Shop Goodwill Reviews - www.shopgoodwill.com

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★☆☆☆☆

“Shill Bidding Rampant”

Written on: 26/03/2013

After watching the SAME musical instrument sell THREE TIMES in the Indianapolis Goodwill.com auction site I realized that someone who actually intends to pay for a won item is competing against shill and phantom bidders who have no intention of ever paying for an item with NO POLICING of this by the Goodwill managers. I suspect they even encourage this to inflate prices to a legitimate bidder. I Would avoid this crooked auction like the plague… Read Full Review

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Soldonbidding's Comment

Written on: 10/05/2013

I have to agree. I've won a few auctions, but after the item is sitting for days right up until the last 5 minutes with no bids, all of a sudden the price jumps and you are outbid. They are monitoring your bids and going in and uping the price. Then the item reappears on the site for auction later on with a higher start price. They also don't represent defects, broken, torn, etc. in the art work.

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Sufferdbidder's Comment

Written on: 07/07/2013

Agreed. LOOK AT FOR EX

"Vintage Apple II Plus Computer, 2 5.25” Drives (13587011)"

in shopgoodwill site (already sold out for surprising low bidder !)

how :- We witnessed very clearly that this item's price went over 151 during the last day of the auction at shop goodwill. And surprisingly went down just before the auction close. Genuine bidders were suffered on not being able to make their bidding decisions due to upsurge and down during the auction time.

Someone is doing something not right ? Shilling ? !

People never seen any such incident on other public auction sites.

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Mkw465's Comment

Written on: 12/06/2013

I am a frequent buyer on this site. My biggest complaint is the upsizing on the packaging and overpricing the shipping. I always check to see if the price they are selling is in line with other auctions or outright purchase on another site. If it is in line I bid for it (as it allegedly helps others). If not, I let it sit. The best way to protest is with your dollars. But we should all be vigilant. There are cheaters everywhere.

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★☆☆☆☆

“I am done with shopgoodwill.com”

Written on: 26/03/2013

A RAZOR, 2 OZ.: Weight 1 lbs. This item has a fixed shipping price of $5 Minimum shipment weight is 1lb., items weighing less than 1lb. will be calculated at the 1lb. rate. Items are shipped using a major carrier usually within 5 business days after receipt of payment. Shipping charges are calculated at payment time. A handling fee of $2.00 applies to this item… Read Full Review

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★★☆☆☆

“Volunteers don't know jack about what they're selling!”

Written on: 22/03/2013

and they think they do know. As a record collector, it make me ill when people take it upon themselves to be experts with absolutely no knowledge, improper research, what have you. You know these poor fools are just going on eBay and looking up records and not even having the common sense to look on Completed Auctions (even that can be flimsy)! Value Thrift is another culprit in regards to improper (and lazy) research. Now to be fair, I have seen a few people listing records on Shopgoodwill… Read Full Review

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★☆☆☆☆

“Junk - Over charged $20..00 on Shipping - RUDE”

Written on: 08/02/2013

Purchased a lot of beads,when they arrived they were junk cheap pony beads which cost me $8.00. They charged me $40.10 shipping (telling me USPS just had a rate increase). Then they shipped it FedEx which cost then $20.00. I was told I could return the item for a refund! What are you nuts! this has already cost me $50.00, so I send it back which would cost me another $20.00 for an $8.00 refund . What a waste of time and money!!! No more shopgoodwill.com for me!… Read Full Review

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Oldstuff's Comment

Written on: 01/03/2013

I have vowed to never buy anything from goodwill online again. They are taking from people by overcharging them on postage. Shipping a one pound item, 17.00 and change. Hello!!

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★☆☆☆☆

“ bunch of junk on to tries. no resolutiotion from them :(”

Written on: 04/02/2013

I purchased a linen lot on goodwill online it was a bunch of junk. One towel was torn in half. Huge wax stains on two others. Crochet edge on linens comming undone on three more. I got two pieces of upholstery fabric that had nothing to do with linens. I also got a pretty big piece of fabric that was a project to make something like a sare but it wasn't. Other pieces had rips tears stuff that couldn't be fixed, I live approx 40 miles from the goodwill. The shipping (UPS) was really… Read Full Review

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★☆☆☆☆

“Slow Shipping!!”

