Forbidden Planet International Reviews - www.forbiddenplanet.co.uk

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  • Customer Service

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Forbidden Planet International - www.forbiddenplanet.co.uk

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“Didn't notify me of very long delay”

Written on: 13/08/2013

This company doesn;t tell you about delays to orders. I ordered at the beginning of June. It is now the middle of August and no delivery. I wrote to customer services who said I should check the item page for updates!!? Really expensive and ridiculous postage cost too!… Read Full Review

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“Stock lies - familiar experience to others. Waste of time.”

Written on: 02/08/2013

This has been the second negative experience with forbidden planet's online 'store', both of which concerned items listed as 'in stock' which in fact weren't. The first item was a rare item so I could at least understand the stock difficulties, if not having an item which was out of print and unavailable listed as 'in stock' (as it still is). The second item was ordered on release day. 3 weeks later with no sign of the item I called to enquire to be told it was on back-order and would be… Read Full Review

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“Worse than 1970's mail order service!!”

Written on: 23/07/2013 by Zapata1 (1 review written)

I ordered what was listed on their website as an in stock Doctor Who mug. 6 weeks later and there's no sign of the mug being delivered and NO communication at all from Forbidden Planet. I remember ordering stuff as a teenager in the 1970's when mail order was then the height of shopping sophistication that arrived quicker than this mob can deliver. A key point that other reviewers have pointed out here. Ignore it at your peril! Its totally obvious that despite their attractive; comprehensive… Read Full Review

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“Awful Awful Awful”

Written on: 10/07/2013 by Grantmorton (1 review written)

When I found this site I was happy when I noticed when a few of the items here where cheaper than on amazon or eBay. I have tried to order several comics of this. Now to start most of there graphic novels come up as being out stock and will take up to 21 days to get back in. Fair enough. Over 4 weeks later and still no change to this so I gave up. Instead I just started ordering ones they did have in stock. Over a period of 2 months I only tried ordering items they said they had totalling in 11… Read Full Review

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“No problems at all!”

Written on: 02/06/2013

After ordering a present for someone I then read a couple of reviews and began to panic. However my order came earlier than expected, to my relief! I was quite worried after reading some stuff online but I had no problems at all with Forbidden Planet. Only thing I would say is that I had to check my account to find out when I had been charged etc.- perhaps should be in better contact with the customer? Overall all though I am quite happy with my experience with Forbidden Planet!… Read Full Review

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“Absolutely fine!”

Written on: 28/05/2013 by Guitar-boy20 (1 review written)

Don't get how many people have had troubles with this company I ordered a doctor who toy for my little brother as a gift. And I had no trouble receiving it I ordered it Tuesday last week but as bank holidays don't deliver it came today (tuesday) yeah it's a week but its not that long I double checked if they had it in stock they did so I didn't hesitate and bought it and it arrived and I couldn't fault the customer service or the delivery so to be honest I think this is a great company to buy… Read Full Review

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“Do they actually have any stock?”

Written on: 15/05/2013

Like many other here, I foolishly ordered something from their site, heard nothing at all for 5 days, and was then told that the item was out of print and they couldn't get any stock. This was for a book that came out less than 2 months ago and is supposedly on "special offer". It's still currently listed as an item you can "buy" on their website, even though they're apparently unable to get any more copies of it. Ever. So, in summary: they hold little to no actual stock, there's no updates on… Read Full Review

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“Good But Check Stock”

Written on: 12/04/2013

I, much like most of Forbidden Planet's customers, noticed the great prices of its products and decided to buy a graphic novel. I ordered the item and payment went trough the same day via PayPal so every way fine with that but after a week there was no word on the book being dispatched or of when to expect delivery. I called them to ask why it was taking so long and the woman kindly informed me they were out of stock and currently trying to get more but wasn't sure when they would have one… Read Full Review

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“Waited 7 days to be told item no longer in stock”

Written on: 11/04/2013

I ordered an item for my husbands birthday well in advance. However, 7 days later I was informed they had sold out of the item. It seems they don't know how to manage there stock, or provide good customer service. Having worked in retail I am well aware with how orders should be managed. Seven days to realise they no longer had this product is ridiculous. I could have ordered from somewhere else had I have been informed in adequate time. I will never buy from them again. Avoid at all costs!!… Read Full Review

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“Ordered a angry bird star wars princess leia plush 8...”

