Buy A Car Reviews - www.buyacar.co.uk

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★★★★☆
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★☆☆☆☆

“Worse than terrible........ lied to and sworn at by...”

Written on: 28/11/2011 by JBearman (1 review written)

I am not exaggerating when I say I have just had the worst customer service ever, if you could even call it a service. I dont normally write reviews but I think others should know how appalling Buyacar is! I was a little sceptical before Id placed my order as I had read some rather mixed reviews and was a little concerned about the quoted lead times which was the main gripe in most of the bad reviews. I decided to not use my better judgement an ordered a Landrover Discovery 4 at the start of… Read Full Review

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Matiz0008's Response to JBearman's Review

Written on: 22/12/2011

Thanks for the review. I was planning to place an order this weekend and now dropped. Let them know that there is one more customer lost because your terrible experience!!

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★★★★☆

“Happy Enough”

Written on: 22/11/2011 by Rob_0 (1 review written)

Just collected our new Citroen Picasso, overall very happy. Local dealer could not get within £2K of price and didn't understand how they can do it! But they can! You just need to apply some common-sense about who they are and how they work. With a price saving of this you have to be prepared to be flexible on delivery; you’re not going to be top of the queue when you are saving 20% over main dealer customers. Pay your deposit on credit card to have some safety, chase for an on-line delivery… Read Full Review

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★☆☆☆☆

“Bad Customer Service”

Written on: 20/11/2011 by Jack_sim (1 review written)

I ordered a new Freelander 2 from Buyacar.co.uk on 1st July 2011 and paid a deposit of £1000. I was given a provisional delivery date of early October 2011. The site stated that if your delivery date did not change then things were going as expected. Accordingly when the date changed to mid October shortly afterwards and then did not alter I decided that by the end of September it would be OK to sell my current vehicle, which I did. When asking whether an actual date for delivery was known I… Read Full Review

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★☆☆☆☆

“Avoid like the plague”

Written on: 18/11/2011 by RichH6109 (2 reviews written)

Buyacar cancelled all customer orders for Land Rovers despite several customers waiting 6 months to 1 year for supply of the vehicle. Customer service is woeful and slovenly and any bad news is supplied by cowardly e-mail shortly before closing time on a Friday. If there is a small lead time on your vehicle then they are probably OK but for all other cars there is always potential for dealership issues during your order. Use their price to negotiate with your local dealer but I urge you to… Read Full Review

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★★★★★

“Mondeo Purchase”

Written on: 09/11/2011 by WilliamOLeary (1 review written)

On 14th June, I ordered a Mondeo Titanium X Powershift with a number of additional options, including the Premium X Pack and Touchscreen Nav System. Because of the options, it had to be a factory build which was completely understandable. Due to an issue with supply to Ford of the Powershift, I was informed that the delivery date would be expected early September. Again, not a major issue for me as I was happy waiting for the 61 plate. I was kept up to speed on build progress throughout, and a… Read Full Review

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Henrymc's Response to WilliamOLeary's Review

Written on: 11/11/2011

Hi William.
I would like to say i wish i was you, as i also purchased a car from buyacar but not receive the efficient and professional service you seemed to have. i was not informed when my factory ordered Mercedes was set back by 1 month for some reason. i just do not see how they can be so different between customers?
would anyone recommend someone for the future?

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★★★★★

“Review of BuyACar”

Written on: 27/10/2011 by JAHSOH (1 review written)

I ordered a 1.2 TCe Renault Clio Dynamique 5 Door in mid July 2011. Delivery was estimated at approximately 12 weeks, which was as expected as I had added a number of factory options. The process was simple and smooth, I configured the car to my specification and was then sent a quote, at which point I paid my deposit and the order was placed. I was kept up to date regularly with the estimated delivery date. When the car was ready for delivery, I receieved my final invoice and delivery was… Read Full Review

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★★★★☆

“Go for it!”

Written on: 27/10/2011 by bristoca (1 review written)

Bought Peugeot Partner Van early October, 1st experience of parting with so much money over the net was a bit stressful, but having done it I would certainly do it next time. Website fantastic as was the price. All the guys very professional and easy to deal with… Read Full Review

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★★★★★

“Very efficient and great saving on a new car”

Written on: 24/09/2011

I have just received a new Kia Sportage KX3 AWD 2.0 diesel this week, saving around £3700 pounds off the list price. The whole experience with Buyacar has been very good-simple to order the vehicle on line,efficient customer service and the vehicle was delivered 2 months ahead of the initial estimated delivery date. I am really pleased with the car so far.We shall be looking to change our other vehicle in a couple of years time and I shall certainly have another look at Buyacar then… Read Full Review

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★★★★☆

“A very happy man”

Written on: 12/09/2011 by Kenthomas (1 review written)

I have use Buy a Car twice and each time I have been very happy with the service I have received. The discount I got off my new car, A Ford Focus Titanium, was excellent. Buy a Car ensured that my car was delivered to me on the agreed date, and the whole process went very smoothly. I would have no hesitation in using Buy a Car again in the future or recommending it to a friend… Read Full Review

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★★★★★

“A pleasure from start to finish”

Written on: 08/09/2011

A purchase of 1000's of pounds is a daunting prospect and performing that transaction over the internet could be worse still. Thankfully through BuyACar my fears were worthless. From the initial inquiry to delivery, I have found the BuyACar team and process faultless. I made a huge saving on our chosen vehicle (even when the vehicle in question was so popular the manufacturer was having trouble keeping up with demand) and our part-exchange price was reasonable (well, I'm not going to say it… Read Full Review

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★★★★★

“A very happy customer of Buy A Car!”