Written on: 08/01/2013 by bethedge (1 review written)

Don't buy anything from the Tacoma GoodWill. It will take them at least 7 days if not longer to get the package out and you still have to pay an outrageous price for shipping. I made a purchase and paid on the 12/27/12 and I got an e-mail today saying that a shipping label was created. It hasn't even shipped yet. I know, there was a holiday and a weekend in there but still it is a business that takes there time in shipping things out. Over a week, its like "oh well we have the money so there's… Read Full Review

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★★☆☆☆

“FAKE ART BEWARE — Know what you're doing”

Written on: 25/12/2012 by ElvisisMyName (1 review written)

I bought two works of art on ShopGoodwill and am happy with both items. I have some experience in this field and notice a tremendous amount of textured prints being sold as originals and worthless, mass-produced, production line "art" from China, Mexico, etc., put out there as originals. Shipping costs are absolutely outrageous and are lining the pocketbooks of someone at Goodwill. I believe shill bidding is a huge problem on this site with the absence of checks and blances that a site like… Read Full Review

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★★☆☆☆

“Needs to be Audited”

Written on: 15/12/2012 by jan76price88 (1 review written)

We used to use Shopgoodwill when it first went online, but quit after several years when shipping rates went through the roof. We also noticed the item descriptions were becoming less and less accurate. We were brought back after a regional manager asked us to give it another chance. Again we will no longer deal with Goodwill. We quickly noticed that shipping charges were badly inflated. Typical was to take a 3lb item and charge 54lb in shipping. More often than not the shipping far exceeded… Read Full Review

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★★☆☆☆

“Over The Top Shipping Rates”

Written on: 25/11/2012

Lots of treasures to be had - but the shipping costs and handling costs are way out of line. They could also benefit from lessons in good customer service. Descriptions are sometimes very vague and sparse. Items are often staged for pictures - they conceal imperfections and sometimes make lots appear to be more than the lot actually is. Some auctions are to lengthy - they should be a shorter period of time. They are also very slow in shipping the winning items. I have personally waited… Read Full Review

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Bigwull's Comment

Written on: 01/12/2012

Typical...you,re bumping your gums about the service..but its not stopping you going there..people like you..are never pleased...get a life...

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Iniquityabounds's Comment

Written on: 17/09/2013

Hmmm...which Goodwill store do you WORK for?

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★★★☆☆

“Great Glamour Items!! Shipping extremely over priced!!”

Written on: 20/11/2012

I have been shopping SGW for a few years. I like the other customers have got some unique and hard to find items. They have great sections for formal dress attire and wedding dresses. Beautiful beaded gowns and tops. Tuxedos and suits. What ever you buy plan to spend 20 buck at least for shipping! On some you have a choice of changing the to parcel post and that sames a little. I have had the extremely over wrapped, over packed items and wonder what could be in that huge box by the door step… Read Full Review

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Lsmatt's Comment

Written on: 24/11/2012

Too have always found the shipping charges are way too high. They are never negotiable, either.

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★☆☆☆☆

“VERY HIGH SHIPPING To THe Point Of ...”

Written on: 11/11/2012 by cecestorm (1 review written)

I too have bought on Goodwill and Yes I too started to question why some items go so high when the same item can be bought on Ebay for half the price! And Yes, I have seen items be re listed after it ends with these High Bids. I too started to think that those working at goodwill are outbidding us regular folks so the price will increase. There needs to be investigated not by Goodwill but an out5side company because something is Awfully Fishy there! Shipping- Fed Ex is now the main shipper… Read Full Review

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Emigh's Response to cecestorm's Review

Written on: 17/11/2012

I agree. I shopped on their website when they first started out. Everything was reasonable and shipping prices within reason. I will not shop with them.

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★☆☆☆☆

“Goodwill rip off!!!”

