Forbidden Planet Reviews - www.forbiddenplanet.co.uk

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★★☆☆☆
1.6 / 5
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“Waited 7 days to be told item no longer in stock”

Written on: 11/04/2013

I ordered an item for my husbands birthday well in advance. However, 7 days later I was informed they had sold out of the item. It seems they don't know how to manage there stock, or provide good customer service. Having worked in retail I am well aware with how orders should be managed. Seven days to realise they no longer had this product is ridiculous. I could have ordered from somewhere else had I have been informed in adequate time. I will never buy from them again. Avoid at all costs!!… Read Full Review

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“Ordered a angry bird star wars princess leia plush 8...”

Written on: 08/04/2013

Ordered a angry bird star wars princess leia plush 8 inch off the website. I waited 2 weeks and recieved no item, then had a letter through the post saying they haven't recieved the payment which they have as it clearly says on my bank statements they have and they will cancel the order if they don't recieve the money which they've allready got. I'm trying all my best to get my money back. The hole website is extremely dodgy and a scam. I've sent emails to them about the problem and had no… Read Full Review

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“Lies failing good customer service”

Written on: 15/03/2013

They offer a great website, seamless ordering porcess and good customer service. The problem is that they do not tell the truth when it comes to what is in stock. If you order anything, be prepared for it to not be in stock and for them to have no real idea of when any of the products will be avaiable. The only saving grace is that i was able to cancel an order I had made with them. Their prices are good, but they don;t have the products they list avaiable to them… Read Full Review

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“Awful Service and Communication”

Written on: 12/03/2013

Placed two orders with this company in the past 3 months. First one was ordered beginning of December as an Xmas present. It arrived in the middle of January. Decided to give it another shot as the t shirts I was after are only available in the UK from this store. I wish I'd never bothered. Item was clearly listed as available, I placed an order over a week in advance (delivery stated 3-5 days) and received confirmation. At no point during this, was it mentioned that the item was awaiting… Read Full Review

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“Worst Shopping Experience”

Written on: 10/03/2013 by Mollyxx (1 review written)

I was shopping on forbidden planet web site for about 7 years, I have only ever returned two items in that time, I am now disabled and unable to get to the the post office, I recently received an item in bad condition and asked them if they could please send out a courier to pick it up as it says on the web site that they can provide this, I explained to them about my disability and spoke to the superviser, She said i am no longer aloud to shop on there online store as they can not afford to… Read Full Review

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“didn't expect it, but very good actually.”

Written on: 05/03/2013 by NaomiDom (1 review written)

I recently ordered a set of doctor who figurines. Only after I placed the order, I came here to read these awfull reviews. I was very worried because I thought that my dad would never receive his birthday present from me. The negative point of my order was, that on my billing form, there was never a shipping cost calculated. So when I placed my order I didn't know how much I would end up paying in total. I live in Belgium so it might as well have been a very high cost. I was very worried… Read Full Review

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“Lack of Customer Service”

Written on: 28/02/2013 by christ1974 (1 review written)

I ordered a group of products and they did not arrive after 10 days. When I rang them they told me the products were out of stock and the website was not live. I asked why they had not informed me by e-mail they didn't answer. I also asked when the stock would be available and they had no idea? Very Poor Customer service. I found everything I wanted to order on Amazon, in Stock and cheaper… Read Full Review

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“Ordered 2 times the last 2 years, never received anything”

Written on: 03/02/2013 by dfasdfasdf (1 review written)

I've ordered from their webpage at 2 different occasions. None of the times have the item arrived. It always says in stock on their webpage but it isn't. Avoid at all cost. This company doesn't seem to run a legitimate business… Read Full Review

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“Great service, very happy”

Written on: 02/02/2013 by TunaTuna (1 review written)

I ordered a 'Ted' talking plush toy recently, very happy with the order process and emails received etc. Item was shipped and delivered very fast, delivery cost also very reasonable..cheap even. Very happy with my transaction… Read Full Review

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“Forbidden Planet - Avoid at all costs!”

Written on: 21/01/2013

I would urge anyone considering to purchase from Forbidden Planet to avoid them at all costs, I just wish I had read some of the previous reviews on this site before ordering from them. My experience is as follows: 1. I ordered a 'Signed' Absolute Watchmen edition, for a total of £50...together with another two Graphic Novels (Astonishing X-Men Omnibus, and Absolute Planetary). 2. After waiting for three weeks for an update, I called them...and was told that unfortunately the Astonishing… Read Full Review

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“forbidden manners!”