Written on: 06/09/2011 by jayjay68 (1 review written)

I saved over £5000 on my new car with buyacar.co.uk including options, which is fantastic on its own, but when you add in the excellent customer service you get from the buy a car team, keeping you up-to-date throughout the process, sticking to the price quoted, getting the car delivered on time and to the correct spec and the follow up call after delivery, this marks them out as the number one internet new car dealer in my opinion! I am a very happy customer, who would definately use them… Read Full Review

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★★★★★

“Great car, savings and service - Mercedes Benz A CDI 160”

Written on: 05/09/2011

Although I was very nervous at buying a car online, savings of over £3000 and reviews that seemed to say that Buyacar was a legitimate, honest company encouraged me to buy my new Mercedes Benz A Class car from BuyaCar.com. Throughout they were very helpful, answering questions about various options such as the storage package, and sorting out delivery for the beginning of September even though it was actually available early August. Buying a car online also meant that I had time to think… Read Full Review

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★★★★★

“Excellent value, good service & well done”

Written on: 25/08/2011 by Murugiah (1 review written)

I found BuyaCar through Google. I was initially apprehensive of buying a Mercedes via a website. The car was a factory order with personal specifications. BuyaCar handled the transaction very well, communication was good, and the car was delivered as per the initial target date. When I picked up the car from BuyaCar at Chiswick the handover was good and Owen who I dealt with was courteous and efficient. Well done Buy A Car. With their pricing policy it was about £3,000 cheaper than the… Read Full Review

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★★★★★

“Buy A Car - Definitely ”

Written on: 10/08/2011 by fredgrace (1 review written)

I found Buy A Car through Google, what a find. The Peugeot 5008 model I wanted was more than £4000 less than list so I placed my order. Buy A Car handled the transaction very well, communication was good, the only problem was that it was a factory order and delays were the order of the day. When it finally arrived it was clean, the delivery driver courteous and efficient. Well done Buy A Car. With their pricing policy it would be daft not to try them… Read Full Review

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★★★★★

“Buyacar - Landrover Freelander 2”

Written on: 05/08/2011

sourced my new car from buyacar, as they were cheapest on the net. I had a few concerns, because I was wary of being unable to see the car before collection. No problems with buyacar whatsoever. No hanging on the phone for a call centre reply, and always as helpful as possible, especially Owen, who even managed to arrange a more local delivery at no extra cost! Car took longer to arrive than originally planned, but this was due to a factory order, and not the responsibility of… Read Full Review

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★★★★★

“simply the best”

Written on: 28/07/2011

I sold my Audi car with Buy a Car last week. had never done anything thing with the internet company before so i was a bit nervous. the sale manager… Read Full Review

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★☆☆☆☆

“Kia Sportage problems”

Written on: 22/07/2011 by ChelseaBoy62 (1 review written)

Back in Feb I placed an order with Buyacar for a Sportage with my car as part ex. I was orinally given a date of early May but I was aware there were issues with Kia's supply so I wasn't suprised when the delivery date was put back to firstly late May, followed by Early/Late June followed by early/late July.(Updates were instigated by me on each occasion and not done automatically as stated) When eventually I was informed of a delivery date of 20th July and in preparation I changed my insurance… Read Full Review

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Guest's Response to ChelseaBoy62's Review

Written on: 03/08/2011

where is the rest of it?

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★★★★☆

“Go for it”

Written on: 13/07/2011 by ashstar (1 review written)

Just bought a brand new Kia Sportage.Like other reviewers, was initialy very skeptical. How could a company sell cars so cheap? However I am pleased to say, there is no catch at all. I paid my deposit and got my car within 11 weeks! All the dealers had given me a lead time of a minimum of at least 16 weeks, not to say my car also costed £3k cheaper! Excellent cust service, though you may have to take the onus and chase them at times, however I didn't mind that seeing the savings I was… Read Full Review

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★★★★★

“Buying Online from Buyacar - Highly Recommended !”

Written on: 05/07/2011 by cadman748 (1 review written)

My brother used Buyacar to order a Hyundai ix35 at a great saving on dealer prices. His purchase and delivery went without a hitch, so i decided to order a Kia sportage from Buyacar myself. I saved nearly £4000 using Buyacar for my new Kia. I can say that i received excellent service from day 1, Better than most garage dealers ive used in the past for new vehicles. You are kept informed at all times by email of the progress of your purchase & delivery timetable. Payments of deposit and… Read Full Review

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★★★★★

“Smooth purchase”

Written on: 30/06/2011 by hmass01 (1 review written)

I ordered a Mercedes A Class Apr 2011, quoted 8-10 weeks, car delivered after 9.5 weeks. I was very nervous about ordering such a large item over the web, however service and price excellent. Delivery excellent and well informed from personable driver. Even got a follow up customer service call the day after delivery to check everything was OK. The only thing they could improve the service is to give unprompted updates on the progress of the order over the weeks. Otherwise very happy… Read Full Review

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