3 Mobile Reviews - www.three.co.uk

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★☆☆☆☆
1.4 / 5
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  • Signal Coverage

  • Customer Service

  • Value For Money

Summary

Find the best buy for 3 Mobile in the UK. Read 3 mobile reviews written by real consumers and find the best UK prices.
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“Aweful company with no customer value** stay away”

Written on: 03/02/2014 by ramig (6 reviews written)

Having stayed with three for over 10 years and they have no customer loyalty. poor customer service, management who is oblivious of the word CUSTOMER SERVICE. No apologies for the errors they make. I am so pleased to finally get rid of this company and switched over to Tesco Mobile. Awesome customer service with their contact centres based in the UK. Tariff is amazing and so very competitive. I will never look back and would recommend every one not to use this mobile network. They not only have… Read Full Review

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“Aweful company with no customer value** stay away”

Written on: 03/02/2014 by ramig (6 reviews written)

Having stayed with three for over 10 years and they have no customer loyalty. poor customer service, management who is oblivious of the word CUSTOMER SERVICE. No apologies for the errors they make. I am so pleased to finally get rid of this company and switched over to Tesco Mobile. Awesome customer service with their contact centres based in the UK. Tariff is amazing and so very competitive. I will never look back and would recommend every one not to use this mobile network. They not only have… Read Full Review

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“Aweful company with no customer value** stay away”

Written on: 03/02/2014 by ramig (6 reviews written)

Having stayed with three for over 10 years and they have no customer loyalty. poor customer service, management who is oblivious of the word CUSTOMER SERVICE. No apologies for the errors they make. I am so pleased to finally get rid of this company and switched over to Tesco Mobile. Awesome customer service with their contact centres based in the UK. Tariff is amazing and so very competitive. I will never look back and would recommend every one not to use this mobile network. They not only have… Read Full Review

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“Aweful company with no customer value** stay away”

Written on: 03/02/2014 by ramig (6 reviews written)

Having stayed with three for over 10 years and they have no customer loyalty. poor customer service, management who is oblivious of the word CUSTOMER SERVICE. No apologies for the errors they make. I am so pleased to finally get rid of this company and switched over to Tesco Mobile. Awesome customer service with their contact centres based in the UK. Tariff is amazing and so very competitive. I will never look back and would recommend every one not to use this mobile network. They not only have… Read Full Review

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“Aweful company with no customer value** stay away”

Written on: 03/02/2014 by ramig (6 reviews written)

Having stayed with three for over 10 years and they have no customer loyalty. poor customer service, management who is oblivious of the word CUSTOMER SERVICE. No apologies for the errors they make. I am so pleased to finally get rid of this company and switched over to Tesco Mobile. Awesome customer service with their contact centres based in the UK. Tariff is amazing and so very competitive. I will never look back and would recommend every one not to use this mobile network. They not only have… Read Full Review

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“Aweful company with no customer value** stay away”

Written on: 03/02/2014 by ramig (6 reviews written)

Having stayed with three for over 10 years and they have no customer loyalty. poor customer service, management who is oblivious of the word CUSTOMER SERVICE. No apologies for the errors they make. I am so pleased to finally get rid of this company and switched over to Tesco Mobile. Awesome customer service with their contact centres based in the UK. Tariff is amazing and so very competitive. I will never look back and would recommend every one not to use this mobile network. They not only have… Read Full Review

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“TOTAL INCOMPETANCE by 3 - Five contarcts lost ”

Written on: 01/02/2014

I contacted Three and tried to purchase one mobile phone upgrade as my existing contract with them had long expired and I also wanted to purchase four new sim only contracts for colleagues while retaining our existing numbers. This alone took at least an hour on my phone, the first long bout of time wasting. When the upgraded phone arrived it would not work and we found that it was applied to the wrong number, One of the sims did not arrive, it was an empty envelope. It was so exasperating to… Read Full Review

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“New user UK. ”

Written on: 31/01/2014 by nannabo (1 review written)

I had an initial problem so I went to the 3 Mobile web page. I clicked onto customer support, I could not communicate with anybody online and there was nothing to solve the problem. I decided to phone. To do this you are told that you cannot use the 3 Mobile, instead they tell you that you must use another phone with another network which entails using an 084 number. ( the 084 numbers are charged to you at a premium rate )I dialled the number and was put through To the automated answer service… Read Full Review

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“Signal is terrible in most areas where other network...”

