Self Trade Reviews - www.selftrade.co.uk

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★☆☆☆☆
1.2 / 5
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★☆☆☆☆

“New Website Caused ISA Nightmare 2013”

Written on: 08/04/2013

Have been a Seltrade customer for 5 years and had set up separate accounts soley for ISA share investment. Went in on Friday and today to use my ISA allowances for last and current year for both my wife and I only to discover that due to very poor clarity on the website that I have put money in to and bought shares in a Dealing account and not my ISA account!!!! I had originally set up these accounts as ISA accounts only, but now there is a dealing account included which is the first stop… Read Full Review

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★☆☆☆☆

“Poor Customer Service”

Written on: 15/03/2013

I have a number of Brokers and can quite honestly say the customer service of Selftrade is some of the worst I have ever experienced. They do not respond back to queries. They seem to have very little knowledge of the Stock Market and fail to meet the needs of there customers… Read Full Review

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★☆☆☆☆

“New website abysmal”

Written on: 15/03/2013

Been with self trade from co direct days and never had any concerns until new website introduced. Major backwards step, have contacted them many times about concerns but zero action taken on their behalf. Moving my entire portfolio. Do not use this company their online support and presence really is incredibly poor now whereas the old site was excellent by comparison… Read Full Review

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★☆☆☆☆

“Avoid this company at all costs. ”

Written on: 11/03/2013

Website is terrible. I recently called up to buy 10k of US stock. The phone was answered by a 'dealer' who didnt have a clue, kept asking stupid questions. In the end i asked if she was really a dealer and she admitted she was a trainee, i asked for a proper dealer or a manager and she was the only one answering the phones, this was 2pm in the afternoon ffs… Read Full Review

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★☆☆☆☆

“Website”

Written on: 02/03/2013 by jhoncampbell (1 review written)

I was highly impressed with Selftrade up until the 3 months ago. Then they decided to improve, now, they are a nightmare. The part of Selftrade that is appropiate is SELF, you are on your own with this outfit. I am out. Avoid… Read Full Review

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★☆☆☆☆

“Don't trust them”

Written on: 04/02/2013 by Jjj1001 (1 review written)

Terrible company. Website is terrible, customer service is awful. Recently I phoned up to buy £10,000 of a us company, Merk, the 'dealer' kept firing a reference code asking me if I 'wanted to deal' . I kept saying, what is the company name and symbol. In the end the dealer admitted she wasn't a dealer, was just a trainee and no one else was available to take my call. The website is a mess and they cannot explain why I have old positions showing that I no longer hold. They say no charges… Read Full Review

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★☆☆☆☆

“Selftrade: Twilight of the Gods and a Disappointed Virgin”

Written on: 31/01/2013

I joined Selftrade in Jan '09 as an on-line trading virgin. Within 2 days I was up and running and could navigate with ease the wealth of detailed graphical and tabular data, world stock markets, news, national and international perspectives, company and stock analysis and, of course, trade shares. I liked the Selftrade set-up so much that I recommended it to 4 friends. HOWEVER, the simple original pricing structure changed and went up...and up...and up. Much, much worse, on 3.12.12… Read Full Review

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Lautbry's Comment

Written on: 29/03/2013

interactive brokers is the best

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★☆☆☆☆

“New website Sloow ”

Written on: 30/01/2013

Been with Selftrade over 5 years, its been fine unitl the new website was launched or should i say beta tested on us poor souls.. Please take not Selftrade there are lots of brokers out there willing to sign up your disgruntled customers. Please get this website working better like the old one did or I am out of here..In this day of customer experience social sharing on websites like this you must take note of your customers Whoever sold you this new slow ..zzz website - get your money back...!… Read Full Review

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★☆☆☆☆

“Had enough”

Written on: 25/01/2013

Been with them for over 10 years and like others I agree they have become exponentially worse over the last few years. The immensely rubbish new website is the final straw. I'm out. Dont come in is my advice… Read Full Review

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★☆☆☆☆

“Abysmal website experience”

Written on: 21/01/2013

Since they changed their website recently, I have had nothing but problems. Very awkward and confusing to use and customer services are incapable of providing solutions. Now in process of moving my account to another provider… Read Full Review

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★☆☆☆☆

“Consistently poor service”