Written on: 03/11/2012

Shopgoodwill online site is a big rip off it will go under sooner or later because the outrageous shipping prices is a 100% mark up… Read Full Review

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★★★★☆

“Shopgoodwill works for me :)”

Written on: 02/11/2012 by tankgurl64 (1 review written)

I've read a bunch of reviews here, and thought I'd add my 2 cents about shopgoodwill.com For the most part, this is a great site to shop. Most of the people responding have been intelligent, knowledgeable and understanding. Here's a few tips: If you don't receive a reply about your email, try it again. Still no reply? Then send an email to info@shopgoodwill.com. They will make sure it's passed on. I've been told that sometimes emails are wrongly sent right to their spam folder. Ask… Read Full Review

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Iniquityabounds's Response to tankgurl64's Review

Written on: 17/09/2013

The part about asking GW to change shipping methods is just plain BS! They won't change -period! NONE of them are the least BIT customer friendly!!!!

Your review smacks strongly of a GW PR person....which one do YOU work for????

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Tankgurl64's reply to Iniquityabounds's Comment

Written on: 17/09/2013

I don't work for them. I've shopped on their site for years, and what I stated was stuff I've learned.
As a matter of fact, there have been a few times that I've asked about different shipping and gotten a positive answer. As I said, it was mostly a request to have a book sent media mail.
And for the most part, the people I've dealt with have been at least professional, if not friendly. And I'm fairly certain that I've bought something from just about every one of them.
I didn't once say they were perfect. I've just related my own dealings with them. And I've found that the positives really out weigh the negatives.
Judging by your attitude in the message you left for me, it doesn't surprise me that you haven't had the same experiences.
That's really sad. Perhaps you screwed up and just can't admit it, so must take it out on them? Or maybe you were fired from them, and now bear a grudge? Either way, I really hope your life gets better.
Have a great day :)

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Iniquityabounds's reply to Tankgurl64's Comment

Written on: 18/09/2013

Yes, well try asking to change shipping for something that is NOT media mail!!
<perhaps you messed up>??? Really, how could THAT happen? I'm merely a consumer who knows when we are being ripped off, and who would never need or God forbid WANT to work for them! You are really grasping at straws to try and insult me, since you gave them such a glowing report.
There's nothing wrong with my life that needs 'to get better', but thanks for your phony, patronizing, concern. (You too, 'hon!)
What there is, is a pervasive lack of integrity and an increasing amount of greed among businesses, with even less concern for Customer service or relations, that is appalling!
READ the vast majority of posts here and you will see that your views are definitely in the minority!
Take care, Dear!

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Tankgurl64's reply to Iniquityabounds's Comment

Written on: 19/09/2013

Interesting.

"Yes, well try asking to change shipping for something that is NOT media mail!!"
- I have. Sometimes they would, a lot of times they wouldn't. But as I'd agreed to the terms when I won something, why would I get angry with them for not doing what I asked? And if I asked for the change before bidding and they declined? They have every right to do so.

"<perhaps you messed up>??? Really, how could THAT happen? I'm merely a consumer who knows when we are being ripped off, and who would never need or God forbid WANT to work for them! You are really grasping at straws to try and insult me, since you gave them such a glowing report."
- Unless you are the perfect person, you may have messed up. I have, but then I'm only human. Such as not checking on the shipping charges before bidding, and getting stuck with them (such as I've done). That would be my own fault, and not theirs. Oh, and I'm only speaking for myself, not "we".
-And what's wrong with working for them? It's a way to put food on the table like any other job, nothing wrong with that from what I can see.
- And yet I wasn't trying to insult you at all. Just offering a possible reason for your anger.

"There's nothing wrong with my life that needs 'to get better', but thanks for your phony, patronizing, concern. (You too, 'hon!)"
-Glad to hear your life is going well. Many peoples aren't, these days. It's too bad you assumed so much about my comment. You know what they say about assume? It makes an a** out of u. But in this case, not me. And I thank you for your good wishes. I really do appreciate them :)

"What there is, is a pervasive lack of integrity and an increasing amount of greed among businesses, with even less concern for Customer service or relations, that is appalling!"
- I don't now about other businesses. These reviews are about SGW. Not particularly interested in generalizations.

