Forbidden Planet Reviews - www.forbiddenplanet.co.uk

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“Mail Order”

Written on: 13/10/2012 by TattyTermite (1 review written)

The mail order service from this company is a joke. Ordered on line. Account says order closed 7th October, it's now 13th. Money taken out of my bank account. No items received. Email sent, no reply received. This mail order service is a joke and the charge they make for delivery would suggest 1st class..not NON class. Will never order from this company on line again… Read Full Review

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“Worst mail order service i've encountered!!!!”

Written on: 11/10/2012

As my title implies. Item was marked as in stock, paid over £2.00 delivery for a paperback graphic novel. £2.00 for second class!!! absolute joke. I sell a lot of old graphic novels on ebay and even first class doesn't come to that!!!! The site says expect items between 5-7 days!!! Thats certainly not the length of delivery for 2nd class, where I have always received items within 3 days. 8 days and still waiting. There should be a regulatory body for such appalling and down right extortionate… Read Full Review

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“Shipping way too much”

Written on: 19/09/2012

I ordered a Doctor Who wrist watch and was told that I would be contacted to agree upon a shipping rate. I was not to be charged until my items shipped. Four days later, my order was shipped with a shipping price of £35.00! I was never contacted about the price and they had charged me the shipping price without telling me. When the shipping is twice as much as the product, we have a serious problem. Never again… Read Full Review

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“Hello.This is a very good shop online and in store...”

Written on: 16/07/2012

Hello.This is a very good shop online and in store would tell a friend! A+… Read Full Review

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“DO NOT USE THIS COMPANY”

Written on: 21/05/2012

Ordered 2 t-shirts 3 weeks ago. had an email telling me they are out of stock and have no idea when they will be getting them back in (helpful) and biggest joke of all is they charge you a fiver for delivery. just dont bother wasting your time with these clowns they havnt got a clue… Read Full Review

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“I should have ordered from Ebay!”

Written on: 11/03/2012

Okay, so I've ordered my Caves of Androzani figure set. I'm in the U.K, where they are. They said it would be dispatched in 1 day... guess what? Still not dispatched. By these reviews, I'm a little worried. I think I should have ordered from Ebay! I quite like the layout of the site, but it's just the delivery that puts the site down. The p&p is horrible expensive as well. I'll be avoiding this site from now on… Read Full Review

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“Worst online service I've received. ”

Written on: 16/01/2012 by FlawlessCow (1 review written)

I ordered two items from Forbidden Planet in December. A couple of days later I received an email saying they didn't have the figure I wanted in stock. I replied asking to swap for a similar figure in a different colour. I got a reply two weeks later saying they'd updated my order and I'd now be receiving the alt figure and the book. Time passed.. Eventually I got a package from them nearly a month after ordering. In the package was my figure and a letter saying that they didn't have the… Read Full Review

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“Dreadful service”

Written on: 24/12/2011

I pre-ordered two Doctor Who sets for delivery on 16th December - day of release. On 14th of December I got an e-mail saying they had been despatched with a 10 day!! delivery date. No, the point of pre-order is to get them on day of release guys. By 22nd no sign, wrote an e-mail. Clearly they had never been sent as they sent them out 22nd on 48 hour emergency delivery. They still didn't get here for Christmas as they forgot 48 hour only works on saturday with an extra payment. So here we are… Read Full Review

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“They should sack the woman that EVENTUALLY answers the...”

Written on: 26/09/2011

I have ordered a vast amount of products over the years and have always been happy with them. They have always arrived early and in good condition - until I ordered an item that seemed to take ages to arrive so phoned them to enquire where it was. The phone rang and rang, noone seemed to answer for around half an hour. The woman I spoke to told me it was out of stock and was extremely rude and uninterested. If that is how she speaks to all Forbidden Planet's customers I am surprised they are… Read Full Review

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“Worst online store”

Written on: 03/08/2011

Ordered Essential Spider-Man vol. 4 & 5 & Essential Dr. Strange vol. 4. A week after placing my order, I got an email telling me Spidey Vol. 5 wasn't just out of stock, but actually out of print! But, I could phone Forbidden Planet and tell them if I wanted to keep my order open to some nebulous date in the future when it might come back in print. Excuse me? Why do I have to call you? Well, there's no way on the website to send an email tracing your order, so I called at 3:00 in the afternoon… Read Full Review

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“Forbidden Planet UK is awful, a real sham. ”

Written on: 11/03/2011

Forbidden Planet UK is awful, a real sham.
I ordered a rabbids plush from them and 6 weeks later it still has not arrived.
Have contacted them but they say there is no delivery tracking for Royal Airmail and asked me to fill in and send them a "delivery enquiry form".
I filled it in and sent it back and now the person I was dealing with is on "annual leave".
I dont know if I will ever be reimbursed or recieve the order. They took the payment weeks ago and I dont know if they even really sent… Read Full Review

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“Purchased goods and paid via paypal. Chased the order...”