Written on: 28/12/2012

I've held an account with Selftrade for seven or eight years, since it was SquareGain. I've had nothing but problems with them. Among other things, I had to chase them for nine months for the proceeds of some shares that were sold, and they did nothinguntil I got the Financial Ombudsman onto it. I have constant problems with their website - being locked out because I'm not using it frequently enough, my PIN not being recognised even though I know for certain that it's the right PIN, etc. I… Read Full Review

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★☆☆☆☆

“slow transfer”

Written on: 08/10/2012 by tiredandweary88 (1 review written)

They've had my initial start up funds for 5 days now and are saying that a cheque takes 5 days to clear which they know is a lie don't bother with this shonky outfit… Read Full Review

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★☆☆☆☆

“RIP OFF MERCHANTS”

Written on: 24/09/2012

Selftrade are the worst company to deal with. Unless you have time to log in everyday and check their secure messages its a waste of time as they haven't learned how to send emails yet! I apparently owed them a "management" fee which I wasn't aware of as I hadn't logged in recently to check for messages, guess what they did to get their management fee, sold some shares I was holding without asking or telling me. I think its an absolutely disgusting thing to do. Don't trust them with a penny… Read Full Review

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★★★★☆

“Excellent company”

Written on: 09/08/2012

I have been a customer with Selftrade since they were ComDirct and I have no complaints. They provide an excellent service for my stocks and shares ISA; they keep me well informed; trading is easy; customer services are always happy to explain things to me as a relative novice; their site is easy to navigate compared to other sites I also use. I do not usually write reviews but feel Selftrade are being unfairly critisised; my views are completely independant and I do not have any connection with… Read Full Review

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★☆☆☆☆

“Progressively Worse”

Written on: 26/06/2012

I've been using Selftrade for a decade, since they were ComDirect, and they were excellent, cost effective and helpful. That has changed in the last few years as they have introduced different management fees, annual or inactivity fees which seek to maximise profit if you aren't on their website constantly trading. Their website is one of the worst I've ever used, not user friendly and difficult to navigate but generally the worse thing is penalising users for nt being day traders. … Read Full Review

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★★★★☆

“Works Fine For Me ”

Written on: 08/06/2012

I have been trading through self trade since 2009 and even when they introduced a fee I was sent a letter saying I did not need to pay the fee on my trading account. had no problems at all. Good service both online and customer service. … Read Full Review

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★☆☆☆☆

“Selftrade promised Amazon voucher for ISA but still...”

Written on: 05/06/2012

I've been a Selftrade customer for many years and they seem to be getting progressively worse. For example, they don't allow customers to enroll in company dividend reinvestment schemes- while Selftrade does offer a dividend reinvestment function at £1.50 per transaction - it is restriced only to UK FTSE shares. Overwhelmingly disappointing. The customer services staff are extremely rude too. Just seems like an all round unprofessional outfit - for example, they advertised a £15 amazon… Read Full Review

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★☆☆☆☆

“AVOID”

Written on: 17/05/2012 by BADCHOICE (1 review written)

THIS IS A RIP OFF COMPANY WHO INDUCE YOU IN WITH NO FEES THEN APPLY THEM LATER AND RIP YOU OFF. I INSTRUCTED THEM TO CLOSE MY BANK ACCOUNTWITH THEM AND SEND ME MY MONEY, THEY NEVER DID THIS AND THE FSA SEEM TO THINK THEY ARE OK TO DO THIS. THERE ARE LOTS OF OTHER COMPANIES THAT OFFER FAR BETTER TERMS AND SERVICE, SO YOU HAVE TO ASK WHY WOULD YOU WANT TO USE SELFTRADE… Read Full Review

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★☆☆☆☆

“Sky High fees and management Fees!”

Written on: 01/05/2012

Kind of annoyed with the somewhat suspect attitude of this company, the usual shlock of not informing anyone of the charges that are about to come falling down upon your head I don't even normally bother writing reviews but I'm so annoyed with the overzealous management fee which, yes I knew did exist and yes it was partly my fault for letting it go to the back of my mind. But I had signed up along time ago, then the stealth charges come into to play. I would of been happy if they kept me in… Read Full Review

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★☆☆☆☆

“Impossible to deal with”

Written on: 04/04/2012

Attempted to add over £10,000 to my shares ISA today, authorised by my bank, told by Self Trade, I cannot do it because the address on my share account is different even though I moved 4 years ago and credited my ISA last year with my current address. They would not accommodate me in any other way so that I could get the money into my account before the deadline and change my address afterwards even though I passed all the security checks and offered to transfer there and then through debit… Read Full Review

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