"READ the vast majority of posts here and you will see that your views are definitely in the minority!"
- I have read the majority of posts. So, does that mean I should write a lie, and trash a place where I've been happy to shop? Just because that's YOUR opinion?? Since when does my opinion have to be the same as yours or somebody else's? Or do you believe that it's "your way or the highway"? And that if I don't agree with your thoughts, then I must be wrong? Why, that would defeat the purpose of expressing a personal opinion, now wouldn't it? (And yes, just to be clear, I am being sarcastic with that last sentence.)

If you're unhappy with the shipping fees, use the information they give and go to their chosen shipping site. Punch the numbers in with the correct zip codes and see what you get. If it's way off, then send the link to the SGW site you're dealing with, and ask why there's such a difference. Doesn't that make sense? (rhetorical question)

I admit to being curious about what exactly happened with shipping that has you so upset. What did they (supposedly) do to you, that has earned them such a vitriolic attack? Did they double the shipping charges after you'd won, or something like that?

And I will take your closing at face value. I will take care, and I thank you for your good wishes :)




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Iniquityabounds's reply to Tankgurl64's Comment

Written on: 07/10/2013

You seem to be a sanctimonius, pretentious, 'know it all' with apparently too much time on your hands..oooo you really 'told me off'! Wow!
Hope you feel better about yourself now, but I really don't see how that could be possible, since you obviously already hold yourself and your opinions way above what anyone else's experience or opinion has been. Again, your phony patronization is wasted on me....so you've also wasted your time, defending your position, which I suspect you often do, at just trying to create arguments! Let me guess...you WILL reply, because your personal insecurities REQUIRE that you always get in 'the last word'!
So, go ahead and prove me wrong! Please!

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Tankgurl64's reply to Iniquityabounds's Comment

Written on: 08/10/2013

Too much time on my hands? You answered the post. What does that say about you?
There was no "telling off", but if you feel you deserved it, then go ahead and read it that way.
Nope, don't hold my opinions above anything or anybody's. In this case, they are typed in this response, just like your's was. Guess that makes our right to have them....equal. Oooo (said tongue-in-cheek).
Reading a sign of a lack of self esteem. As you continue to find this in my posts (despite the face that there is none either intended or not), it reveals quite a bit about you.
Of course I'm going to defend my position. As anybody else does when attacked.
How do you interpret my responses as trying to create arguments? I've simply been replying to what you have said, trying to take all of it at face value.
Personal insecurities? Because I reply to a message? Lol.
I'm not trying to prove anybody wrong. I have the right to express my opinions, and defend my position. As do you.
Perhaps it's best to just agree to disagree. That would be the mature thing to do.

Cheers :)

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Iniquityabounds's reply to Tankgurl64's Comment

Written on: 10/10/2013

Your reply has merely proven my point! Thanks for validating my opinions!

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★★☆☆☆

“Shopgoodwill.com needs an overhaul”

Written on: 19/10/2012 by Consumer1234 (1 review written)

SGW.com is a very sketchy proposition at this point. It's definitely "buyer beware". Yes, first off, shipping prices are very high and they now charge a handling fee on most auctions in addition to shipping (shameful). And yes, this can double the price of an item - esp with auctions that offer items weighing less than 5 pounds - mainly because SGW.com locations will only ship via UPS and apparently USPS is the ONLY way to ship small items (less than 5 lbs) economically. In addition - the… Read Full Review

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Iniquityabounds's Response to Consumer1234's Review

Written on: 17/09/2013

Complain to the Federal Trade Commission!

