Buy A Car Reviews - www.buyacar.co.uk

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★★★★☆
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★★★★★

“Great customer service”

Written on: 28/03/2015 by AlfredHensley (1 review written)

Although worried about ordering such a high cost item on line the process was uncomplicated and the customer service excellent. The original car I wanted was already sold but another was found immediately and offered at the same price for a higher value car. The small problems when it was delivered were rectified at our local dealer and the assistance from Buy a Car outstanding. I am delighted with the car, the finance deal and the speed at which it was all delivered. Any questions were… Read Full Review

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★★★★★

“What a delightful experience”

Written on: 26/03/2015 by NormanandJ (1 review written)

I have bought several cars through brokers over the decades. The experience with Buyacar and their Mercedes dealer was simple. I live in Belfast therefore there was the logistical problem of getting me to my son's address in Walton, where the car was to be delivered. I had test driven the car at my main Mercredes dealer but their delivery date was mid April, whereas Buyacar promised early March. Also, the price was also several thousand less than the main dealer. I had no worries as Buyacar… Read Full Review

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★☆☆☆☆

“AVOID AT ALL COST!”

Written on: 26/03/2015 by Fabian36 (1 review written)

I ordered a new X3 in September 2014, and was initially told delivery would be late January 2015. This was later changed to late April 2015, and then to late July 2015. The final blow came in March 2015, when I was told that the order was cancelled by BMW; although BuyACar guaranteed that delivery would be happening in late July. There was no form of goodwill or compensation for messing up the order. If you want to be utterly disappointed, then you should order from this company. Otherwise, do… Read Full Review

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★☆☆☆☆

“Be very careful”

Written on: 23/03/2015 by CynicalMark (1 review written)

I gave Buyacar my deposit in September 2014 for a "factory ordered" car with a delivery time of 8 to 10 weeks. Now in week 29 there is still no car. They have offered to give me the deposit back but I have issued legal proceedings against the company. Their quote to me was £1200 cheaper than my local dealer so I am sueing them for the £1200… Read Full Review

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0011728's Response to CynicalMark's Review

Written on: 30/03/2015

Good luck with the case. They will most likely offer to guarantee to supply the order rather than go to court. Was in a similar situation and took 3 orders and 18 months to sort eventualy after commencing legal action - the savings on the order more than made this worthwhile for my case as I saved narly £8k.

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Buyacar.co.uk's Response to CynicalMark's Review

Written on: 22/04/2015

From Buyacar.co.uk: -
We are frustrated at receiving this review, having gone to enormous lengths to supply this customer with their car following the dissolution of the company through whom the car was ordered. All orders which are described as factory ordered are placed; we could not operate in any other fashion. Also, we would always do all we could to satisfy an order rather than return a deposit, even when confronted with difficulties. In fact we offered either to return the deposit or supply the car through an alternative dealer, which is how the order was resolved. We do of course acknowledge that the customer waited longer to receive their car than either they or we would have liked, and consequently this created a great deal of mistrust, despite our best efforts to inform our customer of the reasons for the delay. However, we would contend that cases such as this are extremely few and far between, and the most important point is that the customer is now happy with their new car.

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★★★★☆

“Very pleased with the service!”

Written on: 20/03/2015 by amandajaffa (1 review written)

Buying a used car on-line was a new concept to me but I was so pleased with the ease of the system. I would 100% use buyacar again whether it was for another used car or a new one. The sales team kept me informed throughout the process and from start to finish it took just over two weeks to receive my car from the north of England to NW London. I am a very happy customer!… Read Full Review

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★★★☆☆

“Easy to safe money on new car”

Written on: 19/03/2015

I liked the ease of getting a full quote for the new car, I didn't like having to chase for delivery date several times when they could have kept me informed. I really would like to pass on my thanks to the delivery driver who delivered the new car on a trailer, he rang when he was 30 minutes away and said if I had a problem with the timing he would arrive later, he was extremely polite and helpful wanting to show me round the car and controls well done. One thing that new buyers should watch… Read Full Review

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★★★☆☆

“New car good, after Sales support poor”

Written on: 18/02/2015 by Bogtrotter18 (1 review written)

We were pleased with the car we ordered, but the perception we have after the purchase is of a company that is less interested after the car is purchased. Specifically, it took 7 weeks to get the V5C document, and then only after I had chased Buyacar 3 times. An additional qeury re servicing has never been answered even after furthur chasing. In summary, the savings would have to be significant to overcome my concerns on the after sales part. I have given a rating of 3 here. If the after… Read Full Review

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Busterdan's Response to Bogtrotter18's Review

Written on: 23/02/2015

Having received your V5C are you shown as the first owner/keep as promised by Buyacar?