Written on: 02/02/2011

Purchased goods and paid via paypal. Chased the order and was told it was out of stock even though no mention on the website. Asked when they may get it in and was told they had no idea. Deliveries were weekly, but they could not tell me on what day.

Offered a refund which I agreed to. Still waiting for the funds to come back into paypal. Other paypal refunds I have received were instant. After phoning them I was told this process can take a few days or more.

The item is still showing as In… Read Full Review

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“There seems to be 2 Forbidden Planet sites,...”

Written on: 11/09/2010

There seems to be 2 Forbidden Planet sites, ForbiddenPlanet.co.uk and Forbidden Planet.com
Ive never had a problem with ForbiddenPlanet.com, but when i ordered from ForbiddenPlanet.co.uk, there was along delay, eventually i got an email telling me they had dispatched 1 out of 5 books i ordered, but still the delivery charge was pushing £6 - for 1 book!! There was no email telling me they could not source the other 4 books and asking me if i still wanted to go ahead with the 1 book order, i… Read Full Review

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Jon Harrison's Comment

Written on: 07/12/2010

Yes - there are two companies with a similar name. Thanks for making this difference clear in these comments.

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“The shop isn't the best layout and the prices can vary...”

Written on: 11/05/2010

The shop isn't the best layout and the prices can vary dramatically compared to other internet stores (Amazon etc) but I ordered from Forbidden Planet because they were the only ones to have the item I wanted. The postage cost is extremely high and based on the cost of the order not the cost to ship the items. The DVD set I ordered was £24.99 but it was £5.50 for the postage! So I added on an extra item at no extra postage and got a good bargain. After 3 days of payment being taken I emailed as… Read Full Review

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“Purchased online a gift for my girlfriend for...”

Written on: 10/05/2010

Purchased online a gift for my girlfriend for valentines day (a fortnight in advance).
It never arrived. Never received a confirmation order either so when we realised it hadn't arrived couldn't find a reference to the purchase.
Considered it a lost cause and forgot about it after purchasing another item for less money from e-bay which arrived promptly and exactly what she wanted.
at the beginning of MAY got an email to say we had been billed by forbidden planet and the item was now being… Read Full Review

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Jon Harrison's Comment

Written on: 07/12/2010

It is late now but we would like to know if this order was placed with Forbidden Planet.com or Forbidden Planet co.uk

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“Without doubt the WORST service I have ever came...”

Written on: 17/04/2010

Without doubt the WORST service I have ever came across in many years of internet buying. They make you believe they have all items in stock when they DO NOT. Then tell you they cannot source the items but you find that months yes months later they have taken the money from your account and sent the items at long last without asking if you still want them !!!!!! All emails answered cheekily as if it was all your own fault, AVOID !!… Read Full Review

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“Bought nerf gun which displayed as in stock. Order...”

Written on: 03/01/2010

Bought nerf gun which displayed as in stock. Order process didnt change for 5 days so emailed their customer service line (the phoneline just rang out with a message 'mailbox full').

email was ignored.

after FOUR emails they eventually responded (9 days after order placed) to say item was out of stock! STILL waiting for refund 2 weeks later!

Appalling non existant customer service, impossible to get on phone,.

I think this company must be dying or in serious trouble, and until they can… Read Full Review

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“I purchased a light saber from this website and there...”

Written on: 22/12/2009

I purchased a light saber from this website and there was no indication that the item was item was out of stock, I waited ten days for delivery and nothing. On the confirmation email I got it said that they wouldnt take the money from my account unless the item was in stock, I had paid by pay pal and the money had been taken.
I called to chase my delivery and was told it WASNT IN STOCK! and wouldnt get here before xmas ! Please do not use this website unless you want to be dissapointed. I now… Read Full Review

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“Appalling service and complete waste of time. Great...”

Written on: 18/12/2009

Appalling service and complete waste of time. Great web presence and NO customer service 3 days of constantly phoning and e'mailing to get an update on my order I am told none of it is in stock. They really are terrible and the only response to my concerns was "we are answering as many calls as we can"
Try to buy at your peril!… Read Full Review

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“Appalling service. No idea if items are in stock or...”

Written on: 15/12/2009

Appalling service. No idea if items are in stock or not as customer services do not answer emails or telephone enquiries. Really long delivery times for a web-based shop. Trying to cancel order but not getting anywhere. I really can't recommend shopping here and certainly won't be using it again in the future… Read Full Review

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