The Entertainer Reviews

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The Entertainer
★★☆☆☆
1.7
17.0% of users recommend this
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  • Quality of service

  • Layout of shop

  • Value For Money

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Latest Reviews

“Impolite manager ”

★☆☆☆☆

written by Clay72 on 17/02/2024

I and my two-year-old daughter went to the entertainer bullring today to buy toys, my daughter was playing with small cars inside the box, when an inexperienced and impolite lady came over my daughter with a bad voice and said who is this child? I was behind her when I came and said what happened? She said why did your daughter open the boxes? I said that she is not more than two years old, she can't even open the chocolate shell, let alone the cardboard box, and that several boxes were open, and I was paying attention to my daughter so that she wouldn't do anything wrong. She should have treated the customer more politely and cautiously as a manager. .

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“Do not buy lego from here!!!”

★☆☆☆☆

written by Rod636 on 03/01/2023

Do not buy lego from this company. Lego was sent in a brown PAPER BAG. When I received it, the box was completely crushed. Phoned customer support nothing they could do but a supervisor would be in contact the same day. 3 weeks later, still nothing.. Have tried to get back in touch but they don't answer their phones or your waiting over an hour. AVOID!!!!!!

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“Shocking company”

★☆☆☆☆

written by AndyT1987 on 16/12/2022

Shocking company, tried to place an order but the website kept saying "order not placed" - tried 2 payment cards and kept getting the same response. Paid with paypal in the end. The "order not placed" orders actually went through and i was billed 4 times. Chased the refund, and only a partial refund was given. Chased again and said it would be processed by the end of the day. Chased them again today and apparently it's now going to be another 2-4 days. I won't hold my breath on this and will end up chasing these again at the end of next week Shocking service!

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“Never buy from Entertainer toys”

★☆☆☆☆

written by RavindraP on 05/07/2022

I bought paw patrol toy for my daughter few days ago. It doesn't work as it shows on the box. So I went to get refund or even exchange back to where I bought it from. Manager wouldn't do refund because they can not resell it since I have opened the box. There was no way I can checked the toy without opening it. But the fact is it doesn't work as it shows on the outer packaging and there is no clear indication or instructions inside or outside the box that says otherwise. I was so frustrated I left the toy on the shop counter and left the shop. NEVER BUY FROM ENTERTAINER TOYS.

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“Lovely toy shop”

★★★★★

written by AmyLo94 on 29/10/2021

Me and my kids have been going here for years always have good prices and bargains.Everytime we're in the city centre we always pop in here in either Cabot or galleries stores. Staff have always been polite and great with kids.. My kids like the fact they have steps going up to the checkout for them to pay for the own toy and put up for the checkout person.

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“Lovely toy shop”

★★★★★

written by AmyLo94 on 29/10/2021

Me and my kids have been going here for years always have good prices and bargains.Everytime we're in the city centre we always pop in here in either Cabot or galleries stores. Staff have always been polite and great with kids.. My kids like the fact they have steps going up to the checkout for them to pay for the own toy and put up for the checkout person.

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“The worst toy shop out there. Avoid!”

★☆☆☆☆

written by gchester on 02/12/2019

1 star: Bad Useless website, with an ordering system not fit for purpose, and rude, patronising customer service staff! Ordered 2 items at 8.57am for click and collect from their Staines store, which was showing as in stock, and the money was taken from my credit card. However by 3pm I still had not received an email saying it was ready to collect, so I contacted "customer service" who said the items were not in stock even though they had accepted my order and taken £46 of my money! The member of staff was very rude and patronising and was pratically making fun of the fact that my sons Christmas has been ruined by The Entertainers incompetance. AN ABSOLUTE SHAMBLES!! AVOID!

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“Appalling customer service Horsham”

★★☆☆☆

written by Averye289 on 11/07/2019

Appalling customer service at the Horsham store.....will not refund on a faulty product basically called me a liar. Will not be using again and woukd advise others to shop elsewhere.

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“Poor service”

★☆☆☆☆

written by CameronSnyder494 on 31/12/2018

Don't buy from them they don't refund faulty goods easily. Took me 40 minutes before I finally got it. Manager refused to accept it's faulty and threatened to have me removed from shop if I don't leave. They take your money but refuse refund on goods if faulty.

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“Clown company non existent customer service ”

★☆☆☆☆

written by AdamHussain on 01/12/2018

I wouldn't shop from here again, non existent customer service, failed delivery and failed call back promises, spoke to a person who was not willing to give straight answers and decided to terminate the call as she found it easier than to provide honest answers, lifeless people work for this clown company!. When things go wrong don't expect this company to be reasonable in offering a fair resolution, they will offer to put things right according to how they see it fit even if it isn't fair, if they can't answer your questions they like to repeat things and terminate calls.

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“ FRAUDULENT COMPANY AVOID!!!”

★☆☆☆☆

written by Monadon on 27/11/2018

FRAUDULENT COMPANY AVOID!!! TRIED TO PURCHASE AN ITEM BUT ERROR MESSAGE SAID MY CARD HAD FAILED WITH IT HAD NO REASON TO DO SO. THE ENTERTAINER STILL TOOK THE MONEY, AND REFUSED TO GIVE IT BACK, EVEN THOUGH THE ORDER DIDN'T GO THROUGH. THIS IS NOT THE RESPONSIBILITY OF MY CREDIT CARD COMPANY, IT IS THE ENTERTAINERS' - BUT THEY REFUSED TO HELP, AND NOW I CAN'T ACESS THE MONEY THEY OWE ME FOR 31 DAYS. REPEAT, FRAUDULENT COMPANY AVOID!!!

