Forbidden Planet Reviews - www.forbiddenplanet.co.uk

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1.5 / 5
71
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  • Customer Service

  • Quality of website

  • Value For Money

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“Without doubt the WORST service I have ever came...”

Written on: 17/04/2010

Without doubt the WORST service I have ever came across in many years of internet buying. They make you believe they have all items in stock when they DO NOT. Then tell you they cannot source the items but you find that months yes months later they have taken the money from your account and sent the items at long last without asking if you still want them !!!!!! All emails answered cheekily as if it was all your own fault, AVOID !!… Read Full Review

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“Bought nerf gun which displayed as in stock. Order...”

Written on: 03/01/2010

Bought nerf gun which displayed as in stock. Order process didnt change for 5 days so emailed their customer service line (the phoneline just rang out with a message 'mailbox full').

email was ignored.

after FOUR emails they eventually responded (9 days after order placed) to say item was out of stock! STILL waiting for refund 2 weeks later!

Appalling non existant customer service, impossible to get on phone,.

I think this company must be dying or in serious trouble, and until they can… Read Full Review

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“I purchased a light saber from this website and there...”

Written on: 22/12/2009

I purchased a light saber from this website and there was no indication that the item was item was out of stock, I waited ten days for delivery and nothing. On the confirmation email I got it said that they wouldnt take the money from my account unless the item was in stock, I had paid by pay pal and the money had been taken.
I called to chase my delivery and was told it WASNT IN STOCK! and wouldnt get here before xmas ! Please do not use this website unless you want to be dissapointed. I now… Read Full Review

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“Appalling service and complete waste of time. Great...”

Written on: 18/12/2009

Appalling service and complete waste of time. Great web presence and NO customer service 3 days of constantly phoning and e'mailing to get an update on my order I am told none of it is in stock. They really are terrible and the only response to my concerns was "we are answering as many calls as we can"
Try to buy at your peril!… Read Full Review

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“Appalling service. No idea if items are in stock or...”

Written on: 15/12/2009

Appalling service. No idea if items are in stock or not as customer services do not answer emails or telephone enquiries. Really long delivery times for a web-based shop. Trying to cancel order but not getting anywhere. I really can't recommend shopping here and certainly won't be using it again in the future… Read Full Review

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“Firstly cluttered website - but that is nothing to...”

Written on: 09/12/2009

Firstly cluttered website - but that is nothing to what follows....

Placed on order with them for 6 separate items - Star Wars Lego and Star Wars galactic Heroes - assuming they were in stock as none were marked to the contrary. Email 1 day later to say only one item in stock. Spoke on phone to try and understand situation - very short and no customer service focus:
1) Was told should have read my confirmation email that has in small print that no stock guarantee and have to RING for stock… Read Full Review

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“Delivery takes forever, atrocious customer service,...”

Written on: 07/12/2009

Delivery takes forever, atrocious customer service, nothing at all going for it… Read Full Review

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“I ordered some items from their online store on a...”

Written on: 23/09/2009

I ordered some items from their online store on a Saturday morning. I received a conformation email and the money was removed from my account. By Wed I had not had any update emails. I checked my online account and it only said that payment had been received. After sending a few emails and not getting any replies, I tried ringing their contact number. I was told that my items were still awaiting stock and so I decided to cancel my order.

DOESN'T SAY IF ITEM IS IN STOCK | NO ACCOUNT UPDATES… Read Full Review

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“ordered goods from Forbidden Planet jan 11th 2009....”

Written on: 03/03/2009 by KimberTrouble (1 review written)

ordered goods from Forbidden Planet jan 11th 2009. received a letter 11th feb 2009. saying they had difficulty receiving payment, turns out someone at their end input the date of my debit card wrong. i reordered some of the goods. it is now 3rd march 2009. still not received anything. rang them twice. the phone rang for over four minutes and no one answered. no goods recevised after nearly two months … Read Full Review

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“My first and last order with Forbidden Planet. ”

Written on: 09/01/2009 by leesaint13 (1 review written)

My first and last order with Forbidden Planet.
No goods received (5 weeks now) - No reply to my e-mails - I do not even know if goods are available or if they have already been despatched.
Come on FP - get your act together! You do not own the rights to selling this type of product!
I could have imported and received the item directly from the US by now.
If this is how you do business then before long you will be joining the other 'Great Service Companies' who have already gone to the 'Big… Read Full Review

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“This store has a great Selection of memorabilia from...”

Written on: 18/02/2008

This store has a great Selection of memorabilia from cult films and shows. Some great deals on sale items. The site is not great to navigate around and is pretty slow in loading. For a site that is going to attract the uber geeks it is pretty dire in it's make up.
Very slow delivery. No order tracking. This online shop is still using the old '28 days for delivery' time-frame. With play and amazon offering delivery in 3 to 5 days this retailer needs to bring itself into the 21st century!!… Read Full Review

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