Car Loan 4 U Reviews - www.carloan4u.co.uk

★★★★★
4.5 / 5
89.0% of users recommend this
  • Speed Of Loan

  • Customer service

  • Value For Money

Summary

Read user reviews of www.carloan4u.co.uk from customers past and present, and share your own experiences with others by submitting your own review here at Review Centre.
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“Excellent, Good, Professionalism”

Written on: 24/06/2014 by 463Corbett (1 review written)

I am very please with the whole process with my application and it was dealt with professional manner from start to finish and I hope you continue with your good work and explaining how the loan works and the individual criteria requirement which type of car to buy and advising the dealer you deal with… Read Full Review

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Carloan4U's Comment

Written on: 24/06/2014

Thanks very much for the feedback! We're really happy to have helped, and hope you're enjoying your new car.

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“Car loan. for me ”

Written on: 23/06/2014 by carloanforme2 (1 review written)

Many thanks for handling my loan swiftly and smoothly and delivering on time i would definitely recommend you to family and friends… Read Full Review

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Carloan4U's Response to carloanforme2's Review

Written on: 24/06/2014

Thank you so much for taking the time to leave this review!

We really hope you're enjoying the new car :-)

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“Fantastik”

Written on: 23/06/2014 by Stilesoa343 (1 review written)

Carloan4u make things so simple and easy for you. They have a very good customer service team who make ewerythin clear and fast… Read Full Review

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Carloan4U's Comment

Written on: 24/06/2014

It's great to get this kind of feedback, so thanks very much for taking the time to leave your review.

Happy driving!

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“If I could award zero stars I would.. ”

Written on: 22/06/2014 by Finch91 (1 review written)

My original interaction with Carloan4U was great. The advisor made the whole process sound simple and easy but in reality that couldn't be any further from the truth. I'm sure if you're desperate for anything with four wheels then they might be of some use but in my case they lied to me, made me jump through hoops and changed the goalposts to suit themselves. Initially I was told I could purchase a car from a private seller and having located a suitable car and agreed a price with the seller… Read Full Review

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Carloan4U's Comment

Written on: 24/06/2014

Thank you for leaving your feedback. We pride ourselves on the standard of service we provide, so we're really concerned to hear about your experience of using our services.

Our process enables customers to shop for their car knowing their budget in advance, however each of the 15 lenders on our panel has various vehicle criteria that must be met, which varies depending on the lender. We apologise if this wasn't clearly communicated to you throughout the process.

Every customer we have is assigned a Personal Advisor to support them through the car buying process, and we always do our best to ensure that they remain to be the single point of contact. The relationships we aim to build with each of our customers is one of the things we get the most positive feedback about, so we're very sorry that you didn't enjoy an experience that was up to our usual standards.

If you'd like to discuss any aspects of our service in any more detail please contact us directly and we'll be happy to help.

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“Friendly and fast! ”

Written on: 21/06/2014 by 373Herndon (1 review written)

These guys were incredibly quick at seeing me approved for finance with a number of lenders. They also helped me find a dealer so all I had to do was find the car that was right for me. After I had picked the car all I did was let them know and they had the documents the next day. It was paid out later that same day and I picked up the car that weekend. All in the space of 7 days. Brilliant!… Read Full Review

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Carloan4U's Comment

Written on: 24/06/2014

This is great to hear - thanks so much for the review. We're glad to have helped - enjoy your new car!

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“my advisor was great”

Written on: 19/06/2014 by missaj (1 review written)

I am very happy with the service that was provided my adviser was great and really helped and helped me find something in my budget would recommend… Read Full Review

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Carloan4U's Response to missaj's Review

Written on: 24/06/2014

Lovely stuff - thanks very much for the feedback :-) we hope you're enjoying your new car.

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“service excellence !!!!!”

Written on: 18/06/2014 by Melanyv409 (1 review written)

Customer service is excellent they took care of everything and sorted it all for me .would definitely recommend… Read Full Review

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Carloan4U's Comment

Written on: 24/06/2014

Thanks so much for the feedback. We pride ourselves on the customer service we provide, so it's great to hear that you'd recommend us.

Enjoy your new car!

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“first class service and can work out cheaper then a dealer”

Written on: 16/06/2014 by queensclose (4 reviews written)

these people found a car loan cheaper then the mainstream dealer could offer. assigned a contact.   found the car and called the contact. loan was approved over the phone. and documents sent in 5 minutes however the dealers was not happy that i didnt use their finance. but why would i want a more expensive finance deal. they tried everything to change my mind well done your a credit to the company… Read Full Review

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Carloan4U's Response to queensclose's Review

Written on: 24/06/2014

Thanks so much for the review. We do our best to work alongside reputable dealers in the UK to provide our customers with the freedom to buy the car of their choice at the best possible rate.

We really appreciate hearing about your experience, so thanks again for the feedback.

Enjoy your new car!

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“poor service”

Written on: 15/06/2014 by CannonGriffin (1 review written)

Request a loan for my car and given a named agent who I found difficult to get hold of after loan approved. Call handlers promise each day that calls will be returned. This was rarely true and when they returned calls it was just before closing so nothing could be sorted out. There are a collection of call handlers who seem to have a role of delaying and not putting your calls through with a collection of excuses to boot. Also promises of have everything completed on the day. 3 days (after… Read Full Review

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Carloan4U's Comment

Written on: 24/06/2014

Thanks for the feedback - we're really sorry to hear about your experience with Car Loan 4U, and apologise that our service wasn't up to it's usual standard.

