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Written on: 03/12/2012
Unwilling to help with a mistake I'd made with my order. Made assumption that my email query was resolved when it wasn't. No options offered and staff not willing to help or 'think outside the box'. Slow turnaround on emails meant my reply wasn't read in time to cancel the order and this was treated like it was my fault and has cost me. Refused to refund the cost as couldn't see what they'd done wrong because the order was posted fast (it was actually quite a slow delivery) totally missing the… Read Full ReviewVisit forbiddenplanet.co.uk
Written on: 27/11/2012
This company advertises items it does not have in stock and has no clue as to when they're likely to have them in stock, however, this crucial fact is not made clear until you've registered your personal details, provided your debit/credit card details and placed your order. I am going to contact Consumer Direct to check if this practice is actually legal. Don't waste your time ordering from this company, they are not likely to have your items in stock… Read Full ReviewVisit forbiddenplanet.co.uk
Written on: 26/11/2012 by andysadler (1 review written)
I ordered my item as a leaving present but missed my opportunity to give it due to the time it took to come. I placed the order on the 6th Nov, I wasn't expecting the order to be processed on the same day but it wasn't even dispatched until the 16th Nov and was delivered 19th Nov, a full 13 days later. Having paid £2.50 for delivery I can't see how this is at all acceptable. Taking the above into consideration and my disappointment in not having a little leaving gift for my friend, I won't be… Read Full ReviewVisit forbiddenplanet.co.uk
Written on: 15/11/2012
So I ordered a figure from them in late september in the knowledge that it coud take 28 days (stated in their delivery statement). 35 days later i decided to email them to see what was going on. I got what i would describe as a blunt, unsympathetic and rude email stating that they are out of stock and don't know when they will be getting any more in. I had received no communication with them prior to suggest that my order would be delayed. After a few emails I am left with the option of… Read Full ReviewVisit forbiddenplanet.co.uk
Written on: 13/10/2012 by TattyTermite (1 review written)
The mail order service from this company is a joke. Ordered on line. Account says order closed 7th October, it's now 13th. Money taken out of my bank account. No items received. Email sent, no reply received. This mail order service is a joke and the charge they make for delivery would suggest 1st class..not NON class. Will never order from this company on line again… Read Full ReviewVisit forbiddenplanet.co.uk
Written on: 11/10/2012
As my title implies. Item was marked as in stock, paid over £2.00 delivery for a paperback graphic novel. £2.00 for second class!!! absolute joke. I sell a lot of old graphic novels on ebay and even first class doesn't come to that!!!! The site says expect items between 5-7 days!!! Thats certainly not the length of delivery for 2nd class, where I have always received items within 3 days. 8 days and still waiting. There should be a regulatory body for such appalling and down right extortionate… Read Full ReviewVisit forbiddenplanet.co.uk
Written on: 19/09/2012
I ordered a Doctor Who wrist watch and was told that I would be contacted to agree upon a shipping rate. I was not to be charged until my items shipped. Four days later, my order was shipped with a shipping price of £35.00! I was never contacted about the price and they had charged me the shipping price without telling me. When the shipping is twice as much as the product, we have a serious problem. Never again… Read Full ReviewVisit forbiddenplanet.co.uk
Written on: 16/07/2012
Hello.This is a very good shop online and in store would tell a friend! A+… Read Full ReviewVisit forbiddenplanet.co.uk
Written on: 21/05/2012
Ordered 2 t-shirts 3 weeks ago. had an email telling me they are out of stock and have no idea when they will be getting them back in (helpful) and biggest joke of all is they charge you a fiver for delivery. just dont bother wasting your time with these clowns they havnt got a clue… Read Full ReviewVisit forbiddenplanet.co.uk
Written on: 11/03/2012
Okay, so I've ordered my Caves of Androzani figure set. I'm in the U.K, where they are. They said it would be dispatched in 1 day... guess what? Still not dispatched. By these reviews, I'm a little worried. I think I should have ordered from Ebay! I quite like the layout of the site, but it's just the delivery that puts the site down. The p&p is horrible expensive as well. I'll be avoiding this site from now on… Read Full ReviewVisit forbiddenplanet.co.uk
Written on: 16/01/2012 by FlawlessCow (1 review written)
I ordered two items from Forbidden Planet in December. A couple of days later I received an email saying they didn't have the figure I wanted in stock. I replied asking to swap for a similar figure in a different colour. I got a reply two weeks later saying they'd updated my order and I'd now be receiving the alt figure and the book. Time passed.. Eventually I got a package from them nearly a month after ordering. In the package was my figure and a letter saying that they didn't have the… Read Full ReviewVisit forbiddenplanet.co.uk
