Written on: 08/11/2010
I had my elderly Mum with us,we had to queue for a table,despite plenty being available,very slow service,due to vast range of cofees avaiable,very pleasant staff,but harassed,asked to speak to manager Ayde,he was manning dishwasher ,no staff,very pleasant man,felt sorry for him and his team,will need to change before i go back (read more)
Written on: 22/09/2010 by meg jolliffe (1 review written)
As many others have said , the wait to be served , much too long .Three people seemed to be involved with my ordered two coffees with a pack of biscuits .
On 'finding' a table - which was very dirty as well as uncleared no room to put down our tray .
I saw two ladies 'dealing' with trays at a tray station , I went to them and asked please could they come and clear our table . The retort was " we are getting around as fast as we can, we are very short staffed " suggesting they would get... (read more)
Written on: 26/08/2010 by Christine Ann McCann (1 review written)
This is a small cafe which is extremely busy, particularly on weekdays during the lunch hours. The service is very poor, expect to be at least 15 minutes at the counter before you get your order. The tables are very rarely cleared. I met 3 friends in there last Thursday, we had to clear 2 tables ourselves and the dirty crockery was left on the allotted table during the whole of our time there. For a self service cafe M&S is not cheap. I do expect to be able to sit at a clean table. I have... (read more)
Written on: 24/08/2010
Staff in this store have been so helpful, in particular one member of staff.i take seizures and they help me and are so nice to me.Unfortunately it has happened a few times recently but the ladies there couldn't be more helpful. (read more)
Written on: 13/08/2010 by shirley french (1 review written)
having a loyalty card and bought 9 coffees the manager wouldnt let me have the 10th free, instead said the policy was to stamp a new card and then get the next free WHY!!!!!! I now have two cards one full! the other with one stamp and so far no free coffee. (read more)
Written on: 11/05/2010 by wt7881 (2 reviews written)
Dire service; I was second in the queue at 08.55 this morning and has to wait NINE minutes to get my coffee; the queue gradually built up behind me and the amateurs that they have behind the counter seemed oblivious to the needs of customers. On top of that, I asked for a skinny latte and they did it with regular milk. Avoid at all costs. I shall go back to Pret or Starbucks whihc are next door where the service is rapid. (read more)
Written on: 07/05/2010
My mother waited in a very small queue of about 6 people for over 15 minutes. The tables were dirty and left dirty and full of crockery for the whole hour that we were in the cafe. I emailed marks and spencer and they say they are "very sorry". Not good enough! You expect better service and hygiene from marks and spencer. (read more)
Written on: 18/02/2010
I've worked at M&S in Sheffield before and came to Cambridge for the day. I encountered brilliant service despite it being a busy weekend, The young man who brought out my toastie was very sweet and he made us welcome. The coffee was also very nice and professionally made. Although i was served politely there was an argument going on between two of the ladies in the back area which provided comedy. Wouldnt like to do the job they do especially with the manager they had that day. overall a... (read more)
Written on: 07/11/2009
I always make the effort to go up to the top floor and meet the friendly cafe staff during my weekend shopping, sure it's busy, but that is the sign of something good, coffee is excellently produced each time and the lad at the till always engages with the customer which is very invigorating in todays ethos of take money and leave.
Thoroughly great service, fantastic staff, and good all round experience. (read more)
Written on: 10/08/2009
My wife and I each had a "toastie" in Marks and Spencer's Coffee Shop today (£3.50 each) and they were rubbish! Two thick slices of white bread, a wafer-thin slice of tasteless ham and a wafer-thin slice of flavourless Cheddar cheese.What a disappointment! For that price I expected something far more tasty and delicious reflecting the high standards on which M.&S.prides itself.You can be sure that we will not be paying a return visit! (read more)
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