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Bogtrotter18's reply to Busterdan's Comment

Written on: 23/02/2015

Yes, no problem with the V5C

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Busterdan's reply to Bogtrotter18's Comment

Written on: 15/03/2015

Yeah I've received mine now too

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Busterdan's reply to Bogtrotter18's Comment

Written on: 15/03/2015

Yeah I've received mine now too

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★★★★☆

“Easy and No Problems”

Written on: 15/02/2015 by smythy69 (1 review written)

We were quite dubious of buying a car on-line, without seeing or driving it first, and handing over so much money to a faceless web page. However, after conducting a search of Buy A Car and reading the reviews on this page we decided that we would give it a go. We searched for the car we wanted and found one that matched our requirements and at a good price (used car, not new). The car was coming from a dealer and we were happy in the knowledge that it would have received a dealership check… Read Full Review

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★★★★★

“So happy! ”

Written on: 13/02/2015

I love my new car and was so happy with the service. Was delivered to my door with no problems at all very happy and my 2 year old loves it. I would recommend this to everyone. I liked that they searched for the best car for my needs and budget And all my requests… Read Full Review

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★★★★★

“love my new car...”

Written on: 13/02/2015 by 54liberty53 (1 review written)

So pleased with my car,delivered to front door and less money then from our local dealer,cant be bad.Well done to all… Read Full Review

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★★★★★

“Zoom Zoom Zoom”

Written on: 12/02/2015 by Murphy-Altwo493 (1 review written)

The whole process from purchasing the car to the delivery was very pleasant. There were no major issues everything ran smoothly, the only issue I had was that due to the Christmas holidays approaching it did delay the delivery of my car. For future customers, please provide regular feed back on delivery status if there is a seasonal holiday approaching that may interfere with the delivery. Many thanks Rishna… Read Full Review

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★★★★★

“Excellent”

Written on: 11/02/2015 by AndresGill (1 review written)

I am extastic with my purchase from Buyacar. 1. Car brought a much better price than any Dealer offered me. 2. Customer Service was brillant throughout,kept informed, and very helpful with any worries or queries. 3. Delivery promised in two weeks, and it was delivered to my home on time. The Driver called the day prior to delivery to give me a estimated time of arrival, called again 30minutes before he arrived so the car was delivered nice and early and on time. … Read Full Review

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★★★★★

“Too good to be true - Not this time”

Written on: 11/02/2015 by DamianMcGrath (1 review written)

I tried buying a new car direct from a Ford dealer but they kept pushing the finance and lease packages. Found Buyacar much cheaper and easier to deal with. I was nervous about spending this much money with an on-line company but it worked out very well. Marta was awesome, she went out of her way to sort out an insurance problem not of her making. I will definitely be using them again… Read Full Review

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★★★★★

“Easy”

Written on: 10/02/2015 by Gilbert02 (1 review written)

Was very simple to buy a brand new car, it's like ordering any thing else online. I don't like it when I go to the car dealer and they telling me to get this car or buy this accessory etc. From my BED I had time to browse what I wanted and not be pressured into anything and now enjoying a brand new car delivered to my door… Read Full Review

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★★★★★

“ford b max”

Written on: 07/02/2015 by qoRalston117 (1 review written)

car ford b max march 2014. very good service. saving 4 grand on dealership price car driven to my door. no problems will buy again great team. tel ipswich… Read Full Review

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★★★★★

“Great service ”

Written on: 05/02/2015 by ckMuir454 (1 review written)

I decided to order my Hyundai i10 from buyacar everything went as expected and the service and communication was great date was put back but when I received it it was as expected and I was glad I had chosen Buyacar Great service… Read Full Review

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★★★★☆

“good experience”

Written on: 01/02/2015 by Aliso (1 review written)

great experience - great car. Ordered 2nd hand mini delivered within 2 weeks. Had a little trouble with website as I couldn't log in which caused a little worry over authenticity of deal. However needn't have worried - email and speaking directly to staff worked fine. Really pleased with the car - log book etc now with me. Would definitely do this again. Better than spending hours in a car showroom… Read Full Review

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★★★★★

“Trustworthy - No Sales Pitch”

Written on: 29/01/2015 by IanHardy (1 review written)

Having looked for a car for a while now I had found a car that I loved on buyacar.co.uk and emmediately agreed to purchase it. Unfortunately when the car was going to be purchased on my behalf it was already sold just that day. My contacts endeavoured to find me a replacement car within 24hrs. One person contacted me the very next morning! As my desired car had a few extras that I didn't want to do without, it made finding my car even harder but I am happy to say that she found me a brand new… Read Full Review

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★★★★☆

“Very Good Service and Savings.”

Written on: 23/01/2015 by Meredith390 (1 review written)

I have bought two cars with buyacar. The first was a Nissan qashqai 1.6 dci Tekna in 2012, and a seat Ibiza ST Fr 1.4 ACT in 2014 when my circumstances changed. The discounts and services were very good on the purchases… Read Full Review

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★★★★★

“Very happy with my car and great price!”

Written on: 17/01/2015 by remil (1 review written)

I had used Buyacar 7 years ago to buy a new Fiesta and part-exchange,and had been a very satisfied customer then. This time I was looking for a used Hyundai i10, initially I was disappointed, as the car I paid a deposit on, turned out to be unavailable, as they hadn't updated their website. However, I soon got an e-mail and phonecall from the manager, who took my requirements and quickly sourced a similar car at a very good price, within about an hour!I am very happy with the car, which arrived… Read Full Review

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