Written on: 24/12/2011
I pre-ordered two Doctor Who sets for delivery on 16th December - day of release. On 14th of December I got an e-mail saying they had been despatched with a 10 day!! delivery date. No, the point of pre-order is to get them on day of release guys. By 22nd no sign, wrote an e-mail. Clearly they had never been sent as they sent them out 22nd on 48 hour emergency delivery. They still didn't get here for Christmas as they forgot 48 hour only works on saturday with an extra payment. So here we are… Read Full ReviewVisit forbiddenplanet.co.uk
Written on: 26/09/2011
I have ordered a vast amount of products over the years and have always been happy with them. They have always arrived early and in good condition - until I ordered an item that seemed to take ages to arrive so phoned them to enquire where it was. The phone rang and rang, noone seemed to answer for around half an hour. The woman I spoke to told me it was out of stock and was extremely rude and uninterested. If that is how she speaks to all Forbidden Planet's customers I am surprised they are… Read Full ReviewVisit forbiddenplanet.co.uk
Written on: 03/08/2011
Ordered Essential Spider-Man vol. 4 & 5 & Essential Dr. Strange vol. 4. A week after placing my order, I got an email telling me Spidey Vol. 5 wasn't just out of stock, but actually out of print! But, I could phone Forbidden Planet and tell them if I wanted to keep my order open to some nebulous date in the future when it might come back in print. Excuse me? Why do I have to call you? Well, there's no way on the website to send an email tracing your order, so I called at 3:00 in the afternoon… Read Full ReviewVisit forbiddenplanet.co.uk
Written on: 11/03/2011
Forbidden Planet UK is awful, a real sham.
I ordered a rabbids plush from them and 6 weeks later it still has not arrived.
Have contacted them but they say there is no delivery tracking for Royal Airmail and asked me to fill in and send them a "delivery enquiry form".
I filled it in and sent it back and now the person I was dealing with is on "annual leave".
I dont know if I will ever be reimbursed or recieve the order. They took the payment weeks ago and I dont know if they even really sent… Read Full Review
Written on: 02/02/2011
Purchased goods and paid via paypal. Chased the order and was told it was out of stock even though no mention on the website. Asked when they may get it in and was told they had no idea. Deliveries were weekly, but they could not tell me on what day.
Offered a refund which I agreed to. Still waiting for the funds to come back into paypal. Other paypal refunds I have received were instant. After phoning them I was told this process can take a few days or more.
The item is still showing as In… Read Full Review
Written on: 11/09/2010
There seems to be 2 Forbidden Planet sites, ForbiddenPlanet.co.uk and Forbidden Planet.com
Ive never had a problem with ForbiddenPlanet.com, but when i ordered from ForbiddenPlanet.co.uk, there was along delay, eventually i got an email telling me they had dispatched 1 out of 5 books i ordered, but still the delivery charge was pushing £6 - for 1 book!! There was no email telling me they could not source the other 4 books and asking me if i still wanted to go ahead with the 1 book order, i… Read Full Review
Written on: 11/05/2010
The shop isn't the best layout and the prices can vary dramatically compared to other internet stores (Amazon etc) but I ordered from Forbidden Planet because they were the only ones to have the item I wanted. The postage cost is extremely high and based on the cost of the order not the cost to ship the items. The DVD set I ordered was £24.99 but it was £5.50 for the postage! So I added on an extra item at no extra postage and got a good bargain. After 3 days of payment being taken I emailed as… Read Full ReviewVisit forbiddenplanet.co.uk
Written on: 10/05/2010
Purchased online a gift for my girlfriend for valentines day (a fortnight in advance).
It never arrived. Never received a confirmation order either so when we realised it hadn't arrived couldn't find a reference to the purchase.
Considered it a lost cause and forgot about it after purchasing another item for less money from e-bay which arrived promptly and exactly what she wanted.
at the beginning of MAY got an email to say we had been billed by forbidden planet and the item was now being… Read Full Review
Written on: 17/04/2010
Without doubt the WORST service I have ever came across in many years of internet buying. They make you believe they have all items in stock when they DO NOT. Then tell you they cannot source the items but you find that months yes months later they have taken the money from your account and sent the items at long last without asking if you still want them !!!!!! All emails answered cheekily as if it was all your own fault, AVOID !!… Read Full ReviewVisit forbiddenplanet.co.uk
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Written by Cesare