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★☆☆☆☆

“Shipping 2-3x actual price”

Written on: 12/10/2012

I bought a number of items off shopgoodwill years ago, and was very happy with my purchases. Just recently started looking at their site again, and it makes sense to me why the Goodwill Outlet usually has high quality stuff for pennies. I also have found it suspicious that specific items will be relisted every couple weeks for months. I can't believe that there are that many delinquent bidders bidding on the same item. I wrote this review to give me the impetus to never return to the site… Read Full Review

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★☆☆☆☆

“Excessive shipping and handling charges”

Written on: 05/10/2012

I shop on line alot and I have bought on shopgoodwill alot. By the time you pay the excessive shipping cost, the item isn't worth it. Also by shipping mainly by UPS they take alot of business away from the USPS. Not all the stores are excessive, but there are plenty that are. If they get any tax exemp status, it should be taken away because they are pulling in tons of money. I just saw a lot of tiny toy cars, and they had 14.00 shipping. Unreal cost and they should be investigated. I ship all… Read Full Review

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Consumer1234's Comment

Written on: 19/10/2012

I would agree with this review - I have visited shopgoodwill.com often and I follow many auctions on the sight (Mostly musical instruments, art, computer gear and cameras). The shipping costs from most locations in the US is excessive - that's because they use UPS for items weighing less than 5 lbs. Which brings up another point. The items offered are located through out the US at individual stores and regional centers - the inconsistencies in service (listing quality, shipping, etc) are dramatic. I think some stores have very little idea of good customer service levels, and some stores have very poor product knowledge. I would strongly suggest that you complain about this to shopgoodwill.com headqtrs in Orange Co, CA USA.

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★☆☆☆☆

“Won item, paid immediately, never received it”

Written on: 26/09/2012

I won an item from the Florida location. I paid for it immediately, they said they shipped it buy I never received it. After at least 8 emails I still have not had any resolution and they are refusing to even answer my emails. Lost $16.00 plus. Poor Customer Service!!… Read Full Review

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★☆☆☆☆

“Read SGW site carefully, know what you are shopping for”

Written on: 17/09/2012

I've bid/won several things on the SGW.com over the past 2 months and have not had any real complaints. I knew going into it that the shipping charges were absolutely rediculous. You can calculate the charges before bidding, and I strongly suggest you do because your final cost could more than double. That said, I bid high on what I wanted because...I want what I want, when I want it. I found what I wanted so I didn't care about the cost. My biggest complaint is...my local Goodwill… Read Full Review

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Consumer1234's Comment

Written on: 19/10/2012

Again - SGW is actually many stores around US listing on a central site (admin is Orange Co CA Goodwill). Many stores have very poor product knowledge and lack even the will/ability to make basic, necessary tests on electronic equipment, for example. They admit it in their listings - if you bid and win on an electronic item with them it's a gamble- they may take a non-functioning item back, they may not. Figure in time and shipping and you've got a real headache. Shame - all they have to do is send their tech items to central stores and give good customer service. How they function with the present system I have no idea.

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★★☆☆☆

“Shill Bidding By Employees at Goodwill.com”

Written on: 17/09/2012

I thought this site was pretty cool until I realized that something fishy was going on. I began to notice that the final auction price would end up being "just below" my max bid. Which is fine, I guess, considering that is what I would agree to pay for the item. So for example, I'd see an item listed for $6 at current bid (no other bidders) then during the final hours of the auction, the bid would increase to "just below" my final bid. There were no instances where I got the item for… Read Full Review

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Brad02180's Comment

Written on: 24/09/2012

od, i bit a dollor extra and i was out bid so i did it again and same thing. you are biding aginst there program.

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★☆☆☆☆

“Shipping too HIGH!”

Written on: 13/09/2012

I purchase OFTEN on shopgoodwill.com. I thought it was neat, until i realized how much TOO MUCH they start the bidding off TOOO EXPENSIVE. So if there is just on bid the starting bid is such a high value amount. TOOO MUCH. Also Shipping i had a shirt sent in a box that was the EXACT size as flat rate box and I paid 16dollars for a childs blouse to be shipped here from INDIANA. So i paid a great price for a watch/clock but then the shipping of 18.00 dollars TOO EXPENSIVE!!!!!!!! So i wont be… Read Full Review

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