Written on: 08/04/2013

Ordered a angry bird star wars princess leia plush 8 inch off the website. I waited 2 weeks and recieved no item, then had a letter through the post saying they haven't recieved the payment which they have as it clearly says on my bank statements they have and they will cancel the order if they don't recieve the money which they've allready got. I'm trying all my best to get my money back. The hole website is extremely dodgy and a scam. I've sent emails to them about the problem and had no… Read Full Review

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“Lies failing good customer service”

Written on: 15/03/2013

They offer a great website, seamless ordering porcess and good customer service. The problem is that they do not tell the truth when it comes to what is in stock. If you order anything, be prepared for it to not be in stock and for them to have no real idea of when any of the products will be avaiable. The only saving grace is that i was able to cancel an order I had made with them. Their prices are good, but they don;t have the products they list avaiable to them… Read Full Review

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“Awful Service and Communication”

Written on: 12/03/2013

Placed two orders with this company in the past 3 months. First one was ordered beginning of December as an Xmas present. It arrived in the middle of January. Decided to give it another shot as the t shirts I was after are only available in the UK from this store. I wish I'd never bothered. Item was clearly listed as available, I placed an order over a week in advance (delivery stated 3-5 days) and received confirmation. At no point during this, was it mentioned that the item was awaiting… Read Full Review

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“Worst Shopping Experience”

Written on: 10/03/2013 by Mollyxx (1 review written)

I was shopping on forbidden planet web site for about 7 years, I have only ever returned two items in that time, I am now disabled and unable to get to the the post office, I recently received an item in bad condition and asked them if they could please send out a courier to pick it up as it says on the web site that they can provide this, I explained to them about my disability and spoke to the superviser, She said i am no longer aloud to shop on there online store as they can not afford to… Read Full Review

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“didn't expect it, but very good actually.”

Written on: 05/03/2013 by NaomiDom (1 review written)

I recently ordered a set of doctor who figurines. Only after I placed the order, I came here to read these awfull reviews. I was very worried because I thought that my dad would never receive his birthday present from me. The negative point of my order was, that on my billing form, there was never a shipping cost calculated. So when I placed my order I didn't know how much I would end up paying in total. I live in Belgium so it might as well have been a very high cost. I was very worried… Read Full Review

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“Lack of Customer Service”

Written on: 28/02/2013 by christ1974 (1 review written)

I ordered a group of products and they did not arrive after 10 days. When I rang them they told me the products were out of stock and the website was not live. I asked why they had not informed me by e-mail they didn't answer. I also asked when the stock would be available and they had no idea? Very Poor Customer service. I found everything I wanted to order on Amazon, in Stock and cheaper… Read Full Review

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“Ordered 2 times the last 2 years, never received anything”

Written on: 03/02/2013 by dfasdfasdf (1 review written)

I've ordered from their webpage at 2 different occasions. None of the times have the item arrived. It always says in stock on their webpage but it isn't. Avoid at all cost. This company doesn't seem to run a legitimate business… Read Full Review

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“Great service, very happy”

Written on: 02/02/2013 by TunaTuna (1 review written)

I ordered a 'Ted' talking plush toy recently, very happy with the order process and emails received etc. Item was shipped and delivered very fast, delivery cost also very reasonable..cheap even. Very happy with my transaction… Read Full Review

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“Forbidden Planet - Avoid at all costs!”

Written on: 21/01/2013

I would urge anyone considering to purchase from Forbidden Planet to avoid them at all costs, I just wish I had read some of the previous reviews on this site before ordering from them. My experience is as follows: 1. I ordered a 'Signed' Absolute Watchmen edition, for a total of £50...together with another two Graphic Novels (Astonishing X-Men Omnibus, and Absolute Planetary). 2. After waiting for three weeks for an update, I called them...and was told that unfortunately the Astonishing… Read Full Review

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“forbidden manners!”

Written on: 02/01/2013

Hi, I ordered several items beginning of dec 2012, they didnt arrive, emailed them several times got no reply what so ever, not even a basic update email to say delay or delivery by ,which would have been great. But funnily enough i received a curt message from them within an hour of opening a paypal dispute, in all fairness they immediately refunded at same time but no explanations, no apologies even, for bad service just excuses as to no contact and heres your money back - if id been in their… Read Full Review

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“Never had a problem”

Written on: 29/12/2012

I've used forbidden-planet.co.uk regularly for a number of years and have never had problems like the ones described in this review. Obviously only the people with bad experiences leave a review but I thought I was about time to say something positive. I have had monthly comic subscriptions with forbidden-planet.co.uk for ages and have always had prompt delivery, email requests for cancellations have been quickly acknowledged and actioned as well as purchasing a couple of vinyl figures… Read Full Review

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