

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“Cream Aaron jumper. ”

★★☆☆☆

written by McKnightvc286 on 01/06/2016

I had to darn hole in front of sweater. I should have returned it but it was needed. Disappointed.

Wooloversknitwear's Comment

Written on: 01/06/2016































































































































































Hello, It is very disappointing to hear that you have received a faulty garment. On the odd occasion this does happen we advise customers to contact our Customer Services team. Due to the fact that you needed your garment urgently we would normally have asked you to send a photo showing the fault. A replacement garment would then have been sent out to you. I apologise for the inconvenience caused and please do not hesitate to contact us should you wish to discuss this further. Regards, Woolovers.






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“Wonderful choice of styles and colours”

★★★★★

written by cjCooper37 on 29/05/2016

Always new and exciting styles and colours as well as being able to still buy old useful favourites for work wear. This jumper is a really useful smart/casual style, very pleased with my purchase

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“Quality of fabric not as previously purchased”

★★★☆☆

written by on 23/05/2016

I have bought jumpers from Woolovers for several years and always been satisfied until now. The jumper I purchased pilled significantly after 2 wearings which I have not experienced previously. We phoned to complain and have been sent a piller comb which has removed the bobbles.

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“The jumper is poorly made, and stretches way more then...”

★☆☆☆☆

written by KatelynnCook295 on 22/05/2016

The jumper is poorly made, and stretches way more then it should. The small is much more like a medium size. Very disappointed.

Wooloversknitwear's Comment

Written on: 23/05/2016

Good afternoon, We are sorry to hear that you are disappointed with your Wool Overs jumper. Please can we ask you to contact our friendly customer services team so that we can take a few more details from you. Regards, Wool Overs.

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“I'm satisfied with it”

★★★★★

written by Piperk440 on 21/05/2016

A good price for an everyday sweater which is not too clingy and washed well.

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“very good purchase”

★★★★★

written by on 21/05/2016

This cardigan was purchased for a present and the receiver was very pleased with it, have purchase from this company before and have always had a very good service and would recommend.

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“Pretty Good Quality”

★★★★☆

written by Rogers386 on 20/05/2016

Very happy with my purchases; cardigans are easy to wash, easy to wear and good value. There is always a great range of colours to choose from.

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“Great Products”

★★★★★

written by ThaddeusTucker on 20/05/2016

Easy to use website. Items as usual of high quality and so different to the high Street chains for choice and value.

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“Cardigans”

★★★★★

written by Gabrielq1989 on 20/05/2016

Excellent quality, price and speedy delivery. Very pleased.

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“Lovely quality woollens”

★★★★☆

written by RogelioHolden on 20/05/2016

I have bought many items from Woolovers and they are all good quality. I am usually small but go for medium in the camis. Loved your curved hem cardigan although this is no longer available. A long sleeved version of that would be fantastic

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“Gifts for a colleague - retiring”

★★★★★

written by uePerry1993 on 20/05/2016

Excellent value and great service, recipient was delighted with the gifts.

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“Brilliant product, great value for money, excellent...”

★★★★★

written by on 20/05/2016

I have wanted a plain dark blue Guernsey for the last six years, since I lost my old one, but I believed they were far too expensive to afford. Then a friend mentioned Woolovers and I was really thrilled to find exactly what I wanted at a very good price and some months later I remain absolutely delighted with the purchase. My only regret is the flood of unsolicited emails I now receive from the Woolovers marketing department - I already know to go to Woolovers whenever I want something wooly at a very good price. I may have to take the drastic step of pressing Unsubscribe! But thanks for selling me such a great jumper.

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“Never been disappointed”

★★★★★

written by zmWright37 on 20/05/2016

Excellent quality with quick delivery. Need I say more?

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Asked by Maisie1939 on 13th November 2015 Report this content
I bought a sweater from Woolovers on 16/09/15 and had it gift wrapped and sent to my daughter for Christmas. If it doesn't fit will they refund as it is several months?

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Answers (2)
Report this content Glennise Written on: 16/11/2015
They are extremely good with exchanges and refunds so I can't see this being a problem at all especially as it's a Christmas present.
Report this content SueRay Written on: 17/11/2015
Although I haven't bought anything from Woolovers quite that far in advance of Christmas - I have several times bought gifts from them for my mother and one was exchanged with no questions or quibbles after Christmas because it didn't fit. I think it must have been about 2-3 months after I bought it. I kept the original packaging and receipt just in case. I hope this is helpful.
Asked by MarinaMorley22 on 18th January 2015 Report this content
I have 10 or more of their lovely woollens, I have been very pleased with the quality and of the wash and wear, but the last cardigan bought for Christmas doesn't seem so good for a start it pilled after only one wear, I know this can be normal, so used their little gadget for removing. Then washed it by hand as I always do, but I'm afraid it has stretched quite a bit and is now too big, I would some help please?

Thanks for answering this question.

Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.

We will email your when your answer is on the site

Answers (7)
Report this content ahs1953 Written on: 19/01/2015
As with any knitted garment, after washing, it must be dried flat. If hung by, say, a coat-hanger, the weight of the moisture will cause stretching, particularly if made with a loose knit. Hopefully, if the item is washed again and dried flat, the fibres will tighten up again. Also, as advised by Woolovers, their garments are sized generously, so best to get the next size down than what you usually wear. Hope this helps.
Report this content gizmo456 Written on: 19/01/2015
I've had same problem with one sweater pilling but it has kept it's shape. The others I have are all fine, disappointing.
Report this content Maximillian Written on: 19/01/2015
I wash all my cardigans in net bags and find that they keep their shape well. My favourites are the silk and cotton long cardigans but I have all the colours in this more limited range now. I have had some 'bobbling' with some of the lambswool cardigans but it seems to relate to colour I.e. all the blues but not camel or cream. I note your comments about the pile comb and I must order one, thank you.
Report this content stickemup Written on: 19/01/2015
I bought a pullover in summer but did not wear it until winter. It quickly pilled, and even a gentle exploratory tug on a pill caused the stitches to unknit as if they were not locked. By this time 6 months had passed. I asked the MD for a refund but got neither refund nor even an acknowledgement of my observations. The motto "Buy cheap, buy twice" comes to mind and I shall never buy anything from Woolovers ago.
Report this content Ejrigby Written on: 20/01/2015
I think you should contact the supplier as they are very concerned when an item is not up to their usual standards and appreciate customers contacting them when they experience problems. I always wash my woollens on the wool wash in my washing machine and then dry indoors on a standard clothes drier with no problems. I do sometimes experience pilling but find when I iron the garment the problem is overcome. I have never used their 'de-fuzz' gadget.
Report this content SusanH67 Written on: 20/01/2015
If I were you I would contact the company. I have several items from them and they have all washed well. Give them a chance to rectify your problem.
Report this content ritaf Written on: 23/01/2015
Hi! I like woolovers garment and wash them by hand. But this summer there was very interesting experience. After vacation trip my favorite cashmere - merino charcoal hoody was pilled. I decided to make a machine wash but with wool program and recommended temperature and detergent. I was really amazed when after machine wash it looked like pilling disappeared! Nothing can say about their gadget - I don't have it.
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