3 Mobile Reviews - www.three.co.uk

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★☆☆☆☆
1.5 / 5
2006
15% of users recommend this
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  • Signal Coverage

  • Customer Service

  • Value For Money

Summary

Find the best buy for 3 Mobile in the UK. Read 3 mobile reviews written by real consumers and find the best UK prices.
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“Poor coverage in Nottingham”

Written on: 13/02/2014 by villaroad (1 review written)

The deals may appear attractive but if you can not get coverage, whats the point. Don't trust the coverage checker!… Read Full Review

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“Lumia Updates”

Written on: 08/02/2014 by Gideon1965 (1 review written)

Waiting an age yet again for the Lumia Black updates on Nokia Lumia 920. All other operators have rolled this out except 3UK. Customer Service is beyond dire. Totally useless in every possible way. As soon as my contract is up I'm going back to o2 who I would thoroughly recommend. For the money you pay ay least part of this goes toward the service you receive surely. They really need a shake up of their employees whose knowledge and manner are near useless! No redeemable features whatsoever… Read Full Review

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“rubbish”

Written on: 05/02/2014 by true123 (1 review written)

should be taken down cost me a fortune over my credit score they lie and take the insurance they offer just as bad STAY AWAY poor coverage and they argue that you can get a signal when you cant VERY BAD service poor value for money now worst 18 months ever and they are worse now ,contract ended and they want termination letter and 30 days notice and money,< or go on a rolling contract for £9 per month and then you can end anytime with no fee ? idiots will try anything and have the cheek to screw your credit rateing KEEP AWAY KEEP AWAY KEEP AWAY AT ALL COSTS UNLIMITED DOWNLOADS fair use policy <> not unlimited if it has a limit costs you ££££ when you go over your fair use limit on your unlimited limited… Read Full Review

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“rubbish”

Written on: 04/02/2014

Tried to top up on line but couldn't log onto to my account so i called them. They said they will text me with some code but i had no signal. Tried to use the inq phone purchased from three with another provider but couldn't unlock it. Filled in the form on line - says it will take 7 days! After that they will text me with the code but how am i supposed to receive the text if i have no signal? I'm definitely leaving Three… Read Full Review

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“Aweful company with no customer value** stay away”

Written on: 03/02/2014 by ramig (6 reviews written)

Having stayed with three for over 10 years and they have no customer loyalty. poor customer service, management who is oblivious of the word CUSTOMER SERVICE. No apologies for the errors they make. I am so pleased to finally get rid of this company and switched over to Tesco Mobile. Awesome customer service with their contact centres based in the UK. Tariff is amazing and so very competitive. I will never look back and would recommend every one not to use this mobile network. They not only have… Read Full Review

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“Aweful company with no customer value** stay away”

Written on: 03/02/2014 by ramig (6 reviews written)

Having stayed with three for over 10 years and they have no customer loyalty. poor customer service, management who is oblivious of the word CUSTOMER SERVICE. No apologies for the errors they make. I am so pleased to finally get rid of this company and switched over to Tesco Mobile. Awesome customer service with their contact centres based in the UK. Tariff is amazing and so very competitive. I will never look back and would recommend every one not to use this mobile network. They not only have… Read Full Review

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“Aweful company with no customer value** stay away”

Written on: 03/02/2014 by ramig (6 reviews written)

Having stayed with three for over 10 years and they have no customer loyalty. poor customer service, management who is oblivious of the word CUSTOMER SERVICE. No apologies for the errors they make. I am so pleased to finally get rid of this company and switched over to Tesco Mobile. Awesome customer service with their contact centres based in the UK. Tariff is amazing and so very competitive. I will never look back and would recommend every one not to use this mobile network. They not only have… Read Full Review

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“Aweful company with no customer value** stay away”

Written on: 03/02/2014 by ramig (6 reviews written)

Having stayed with three for over 10 years and they have no customer loyalty. poor customer service, management who is oblivious of the word CUSTOMER SERVICE. No apologies for the errors they make. I am so pleased to finally get rid of this company and switched over to Tesco Mobile. Awesome customer service with their contact centres based in the UK. Tariff is amazing and so very competitive. I will never look back and would recommend every one not to use this mobile network. They not only have… Read Full Review

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“Aweful company with no customer value** stay away”

Written on: 03/02/2014 by ramig (6 reviews written)

Having stayed with three for over 10 years and they have no customer loyalty. poor customer service, management who is oblivious of the word CUSTOMER SERVICE. No apologies for the errors they make. I am so pleased to finally get rid of this company and switched over to Tesco Mobile. Awesome customer service with their contact centres based in the UK. Tariff is amazing and so very competitive. I will never look back and would recommend every one not to use this mobile network. They not only have… Read Full Review