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“Do not shop they”

★☆☆☆☆

written by tonycross on 22/11/2018

Went to the white rose shop to buy Christmas presents for the children we asked the staff at the till how much is this fire engine the ticket said £23.99 but not for that toy she said the fire engine was £23.99 so I asked for two when they brought them to the till it's twice as much they would not sell them at the price they first agreed to do not shop they

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“'confirmed' order out of stock”

★☆☆☆☆

written by MohammadGomez on 07/12/2017

Placed an order on the website and they confirmed it, and gave a despatch date. Then cancelled the order a few days later, leaving me with no chance of obtaining anywhere else. They will go the same way as Toys R Us. Don't bother with them, go to Amazon or Argos

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“Very poor customer service!”

★☆☆☆☆

written by Ogdenaz209 on 21/11/2017

I visited the bluewater store recently and there was an Item on the shelf where price tag stated £16. I got to the till and the item scanned through at £25. I mentioned that shelf price was £16, the assistant said she would check and kept me waiting. She came back and told me the correct price was £16 but she'd have to get a manager to change it on the till. The manager came out, went off with the item keeping me waiting again, came back and told me that the item was actually £25 and asked did I want her to put it back for me. There was no apology for the mistake, no apology for the wait, and then it seemed as though she didnt want to sell me it. I asked to buy the item anyway as my little boy had chosen it and was spending his birthday money (to which I now had to add extra) so would have been disappointed. Was very bad customer service and as a result I wont be returning to that store. Contacted customer services via facebook page to which I received a 'don't care' reply. Wonderful company!

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“Worst customer service ever!”

★☆☆☆☆

written by Debbiewhite68 on 07/01/2017

I bought a couple of things from here for Xmas.. Both of which didn't work. Taking them back was a nightmare .. I was basically told that we were not using the things properly ? ! The staff were rude and sarcastic . The manageress was a little better after i asked to see her . . The next day we realised we had left around 12 batteries in the broken toys . As we were passing we popped in to ssk if there was any chance of having them back. They said they couldn't find the returns ?? And also how could we prove that we had put batteries in ?! Wow ! Worst service ever. Very unfriendly . Must be a very unhappy miserable place to work. Apparently the owners of these toy shops are a very religious family , hence why they do not open on Sunday's and holidays . What a joke . A horrible business which I will never use again . This was the bishops stortford store . Please avoid x

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“Bad, bad, bad”

★☆☆☆☆

written by Zainn140 on 28/12/2016

Really bad experience, and nit looking ti go back there ever again. I bought a Christmas toy for my daugther, and when we tried to get it to work, the app specific for the toy, did not work properly, I tested it with my windows phone, then with my husband android phone, and did no worked. The sound was very bad. And the app does not helps. Took it to The Entertainer to exchange, but the manager tried on hus Iphone and said that "works perfectly" that for my phone I should tried to find some other app. I said that it's not fair, as the toy has it's own app, and should give you 1000 tokens to use on it. And plus, it's said to work with any smart phone, which isn't true. It does not work. So, I lost the 1000 tokens, and got stuck with a £20 toy that the manager refuses to exchange, and it does not work. So, very carefull with what you buy from then, if you need to exchange, forget about it.

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“click and collect!”

★★★☆☆

written by bristolconsumer on 13/12/2016

Maybe I was just unlucky but the click and collect service left a lot to be desired. Perhaps a dedicated area would help. Having ordered and paid online I presented in store and asked a member of staff if I could collect my items. I was directed to the queue for the checkouts. After waiting in line behind approx eight people l requested my order, whereupon the assistant called over the very person who I had spoken to originally (!) and asked her to find my items. After waiting for another 12 minutes (yes, by then I was timing it) myself and another click and collect customer had to resort to asking the manager why we were being kept waiting so long. Eventually the orders were produced and apologies made. I have worked for many years in retail and well understand the problems of the busy Christmas period, but I feel that if my experience was typical of the service then it defeats the object. One might as well purchase in the traditional way, it would be quicker. Credit where credit is due, I have to say that the value for money on the items I bought was great. The price was substantially cheaper than their competitors . The store I used was Cabot circus Bristol.

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“PROMISES PROMISES DO NOT USE THIS COMPANY”

★☆☆☆☆

written by zyx321 on 06/12/2016

NO STARS FOR THIS USELESS BUNCH THE ONLY THING ENTERTAINING ABOUT THIS COMPANY IS THE TIME YOU HAVE TO WASTE CHASING THEM TO SORT OUT THE SIMPLEST OF THINGS - TO MAKE A DELIVERY TAKE MY ADVISE NEVER USE THIS COMPANY THEY ARE A WASTE OF SPACE APPARENTLY THEY ARE PARTNERS WITH TESCO DIRECT WHO ARE EQUALLY USELESS

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“The Entertainer thetoyshop.com”

★★★★★

written by MizzKaren on 04/12/2016

I ordered 2 air swimmers online to be delivered to my local Bristol shop. I received an email the next day to say my items were ready to be collected. I went to collect them a few days later. At first I had to wait for the staff to find my order. I had actually decided in the shop I would like to swap one of the air swimmers for an alternative air swimmer. As it was taking a while to find my order and their was a large queue of customers, they picked the items I had ordered from the shop floor and the swapped out item I had asked to swap and gave me those, instead of waiting. This I felt was great customer service. The items I was buying were in a sale so they didn't have to do a swap. I will be using them again.

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“Wish I had read the reviews”

★☆☆☆☆

written by on 04/12/2016

Like so many people I have been let down by this company. Ordered goods online but they were never delivered. Another dissatisfied customer.

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