We assign a Personal Advisor to all of our Customers to provide consistency throughout the full process, which usually works very well. Our customer service is something that we pride ourselves on, so would welcome you to get in touch with us directly in order for us to investigate where things went wrong for you.

We hope you have now managed to get into your new car. If there's anything else we can do for you please don't hesitate to contact us directly.

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“fantastic”

Written on: 12/06/2014 by Happydays32 (1 review written)

Fantastic team of people very helpful and friendly as a first time driver buying a car I found it very daunting and scary but they helped me with everything making it all easy as possible they explained everything perfectly anything I didn't understand they were happy to explain again until I understood they spoke to me like I was a friend not just some customer I found the overall experience brilliant would highly recommend to any new driver or anybody looking into purchasing a new car happy… Read Full Review

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“Fantastic service & makes the entire process look so...”

Written on: 12/06/2014 by c4arunsam (1 review written)

Carloan4u make things so simple and easy for you. They have a very good customer service team who take care of the end-to-end process in a way that fits your requirement… Read Full Review

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“Great stuff”

Written on: 12/06/2014 by Gibbons299 (1 review written)

It was great and pleasant deal. This company is very specific and keen to find the best for you and working speed is great. Thank you… Read Full Review

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“Completely Hassle free!”

Written on: 11/06/2014 by richw88 (1 review written)

Spoke with a friendly member of staff, Theo, who was more than happy sorting everything out. Made the whole process easy, even with idiot questions from yours truly, would definitely recommend anyone to use Carloan4U, the fact that they have dealt with my car supplier made the whole process even easier, application was successful and completed within a matter of minutes! Many thanks!… Read Full Review

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“Top job”

Written on: 11/06/2014 by tick68686868 (1 review written)

It makes a change to deal with a excellent company. Also the advisor had excellent communication through out , would use again Thanks… Read Full Review

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“Best Company Ever Dealt with”

Written on: 09/06/2014 by maria.opuni (1 review written)

This company have got it right. Speedy service, superb staff, and an end to end customer journey that works. I submitted online Sat pm, it is now Monday and the dealership have their money! We paid for speedy chaps payment, but even so, I have never known service like it. Hope to get my car tomorrow. The advisor was lovely. Prompt, well trained, superb. I am a Customer Services Director myself and it just shows that when the business model, end to end process, and well trained, empowered… Read Full Review

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Carloan4U's Response to maria.opuni's Review

Written on: 10/06/2014

Thanks for this fantastic review, we honestly love dealing with your application and hope you are enjoying the new ride :-)

Thanks again!

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“Pain in the....”

Written on: 06/06/2014 by Kaylin67 (1 review written)

I did not complete my application as I changed my mind, I was then bombarded with countless phone calls and emails. This despite the fact I spoke to someone on the phone to say I was not interested… Read Full Review

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Carloan4U's Comment

Written on: 10/06/2014

It concerns us that you are receiving unwanted calls and we want the chance to resolve this as soon as possible.

Can you please get in touch with us.

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“superb .”

Written on: 06/06/2014 by heRamirez155 (1 review written)

The best service you can look forward to from great personel who are up to date. It's all smiles from me took my time but got what I wanted as affordable as ever. … Read Full Review

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Carloan4U's Comment

Written on: 10/06/2014

Wonderful news and thanks for leaving the review!

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“Very friendly, helpful and fast!”

Written on: 05/06/2014 by Connor7594 (1 review written)

I'm very happy I chose car loans 4 u as my finance company for my new car. I chose them because they offered a better APR as oppose to my car dealer I was buying the car from. My sales person who was dealing wth my case was incredibly helpful have me all the information I needed and because this was my first time taking out a loan by myself I had a lot of questions needing answered and they got them all down to a T. Even after it was finalised I got a phone about GAP insurance which again my… Read Full Review

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Carloan4U's Response to Connor7594's Review

Written on: 10/06/2014

We pride ourselves on fantastic customer service, so to see we got it right for you is excellent.

Despite being an internet based company, we try to give our customers the best experience when buying their new car.

We would love to help you again in the future!

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“Fast and Friendly service”

Written on: 04/06/2014 by DistrictNurse (1 review written)

I have given Car Loan 4 U a 5 star rating as I received a 5 star service from them. My personal advisor was helpful, friendly and very easy to contact - even phoning back when she said she would! I was worried that my credit rating wasn't very good but she was able to find a loan that was affordable and the whole process couldn't have been easier. I'm now looking forward to collecting my new car :)… Read Full Review

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“Fast! Fantastic first class service”

Written on: 02/06/2014 by KaleyWise (1 review written)

From the first contact to the very last call and email, the service I received compares to no other. The staff were courteous . Customer is king is how you totally work. Every step of the loan application was explained. I cannot thank you enough for my new car. I was listened to and given information all the time. Simple application - online. Quick transfer and affordable repayments with different options available. Maybe you should not put a limit to the loans by having a peg on the mileage… Read Full Review

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Carloan4U's Comment

Written on: 03/06/2014

Hi and thanks for the fantastic review! It's great to see what a brilliant experience you had with using Car Loan 4U!

The limit on the mileage all depends on what lender you are approved for and all of our lenders will have a different criteria.

We'd love to help you again, and happy driving!

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