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“Aweful company with no customer value** stay away”

Written on: 03/02/2014 by ramig (6 reviews written)

Having stayed with three for over 10 years and they have no customer loyalty. poor customer service, management who is oblivious of the word CUSTOMER SERVICE. No apologies for the errors they make. I am so pleased to finally get rid of this company and switched over to Tesco Mobile. Awesome customer service with their contact centres based in the UK. Tariff is amazing and so very competitive. I will never look back and would recommend every one not to use this mobile network. They not only have… Read Full Review

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“TOTAL INCOMPETANCE by 3 - Five contarcts lost ”

Written on: 01/02/2014

I contacted Three and tried to purchase one mobile phone upgrade as my existing contract with them had long expired and I also wanted to purchase four new sim only contracts for colleagues while retaining our existing numbers. This alone took at least an hour on my phone, the first long bout of time wasting. When the upgraded phone arrived it would not work and we found that it was applied to the wrong number, One of the sims did not arrive, it was an empty envelope. It was so exasperating to… Read Full Review

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“New user UK. ”

Written on: 31/01/2014 by nannabo (1 review written)

I had an initial problem so I went to the 3 Mobile web page. I clicked onto customer support, I could not communicate with anybody online and there was nothing to solve the problem. I decided to phone. To do this you are told that you cannot use the 3 Mobile, instead they tell you that you must use another phone with another network which entails using an 084 number. ( the 084 numbers are charged to you at a premium rate )I dialled the number and was put through To the automated answer service… Read Full Review

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“Signal is terrible in most areas where other network...”

Written on: 28/01/2014

Signal is terrible in most areas where other network signals are fine. Often get very delayed messages and calls, ie 5 days late so this is not a great thing either. Overall, I would not receommend this company as they do not seem interested in helping solve these problems… Read Full Review

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“Customer Service very quick to respond”

Written on: 26/01/2014 by scoups (1 review written)

Very quick in answering calls, you are not on hold forever, they manage to sort out your problems fairly efficiently to be honest, and open 7 days a week. Good english speakers in India. Generally very good service. The 3 signal is the only thing about the network which isn't great, and not being able to turn off 3G… Read Full Review

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“Awful company ”

Written on: 23/01/2014

This has to be the worst phone company for customer service. If you need to call the customer service centre calls go to India, reps have no manners whatsoever, are completely rude & do their utmost to be unhelpful if you have a query. Should you need any small change to your account, god help you as they operate a system of "computer says no". Have no brains to think. Also, took money from my account which was in excess of billed & refused to repay to me. Beware of this company!!!… Read Full Review

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“Terrible”

Written on: 23/01/2014

Always getting no service. Hidden charges just stay away from three… Read Full Review

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“WORST COMPANY AND WORST "CUSTOMER SERVICE" IN THE UNIVERSE”

Written on: 21/01/2014

I started a contract with these people a year ago and it has been only hassle since. From every point of view. There are literally none, zero benefits of going with this company, wether it's their products, their "Customer Service" or any sort of monetary benefit. I have been repeatedly hassled via phone from their sales team, sometimes up to six(!!) missed calls or voicemails a day (not even my mum calls me this much!) in hopelessly ununderstandable mutter. The dongle connections sometimes… Read Full Review

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“Worst customer service in the world”

Written on: 16/01/2014 by Moomop36 (1 review written)

I registerd my sim on 31st dec only got it activated 16 jan after about 20 calls to customer service who just lie to you to get you off the phone I actually had 1 who rang me asking to speak to a guy from the store I bought it from, when I explained it was my account he said bye and hung up on me . I would urge anyone who was thinking of going with 3 to think again otherwise you may well need a trip to the docs for a shed load of diazepam just to get through the calls you are about to endure… Read Full Review

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“3 is completely blood sucker and time waster !!!!”

Written on: 16/01/2014 by bluebell777 (1 review written)

I joined 3 online on 1st of Jan,2014, paid 10p for their sim card by my debit card, so they got my bank information by this way. I waited and waited, the sim card finanlly arrived on 8th of Jan, 2014. I put their sim card in my mobile phone and found out there is no singal at all when i was in my house. the sinnal strenth bar is zero all the time. the next day, on 9th of Jan, I called 3's customer service and asked them to cancel my plan, my plan is monthly contract, £12.99 per month. i had to… Read Full Review

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“3UK Internet gone shaait ! 2014”

Written on: 14/01/2014

I noticed now that internet on 3UK gone shaait last 6 months .. they slow us down .. it is shaiit.. they lure people with fast internet in past .. but now they slow us down quietly !!! I is REALLY distinguishing from them !!!… Read Full Review

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