Written on: 02/01/2013

Hi, I ordered several items beginning of dec 2012, they didnt arrive, emailed them several times got no reply what so ever, not even a basic update email to say delay or delivery by ,which would have been great. But funnily enough i received a curt message from them within an hour of opening a paypal dispute, in all fairness they immediately refunded at same time but no explanations, no apologies even, for bad service just excuses as to no contact and heres your money back - if id been in their… Read Full Review

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“Never had a problem”

Written on: 29/12/2012

I've used forbidden-planet.co.uk regularly for a number of years and have never had problems like the ones described in this review. Obviously only the people with bad experiences leave a review but I thought I was about time to say something positive. I have had monthly comic subscriptions with forbidden-planet.co.uk for ages and have always had prompt delivery, email requests for cancellations have been quickly acknowledged and actioned as well as purchasing a couple of vinyl figures… Read Full Review

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“not all doom and gloom”

Written on: 21/12/2012 by fiesta08 (1 review written)

After reading some of the reviews (unfortunately after I placed my order) I really expected the worst but I am overall very happy with the company. True some of the items were not in stock initially but I have received 3out of 4of them in time for Christmas (they were dispatched separately one took around a week after order another a couple days longer). I admit, getting through on the phone to them was tricky but I managed on second attempt. Lady on the phone was extremely helpful. I phoned… Read Full Review

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“This company is a bad joke”

Written on: 19/12/2012 by Siddhi (1 review written)

I've tried to place an order using their website. The only way to do so is to register there which I've tried multiple times. Every time an error message popped up that said I need to put in a region as part of my address. It is not even marked as a mandatory field and every entry I've tried always led to the same error message, making order entry impossible. So I thought I'd just give them a call to get this sorted out but the phone wasn't picked up even once. Then I contacted them via the… Read Full Review

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“Never order from this company”

Written on: 18/12/2012

It is plainly clear that Forbidden Planet advertises items it does not have in stock. I placed an order 3 weeks ago and had received no order status update. I contacted them to find out what was going on and they said they didn't have the book in stock and had no idea when it would arrive. Presumably if I hadn't contacted them I'd still have no clue that this item would not arrive any time soon. I'm sure that this practice is illegal. At the very least it's unethical. In the future I shall… Read Full Review

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“Dont even bother with these idiots”

Written on: 12/12/2012 by nothappyatall.com (1 review written)

I purchased a gift of their website only to receive an email two weeks later to say the product is not in stock & wont be until after xmas. They do not respond to emails or answer the phone. Cancelling the order is har work because they just ignore any contact you try to make. Cracking website with lots of products but i would advise you to buy else where! … Read Full Review

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“Order not received 1 month later”

Written on: 07/12/2012 by Scifinerd (1 review written)

We ordered some books from this site as a Christmas present, start of November so as to avoid the Christmas post. 1 month later they still haven't arrived, no reply to e-mails and they never answer the phone despite multiple calls over several days and letting it ring for 10 mins a time! They replied to a tweet saying their staff were overloaded at the moment hence why the phones aren't being answered. We've not put a claim in through Paypal to get our money back. Thank god we used them… Read Full Review

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“Awful from start to finish with added bonus of rude staff”

Written on: 03/12/2012

Unwilling to help with a mistake I'd made with my order. Made assumption that my email query was resolved when it wasn't. No options offered and staff not willing to help or 'think outside the box'. Slow turnaround on emails meant my reply wasn't read in time to cancel the order and this was treated like it was my fault and has cost me. Refused to refund the cost as couldn't see what they'd done wrong because the order was posted fast (it was actually quite a slow delivery) totally missing the… Read Full Review

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“Don't waste your time!”

Written on: 27/11/2012

This company advertises items it does not have in stock and has no clue as to when they're likely to have them in stock, however, this crucial fact is not made clear until you've registered your personal details, provided your debit/credit card details and placed your order. I am going to contact Consumer Direct to check if this practice is actually legal. Don't waste your time ordering from this company, they are not likely to have your items in stock… Read Full Review

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“Expensive and very slow delivery.Dont use their online...”

Written on: 26/11/2012 by andysadler (1 review written)

I ordered my item as a leaving present but missed my opportunity to give it due to the time it took to come. I placed the order on the 6th Nov, I wasn't expecting the order to be processed on the same day but it wasn't even dispatched until the 16th Nov and was delivered 19th Nov, a full 13 days later. Having paid £2.50 for delivery I can't see how this is at all acceptable. Taking the above into consideration and my disappointment in not having a little leaving gift for my friend, I won't be… Read Full Review

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