Written on: 28/01/2014

Signal is terrible in most areas where other network signals are fine. Often get very delayed messages and calls, ie 5 days late so this is not a great thing either. Overall, I would not receommend this company as they do not seem interested in helping solve these problems… Read Full Review

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“Customer Service very quick to respond”

Written on: 26/01/2014 by scoups (1 review written)

Very quick in answering calls, you are not on hold forever, they manage to sort out your problems fairly efficiently to be honest, and open 7 days a week. Good english speakers in India. Generally very good service. The 3 signal is the only thing about the network which isn't great, and not being able to turn off 3G… Read Full Review

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“Awful company ”

Written on: 23/01/2014

This has to be the worst phone company for customer service. If you need to call the customer service centre calls go to India, reps have no manners whatsoever, are completely rude & do their utmost to be unhelpful if you have a query. Should you need any small change to your account, god help you as they operate a system of "computer says no". Have no brains to think. Also, took money from my account which was in excess of billed & refused to repay to me. Beware of this company!!!… Read Full Review

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“Terrible”

Written on: 23/01/2014

Always getting no service. Hidden charges just stay away from three… Read Full Review

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“WORST COMPANY AND WORST "CUSTOMER SERVICE" IN THE UNIVERSE”

Written on: 21/01/2014

I started a contract with these people a year ago and it has been only hassle since. From every point of view. There are literally none, zero benefits of going with this company, wether it's their products, their "Customer Service" or any sort of monetary benefit. I have been repeatedly hassled via phone from their sales team, sometimes up to six(!!) missed calls or voicemails a day (not even my mum calls me this much!) in hopelessly ununderstandable mutter. The dongle connections sometimes… Read Full Review

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“Worst customer service in the world”

Written on: 16/01/2014 by Moomop36 (1 review written)

I registerd my sim on 31st dec only got it activated 16 jan after about 20 calls to customer service who just lie to you to get you off the phone I actually had 1 who rang me asking to speak to a guy from the store I bought it from, when I explained it was my account he said bye and hung up on me . I would urge anyone who was thinking of going with 3 to think again otherwise you may well need a trip to the docs for a shed load of diazepam just to get through the calls you are about to endure… Read Full Review

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“3 is completely blood sucker and time waster !!!!”

Written on: 16/01/2014 by bluebell777 (1 review written)

I joined 3 online on 1st of Jan,2014, paid 10p for their sim card by my debit card, so they got my bank information by this way. I waited and waited, the sim card finanlly arrived on 8th of Jan, 2014. I put their sim card in my mobile phone and found out there is no singal at all when i was in my house. the sinnal strenth bar is zero all the time. the next day, on 9th of Jan, I called 3's customer service and asked them to cancel my plan, my plan is monthly contract, £12.99 per month. i had to… Read Full Review

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“3UK Internet gone shaait ! 2014”

Written on: 14/01/2014

I noticed now that internet on 3UK gone shaait last 6 months .. they slow us down .. it is shaiit.. they lure people with fast internet in past .. but now they slow us down quietly !!! I is REALLY distinguishing from them !!!… Read Full Review

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“JUST PLAIN AWFUL”

Written on: 14/01/2014

Had samsung galaxy ace phone on a 2 year contract year 2 its memory kept clogging up then stopped,went to 3 shop explained problem ,they did not want to know said phone is rubbish,and times move on,asked for upgrade as 3 months left on contract,they refused i said can you speak to customer services,they replied you can do that yourself,i said hello my phone does not work,can you ring ? well if they replaced it it will still be a non working phone cos they are rubbishand memory is useless,i… Read Full Review

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“stay away! they are scam artists!”

Written on: 12/01/2014 by christopherlmdavies (1 review written)

Had a 2 year contract with three, after setting the direct debit with them, they took 12 upfront payments of £47 (£564) which absolutely rinsed my bank account straight away, called them up and they told me i had to prove it before they refunded me, they wanted me to scan my passport and driving licence, my monthly bank statements and a letter from natwest showing that it was them (hutchinson 3g communications) that done this, I reluctantly canceled my contract straight away and now have a… Read Full Review

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Ken.webb's Response to christopherlmdavies's Review

Written on: 14/01/2014

Contact your bank and ask them to repay the money taken illegally. They have to do this under the regulations.

Post your experience on their Social Media pages, Facebook and Twitter to let others know.

They took 6 months Direct Debits from me after closing one account.

Contact any debt collection agency and tell them the history, they should pass it back to Three.

Send your complaint to their CEO.

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“OK signal but disgusting customer service”

Written on: 04/01/2014

I went with 3 because they were the cheapest provider at the time. Apart from the signal not being the best, i was perfectly fine with my contract. Until they rang me all the time, pushing sales onto me. I had at one point 4 contracts because i was constantly being pressured into sales! If you refused, they wanted to know why. This was at the time that i was suffering from severe anxiety and so was in no state to defend my corner. Instead, Id roll over (complete opposite to now as i will argue… Read Full Review

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Ken.webb's Comment

Written on: 07/01/2014

You have my sympathy, there are thousands of customers in your situation, they prey on us that have disability issues, using it to extort more money rather than help.

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“Great Network, Bad Customer Service”

Written on: 31/12/2013

I have just changed from Giffgaff,I stuck with them so long as it was really cheap and figured you get what you pay for. Have just got a sim only month to month deal from 3 - the extra minutes and ability to tether my iphone is well worth the extra £6 a month. The Signal so far has been fantastic - makes me realise how bad my previous neywork was. HOWEVER - it is the worst customer service experience I have ever had, seriously, my hackles are rising again just thinking about the experience… Read Full Review

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